Gilt Groupe

After taking a look into this email address, we can see that the email address that the Member has provided, does not match any account's in our systemAdditionally, it is not within our practices to share our Member's email addresses or contact information with third parties /> Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I can feel your sincerity this timeMy intention of filing a complain on Revdex.com was to urge Gilt to solve the problem actively, rather than to get a refund after such a long waitingIf what I want is a full cash refund, I could have directly contacted you earlierFrankly, I don't want my two-month waiting to become nothing, I still look forward to receiving the two garmentsI want to know if the refund has been processed or notIf not, I hope you continue to deliver this package with some appropriate compensation for meIf it's acceptable for you, I hope the package could arrive no later than January ** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] ,I note that since sending this, you have been assisted by a member of our CS teamIf we can assist further please don't hesitate to let us know.Warm regards,JohnCustomer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is misleadingIt says " [redacted] "A recommendation is different from actually happeningIt should have said "you will need to tip prior to receiving the service"I applaud Gilt for the smart way in which a play of the words can mislead customersAnd I have been a regular customer, spending thousands of dollars with youAnd you are going to fight me for $after misleading me? Clearly you have big financial woes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Due to the issues that have occurred with this order, I have refunded the entire balance of the order to the original form of paymentShould the member have any further enquiries, they are welcome to contact usWarm regards [redacted]

Hi [redacted] ,Thanks for bringing this to my attention.While I can certainly appreciate your situation, sadly , we cannot refund customs charges paid by you as these are not charges the we, or our international shipping partner, BorderFree, have collectedTherefore we have no access to the necessary funds to be able to refund these charges.Please do link up with your local taxation authority who will be able to issue a rebate of taxes paid in these orders.I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate you making an effort to make this right, after finally getting the shipment, I had to refuse itThe bed itself has a very noticeable scratch on one of the side railsThis is an expensive bed and I didn't expect it to have a major defect like thatGilt has wasted well over a month of my time, caused me to miss two days of work, lied to me repeatedly, and caused me severe aggravation both dealing with your customer service agents and XPO, the shipping companyThis is not how you treat long time customers, and I will never again do business with Gilt or any of your affiliatesI will also be telling anyone I know to stay as far away from your business as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello ***,Thank you for reaching outWe're sorry to hear of the issues you have had with your order # [redacted] Regrettably we do not have the Stitch & Loop Stone Wash Percale Sheet Set in our inventory at the moment so a replacement is not availableWhile we do have an exchange process in place, unfortunately we are unable to offer exchanges on items that are different to the original orderI can see that you spoke with my colleague ***, a [redacted] in [redacted] on the *** DecemberI can see that [redacted] processed a refund for the sheets and advised you there is no need to return the incorrect item to usThis refund should reflect in to business days on your statementI can see that as a courtesy gesture a discount and a credit was issued to the account for use on a future orderIf you choose to reorder the alternative sheets the discount will apply automatically at the checkoutWe sincerely apologize for any inconvenience and disappointment this has caused.Should you ever need assistance for any future queries you can also contact us on Live Chat here - [redacted] Warm regards, [redacted]

Hi ***,We're so sorry to hear of your dissatisfaction with our services.In relation to your account been terminated we do have the right to terminate accounts which we do feel that there has been Fraudulent activity onAs your account was flagged with our Order Management team for redemption of multiple gift cards and orders placedThis is in our terms of service which is available online for you to view, as when you joined gilt.com you agree to these terms and conditions of use of our siteRegards***Gilt Customer Service Supervisor

Hi there Thank you for reaching out to us about the voucher you purchased which you were unable to useI have gone ahead and issued your Gilt account the amount of $account credit which will expire in year This account credit will automatically go towards the next order you place on Gilt at checkout.We apologise for any inconvenience caused Should you need further assistance please do not hesitate to reach back out to us Best Regards Denise Gilt Customer Service Supervisor

Hi [redacted] The offer for Koral Activewear was active from Monday, March [redacted] at 10:AM, EDT to Thursday, March [redacted] at 1:PM, EDT (weeks, days, hours), as this was such a popular offer it did sell out much faster than anticipatedI am sorry that you feel misled here but this was not the case as the offer was live for weeks leaving ample time for purchaseKindest regards, Denis Gilt Customer Service Supervisor

Hi There, We are sorry to hear that there has been issues with your recent order with us.Looking at the detail, I can see that since your order has been placed, it had been given an estimated delivery date up until 4/ [redacted] and regretfully there has been some unforeseen delays getting the item shipped out to youWe have been working diligently with the vendor to get this item shipped out and delivered to you as soon as possibleUnfortunately at this time we do not have a confirmation as to when your sofa will arrive but it is something that we are working on every day and we will make sure we keep you updated on that.As the item is coming to you after our estimation we will of course look at suitable compensation for you for the delay and your experience and we will certainly circle back to it and discuss with you once you have received the item.Kindest regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I make full payment and waited long time to received a defect order,Gilt did not show any honest on their fault,just ask me return and waiting my refund,and did not send me a correct one or any refund for their mistake In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 10010114, and have determined that my complaint has NOT been resolved because: My credit card company states that the refund was not processed and they have no record It is apparent Gilt made an error and can not be trusted They need to mail me a check Otherwise, they have received a $windfall for screwing over a consumer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, For your convenience, we have gone ahead and emailed this to the email address we have on file Warm regards

Hi ***,At Gilt we’re always trying to bring members premium products at the best possible pricesHowever, as with all retail stores, price reductions can occur and as a flash sales site, these changes can occur a lot quicker than they would in a retail storeOn this occasion I’m happy to match the price that’s now being offered on GiltI’ll refund the difference as a dollar-off discount to your accountIn this case, you’ll receive a $discount, which is valid for one month.RegardsDenis Customer Service Supervisor

Hi [redacted] ,All promotional codes on Gilt.com have terms and conditions attached which is advised to customers both in any promotional emails sent and again on the sale pagesThe discount that you used on this order had a $cap which was metUnfortunately as this order is marked final sale and is an international order we are unable to make an exception to allow a return.Im sorry for any disappointment caused.Regards,John

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Gilt has been in touch with me directly They have indicated they plan to refund the item and shipping, however I've yet to see even an authorization for this refund appear on my card Trusting this will in deed take place, the fundamentals of the matter are I still need a flatware set Within the Gilt application I have waitlisted a replacement set, however once available, I don't feel I should be required to purchase the replacement at full costConsidering what's transpired, Gilt should honor my original discount of 30% on the replacement on top of refunding me the miss delivered item My waitlisted set did appear in a new flash sale that began yesterday, but it was immediately sold out Therefore I have no indication on when the waitlist will clear or another suitable set will come available Therefore I'd ask Gilt to honor my request to apply the 30% discount to either my account indefinitely so it's there when the set does become available, or be willing to apply the discount at any given time when I contact them in the future and find a replacement on their site I don't feel this is an unreasonable requestNo one wants to pay more for the replacement product than they did for the original when the entire reason for needing a replacement is of no fault of their own In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] We hope this email finds you well Apologies for any inconvenience caused here I can see that my colleague Vanessa reached out to you today We provided you with a FedEx label via email to your address on your account [redacted] to return this item to us on February [redacted] and we then reached out to you again on the [redacted] to ensure you had received the label, both of which we received no responseWe advised once this was returned to the vendor they would then ship you the linen backed As advised by Vanessa today you can certainly return this to us for a full refund if you wish If you would like to reach out to us at service [redacted] or on [redacted] to advise how you would like to proceed we will be more than happy to assist you and resolve this Warmest Regards Niamh Gilt