Gilarno's Auto Repair

Tell us why here...New JerseySingles received this complaint from [redacted] requesting a partialrefund.  It is evident that we haveworked diligently with [redacted] to help her find her ‘special someone’.  With continued feedback and open lines ofcommunication, [redacted] can be...

very successful with our Service.[redacted]went in to our Bridgewater, NJ office on 5/6/2014, and after an in-depthmeeting with our Counselor[redacted] she decided to become a Member of New JerseySingles.  On 5/12, [redacted] received awelcome call from us and on 5/13, she approved and was sent her firstintroduction named [redacted] gavefeedback after meeting [redacted] and said that they may be meeting again.  She said that he was polite, a business ownerand tall but she felt that he didn’t have as much free time as she did.  What is important to note here is that shedid indicate that she would see him again. [redacted] spoke to the next referral, [redacted] but they did notmeet.  Although she felt that they hadnothing in common, the feedback was not more specific and it is through this feedbackthat we fine-tune the process.  Of coursethis referral will be replaced, thus there would be 14 more referralsremaining. The nextintroduction was [redacted] and [redacted] gave feedback that he, “matched mycriteria,  and we have a great timetogether”.  She mentioned that he is “smart,tall, handsome, honest, great chemistry”. She went on to say that they weren’t sure if they can make arelationship together, work.  All and all,this was a great introduction!It isimportant to note that the Membership that [redacted] chose, includes afeature called Selective Screening.  Perparagraph 3a of the Membership Agreement, “A Member with the SelectiveScreening option will be contacted via telephone by Membership Services withpotential introductions.  At that timethe member may accept or decline such introduction.”  If at any time [redacted] was presented withan introduction that she did not care to meet, she had the option to say ‘no’.  She herself approved each and everyintroduction before we went ahead and e-mailed it to her.  These were quality guys that fit her criteriaor she would not have approved them to begin with.When [redacted] gave feedback on the next introduction, [redacted], she told us that they hada depressing conversation about his ex-wife and daughter.  With all due respect, since we were not privyto their conversation we do not know what prompted the conversation to takethat turn.  Nor do we have any controlover what the Members may say to each other. We screen our potential Members very carefully and all we can do in thisinstance is apologize and move on.  Hadthey met in person, it is possible that they would have liked each other,however, we will be glad to replace this introduction.  [redacted] then stated that, “there are nodecent single men my age.”  We have manygreat gentlemen in her age range, and urge [redacted] to keep giving usfeedback and we will work together to introduce her to them.  New Jersey Singles has so many successstories and we would like her to be one of them.[redacted]gave feedback on the next referral, [redacted] saying that they spoke but did notmeet.  She indicated that their schedulesdid not ‘mesh’ and then he said that he was dating someone.  New Jersey Singles would not knowingly send areferral for someone that was unavailable. This is something we could only know if the Member informed us ofsuch.  We are sorry this happened andagreed to move on.The mostrecent introduction was approved by [redacted] and was e-mailed 12/5.  [redacted] is professional, a Software Engineer,who is very active and likes skiing and playing tennis just as she does.  [redacted] gave feedback that they met andthat they won’t be meeting again.  Sheindicated that she believes that the person making the matches should meet bothMembers. We would like to invite [redacted] to make an appointment to meetwith [redacted], the Manager of the Member Services Department.  She will be more than happy to meet with herin person and the door was always open for her to do so.  [redacted] can be reached at [redacted] Monday thruFriday. Perparagraph 3b of the Membership Agreement, “For the purposes of this agreement,an introduction is made when New Jersey Singles provides you, the Member, witha name and  a telephone number of anothermember.  Introductions are generallyprovided at a rate of approximately one to two per eight-week period.  However, as introductions are provided on anAS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member.  An introductioncounts against the Membership once the member receives the name and contactinformation of another member, whether orally or in writing.”  Per this Agreement, it is evident that [redacted] was sent introductions in a timely fashion.  She joined in May and was sent six (6)introductions and met with three (3) of them. Per the Agreement that was just quoted, we could have counted all six(6) introductions but we were gracious enough to replace three of them sincethey didn’t result in a face to face meeting. Thus, there are still twelve (12) more introductions remaining .Perparagraph 4a of the Membership Agreement that was initialed and signed by [redacted] indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT.  New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in this agreement.”  Additionally, the credit card receipt signedby [redacted] indicates, “NO REFUND”.Afterreviewing [redacted]’s Membership, it is evident that New Jersey Singles hasbeen working with her to make her happy. We continue to be ready and eager to fulfill the terms of the MembershipAgreement and we would like to move on to her next introduction.  New Jersey Singles feels that [redacted] canbe truly happy with her Membership and as we said, the Membership ServicesDepartment would welcome the opportunity to meet with her in person.  When she is ready to resume her Membership werequest that [redacted] contact [redacted], the Manager of the Member ServicesDepartment and she will be very happy to assist her.