Glidecraft

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

After Revdex.com sent the message to glidecraft, they finally responded to my emailAfter days, I finally received an email letting me know my money was being refundedThe refund took another days to receiveI will never do business with this company again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

This customer ordered pairs of Led Sneakers one was shipped and the other was suppose to ship out the following week when we received our shipmentThe customer was contacted and refunded for the one pair

We reached out the customer to resolve the issue we quickly sent the customer labels to return the boards, but we were later contacted and informed that the customer chooses to stay with the boards but she wanted a refund for the two bags she did not receiveThe customer received the full refund for both bags

This customer was mistakenly shipped the incorrect boardOur Returns specialist contacted the customer and quickly rectify the situation with the customer

Complaint: [redacted] I am rejecting this response because: Glidecraft was the one who emailed me about the order, indicating that they have taken over the business of hoverboardsafe.com, the website where the hoverboards were purchasedBelow is the email from glidecraft and in the attached In fact, when you log onto hoverboardsafe.com and click on "contact us", the information for glidecraft appearsThey also previously indicated that they confirmed a refund had been issued although I never received it Email is attached Interesting that they were able to do that but now claim this isn't their orderI also have not received any further email from them as they appear to have indicatedThey keep referring to [redacted] but this purchase was not through ***l as I have emailed them a number of times, but was purchased through [redacted] .-----Original Message-----From: Glide Craft < [redacted] To: [redacted] Sent: Fri, Dec 30, 3:pmSubject: Re: New customer message on December 29, at 08:PMDear Customer,,Unfortunately, we are not able to process this orderWe recently just took over hoverboardsafe.com any ordersprior to us taking over the company we are unable to fulfillWe provided the contact information belowyou can contact there for further information on your order.Again, we apologize for any inconvenienceIf they do not respond our suggestion will be to contact pay pal and put in a claim inContact Information: [redacted] email: [redacted] RegardsNew HBSafe

Complaint: [redacted] I am rejecting this response because:they did not contact me I finally got through to them by phone and asked for regund on the pair that was out of stockThe other pair did ship and I have not received them and when I asked about them helping in resolving the issue I was told there was nothing they could do because they showed they had been shippedThey were shipped on the 12th of December and as of January 6th I still have not received the shoes Regards, [redacted]

We placed [redacted] order on verification needed due to certain information not matching with payment information, due to this verbal authentication was needed to process this order as quickly as possibleOnce we were able to reach the customer the item was processed and shipped in time for Christmas

Upon receiving notice for this customer, we have looked into this matterWe realized this is not an order from GlidecraftThe order number provided is numbers and Glidecraft order number contains letters onlyThis customer has ordered from a site that is not GlidecraftWe have emailed the
customer advise on the next steps to take in hopes they can resolve their complaint

*** *** order was placed on Back Order due to the item being out of stockWe contacted the customer and had the item shipped and delivered

*** *** order was put on verification needed due to information not matchingOnce an order is placed under verification needed the system automatically sent the customer an email with the next step to get the order processed or refundedWe have contacted this customer and issued a full
refund

This item was out of stock the system automatically sent the customer an emailOnce we spoke to the customer she requested a full refund and was issued the refund

*** * *** *** was contacted and informed that the item was out of stockUnfortunately, we were unable to reach the customer to resolve the issue so we issued a full refund

Upon receiving notice from this customer, we have looked into this matterWe realized this is not an order from GlideCraftThe order number provided is numbers and GlideCraft LLC, order numbers contain letters onlyThis customer has ordered from a site that is not GlideCraftWe have emailed
the customer and advise on the next steps to take, in hopes they can resolve this complaint

The customer bought this item on Feb14, She first contacted us on October 28th to advise she was having an issueThe unit she bought has a year warranty, However, the shipping cost for the repair is not included in the warrantyI have included out policy belowWe have stepped
out policy and tried to help this customer by providing prepaid labels and the proper paperwork for the unit to come backWe have yet to have any response from the customerWhat does this warranty not cover? This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanshipThese conditions may include but are not limited to, road hazards, accidents, and improper operation, water damage or maintenance and cosmetic damageIf the unit has been tampered with the warranty is voidedGLIDECRAFT is not responsible for Warranty repair shipping charges

[redacted] order was put on verification needed due to information not matching. Once an order is placed we do a more thorough check on each other if the certain information doesn’t match an automatic email is sent to the customer to contact our customer service number along with a follow-up...

call. This customer was fully refunded for her order.

This item was out of stock the system automatically sent the customer an email. Once we spoke to the customer we were able to issue a full refund.

We reached out [redacted] to resolve the issue the customer requested a full refund, we informed her once we received the board we will issue the full refund. Since then we have received the board and issued a the customer her refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We reached out the customer to resolve the issue we quickly sent the customer labels to return the boards, but we were later contacted and informed that the customer chooses to stay with the boards but she wanted a refund for the two bags she did not receive. The customer received the full refund...

for both bags.