Gilt Groupe

Hi there, Thanks for getting in touchThe member was part of a small group of customers for whom the returns process is being testedIn the email communication to the member, it stated that all items eligible for return under this new scheme would be shown on the members account on GiltIn this instance, the member was looking to return purchases from March and December which fall outside of the day return period, an aspect of the policy that has not changed(The policy is being tested on items that can be returned as opposed to the return period)I apologise for the experience that the member had with our customer care team and will have the contacts in question reviewed as part of our ongoing quality improvement processes, we really don't want any members leaving us saying that the level of service was anything but excellentIn this instance, the returns cannot be granted for the reasons stated aboveI am so sorry that I cannot provide a more favorable responseWarm regardsPaddyGilt Customer Service

Hi [redacted] , I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! I have followed up with you in a separate email with Fedex label to return your order back to us for a full credit card refundWe really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant departmentWe completely stathe guarantee that every item is the authentic label it promises to beKindest regards, Denis Gilt Customer Service Supervisor

To whom this may concern, In reference to this request for review I can advise the following; This order was placed with us on September ***, and delivered to the address requested by September ***, On October ***, we received an e-mail from the customer who purchased, requesting a return and refund due to their concerns over this bag's authenticityThis message was given the appropriate review and the decision was made that we were unable to facilitate a return Between the dates of October [redacted] to October [redacted] we reviewed this with three individual Customer Service Agents all who assured our customer of it's authenticityWe also provided customer with a certificate of authenticity to address any lingering concerns On October [redacted] as we received further challenges over the validity of the information we provided with this item, an escalated case was created and reviewed by the Vintage Goods TeamThis team is responsible for the catering of sales with items of this high value and Vintage natureOur team did review the images kindly provided to us by the customer, the feedback regarding authenticity was the same Gilt fully stands behind the quality and integrity of this purchase, and promise that it is as authentic as we stated it to beIt is something to note that this is a ''Vintage'', therefore pre-owned item and it is worth noting that on our sales page we did advertise to perspective buyers that due to this nature; -Please note that this is a previously owned item; imperfections are a unique aspect of vintage product -Our quality control team has inspected this item and verified that it is in the condition described -This product was sourced for Gilt by a trusted independent supplier In lieu of the aforementioned details, we would not be in a position to accept a return as Gilt did deliver a genuine product stated as final sale and non-refundable With regards, [redacted]

Hi [redacted] I have spoken to our Fine Jewellery department who have reviewed the pictures you have sent us and although they feel the tarnishes on this ring are shown on the sales page they have agreed to allow a return on this item for Gilt CreditI will reach out shortly to you over email with details.Regards, John

Hi there, Thank you for forwarding this to usI have reviewed this and can see that we reached out to the member on July [redacted] to advise that the issue had been resolved and that she could now use the voucherHowever, we understand that the member is not happy with the experience and based on this, I have invalidated the voucher, refunding the member in fullThe refund will reflect for the member in three to five business daysWarm regardsPaddyGilt Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I paid for 4-day shipping The items were delivered after days Therefore the items were not delivered in time This is not a difficult concept to understand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] ,Unfortunately when using the referral program when multiple accounts are set up and multiple orders are placed shipping to the same address using the same credit card this is against our terms of service and is picked up as fraudulent by our system.Furthermore, this order did not meet the terms and conditions requirements as it was not for $or more.Im sorry for any inconvenience or disappointments this has caused.Regards,John

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The customer service told me nothing about the price error issue. All they were saying was about the low inventory (which was obviously not the true story since they were still selling those items). I was not aware of any pricing error issue. If they said so in their cancellation emails, I would negotiate with them in the different way.] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Hello ***Thanks for getting in touchI apologize if you could not redem the vouchers based on availabilityIf the vouchers state redemption is subject to availability this would be within the vendors discretionIt would not be a scamIf they are for restaurants, inevitably some night may be booked in full in comparison to othersThis unfortunately cannot be over looked within our system as they are within their rights to do soPlease send me further clarification of the voucher details I would be happy to check this for you.Best, [redacted]

Hi ***,I'm so sorry to hear that your Meira T rings have missing stones and I can imagine how disappointing this must be for you! I have reviewed your account with regards to these issues, and I can see that in both cases you contacts us between 4-months after the date of receipt, and that these items do not sadly have a warranty with the vendor.In such cases if we are contacted immediately after you receive the order or within our day return window, we would of course be happy to accommodate further or look into the possibility of a repairHowever, we do not offer warranties on such items when they are not provided by the vendor and we would have a strict day return windowOwing to the length of time since these rings were received, we are unable to accommodate further sadly for these missing stones, as it has been some time since you've received them and since they have been in your possessionWe are more than happy to accommodate as soon as possible if your item happens to be damaged upon receipt, however we sadly cannot accommodate 4-months later.I apologize for any inconvenience caused.Warm Regards,Nicole

Hi there, After looking into the issue, we have processed a request to have a check for the amount of $be sent outThis can take between 6-weeks to be processed and dispatched Kindest regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is ridiculous! Rachel might want to review her emails before she sends them out It makes no sense Please respond appropriately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi Revdex.com / Natalie, We are sorry to hear that Customer is dis-satisfied with the voucher they purchased and also the customer service they have received from usWe have passed the feedback internally to ensure that we do a better job at providing answers to our members when they contact us Please find the link to the sale [redacted] While the sale has finished the sale page is still up and there has been no changes to itIf you look at the What to Know Section on the right side it states: Available for use Monday–Thursday only All Gilt City offers are final sale and non-refundable and due to it we do try our best to communicate the terms on the sale page so that customers understand what they are purchasing and there is no disappointmentsThe contents of the sale page always come from each vendor directlyWe would not be able to provide a refund or a credit in this case, as the terms that customer is unhappy with were listed on the sale page, as well as the vouchers that were purchased Kind Regards, Gilt Customer Service

Hi There,At Gilt we are constantly striving to bring our members premium products at the best possible prices, however, we cannot always guarantee that our prices are the lowestIf you do wish to purchase this product with us we will certainly price match this item with the price that it is on sale for with [redacted] *** for youRegretfully the order does need to be placed before we can do a price match as this is our price matching policy within Gilt and for future reference we price match within Business days of purchase.We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,DenisCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Thank you very much for your response ,at this time I would like to ask why you are unable to refund my purchase to me ,the credit card company is currently investigating the disputeFrom a customer service perspective ,can you not inform discover that you will give me a refund and have them accelerate the investigation process ?i still believe that the product I received is the incorrect product.are you not allowing me to return for a full refund? I am confident that discover will resolve this issue.I will keep track of the progress of this case as it is of a very urgent nature to me.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not complaining about the arrival of the goods but the fact that the $"outdoor Furniture set" began to fall to pieces after three months of useThey will not give me information on the manufacturer [redacted] and seem to think they can sell something that is this poor quality with no recourse.I have photographic evidence of the how this product looked after four monthsIt was not advertised as disposable furnitureThis company needs to be stopped from selling poor quality products that are not advertised as such In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi R***, I have reviewed your Order and I can see that this matter is currently under investigation with our shipping departmentOur internal investigation procedures can take 3-business days and once we have an update we will be sure to follow up with you via email I do sincerely apologize for any inconvenience caused.Warm regards,DenisCustomer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When you sell things online, it is important to present the products true to its conditionTaking the picture under a white flash does not show the true color of the productMy picture is taken under the natural lightI strongly believe that you have mis-presented your product and misled me into buying itIt's unacceptable that you refuse to take it back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You clearly did not read my complaing entirely, you copied and pasted your response to the flurry if complaints you received for the others who complained about the same issueYour website allowed for the gift cards to stack and there was no way of picking and choosing gift card to be used per orderYou do realize that many households have more than cell phone line with Tmobile? Each person received gift card per phone lineYour reasoning to cancel my order and account on that premise is not sound logic developer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile I am disappointed that Gilt has refused to take responsibility for their advertising, I accept the refund to my credit card and see no reason to pursue this furtherI would advise future consumers to be wary of purchasing from Gilt City Sincerely, [redacted] ***