Global Concepts

great experience with global concepts every time we travel. quick and easy planning makes the trip much smoothing and carefree

I attended the free lunch and it was a good experience. Although they did pitch their package, they did not pressure me into buying it. They also offered two free airline tickets as a bonus for attending. I did some research about the company during the presentation and found mostly positive reviews on Google and BBB, and mixed reviews on Yelp. I appreciate the transparency of the company to offer a free lunch and present their package, but ultimately decided to stick to booking my own flights and hotels. It's important to do your due diligence before making any decisions, and I encourage others to do the same.

We had an excellent experience with Patricia, who provided us with great assistance. We have decided to use Global Concepts for all our future travel needs.

The team at Global Concepts is positive and has great attitudes. I appreciate that they took care of all the planning for my trip and found me a fantastic packaged deal without any effort from me.

My Global Concepts agent did a great job, and I am very satisfied with their service. They have exceeded my expectations, and I am grateful for their assistance.

We recently purchased the program but were still learning how to utilize it most effectively. A representative reached out immediately and gave us assistance by providing a tutorial on how to use our package. Thank you for your prompt response.

Melissa made our trip a breeze with her excellent planning. She was quick to answer questions and is a real asset of GC.

Super experience with Global Concepts.

Patricia was absolutely phenomenal in helping me plan my vacation. She consistently kept her promises and provided excellent customer service, answering all my questions and ensuring everything was within my budget. I would definitely recommend this travel agency to anyone looking to plan a future vacation, as the service was top-notch.

The staff at Global Concepts has been a lifesaver for my family. Having the support of knowledgeable and caring professionals has been invaluable, especially during these difficult times. Marlena's patience and creativity in helping us with our travel plans have been amazing. Thank you, Global Concepts, for being part of our extended family.

My past travels have been made significantly easier with Global Concepts. Thank you Cathy in particular for your fantastic service, above and beyond other companies. You're my agent for future travels. I'm heading to the resort this weekend!

Kim from Global Concepts was able to find me the best options for my trip to San Diego and saved me money. I'm looking forward to enjoying the benefits of her hard work. I'm grateful for the quick response time and great attitude as well. Thanks Kim!

Although I don't write reviews often, I feel compelled to express my satisfaction with the excellent service I received from Global Concepts. During a recent family trip, I unfortunately tested positive for COVID-19 and could not travel. While my family returned home, I had to wait several days for a negative test result. When I finally got it, it was late in the day, and I realized I might need to spend an extra night away. Feeling anxious, I contacted Global Concepts around 3:30 pm. To my surprise and delight, they managed to secure the last available seat on a flight departing that night, and within 30 minutes, I was on my way to the airport with a ticket to get me home by 10:30 pm. She even went the extra mile by texting me confirmation of my booking and later notifying me of a gate change, ensuring that I wouldn't miss my flight. Thank you for your outstanding service and for going above and beyond my expectations.

T [redacted] came to our marketing event in Midland Texass on the 23rd of JanuaryAs we explained who we are and what we provided they felt we were a good fit as they did several trips a year and had a large family trip planned for the summer to Disney with several children and grandchildrenAs we explained our cost and financing options they went on to explain that they had very marginal creditWe helped them procure a line of credit with Discover that had a no interest term.They were very excited and thanked us multiple times.We also submitted a provision to get them additional sets of complimentary airfare that in doing the line of credit with nothing down upfront that they were not supposed to have comingWe were able to get these approvedWe let them know to be sure and call us with card number as soon as they got it in the mail the following weekThe couple again thanked us for helping procure the financing and left with all paperwork in hand [redacted] came in days later to drop document by and to again thank usMrand Mrs***'s travel advocate called to collect number on the following Thursday and was told the card had not arrived yetTheir travel advocate called again that Saturday and was not able to reach them until almost a week afterIt was at this time that Mrs [redacted] stated that they had changed their minds and wanted to get some bills cleaned up firstAt this time [redacted] did explain that we had ordered up an additional complimentary airfare that was NON-refundable to the company and the registration activation cost was also was non-refundable to us.This was stated very clearly in their page document as evidenced in the attachments I am sending overWe also a provision to downgrade to a smaller service package that was a month essentially a weekShe said she would talk to her husband and from that time on no contactWe placed 8-calls as well as emails asking for some type of communication before their account was taken from us and placed in collections with no choice of our ownStill no responseOn the 31st of the following month it was placed in collections at NO fault of our ownMrand Mrs [redacted] had multiple points of contact and chose to use none of themWe tried to assist them on multiple occasions with no luck to this very day with ZERO communicationthis is first communication we have received in weeksI am both saddened and dissappointed they would write out this complaint when we have on multiple occasions tried to help them before the account was taken from us-- [redacted] , [redacted] CEO Global Conceptsell us why here

Let me start off by saying that I am truly saddened and disappointed by your response As for our business affiliation with Gold Crown Resort, as was explained in great detail to you on the night you came on board with our services, Gold Crown Resort--they are one small part of our many different products and services As was explained to you that night, any company using Gold Crown product may charge an annual fee or waive it We chose to waive any recurring costs for all of our clients---which is stated very clearly, in writing, in your signed documentation I am especially disappointed on what you called a 'hard sale' as I never came to your table at dinner until asked, by you, because you wanted to talk to the owner On two different occasions during our conversation I stated quite clearly that if our product and services speaks to you we'd love to have you as new clients, and if not, then please go say nice things about us, as that was the main focus of our marketing event in Louisville As we explained that night in great detail, timeshares do not book airfares, cruises, hotels, car rentals, tours and attractions, etc Whereas all timeshares have maintenance and dues---we do not have any recurring fees of any kind Mrs [redacted] , you know this as well as I do, as you have owned several timeshares! As for the balance transfer you were speaking of, it is simply a very cost effective 0% interest, out of pocket option we offer all our clients This in no way benefits us, as it is of no consequence how the balance is paid I did in fact speak to you when this complaint came through And yes, I was upset that you had filed a complaint with absolutely no contact to me, my office, or your travel advocate I asked you why you would file a complaint without even trying to contact us through the numerous contact numbers that have been given to you I then went on to answer questions and re-explain the many benefits that come with our product and services [redacted] , you DID apologize to me for not reaching out to us and did state 'I guess I overreacted' You then asked me what email address you could send a retraction I told you I did not know, but that I would get that information to you When I got back into town that following Monday after we talked on the phone, I had [redacted] research the email you could send your retraction to At that time you stated to [redacted] that you still wanted to cancel It was explained to you that not only had we fulfilled every promise made: that you would be registered when we told you you would be, that we would mail out your additional airfare certificates and they were signed for that they were delivered We then went on to explain that most of the initial cost to come on board with our services went in many different directions and were non-refundable to us At that time you told us you would NOT retract the complaint unless you were refunded in full first Very disappointing to say the least

Complaint: [redacted] I am rejecting this response because we do not see Mr [redacted] 's response as an accurate report of what has transpired in our encounters with him and it does not address our strong concern for this business affiliationHe did not explain the relationship or affiliation with Gold Crown Resort, he failed to alert us to the [redacted] complaints against this resort, and he assured us we would have no membership dues to this resortYet the complaints clearly reveal this is not the fact with similar associations (as reported in the complaints)Mr [redacted] did a hard sell on what a fabulous and financially reasonable opportunity having an affiliation with his agenhe indicates in his response to my complaint and request for a refund He describes us as "excited", whereas I would say "cautiously optimistic" until we received the email from Gold Crown Resort a week laterThis alerted us to the problem with this arrangement days beyond his 3-day cancellationDespite his denial this is a timeshare corporationHe was very solicitous of our using his credit card transfer arrangement for zero percent interest that he could get for us, which we thankfully declinedMr [redacted] spoke to me once when I called himHe was angry that I had filed a complaint and not interested in hearing our deep concern or our desire for a refundHe wanted me to know that he had "over member" (which translates to $41,090,in sifees)He spoke of his incurred costs, but did not specify the amountWe are willing to deduct this from the refund, but have not received anything but vouchers, that could easily be given to some other memberWe have not contacted or used any service with themWe do not think a "tutorial" with staff would resolve our concerns about this Gold Crown Resort (timeshare) membership we refuse to respond toHis office has contacted me (the second time spoken to) with a request that I dismiss the [redacted] complaint, and did not offer any other solutionI did not tell him that I "over-reacted", and was not swayed by what he told me in the phone call with him or office staff, but did state that I would be willing to include his explanation in a response to my complaint if he would simply refund our fee with deduction of the cost incurred since March 23.Finally, it is disconcerting to see that my name is misspelled by someone who considers me to be a valid customer Rgards, [redacted]

We have spoke with Mrs. [redacted] twice now regarding this matter.  We met Mr. and Mrs. [redacted] on March 23rd, during a marketing event for our travel agency.  They had many questions concerning timeshare as apparently they had owned a timeshare before and were not happy with the results....

 We assured them that night and explained our product in it's entirety.  As we explained that night, no timeshare books airfares, tours, trains, cruises, car rentals,  travel visas, etc.  They were very excited about our services and decided to come on board with our services.  We have not heard from them since that night of the 23rd, but did activate them and emailed them their log in credentials (as promised), and certified mailed 2 Additional sets of airfares (as promised).  We received this complaint with no reach out call, text, or email from the client, and were extremely astonished. I ([redacted]) immediately called and asked Mrs. [redacted] 'why she would not reach out to me', as she has my cell, her travel advocates phone, and the office numbers.  She told me that she has just got back from a 3 week trip, and saw her log in information, as well as the certified mail with airfare included. I reiterated our product.  She asked a couple of additional questions that I answered.  At this point she apologized to me and told me she 'over reacted' on her part.  She told me she would write a retraction letter, and asked me what email to send it to.  I told her I did not know, but would find out.  We quickly reached out to the [redacted], and received [redacted] email address, and we sent the email address to Mrs. [redacted].  My assistant [redacted] called her back because we had not yet seen a retraction, and Mrs. [redacted] then informed [redacted] that she may not use our services, and would not retract her misinformed complaint unless we cancelled her contract, well beyond it's rescission period.  Because Mrs. [redacted] did not exercise her right of rescission per the signed contract, we have occured many costs that are non-refundable to us.  We are absolutely not a timeshare, and offer multiple services for our clients.  We have fulfilled every promise made from date of signed contract, and look forward to working with Mr. and Mrs. [redacted] in all their future travel and vacation needs.  We are here to help, and to answer any questions that the client may have.  I would recommend a refresher tutorial with the client, so they can review all the services available to them.

T[redacted] came to our marketing event in Midland Texass on the 23rd of January. As we explained who we are and what we provided they felt we were a good fit as they did several trips a year and had a large family trip planned for the summer to Disney with several children and...

grandchildren. As we explained our cost and financing options they went on to explain that they had very marginal credit. We helped them procure a line of credit with Discover that had a no interest term.They were very excited and thanked us multiple times.We also submitted a provision to get them 2 additional sets of complimentary airfare that in doing the line of credit with nothing down upfront that they were not supposed to have coming. We were able to get these approved. We let them know to be sure and call us with card number as soon as they got it in the mail the following week. The couple again thanked us for helping procure the financing and left with all paperwork in hand. [redacted] came in 2 days later to drop document by and to again thank us. Mr. and Mrs. [redacted]'s travel advocate called to collect number on the following Thursday and was told the card had not arrived yet. Their travel advocate called again that Saturday and was not able to reach them until almost a week after. It was at this time that Mrs. [redacted] stated that they had changed their minds and wanted to get some bills cleaned up first. At this time [redacted] did explain that we had ordered up an additional 4 complimentary airfare that was NON-refundable to the company and the registration activation cost  was also was non-refundable to us.This was stated very clearly in their 2 page document as evidenced in the attachments I am sending over. We also a provision to downgrade to a smaller service package that was 29.00 a month essentially 7.00 a week. She said she would talk to her husband and from that time on no contact. We placed 8-10 calls as well as emails asking for some type of communication before their account was taken from us and placed in collections with no choice of our own. Still no response. On the 31st of the following month it was placed in collections at NO fault of our own. Mr. and Mrs [redacted] had multiple points of contact and chose to use none of them. We tried to assist them on multiple occasions with no luck to this very day with ZERO communication. this is first communication we have received in weeks. I am both saddened and dissappointed  they would write out this complaint when we have on multiple occasions tried to help them before the account was taken from us. -- [redacted],[redacted]CEO Global Conceptsell us why here...

Complaint: [redacted]
I believe the Global Concept responses are written to discredit my complaints for any future readers of complaints against Global Concepts, rather than to address the problem and need to be viewed as just that and not as any effort to resolve the problem.am rejecting this response because: Mr [redacted] has misquoted me and misrepresented what was said at the sales meeting and in the phone call. We , never requested to speak to him. The salesperson assigned to us brought him to our table when we raised questions about the services and were feeling that we were feeling that we should close the sales promotion and leave. I did not apologize for not reaching out to him prior to my [redacted] complaint, which I acknowledged and stated "if I have overreacted" in filing a complaint, not in misunderstanding of the company and its services. I did not request an email address - I know how to contact the Revdex.com.   I was surprised to receive a call from the office. He also stated that we signed for delivery of the letter, but we live in a condominium building, we were away, and someone else in the building must have signed.I also told him at the time we spoke that a resolution would be a refund and acknowledged that he might deduct any processing costs he had incurred for travel vouchers.  At this point. a primary concern is that the "80-year" membership in Gold Crown Resort be cancelled. I do not want to be associated with any company with a "timeshare" history.My experience with Global Concepts at this point is exactly what I experienced in dealing with timeshare companies when I realized that it was not what we had been led to believe and sought to be released. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because we do not see Mr. [redacted]'s response as an accurate report of what has transpired in our encounters with him and it does not address our strong concern for this business affiliation. He did not explain the relationship or affiliation with Gold Crown Resort, he failed to alert us to the 19 [redacted] complaints against this resort, and he assured us we would have no membership dues to this resort. Yet the complaints clearly reveal this is not the fact with similar associations (as reported in the complaints). Mr. [redacted] did a hard sell on what a fabulous  and financially reasonable opportunity having an affiliation with his agency-as he indicates in his response to my complaint and request for a refund.  He describes us as "excited", whereas I would say "cautiously optimistic" until we received the email from Gold Crown Resort a week later. This alerted us to the problem with this arrangement days beyond his 3-day cancellation. Despite his denial this is a timeshare corporation. He was very solicitous of our using his credit card transfer arrangement for zero percent interest that he could get for us, which we thankfully declined. Mr. [redacted] spoke to me once when I called him. He was angry that I had filed a complaint and not interested in hearing our deep concern or our desire for a refund. He wanted me to know that he had "over 7000 member" (which translates to $41,090,000 in sign-up fees). He spoke of his incurred costs, but did not specify the amount. We are willing to deduct this from the refund, but have not received anything but 2 vouchers, that could easily be given to some other member. We have not contacted or used any service with them. We do not think a "tutorial" with staff would resolve our concerns about this Gold Crown Resort (timeshare) membership we refuse to respond to. His office has contacted me (the second time spoken to) with a request that I dismiss the [redacted] complaint, and did not offer any other solution. I did not tell him that I "over-reacted", and was not swayed by what he told me in the phone call with him or office staff, but did state that I would be willing to include his explanation in a response to my complaint if he would simply refund our fee with deduction of the cost incurred since March 23.Finally, it is disconcerting to see that my name is misspelled by someone who considers me to be a valid customer.
Rgards,
[redacted]