Global Connections

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I am waiting for the distributer to contact me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

September 1, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond Mr [redacted] became a member on February 20, Mr [redacted] was allowed three business days to review his membership information that was provided to him at the presentation, and also his members’ websiteMr [redacted] elected not to cancel his membership within his review periodBy doing so Mr [redacted] agreed to the terms and conditions of the membership, including but not limited to his cancellation period We have had the opportunity to speak with Mrs***During that call I explained to Mrs [redacted] that I would be more than happy to assist her in booking a vacationMrs [redacted] declined assistanceI made several attempts to help Mrs [redacted] utilize her membership and all attempts were rejected At this time Global Connections does not agree with Mr***’s request to cancel and refundMr [redacted] has not attempted to utilize his membership correctly and refuses assistanceMror Mrs [redacted] may contact me if they have any questionsThey can reach me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you for making Global aware of Mrand Mrs***’s concerns Sincerely, Brad M [redacted]

January 9th, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond I have attempted to contact Mrs [redacted] on her home telephone number and am currently waiting on a return call If Mrs [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

June 7, Re: Mrs [redacted] Case number: [redacted] Membership Number: [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond We have had the opportunity to speak with Mr [redacted] , and we have reached an amicable resolution Thank you again for the opportunity to respond Sincerely, Brad [redacted] Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Brad, I am not going to keep wasting time on your joke of a response If you had read the original complaint you would see that the telemarketers working for you mask the number The latest we received was ###-###-####, but that is a fake number because it belongs to someone else but your telemarketers are using it to make calls on your (Global's) behalf You can just work this out with the FTC because that is where I hope they issue a fine similar to the one given to Dish and send all of you to jail Regards, [redacted]

April 21, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond I have attempted to contact Mrs [redacted] on her daytime telephone number and am currently waiting on a return call If Mrs [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

May 13, [redacted] Case # [redacted] Membership # [redacted] Thank you for the follow up letter from Mrs [redacted] and the opportunity to respond I have multiple attempts at contacting Mrs [redacted] on her daytime and evening telephone numbers, and am currently waiting on a return call If Mrs [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

December 23rd, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond I have attempted to contact Mrs [redacted] via email, per her request, and am currently waiting on a reply If Mrs [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-####, or [redacted] , Monday- Friday, 9am- 5pm CST Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Their response was acceptable It was that they would drop the membership, with no further charges to me.Thank you for your help[redacted]

February 19, Re: [redacted] Case number: [redacted] Membership Number: [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond We have had the opportunity to speak with Mr [redacted] , and we have reached an amicable resolution Thank you again for the opportunity to respond Sincerely, Brad [redacted] Customer Service Supervisor

August 9, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Ms [redacted] and the opportunity to respond I have attempted to contact Ms [redacted] on her daytime telephone number and am currently waiting on a return call If Ms [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, Brad [redacted] Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We called Brad back, and his only solution was that he would assist us "the next time "we wanted to use the company That is totally unacceptable as we already had two instances of utter lack of service and lies, so there is absolutely no reason to use this company againI feel we still deserve a full refund for their lies, lack of service, and failure to respond in the pastOne correction, the cost was not $7,but rather $5, Regards, [redacted] ***

January 19, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond I have attempted to contact Mr [redacted] on his daytime telephone number and am currently waiting on a return call If Mr [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted] Customer Service Supervisor

May 11, Re: [redacted] Case number [redacted] Membership # [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond Mrs [redacted] became a member on April 4th, Mrs [redacted] was allowed three business days to review her membership information that was provided to her at the presentation, and also her members’ websiteMrs [redacted] elected not to cancel her membership within her review periodBy doing so Mrs [redacted] agreed to the terms and conditions of the membership As stated in Mrs***’s membership materials, the purpose of this vacation membership is designed for her personal vacation enjoyment and the condominium vacation and all requests are fulfilled on a first-come first-serve basisWhile every attempt is made to fulfill a request as specified, not all areas are availableTo date Mrs [redacted] has not submitted a request to travelTravel accommodations cannot be searched without a reservation request At this ***e Global Connections does not agree with Mrs***’s request to cancel and refundTo date Mrs [redacted] has not submitted a request to travelFurther, not all locations are available for all datesIf Mrs [redacted] has any questions she may contact me directly at ###-###-####, Monday- Friday 9am- 5pm CST Thank you, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] had made an appointment to call my cell phone on Friday, May @ 4pm (EST) to discuss a resolution for my claim I have not heard from ***, so I called him and left a voicemail on his phone on Wednesday, May 20th at both 10:44am and 4:10pm (EST) As of today, May 21st, I still have yet to hear back from either [redacted] or another Global Connections personnel about a resolution for my case I don’t know what is going on Regards, [redacted] And [redacted] ***

February 24, [redacted] Case # [redacted] Membership # [redacted] Thank you for the follfrom Mrs [redacted] and the opportunity to respond I have attempted to contact Mrs [redacted] on her daytime telephone number that she submitted with the complaint (###-###-####), and her evening telephone number (###-###-####), to no availI have also left messages for her on both numbers to please return my call to discuss her concerns If Mrs [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

June 10, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Ms [redacted] and the opportunity to respond I have attempted to contact Ms [redacted] on her daytime telephone number and am currently waiting on a return callI was not able to leave a voicemail, due to her mailbox being full If Ms [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm CST Thank you, [redacted] Customer Service Supervisor

January 22, Re: [redacted] Member Number: [redacted] Case Number: [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond We have had the opportunity to speak with Mrs***, and we have reached an amicable resolution Thank you again for the opportunity to respond Sincerely, [redacted] Customer Service Supervisor

April 20, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from MrW [redacted] and the opportunity to respond I have attempted to contact MrW [redacted] on his daytime telephone number and am currently waiting on a return call If MrW [redacted] would like to discuss his membership concerns he may contact me directly at [redacted] Monday- Friday, 9am- 5pm CST Thank you, Brad M [redacted] Customer Service Supervisor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted and my issue was handledThe representative that did contact me had no idea that when I initially attempted to seek service which made me "scratch my head"However, she was very professional and informative and gave me her direct contact number for future inquiriesThank you Revdex.com Regards, [redacted] ***