Glencara

I ordered an irish celtic cross necklace on August *** and paid $42.98 for 3 day delivery to receive before a scheduled event. I received the item August ***, 4 days after the expected and noted delivery day. I tried contacting the company by phone number on August *** and every day for a week but it continues to be a recording saying they have a high call volume and can not answer phone calls. The recording directed me to send an email that was listed on their website. I then contacted them numerous times through email and received an automated response numerous times even when I labeled the email as URGENT. I requested a refund which is guranteed within 60 days of purchase as stated on their website. I have heard absolutely nothing from the company. I followed directions on the order slip to return the necklace to a site in *** on Sept *** and STILL have no refund or communication from the company. I have a tracking number that states my return package was delivered. I would like to know how else I am supposed to receive my refund since I dont even have the item in my hands anymore NOR CAN I COMMUNICATE WITH THE COMPANY AT ALL. So quick to take money out of my account but I can't even communicate with any one to get my money back for something I never even used.

I purchased a inscribed birthstone claddah ring from a company called "Glencara" claiming to be right straight out of Ireland...(which I found out is actually in New York)! The problem is I paid an additional $13.00 to have express delivery they said it would arrive on June *** 2017...well it didn't, they took the total out of my bank account but did not deliver the merchandise. I called the number 2 days after the order it said they were "back logged" on emails , I was immediately suspicious and started a review search for this company I found many many many complaints dating back too 2014 which said the same exact excuse "email backlog". My concern is that I may have been scammed. Please help. I never order without researching but this time I DID. The site was so professional and classy looking that I fell right into it . I would like them notified, and I want the "exact inscribed January birthstone sterling silver ring" ring they already took the money out of my acct. for,AND I want the $13.00 express charge put back into my account, since it was never delivered in the 2 days I paid for. Who knows if it will even be delivered at all. Ive called several times over the last 2 days... I have never reached a live person only the same recorded message.