Girard Ford

I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-ball-price games used by scam dealersLittle did I know how clever they would be in their deceptive sales processI asked them for a quote on a new car and asked for a price that reflected NO FinancingI asked for an “Out-the-door” price which reputable sales experts recommend as a tactic to remove all hidden costsI asked for a written quote reflecting the total and final sale price assuming no financingI asked to see the pricing worksheet used by the sales person and his sales manager to quote me the price, and they declined to show it to me because it would reveal their sales processSo I left with a written quote insteadI called the next day to tell them they got the saleAn hour later, the salesman called to tell me there was a “misunderstanding” between him and his manager, and the sales price was now $3,higherI spoke to the sales manager to try and understand how the misunderstanding occurred, and he explained that he assumed a $3,deposit would be made for financing, and that the “out-the-door” price assumed the deposit was paidThe manager blamed the sales person for not reviewing the worksheet with me, and the salesperson blamed the manger for the misunderstandingA brilliant low-ball-price scamNeither Girard employee was man enough to admit they scammed me, and neither was man enough to accept responsibilityEach blamed the otherThey didn’t want me to see the sales worksheet because it would reveal the 3,deposit deception and reveal their scamAvoid this dealer at all costs

I was trying to negotiate a car deal with Girard FordWhat a scam dealer!! Bunch of crooks thereHere is why: I was interested in their listing on [redacted] for a [redacted] that had 26,miles on the odometerThe online price for the vehicle was $10,and they were ready to finance it for me for $10,(3% APR for 75months)That was little higher than my budget, I told them that after negotiating for like a day and the manager Marty decreased the price suddenly to $for meAt that point I told them I would come and pay you the next day and take the carMeanwhile I also asked them for a [redacted] report which they did not give meInstead they said they would send me the [redacted] report which shows the car is clearSo I thought before I invest $in a car I should atleast purchase a carafe reportAnd to my horror, I saw the car has a major accident in which was the only thing not listed about the car on [redacted] ***kSo obviously I made the decision to not go for the carBut next morning even before I could call the and say I am not coming to pay you, they called me and said the car was sold!! What a bunch of crooks..!!! HIGHLY NOT RECOMMENDED

As stated in my previous response, the issue with the OBD port is due to having an aftermarket GPS installed in the vehicleGirard Ford did not install the unit nor did we damagedAs previously stated, we would be willing to remove the unit and return it back to factory specifications but there will be a charge associated in doing soIt's unfortunate that although we clearly documented this information on the invoice [redacted] has chosen this course of action In regards to the transmission shudder, [redacted] during her last visit had stated that she would bring the vehicle back in once the symptoms presented themselves because we were unable to duplicate the concernShe has not been back in sinceWe have made every attempt to explain, show and adjust the GPS unit in the vehicle so that [redacted] had a better understanding of why the port doesn't work but to no availOur participation regarding the GPS unit is now complete and we will not be offering any further assistance regarding the matter

Complaint: [redacted] I am rejecting this response because: As far as the three financing options given to me, at the time of the purchase I was given a monthly paymentWhat failed to be communicated was the actual length of the termDue to my long history with this *** Dealership and the pressure to simply sign the agreement, I signed based on the monthly payment that Mr [redacted] had given me and what the employee who had given me the agreement to sign had said was in the agreementAs for the unjustifiable accusations regarding the check on hold, the agreement was not for three weeksThe agreement that Mr [redacted] and I had agreed was that the check would remain on hold until the *** insurance on my previous vehicle was cancelled and refundedI told Mr [redacted] before I went on vacation that I was told that this process would take 6-weeks (This interaction took place 07/22/2014), and that I would pay as soon as the refund was receivedI had not said that the check could be deposited in three weeksIn fact, I was very clear that the last thing I wanted was for that check to be depositedIn this lies the justification to my accusation against Mr [redacted] One more complaint against Mr [redacted] would be that once while I was left waiting for Mr [redacted] , I had decided to talk to another customer that I knewI had told her that she should read the written agreement in full to ensure she truly agreed with whatever the terms of her agreement would beIn doing this, Mr [redacted] called the police to have my taken out of the facilityThis type of treatment is what I want to ensure is stopped for all those at this [redacted] dealership Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint Information: Although the vehicle was here for cosmetic paint work in the rear of the car ownership agreed to particpate in the cost of the repair as a good will gestureThe goodwill gesture was made and accepted by Mr [redacted] and the repair was completed on 10/09/with a total out of pocket to Mr [redacted] of $

***
The below e-mail I received from you the other day concerning my complaint (ID ***) has been resolvedI worked with the car dealership this weekend and we came to a resolution concerning our deposit and the purchase of the vehicle. Thank you for your
quick response and hopefully we can close this ticket out Thank You *** ***

*** *** did purchase a Ford Fwith miles from Girard Ford on 5/6/for a purchase price of which running boards installed were part of that priceHe also purchased Undercoating to be done laterHe took delivery that dayVehicle was returned before 5/17/for the We
Owe ItemsWe had the vehicle undercoated and had the running boards installedVehicle was returned to customerOn or about 7/15/he complained about the transmission having a delay and the front end had a rattling noise, and also of a broken clip for the front seat latchOn 7/24/we had the vehicle in and inspected the entire front end suspension for noise and or if anything was loose or had playWe did not find anything wrong with any of the front suspension parts at allWe then went on to check the fluid in the transmission, which was goodLooked up the vehicle on *** to see if there were any T*** ** ***'s from Ford on the truckNone were foundwe road tested truck and the transmission seemed to perform fine at that timeWe went on to replace the front seat latch, since the one that was there had a broken clipDuring all of this the customer was supplied with a rental at no costAs far as any paint issues are concerned we did not agree to re-paint any part of the vehicle, it was a used truck, we did however attempt to see if Ford Motor would help in any way since it was so close to a new truck, but the claim we submitted was denied by themDuring the time frame of this event we did have a change in General Managers, One left and about 3-weeks later he was replacedWe do not want any of our customers to be unhappy, and we strive to resolve every issue we can as quickly as possibleWe have all supporting documentation if neededWe feel we have done all we can at this time

We have reached out to this customer and have the vehicle back in our shopWe believe we have identified the issue and will correct it to her satisfaction

Complaint Information: Although the vehicle was here for cosmetic paint work in the rear of the car ownership agreed to particpate in the cost of the repair as a good will gestureThe goodwill gesture was made and accepted by Mr*** and the repair was completed on 10/09/with a total
out of pocket to Mr*** of $

*** ***My name is *** *** and I am the Service Director for the *** Auto Group*** *** had forwarded me *** ***s complaint and had asked me to respondI have researched Ms*** concerns with our staff at Girard Ford as well as having researched her entire service
history with Girard FordMy findings are as follows:5/18/- 94,miles - *** *** presented her vehicle with a transmission shudderThe technician was unable to communicate with the vehicle in order to view any shudder fault dataThe technician proceeded to remove the trim panel in order to access the OBD port so he could plug the computer inUpon inspection the technician discovered an aftermarket GPS system installed which in turn piggy backs into the OEM OBD and DCL port and was unable to plug inThe technician then road tested the vehicle, verified the shudder and discovered at leak at the bell housingAt this time the technician replaced the clutch, road tested and vehicle was released back to *** ***All findings reagrding the OBD port and aftermarket GPS are clearly documented on Ms*** invoice and was reviewed with her in detailThese repairs were performed under warranty.It's also worth noting that when *** *** boyfriend was unable to plug in his scan tool he called Girard Ford after service had closed and proceeded to verbally abuse our receptionistThis particular receptionist has been answering phones for our company for years and she stated that "he was by far and away the most belligerent, rude and condescending individual she's ever dealt with.*** *** brought her vehicle back in for us to look at the OBD port that "we broke"Our service advisor that had dealt with *** *** previously and knew of the situation went out to the car with her, showed her the aftermarket GPS, showed her the modified plug that was installed with the GPS and then proceeded to show her how our scan tool would not plug into it*** *** stated she did not like the way it hung down so the advisor adjusted it to her liking and she leftWe had offered (for a fee) to remove the aftermarket GPS and plug and put it back to factory specifications but *** *** declined.7/5/- 97,miles - *** *** returned again with a transmission shudderWe road tested the vehicle and could not duplicate the concern*** ***n stated that it happens after driving it for awhile and that she would bring it back once it happened againTo date, *** ***n has not been back. In regards to our staff telling *** *** to "try another dealership" I have found no evidence to support that claim nor have I ever had an issue with this particular advisorWe have been completely transparent in our dealings with *** *** so to read the complaint she has levied against us is troublingWe are in the customer service business and although we sometimes fall short I in no way believe this is such a case. *** ***
*

Again....we are finished with this conversation

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***hey seam to forget that there was a trade involved ,total price was $30500,I paid extra for under caoting running board , lied about evrything also why not the price I was insurade by *** and *** that the dealer ship was gona go thru it ,it was dropped off to me by *** ,only thing was done under coating and running boards which were not the ones I had told him to get,truck was not iven washed I cleaned next day,after weeks and several email to *** and ***n I brougth it back they was a attemp to fix the transmition shifter but it did not work broken clip was fixed .mr *** said the was no rattling I drove miles to show him where it was and they still saying there were no rattling ,its still not fix *** told *** the hood tailgate and spots over the gas fill were all set it never went in to recondiotion *** *** *** told me I would get a call from sales ,they have not responded my emails my phone messages my register letter ,

Customer has been taken care of at the store level

Complaint: [redacted]
I am rejecting this response because:they can not Say the truck is not leaking I have picture proof or leak back seat is unuseable the headliner stained this needs to be addressed or truck returned with full refund 
Sincerely,
[redacted]

Complaint Information:
text-align: left;" valign="top"> Although the vehicle was here for cosmetic paint work in the rear of the car ownership agreed to particpate in the cost of the repair as a good will gesture. The goodwill gesture was made and accepted by Mr. [redacted] and the repair was completed on 10/09/2015 with a total out of pocket to Mr. [redacted] of $808.97.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-ball-price games used by scam dealers. Little did I know how clever they would be in their deceptive sales process. I asked them for a quote on a new car and asked for a price that reflected NO Financing. I asked for an “Out-the-door” price which reputable sales experts recommend as a tactic to remove all hidden costs. I asked for a written quote reflecting the total and final sale price assuming no financing. I asked to see the pricing worksheet used by the sales person and his sales manager to quote me the price, and they declined to show it to me because it would reveal their sales process. So I left with a written quote instead. I called the next day to tell them they got the sale. An hour later, the salesman called to tell me there was a “misunderstanding” between him and his manager, and the sales price was now $3,000 higher. I spoke to the sales manager to try and understand how the misunderstanding occurred, and he explained that he assumed a $3,000 deposit would be made for financing, and that the “out-the-door” price assumed the deposit was paid. The manager blamed the sales person for not reviewing the worksheet with me, and the salesperson blamed the manger for the misunderstanding. A brilliant low-ball-price scam. Neither Girard employee was man enough to admit they scammed me, and neither was man enough to accept responsibility. Each blamed the other. They didn’t want me to see the sales worksheet because it would reveal the 3,000 deposit deception and reveal their scam. Avoid this dealer at all costs.

[redacted]
  The below e-mail I received  from you the other day concerning my complaint (ID [redacted]) has been resolved. I worked with the car dealership this weekend and we...

came to a resolution concerning our deposit and the purchase of the vehicle.    Thank you for your quick response and hopefully we can close this ticket out.     Thank You [redacted]