Gillman Honda Houston Southwest

I was involved in diagnosing her check engine light last time she was here and I spent a good amount of time trying to explain to her exactly what was going on with her vehicle,The very first time she came in we had a misfire code in all cylinders so since the vehicle had 134,978 miles and spark...

plugs were never replaced( every 100k miles) we recommended the spark plugs to be replaced first, so we did that, a week and 500 miles later she came back with a check engine light back on and we had cylinder number 4 misfire at this point we cleared the light and told her if the light comes back on she might need a valve adjustment, almost a month later after 1000 miles she comes back in with a check engine light and I got involved and promised to look into it for her and this time we had cylinder number 3 misfiring after doing extensive diagnosis(at no charge to her) we found that the EGR PORT is clogged due to lack of maintenance and the EGR valve was sticking due to lack of maintenance.I tried to accommodate Ms. [redacted] and offered her a substantial discount for the repairs and she told me she would think about it and she would call me back which she never did.The fact is her vehicle is not well maintained and the first time she came in she had a misfire code for all cylinders and the last time she came in she had a misfire in only one cylinder.It was my decision not to refund her her money but to do everything I could to help her resolve the problem as she has had multiple issues. Sincerely,Shang [redacted]Service Manager713.776.7118