Global Connections

A personal call from a higher up within the Global corporation suggests that they were not aware of how I was being treated but suggested significant concernI feel that they have made every effort to accommodate the inconvenience that our family enduredI hope that the effort that was implied to make the system better was sincere

April 7, Re: [redacted] Case number: [redacted] Membership Number: [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond We have had the opportunity to speak with Mrs [redacted] , and we have reached an amicable resolution Thank you again for the opportunity to respond Sincerely, [redacted] Customer Service Supervisor

September 14, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond I have attempted to contact Mr [redacted] on his home telephone number and am currently waiting on a return call If Mr [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

Mrand Mrs [redacted] L [redacted] , Jr[redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Their response is ridiculousThey keep avoiding the actual issueSubmitting a vacation request is kind of the last option one thinks of when one attends the sales seminarsAt the sales seminars, it is advertised that there is so much choice, both in the 60-day category as well as the year-in-advance category that it is never necessary to submit a vacation requestAs stated in my previous complaints, I have tried to book many vacations and have given my family members the same opportunity but none of us has been able to find any options that worked and in the meantime, we have booked several cruises and numerous vacations and tripsThat should indicate how terrible the choices are that are offeredThat is my main complaint: completely misleading advertisement during the sales presentation - way overstatement of the available options.However, simply to satisfy their request, I will submit a vacation request soonI assume/hope that they will find me a good deal so they can close this complaint because they will have fulfilled their obligation, but at least I will have had one reasonable trip for my $8,or soI am still requesting a full refund, or at least a partial refund of the membership amount I paidTherefore, as of right now, my complaint still stands and do not accept their explanation Regards, [redacted]

November 17th, Re: [redacted] [redacted] Case number [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond We have had the opportunity to speak with Mr [redacted] , and we have reached an amicable resolution Thank you again for the opportunity to respond Sincerely, [redacted]

August 31, 2015 [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mr. [redacted] and the opportunity to respond. I have attempted to contact Mr. [redacted] on his home telephone number and am currently waiting on a return call.... If Mr. [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. Thank you, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have not heard from Global Vacations yetThey stated they have contacted me but they have not Regards, [redacted]

May 26, [redacted] Case # [redacted] Membership # [redacted] Thank you for the follow up letter from Mrs [redacted] and the opportunity to respond I have multiple attempts at contacting Mrs [redacted] on her daytime and evening telephone numbers, as well as her cell number listed ###-###-#### and am currently waiting on a return call I will send her an email today advising her to please contact me directly at her earliest convenience If Mrs [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

February 5th, Re: [redacted] Case number [redacted] Membership # [redacted] Thank you for the follow up letter from Mrs [redacted] and the opportunity to respond To reiterate Mrs [redacted] has not attempted to utilize her membershipAs stated in Mrs***’s membership material, requests are accepted up to one year in advance and require a minimum of days (value season) or days (peak season) noticeFurther travel accommodations cannot be searched without a reservation request At this time Global Connections does not agree with Mrs ***’s request to cancel and refundTo date Mrs [redacted] has not submitted a request to travelIf Mrs [redacted] has any questions she may contact me directly at ###-###-####, Monday- Friday 9am- 5pm CSTI would be more than happy to assist her with booking Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive call saying they agree to reduce the amount they claim I owedIf they will keep their end of deal of removing their company off my credit report reflecting negative credit and giving me a letter stating I paid as agreed and no other action will develop, I will be satisfiedB UT the company'sales practice should be investigatedAfter one year of payment and the amount finally agreed to send company totals over $4,500...what did I get for this? BAD CREDIT!!! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: - I couldn't use or try to use the program within days of purchase.I tried to use it last summer and just recently - I didn't try to book anything online or put in a request I actually called and spoke to agents to see what was available - I spoke to agent with trying to book airfare and even though I was told that they could get me the cheapest rate; they didn't What they quoted me was over $more than what I actually saw online, so I ended up booking the flights myselfAnd as far as resorts, again spoke to agents about availability and was told they couldn't help Did searches on-line for the state I was looking for and nothing ever came up - how can I put in a request when there is no resort to request?? I was looking for [redacted] and [redacted] - both have tons of timeshare properties I also did search and try to reach out to someone regarding canceling my membership but couldn't find anyone to talk to The customer service team couldn't get me to anyone......The presentation was misleading, I know I shouldn't have believed them and shouldn't have purchased But what they advertise is not what I am receiving - if they lived up to the airfare claim, maybe I could believe some - but they couldn't do that I would just like to be out of this contract - Regards, [redacted] ***

July 20, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Ms [redacted] and the opportunity to respond I have attempted to contact Ms [redacted] on her daytime telephone number and am currently waiting on a return call If Ms [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We have not been contacted by the company nor have they left a message I have read this on blogs as well, they will respond that they contacted the customer but did not Regards, [redacted]

January 26, [redacted] Case number: [redacted] Membership Number: [redacted] Thank you for the letter from Mrs [redacted] and the opportunity to respond We have had the opportunity to speak with Mrs***, and we are currently working together on reaching an amicable resolution Thank you again for the opportunity to respond Sincerely, [redacted] Customer Service Supervisor

June 7, [redacted] Case # [redacted] Membership # [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond I have attempted to contact Mr [redacted] on his daytime telephone number and am currently waiting on a return call If Mr [redacted] would like to discuss his membership concerns he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST Thank you, Brad [redacted] Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I am not sure of my acceptance with the response will close the Revdex.com file I prefer o keep the file open while we work through this The company advised I only paid a small portion of what I paid I am working with my bank to pull all documents as to what payments I made I have requested cancelled checks, etc It sounds like we may have been sending the payment to the correct company and address, but to the wrong account number This matter will take some time to investigate This being said, the company was going to get back in touch with me when the supervisor returned from sick leave I have not heard anything yet, but I am not interested in closing this file until I see where my payments wentThank you! Regards, Kevin W***

March 15, Re: [redacted] Case number: [redacted] Member number: [redacted] Thank you for the letter from Mr [redacted] and the opportunity to respond We have contacted Mr [redacted] , and we are working together to reach an amicable resolution Thank you again for the opportunity to respond Sincerely, [redacted] Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I received a voicemail from him at on April At that evening, I left a second message asking for a callback At on April, I left another message asking for a callback That call was seconds long.at on April, I left a third message asking for a callback That message was seconds long When I call, it goes to a voicemail answered by this party My voicemails said I am very interested in seeking a resolution His initial call to me, which I have on recording, says that he may have a solution that makes me happy It was for that reason that I have been actively calling him I am happy to send recordings and screenshots proving the calls, or even Verizon phone records to prove he called once and I call three times at the times I stated Note that he called me outside his stated duty hours Regards, Kevin W***

December 8, [redacted] Case # [redacted] Membership # N/A Thank you for the letter from Mrs [redacted] and the opportunity to respond I have attempted to contact Mrs [redacted] via her home number, per her request, and am currently waiting on a reply If Mrs [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-####, or [redacted] , Monday- Friday, 9am- 5pm CST Sincerely, [redacted]