Glencara

I purchased a inscribed birthstone claddah ring from a company called "Glencara" claiming to be right straight out of Ireland...(which I found out is actually in New York)! The problem is I paid an additional $13.00 to have express delivery they said it would arrive on June *** 2017...well it didn't, they took the total out of my bank account but did not deliver the merchandise. I called the number 2 days after the order it said they were "back logged" on emails , I was immediately suspicious and started a review search for this company I found many many many complaints dating back too 2014 which said the same exact excuse "email backlog". My concern is that I may have been scammed. Please help. I never order without researching but this time I DID. The site was so professional and classy looking that I fell right into it . I would like them notified, and I want the "exact inscribed January birthstone sterling silver ring" ring they already took the money out of my acct. for,AND I want the $13.00 express charge put back into my account, since it was never delivered in the 2 days I paid for. Who knows if it will even be delivered at all. Ive called several times over the last 2 days... I have never reached a live person only the same recorded message.