Girard Ford

9/30/2014
[redacted]
[redacted]
I have read Mr. [redacted] statement regarding the purchase of his 2014 [redacted].
Mr. [redacted] was given three different options and he chose the term that
was better...

suited for his payments.  He was given full disclosure of his
term, rate and payment.  We operate a full compliance facility and I am
always available to help anyone that needs our assistance.
The accusations that Mr. [redacted] is making against [redacted] are
unjustifiable.  Mr. [redacted] gave us a check to hold for three weeks until
he arranged cancellation on some products that he had bought at another
dealership.
Mr. [redacted] then came back to the dealership three weeks after he purchased
the vehicle to explain that he was going to [redacted] on vacation and that
he was taking the [redacted] that he had just purchased.  We had agreed
then, that upon his return from [redacted] I would deposit the check.
Two weeks went past with no answer from Mr. [redacted], still I gave this
person the benefit of the doubt and held the check for a total of two
months.  Finally, with no response from Mr. [redacted], I deposited the check
that he promised was good in three weeks.
Mr. [redacted] has stated that he is owed a cargo net, we would be happy to
supply one for him.  At this time, we would be happy to comply with any
reasonable requests concerning Mr. [redacted] purchase.
Respectfully,
Management Team
Girard Ford
[redacted]
[redacted]

I was trying to negotiate a car deal with Girard Ford. What a scam dealer!! Bunch of crooks there. Here is why: I was interested in their listing on [redacted] for a 2013 [redacted] that had 26,517 miles on the odometer. The online price for the vehicle was $10,950 and they were ready to finance it for me for $10,500 (3% APR for 75months). That was little higher than my budget, I told them that after negotiating for like a day and the manager Marty decreased the price suddenly to $8500 for me. At that point I told them I would come and pay you the next day and take the car. Meanwhile I also asked them for a [redacted] report which they did not give me. Instead they said they would send me the [redacted] report which shows the car is clear. So I thought before I invest $9000 in a car I should atleast purchase a carafe report. And to my horror, I saw the car has a major accident in 2015 which was the only thing not listed about the car on [redacted]k. So obviously I made the decision to not go for the car. But next morning even before I could call the and say I am not coming to pay you, they called me and said the car was sold!! What a bunch of crooks..!!! HIGHLY NOT RECOMMENDED.

As stated in my previous response, the issue with the OBD port is due to having an aftermarket GPS installed in the vehicle. Girard Ford did not install the unit nor did we damaged. As previously stated, we would be willing to remove the unit and return it back to factory specifications but there will be a charge associated in doing so. It's unfortunate that although we clearly documented this information on the invoice[redacted] has chosen this course of action.  In regards to the transmission shudder, [redacted] during her last visit had stated that she would bring the vehicle back in once the symptoms presented themselves because we were unable to duplicate the concern. She has not been back in since. We have made every attempt to explain, show and adjust the GPS unit in the vehicle so that [redacted] had a better understanding of why the port doesn't work but to no avail. Our participation regarding the GPS unit is now complete and we will not be offering any further assistance regarding the matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As far as the three financing options given to me, at the time of the purchase I was given a monthly payment. What failed to be communicated was the actual length of the term. Due to my long history with this [redacted] Dealership and the pressure to simply sign the agreement, I signed based on the monthly payment that Mr. [redacted] had given me and what the employee who had given me the agreement to sign had said was in the agreement. As for the unjustifiable accusations regarding the check on hold, the agreement was not for three weeks. The agreement that Mr. [redacted] and I had agreed was that the check would remain on hold until the [redacted] insurance on my previous vehicle was cancelled and refunded. I told Mr. [redacted] before I went on vacation that I was told that this process would take 6-8 weeks (This interaction took place 07/22/2014), and that I would pay as soon as the refund was received. I had not said that the check could be deposited in three weeks. In fact, I was very clear that the last thing I wanted was for that check to be deposited. In this lies the justification to my accusation against Mr. [redacted]. 
One more complaint against Mr. [redacted] would be that once while I was left waiting for Mr. [redacted], I had decided to talk to another customer that I knew. I had told her that she should read the written agreement in full to ensure she truly agreed with whatever the terms of her agreement would be. In doing this, Mr. [redacted] called the police to have my taken out of the facility. This type of treatment is what I want to ensure is stopped for all those at this [redacted] dealership. 
Sincerely,
[redacted]

We have looked at this truck a second time for this customer and cannot find an issue with brakes or leaks or 4-5 other items on the list. Brakes are 6-8 ml on the front and new on rear. Complaint of not being able to back up over bumps? We were able to back up steep hill with no issue. We washed...

this truck twice when we had it and had no leaks, and it rained several times while on the lot...still no leaks. We fixed a rattle from undercarriage, which was an exhaust shield that was loose. We re-balanced all four tires as customer complained it shook at 65-70 mph. We are however taken aback by the customers vulgar communications with our service people. We have several e-mails with explicit and vulgar language. We do not wish to pursue anything further with this customer and feel we have done all we can to help. We consider this case closed.

Review: My wife and I went to Girard Ford to look at purchasing a car. We test drove a [redacted] and wanted to apply for financing to purchase the vehicle. The dealership had us sign a couple forms verifying it was ok for them to get us pre-approved. We did get pre-approval and the dealership asked us for a deposit. We paid them $600 and scheduled an appointment the next day to come back in and handle all the financing paperwork. That night we did some research and found out that [redacted] had a lot of bad reviews and had issues in the past with the transmission. This was never told to us by the dealership. We decided not to go through with the purchased of the car. We called the salesmen and he assured me on three different days the $600 deposit would be refunded if I had the receipt. A few days later the general manager called me to discuss this refund. He was very rude, insulting and proceeded to tell me he would not refund our deposit and the only thing he would do is put it towards the purchase of another car. I couldn't believe how rude he was and we both decided we couldn't buy are car from a dealer that acted like this towards us. All we want is our deposit back.Desired Settlement: We would just like our deposit back from the car dealership.

Consumer

Response:

[redacted]

The below e-mail I received from you the other day concerning my complaint (ID [redacted]) has been resolved. I worked with the car dealership this weekend and we came to a resolution concerning our deposit and the purchase of the vehicle. Thank you for your quick response and hopefully we can close this ticket out. Thank You [redacted]

I was warned about the deceptive business practices of this dealer before I went there, but I felt I had enough experience to avoid all of the low-ball-price games used by scam dealers. Little did I know how clever they would be in their deceptive sales process. I asked them for a quote on a new car and asked for a price that reflected NO Financing. I asked for an “Out-the-door” price which reputable sales experts recommend as a tactic to remove all hidden costs. I asked for a written quote reflecting the total and final sale price assuming no financing. I asked to see the pricing worksheet used by the sales person and his sales manager to quote me the price, and they declined to show it to me because it would reveal their sales process. So I left with a written quote instead. I called the next day to tell them they got the sale. An hour later, the salesman called to tell me there was a “misunderstanding” between him and his manager, and the sales price was now $3,000 higher. I spoke to the sales manager to try and understand how the misunderstanding occurred, and he explained that he assumed a $3,000 deposit would be made for financing, and that the “out-the-door” price assumed the deposit was paid. The manager blamed the sales person for not reviewing the worksheet with me, and the salesperson blamed the manger for the misunderstanding. A brilliant low-ball-price scam. Neither Girard employee was man enough to admit they scammed me, and neither was man enough to accept responsibility. Each blamed the other. They didn’t want me to see the sales worksheet because it would reveal the 3,000 deposit deception and reveal their scam. Avoid this dealer at all costs.

I was trying to negotiate a car deal with Girard Ford. What a scam dealer!! Bunch of crooks there. Here is why: I was interested in their listing on [redacted] for a 2013 [redacted] that had 26,517 miles on the odometer. The online price for the vehicle was $10,950 and they were ready to finance it for me for $10,500 (3% APR for 75months). That was little higher than my budget, I told them that after negotiating for like a day and the manager Marty decreased the price suddenly to $8500 for me. At that point I told them I would come and pay you the next day and take the car. Meanwhile I also asked them for a [redacted] report which they did not give me. Instead they said they would send me the [redacted] report which shows the car is clear. So I thought before I invest $9000 in a car I should atleast purchase a carafe report. And to my horror, I saw the car has a major accident in 2015 which was the only thing not listed about the car on [redacted]k. So obviously I made the decision to not go for the car. But next morning even before I could call the and say I am not coming to pay you, they called me and said the car was sold!! What a bunch of crooks..!!! HIGHLY NOT RECOMMENDED.

Review: When buying my [redacted] the General Manager, [redacted], made many promises in order to successfully sell the car. Those promises were not kept, and as a result a $2000 check that was "on hold" was cashed before I could get the money from a cancelation of the [redacted] insurance on my trade-in vehicle. [redacted] assured me several times that he would not cash the check until I got the money for canceling the [redacted], but he proceeded to do so completely going back on his word. During the deal, [redacted] did not provide full disclosure which resulted in my loan lasting 7 years (I wouldn't have signed had I known the length of the term). [redacted] also had promised that he would provide a cargo net that he has yet to have provided. At the end of the deal filled with his lies, [redacted] then proceeded to ask me to give him an excellent service rating on a costumer satisfaction survey in exchange for a free oil change. Since I found out that the sale that was made was composed of lies, I have been trying to talk to Mr. [redacted], the owner of that [redacted] dealership. I was told by [redacted] that the only way to make an appointment with Mr. [redacted] was with [redacted] himself. On several occasions already, [redacted] has had me come to the dealership to wait for an unreasonable amount of time, only to tell me that Mr. [redacted] will not be coming, but that I should come back tomorrow in order to see him. After growing tired of being treated like an unimportance, I have been and continue to call Mr. [redacted] directly but the receptionist continues to tell me that he is not available but that she is giving him a message in my name. This is frankly a game that I am tired of playing, and tells me that Mr. [redacted] has no interest in listening to me.Desired Settlement: First and foremost, I want there to be a change in structure at the dealership in order to prevent others from being cheated as [redacted] is currently making his business deals. Communication is an obvious issue that resulted in me not receiving full disclosure on the purchase of the vehicle. I want Mr. [redacted] to be more attentive over the issues that his clients are having, and to have more control over what [redacted] is able to get away with. Also, I want [redacted] to keep his word and provide me with the cargo net that he had promised me at the time of the purchase.

Business

Response:

9/30/2014

I have read Mr. [redacted] statement regarding the purchase of his 2014 [redacted].

Mr. [redacted] was given three different options and he chose the term that

was better suited for his payments. He was given full disclosure of his

term, rate and payment. We operate a full compliance facility and I am

always available to help anyone that needs our assistance.

The accusations that Mr. [redacted] is making against [redacted] are

unjustifiable. Mr. [redacted] gave us a check to hold for three weeks until

he arranged cancellation on some products that he had bought at another

dealership.

Mr. [redacted] then came back to the dealership three weeks after he purchased

the vehicle to explain that he was going to [redacted] on vacation and that

he was taking the [redacted] that he had just purchased. We had agreed

then, that upon his return from [redacted] I would deposit the check.

Two weeks went past with no answer from Mr. [redacted], still I gave this

person the benefit of the doubt and held the check for a total of two

months. Finally, with no response from Mr. [redacted], I deposited the check

that he promised was good in three weeks.

Mr. [redacted] has stated that he is owed a cargo net, we would be happy to

supply one for him. At this time, we would be happy to comply with any

reasonable requests concerning Mr. [redacted] purchase.

Respectfully,

Management Team

Girard Ford

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As far as the three financing options given to me, at the time of the purchase I was given a monthly payment. What failed to be communicated was the actual length of the term. Due to my long history with this [redacted] Dealership and the pressure to simply sign the agreement, I signed based on the monthly payment that Mr. [redacted] had given me and what the employee who had given me the agreement to sign had said was in the agreement. As for the unjustifiable accusations regarding the check on hold, the agreement was not for three weeks. The agreement that Mr. [redacted] and I had agreed was that the check would remain on hold until the [redacted] insurance on my previous vehicle was cancelled and refunded. I told Mr. [redacted] before I went on vacation that I was told that this process would take 6-8 weeks (This interaction took place 07/22/2014), and that I would pay as soon as the refund was received. I had not said that the check could be deposited in three weeks. In fact, I was very clear that the last thing I wanted was for that check to be deposited. In this lies the justification to my accusation against Mr. [redacted].

One more complaint against Mr. [redacted] would be that once while I was left waiting for Mr. [redacted], I had decided to talk to another customer that I knew. I had told her that she should read the written agreement in full to ensure she truly agreed with whatever the terms of her agreement would be. In doing this, Mr. [redacted] called the police to have my taken out of the facility. This type of treatment is what I want to ensure is stopped for all those at this [redacted] dealership.

Sincerely,

Review: had a diagnostic issue done paid for services via debt transaction then I noticed that it was reversed on same day as transaction called and spoke with office manager and she stated they received payment. the next day they called me to state that they never received it and wanted payment then submitted copy of bank statement to them and the card process company and it took them about two weeks to settle I feel that this is to long of a correction and want to protect others for there faulty staff and cashiers. since this has happened my debt account was overdrawn due to the long settlement of this service that only took less the five minutes to find the issue and billed for a one hour service.

Product_Or_Service: dignostic service

Desired Settlement: DesiredSettlementID: Refund

I feel that this is unfair and should be forgiven since I made the proper attempted to settle this the day it happened and for the long settlement period and tried to talk to owner of business and calls was not returned twice I will never use this dealership service again.

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

To Whom it may concern,

The issue with the payment was a glitch in the customers credit card company. When we swiped the customers card it took the payment out and then put it back in customers account. The next day our office manager had seen that the payment had not been made so she called his credit card company and they told us there was a glitch in their system and for us to swipe it again.In regards to the diagnostic charges, We have a sign on the wall per State law that displays the charge as well as having the customer sign their repair order agreeing to the diagnosis charges.

Consumer Response /* (3000, 7, 2013/08/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I still feel that they should at least get compensated me for my time that I put into this transaction to correct it the day it happened. Also since it took nine days to settle it I am not saying a full refund but just the fees that I incurred as a result of the long processing time and that fee is 37 dollars and then I will be happy and never return to that location again.

Business Response /* (4000, 9, 2013/08/05) */

We stand firm on our decision. We can not be held responsible for the customers credit card companies error.

Review: Classic bait and switch setup. Advertised a truck, a few thousand below market value. I was in contact with the dealership once monday 4/20/15 inquiring about the advertised vehicles availability. "yes" I was told, the vehicle is available, 2013 [redacted], 60k miles, $24,7xx. Tuesday night 4/21/15 a second call placed to dealer, this time the person I first had talked to ([redacted]) was not available, but ([redacted]) can help you, once again confirmed vehicles availability, submitted financial information, no deposit over phone allowed. [redacted] then calls me back about an hour later, informing me that I had been 'approved' although no Apr was available, I would have to come to dealer in person to find out what APR. Despite this, I make arrangements to pick up the truck the following day at noon, 4/23/15. The dealership is 3.5 hrs from my home in north **, Made "[redacted]" aware that I would be leaving my home first thing in the morning and should arrive at noon to pick truck up, and drive home. Arrive at [redacted] at 11:45am 4/23/15, "[redacted]" tells me that a salesman will be taking care of me, and returns to office. I then travel outside to find this truck I traveled so far for. No where in sight, salesman says he will go inside and find the keys. Returns about 10 min later in a different model truck, says I know its not your truck, but let me explain. At this point I returned to "[redacted]'s" office, asked where the truck was that I came to pick up? I let her know that she herself had confirmed the trucks availability near end of business the prior, to me. Then she walks past me toward the ring leader in the large chair center of sales floor, who responds without being prompted, "oh yea we sold that last night."

Review: My complaint is that I have had my vehicle for about 10 months have been faced with several mechanical issues that costs more then my month payment.

I am currently financing my vehicle for the amount of $430.00 and already have spent alot of money fixing the mechanical problems that should of been taken care of before I financed my vehicle. Everytime I call Girard Ford assists they are unwilling to help me and want to overcharge me for the work. I am concerned about my family being in the vehicle and feel that it is no longer safe to drive. I continue to drive the vehicle because I have to get to work but I really think this should of been resolved. I don't understand why I paid to finance a vehicle if it is going to endanger my family. I continue to make my monthly payments on time and still receive no help from Girard Ford. I would like my vehicle to be fixed with no charge and assure me that the vehicle is actually fixed and not making seem like it's been fixed. Desired Settlement: If my vehicle is not fixed properly then I would like to have a replacement vehicle with a month credit towards my car payment. I don't think it's fair to charge me so much money and do not help me to fix the vehicle. I understand after time the vehicle will have wear and tear which is understandable but again I have only had the vehicle for 10 months and already I have to replace my inner tire rods, a tune up, 4 tires, and electrical wiring, not sure what else is wrong. I'll find out when I take the vehicle in for another quote. I am not able to enjoy my vehicle because I spend most of my time and money on the vehicle. I have a family who depends on me and not having a working vehicle is a hastile. I am trying to very understanding but not sure if I will get into an accident or not is very scary or driving on the highway and the windows go down the or the doors locks will not unlock, etc. It's very scary when you have small children are in the vehicle and the door unlocks and opens. I would like this issue resolved asap...

Business

Response:

Business Response /* (1000, 9, 2013/04/12) */

According to our records all safety and repairs were done on the vehicle prior to being released for sale. [redacted] purchased the vehicle on May 19th, 2012. She has never contacted or returned to our service department with any issues or concerns. Also at the time of the purchase [redacted] purchased a service contract issued by Care Guard which is accepted nation wide.