Global Concepts

Let me start off by saying that I am truly saddened and disappointed by your response.  As for our business affiliation with Gold Crown Resort, as was explained in great detail to you on the night you came on board with our services, Gold Crown Resort--they are one small part  of our many different products and services.  As was explained to you that night, any company using Gold Crown product may charge an annual fee or waive it.  We chose to waive any recurring costs for all of our clients---which is stated very clearly, in writing, in your signed documentation.  I am especially disappointed on what you  called  a 'hard sale' as I never came to your table at dinner until asked, by you, because you wanted to talk to the owner.  On two different occasions during our conversation I stated quite clearly that if our product and services speaks to you we'd love to have you as new clients, and if not, then please go say nice things about us, as that was the main focus of  our marketing event  in Louisville.  As we explained that night in great detail, timeshares do not book airfares, cruises, hotels, car rentals, tours and attractions, etc.   Whereas all timeshares have maintenance and dues---we do not have any recurring fees of any kind.  Mrs. [redacted], you know this as well as I do, as you have owned several timeshares!  As for the balance transfer you were speaking of, it is simply a very cost effective 0% interest, 0 out of pocket option we offer all our clients.  This in no way benefits us, as it is of no consequence how the balance is paid.  I did in fact speak to you when this complaint came through.  And yes, I was upset that you had filed a complaint with absolutely no contact to me, my office, or your travel advocate.  I asked you why you would file a complaint without even trying to contact us through the numerous contact numbers that have been given to you.  I then went on to answer questions and re-explain the many benefits that come with our product and services.   [redacted], you DID apologize to me for not reaching out to us and did state 'I guess I overreacted'.  You then asked me what email address you could send a retraction.  I told you I did not know, but that I would get that information to you.  When I got back into town that following Monday after we talked on the phone, I had [redacted] research the email you could send your retraction to.  At that time you stated to [redacted] that you still wanted to cancel.  It was explained to you that not only had we fulfilled every promise made: that you would be registered when we told you you would be, that we would mail out your additional airfare certificates and they were signed for that they were delivered.  We then went on to explain that most of the initial cost to come on board with our services went in many different directions and were non-refundable to us.  At that time you told us you would NOT retract the complaint unless you were refunded in full first.  Very disappointing to say the least.

To whom it may concern,     After a thorough and several interviews have found many discrepancies. on 11/18/2015 Mr. [redacted] was introduced to several service packages with our company. Mr. [redacted] has made a statement that he was told could cancel at any time. After interviewing both...

the rep and manager this is simply not true. Mr. [redacted] asked [redacted] what upgrade period was if he started with smaller package and was told anytime. On Nov 24 Mr. [redacted] called [redacted] with questions concerning program and assistance with balance transfer options NOTHING concerning cancellation. This is evidenced by Mr. [redacted] calling in with his credit card number on the 28th of November five days after his 1st phone call to [redacted]. Since the 29th of November either myself, [redacted], [redacted] or [redacted] have had no less than 6-8 times to offer assistance in one form or the other. I am more than happy to provide phone records as proof if needed. Per my discussion with Mr. [redacted] once we have purchased tickets on his behalf, all of these costs are non-refundable to us.  When I asked Mr. [redacted] if he tried to cancel on the 24th why he would give us his credit card numbers 5 days later he had no answer.  He called me a week ago stating he had not received airfare.  After further research with the USPS he had indeed signed for the tickets which were included in the welcome letter he stated he received from [redacted].  I am more than happy to send proof of delivery if needed.  Let me end my response by stating every detail promised to Mr. [redacted] that day has been fulfilled.  I have personally taken over this account and have given him my personal cell phone as well as office line, so that Mr. [redacted] has direct contact information with any additiional assistance or questions answered.  As such, no refund will be issued as the company has fulfilled all promises and services to this client. Please do not hesitate to call or email me with any additional questions