Global Industrial

In reviewing the order details, we can offer the following explanation:  Specific products are backed by a warranty offered by the supplier or the manufacturer of the item purchased.  When issues arise, the supplier or manufacturer warranties would apply; as was this case.
 
We were...

in contact with the manufacturer from the beginning of our notification that the unit was not working. Standard procedures as outlined in the product warranty would be to forward the necessary parts to the end user for repair. In good faith, Global Industrial negotiated a return, repair and reship on your behalf instead since you advised you were unable to handle the repairs yourself.
 
Upon receipt of the return, the unit will be repaired and tested prior to being reshipped to you in working condition.
 
Your only responsibility will be the shipping charges associated with the return and reship.
 
Let me know if you need anything further.
 
    [redacted] 
         [redacted]
         [redacted] 
         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Gloves has yet...

to address the credit requested in the original complaint.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I informed Global that I wanted to return the defective item for a complete refund. I returned the item but Global did not issue one. The company claims it is up to the manufacturer of the item to initiate a refund process. In short Global will not issue a refund to me unless or until the manufacturer issues one to them. This interposes a third party on the transaction and by appearances is an attempt by Global to shift responsibility for the defective item from seller to the manufacturer. I did not purchase the item from the manufacture and I notified the seller immediately (within days) when I discovered the pump was defective. I purchased another pump of the same model from a different seller and had it installed. Made by the same manufacturer, the new pump operates as designed.  In short, the original pump purchased directly from Global was defective. I returned it and have not received a refund to date.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Global Industrial's Customer Service Dept. is reporting as follows:We are returning this at Global Industrial's expense and giving the customer, [redacted], a full refund.Thank you,[redacted]

Review: The company refused to deliver my item, and left. Before I purchased this online, I called the company to explain the "extra delivery fee" on their order form included. They told me they will deliver to my office floor. If I didnt pay the extra delivery fee, they would only deliver to the loading dock. I purchased the extra delivery fee based upon Global Industrial explanation that they would deliver to my office floor. The delivery person refused to take it to my office floor and wanted to leave it in the loading dock, which he said is the threshold. I explained I paid the extra delivery fee to have my item delivered to my floor. He said is to the threshold only. I told him why was I required to pay the extra delivery fee if the extra delivery is not provided? He complained "I'm only one guy, I cant do this on my own"--I told him thats not my responsibility, I already paid for this order. He also complained about the company 'they dont know what they're doing," "they're disorganized," "they're always misleading the customers." He also put a hole in the ceiling of the loading dock because he brought the item in standing tall instead of laying flat, as I suggested, but he ignored me.

The dispatcher called me because the delivery guy was complaining that I was expecting him to deliver to my office floor, she said "they don't do that"(??) I asked her "Why was I required to pay the extra delivery fee when the extra delivery is not provided?" I told her "If you're only going to leave it in the loading dock, why have me pay the extra fee? That's misleading and basically robbing me to pay for a service that they refuse to provide. I told her I want a full refund on this. The quality of service is nonexistent, I had to reschedule delivery 3 times due to their error in filling out the required certificate of insurance with my office building in NYC....but they have my money. They were rude, and did not try to resolve the issue in any way...it was a take it or leave it service.Desired Settlement: Full refund, including the false charge of the extra delivery fee, which they will take your money, but refuse to provide the actual service. Complete false sales to the consumer, me.

Business

Response:

We sincerely apologize to [redacted] for the negative experience she had with this transaction. According to our records, Order [redacted] was placed on our website; the customer did select inside delivery at time of order however this is only over the threshold hold, and is advertised as such. When the customer places an order and gets to the shipping section there are specific details as to what is covered for each additional service. Delivery to the [redacted] floor of a building is beyond the simple threshold standards of inside delivery.As the delivery was not able to be made, Global Industrial is making arrangements to have the order returned and the customer will be given full credit upon return. Global Industrial has a longstanding service commitment to our customers and their satisfaction is very important to us. We hope this resolves your concerns. Best regards,Global Industrial/SystemaxLegal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I placed my order with Global Industrial on 8/**/15, paid in full, including the extra delivery fee; they have both my money and the item I purchased in full. For them to deny the extra delivery service I paid for demonstrates their shady business practices of misleading consumers; I called their customer service reps and was told the extra delivery fee meant the item would be delivered to my floor. IF I did not pay for that extra delivery fee, they would have just left it in the loading dock. Now, according to Global Industrial's latest response, the extra delivery fee only meant 'inside delivery'??? So, their normal delivery would be to leave it on the sidewalk outside of my office building? VERY MISLEADING. THEY DO NOT HAVE THIER CUSMOTERS BEST INTEREST. ITS ALL ABOUT MAKING THAT EXTRA MONEY FROM THIER FRAUDULENT 'EXTRA DELIVERY CHARGE' AND NOT PROVIDING THAT EXTRA DELIVERY. All I want is to have my full refund of $642.53 ASAP. As I stated earlier, I ordered this item on August **, 2015. No one from Global Industrial has called or reached out to me, I HAD TO. AWFUL, AWFUL 'service'.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to our records, the product was returned and [redacted] was credited in full on Friday, September **, 2015. Please allow 3-5 business days for credit to be applied to the credit card used at the time of purchase. Please feel free to contact us again should you encounter any further questions or concerns.Thank You,Legal Department

Review: After trying for almost 2 months to get a refund or answers to what my refund status isI've giving up. I bought a $200.00 fan that was defective, had to send parts of it back at my cost to another manufacturer, and none seems to be effectively helping me get a refund. Poor refund process.

Business

Response:

We sincerely apologize to [redacted] for the negative experience he had with this transaction. According to our records, this order is being returned back to the supplier. Credit was issued for the full purchase amount of $199.95 which will be applied back to the customers credit card used at time of purchase. Please allow 3 to 5 business days for it to post. Global Industrial has a longstanding service commitment to our customers and their satisfaction is very important to us. We hope this resolves your your concerns.Best regards, Johanna M[redacted]Legal DepartmentGlobal Industrial/Systemax Inc.

Review: We purchased a ladder from Global Industrial. When it arrived we discovered it's missing some of the parts. We got the list of parts from them, but we could not tell what is what. The assembly instructions were also not clear. As a result, we cannot put it together. We had multiple requests sent to the company, including [redacted] to provide us with the description of all the parts so we can let them know what's missing, and give us clear instructions for assembly or accept the return. They are not responding to our calls and emails and have refused to issue a refund.Desired Settlement: We need the ladder, can someone work with us to help us determine what parts are missing and once they are delivered, to give us clear instructions for assembly. If this is not possible, we require a refund.

Business

Response:

Please see the response below from our customer service team. I will keep you appraised of any changes. Please do not hesitate to contact me should you have any further questions.

Donna

Good Afternoon [redacted],

A replacement order has been entered for the customer, I contacted him to advise him that we would be sending the replacement and also that the original ladder would be returned. He apologized for the confusion and stated that this was his side partially to blame. He explained to me that the two people from his school were no longer with the company and he had no other way to think of contacting us for assistance other than the Revdex.com. I spoke to the vendor and they will try to provide us with approval to return based on the situation but cannot promise full credit due to the amount of time that has elapsed.

Once I have an update on the status of the RMA and it is in process I will update you again. I advised the customer that I will be in contact with him frequently and we exchanged all contact information.

Thank you

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for the pick up of the old ladder and the arrival of the new one. Hopefully the new ladder will arrive with all the parts. Once that's done, the case will be resolved.

I ordered a wall fan weeks ago. Global did not send me any information regarding my purchase including my invoice nor my shipping eta and info. After weeks, I had to call to get the eta for shipping (which happened to be that day) and my invoice since this was a business purchase. We open the boxes the next day. Fan is broken with some wire disconnected. I email the lady who sent me the invoice and got no response for another week. Then I got a really nice lady to help process the return due to defective fan. She assures me I only need one label despite the fact that I have two boxes. We send one of our best workers to go ship the fan back only to be told that we need two labels. So once again, this Global employee and I email back and forth, and I couldn't quite convince her that I needed TWO labels. Finally, she understood and sent them to me and hopefully we can ship these back tomorrow and all ends well. In the mean time, I'm exhausted dealing with Global Industrial and will not make a purchase there again.

Review: HI- We assumed that each Quantity (1) would be for 24 rolls. Qtd. 6 would therefore would be 144 rolls. Instead we received 36 rolls. We would like Global Industries to send us the difference (108 rolls) for no charge. In addition, Global Industries Charged an additional shipping fee of $35.00. These two boxes were light and I feel did not warrant the extra cost. We ordered the Marcal Towels and paid the additional shipping costs believing that we were receiving a total of 144 rolls. This is extremely misleading and deceptive advertising on their website. If you prefer I can forward you all of the email correspondence with Global Industrial.

This was Global Industrials Website Description:

Product Description Item # Qty

Marcal Small Steps 100% Recycled Towels, 6 Rolls/Pack, 4 Packs/Case - [redacted] *

Shipping Method: [redacted] - GROUND

Ship Date: 04/**/2015

Tracking #: [redacted]

Global Industrial email response to us:

Good Afternoon,

Please see below the response from the manufacturer:

I show that only 6 packs were ordered. Each pack contains 6 rolls.

The information about cases is just describing how it would ship. For example if they ordered 4 packs, it would come in 1 box. Because this item is sold by pack(3 each per pack), this shipped out in 2 boxes ([redacted] & [redacted]).

Thank you,

Customer Service

Global Industrial Equipment

Direct Line: ###-###-####

Line: ###-###-#### EX [redacted]

Direct Fax: ###-###-#### [redacted]Desired Settlement: We would prefer that Global Industrial sends us 108 rolls of Marcal Paper Towels.

Business

Response:

We are very sorry for the misundertanding. In hopes to settle this complaint, we would like to offer the customer a refund for the full purchase in the amount of $157.87. Please let us know how to proceed and we will get the credit issued as soon as possible.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ask the business to credit our credit card used for the purchase. Once we receive the refund, we will consider the issue closed.

Sincerely,

Review: On April ** 2014 I called global industrial with questions about their mosquito fogging productthey sell called Hudson Fog...The lady I spoke with on the phone told me on the phone the active ingredient was .2% resmethrin...I then ordered the product. My invoice states I ordered [redacted] Fog refill. I did recieve product called mosquito beater made by Bonide. Listed are 3 active ingredients but none say resmetherin which I ordered and paid almost 13 bucks shipping for.I contacted their company and they first implied they had made a mistake.They latyer replied they called the manufacturer and that the bonide will work in my fogging machine and more or less im stuck with it...Even though that is not the item they advertised or the item I ordered.Desired Settlement: I just want the product I ordered the one they have pictured on their website that says Hudson Fog.

Business

Response:

[redacted],

Our customer service rep has spoken with the customer and has offered to credit them in full for this product. A credit has been processed in the amount of $29.26 and will be applied back to the credit card used for purchase. I believe this resolves the issue. Please do not hesitate to contact me should you require any additional information.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We boaght 3 locker room benches. Part # WB183672A, description saying - ASSMBLED, but it came not assembled and 2 weeks later tahn they promissed. also they advertise same bench on different Part # WB183672C, #WB183672P, WB183672K and dont know what differnce between of them. Lot of confusion and big dissapointment. My maintenance guys spend 4 hours to assemble. Hardware come bad and missing I need all new screws to mont bench top.Desired Settlement: $495.

Business

Response:

We found no record of the customer ever contacting us with any issues. We have reached out to the customer via email and confirmed to him that the product is advertised as unassembled. We have offered him a $25 discount against their order for their inconvenience. We have not heard back from him as yet. Please let me know if ou have any follow up questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I placed order for assembled benches, and I attached a copy. I need to get approval from my manager.

Later I turn papers to accounting. maybe for global benefit they put different number. After that I do not have any control. I need to replace all hardware to assemble benches and hardware cost to us more than they offering. Also my maintenance people spend 4 hours of labor. Global always try to cover up. This is our last order from them. Confusable advertisement and bad product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please note that we do not advertise this item (benches) as an assembled item. It is unfortunate that there was a misunderstanding by the customer when ordering. As a good faith measure, we would like to offer [redacted] a $50 credit for any inconvenience he incurred. If [redacted] agrees, he can contact [redacted] at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me send $50 credit and the matter has been resolved.

Sincerely,

Review: Global Industrial sends us junk mail. We have written to them, faxed them, made numerous telephone calls, and they will not stop sending us junk mail for the last five years. The [redacted] makes a committment to be good to the environment and Global Industrial is just adding waste to the landfills.Desired Settlement: We would like to see no more communication from this company for any telemarketing or advertising purposes.

Business

Response:

Thank you for forwarding the complaint. Please be assured that the proper people have been contacted in our organization and Toto at [redacted] has been suppressed from the mailings.

Please do not hesitate to contact me should you require any additional information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as they do what they say. If I continue to get mailings I will write again.

Sincerely,

Review: May ** 2013 I bought electrical heater Part #wc608019 -$247.06 made by [redacted] from Global industrial. Even I asked different unit made by comfort zone Part#t9zb82592 -$124.95. But sales person [redacted] sold me more expensive unit. Really bad advertisements, complications even manuals hard to get and not enough information. Totally confusion. Upon arrival, I inspected unit and find small dents and scratches. Inform global industrial. Install heater according local codes and was ready for winter. But unit was defected and not running as indicated. Constantly minute on minute off and in arctic December temperatures was freezing temperatures. Contact manufactory and Global industrial. They promised to send me new unit. And forget, need contact again. Bad service. Bad product. 2 month later finally have new unit. Install. Works fine just for few days and second unit went bad. No temperature control. First unit send back and Global industrial promised refund. Just still promises. No refund. Lot of different persons from Global Industrial blaming and pointing different ways including [redacted], [redacted], [redacted], [redacted] and others. I do have other unsolved problem with them water heater L5 they sold to me witch is bad since arrived. Some how Global industrial just promising and never stand by they’re word.Desired Settlement: $4995.95

Business

Response:

[redacted],

Thank you for forwarding [redacted]' complaint. I have spoken with our customer service team and they have reported the info below:

The order number for the purchase detailed below is [redacted] This order was actually placed on May [redacted], 2012 and shipped the same day. The customer contacted customer service on December [redacted],2013 to report that they were having a problem with the fan. We made arrangements to have this unit returned to the vendor and we send the customer a replacement.

Review: I ordered 6 heaters from Global, and they were the wrong ones, I had to pay alot of money to send them back, and they said that I would have my refund back within two weeks. That was almost a month ago, and their customer service representative [redacted], keeps giving myself and my wife the run around and wont refund our money. We are on a fixed income and could not afoord the shipping costs anyways, and they still wont give us an answer to our questions. We have attempeted to contact these people 20+ times to no result.Desired Settlement: I just want our money back so we can never deal with these people again. They have our bank account number and they can deposit the money back into our account. The boxes were never opened and I have an email from them stating they would give us the full refund and wave the 15% restock fee because it cost so much to ship them all the way accross country to where they wanted them.

Business

Response:

[redacted],

Our customer service department issued a credit on 12/**. Accounting was then notified to process the credit back to the customer's card on the same day. Our accounting department sent the credit through yesterday. We cannot say when the customer's bank will put the money back into their account.

Review: Bought 4 each of the 72"W model of "Wide Span Rack 72x36x84 Tan With 3 Shelves Laminated Deck 900 Lb Cap Per Level (Stock No: [redacted])". Received the racks. Put them together. Realized they didn't give me the center deck support. I called several times to ask them to ship the supports to me. After 1 week they told me "they were not included" then proceeded to show me the product webpage where a tiny sentence under the picture said, "Does Not Include Center Deck Support". I was stunned, because I know that just a few weeks earlier the website mentioned (and showed!) that it was included. I checked [redacted] cache on the product page from a few weeks before (when I reviewed the product) -- there it was! "This 72inch W model with 900 lb. capacity per shelf includes 1 center deck support per shelf." There is even a separate picture that even shows the middle deck support with caption, "Includes 1 Deck Support Per Level" (Adds 20% Greater Capacity and Strength)". I have a copy of the before / after website product pages to prove that they pulled a "bait and switch".

The nasty [redacted] that I ended up speaking with scolded me and told me that they were not included, even after I presented her with the evidence above. She stated that their policy had just changed and they decided to remove verbiage that mentioned it being included and added the tiny sentence that the center deck supports were not included. This was a complete "bait & switch".

I went ahead and ordered (and paid for) the center deck supports to ensure that these racks didn't collapse and to save myself the headache of trying to deal with this awful company. I was a first time buyer. Thought I would try them out, never again.Desired Settlement: I would like a refund for the additional $76.76 that I had to pay to receive these center deck supports.

Business

Response:

[redacted],

A credit for the cost of the supports will be issued to the customer today. Please note though, that the product number that the customer quoted in his complaint ([redacted]) is not the product that he ordered. The product that he stated he ordered (but did not) does come with the center supports. The product [redacted] that he actually ordered and received does not and is made to support up to 750lbs. The other product [redacted] which has a 900 lb. capacity does come with the supports. I believe the customer was confused but we have requested a refund for the amount he paid for the supports anyway.

Please do not hesitate to contact me should you have any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Revdex.com staff,

I am an individual and not a company who bought a shelving system for my home use online from a company called Global Industrial. Here is what went wrong:

1. They came with no instructions on how to mount the shelving system on the [redacted] that I bought separate to mount it on.

2. I used Chat feature on their site on Saturday to ask for assembly instructions and the rep said they will ask their technical people to email it to me. We never received them to date.

3. The wheels I ordered for the [redacted] was not the color I ordered.

4. 2 of the shelves arrived partly damaged.

5. The shelving system is too heavy for my use and has potential to ruin my wooden floors at home which I bought them for.

I sent an email to Global Industrial customer care, [redacted] on Monday 9/*/14 requesting return of the order but did not receive a response to date. I then called the number on the site and explained to the rep ([redacted]) that I need to return the entire order and she asked me to send a picture to her email ([redacted]) of the damage, ignoring anything else I told her. I sent her an email and attached the picture; with no response to date. I called back that afternoon to see what the status of my return was; the next rep said someone else is taking care of it and they are waiting to fill out the forms!

Meanwhile, unlike any other company in the USA that I have dealt with, they have disabled the return feature on their site and does not allow you to use it.

I called again on Wednesday 9/**/11 and asked to speak with a [redacted] but the rep denied my request. After refusing to give me a status and denying my request to speak with a [redacted] she said: ‘you just reported your return request yesterday and the paperwork needs to be filled out and we will send you something as soon as we have the paperwork ready’ the rep hung up on me! I could not believe that a legal company could exist in this country with no accountability. I feel stuck and trapped. All these big and extremely heavy items are sitting in my living room and are a hazard to anybody who needs to get around the house.

Below, please see the original email I sent on 9/**/14 to [redacted] which is what their site says to use regarding returns of orders:

I need to return the order [redacted]. I bought the 3 tier wide rack to be mounted on the grey [redacted] it was advertised with and the 4 caster wheels. Here is what went wrong:

1. No instructions were included with any of the packages.

2. Some of the shelves arrived damaged.

3. They sent wrong color size of caster wheels I ordered.

4. We used Chat to ask Customer Care of Global for instructions in weekend which is the only time we could assemble this product. They asked for my email to send instructions to but none was sent to date.

I like someone to pick them up from my house. We don't have the boxes anymore, so they need to come prepared.

Thanks, [redacted] ###-###-####

My Request is for Global Industrial to arrange for:

1) Return of this order (order #: [redacted]) effective immediately,

2) Pick up of merchandise from my home effective immediately (we discarded the original boxes they came in so they need to bring boxes to pick them up in),

3) Reimburse me immediately for the total order in the amount of $321.87 which includes the merchandise and the very expensive shipping cost which was %50 of the item’s price (about $100).

Thank you,

[redacted] m ###-###-####Desired Settlement: My Request is for Global Industrial to arrange for:

1) Return of this order (order #: [redacted]) effective immediately,

2) Pick up of merchandise from my home effective immediately (we discarded the original boxes they came in so they need to bring boxes to pick them up in),

3) Reimburse me for the total order in the amount of $321.87 which includes the merchandise and the very expensive shipping cost which was %50 of the item’s price (about $100).

Business

Response:

[redacted],

We received the customer's complaint and immediately looked into the issue. Although our return policy clearly states that the product must be returned in the original packaging (the customer no longer has it) and it also states that the customer is responsible for shipping charges in cases where the return is based on no fault of ours, we still sent the customer the prepaid return paperwork Friday morning. We will have a customer service rep reach out to the customer and let them know they will need to package the product up as best they can. We believe this should resolve the matter. Please do not hesitate to contact me should you have any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I returned all items of Order # [redacted] in 6 packages (per the 6 UPS return shipping tags you provided) and all 6 packages were received and signed by your company, Global Industrial, over a week ago on Monday 9/**/14. How long do you need to reimburse me for this order?

m [redacted]

Business

Response:

I spoke w/ customer service and was advised that the order was returned and the customer was given a refund for the full purchase in the amount of $321.87. This was refunded back to the customer’s credit card on October **, 2014.

Please feel free to reach out if you have any further questions or concerns.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Business never provided refund. I had to call my credit card and dispute the charge. My credit card legal team then refunded me the funds and questioned Global Industrial. Global Industrial first had wrongly stated that I was credited back the refund on September [redacted], 2014 which did not happen. October [redacted] is on or around the date I talked with my credit card company and the credit card company refunded my account. I thank the Revdex.com for making this complain public and I hope it helps other unaware customers avoid the same unfortunate situation.

Sincerely,

Review: I bought a product and cannot get a return authorization. Been trying for over a month.Desired Settlement: I would like to return this product for a refund.

Business

Response:

Dear [redacted],

We are very sorry for the negative experience you had with Global Industrial. I was informed by our customer service department that return paperwork was provided to you on January *, 2016. Since then you have shipped the product back and it is in transit back to the vendor. Once it is received by the vendor, the vendor will credit Golbal Industrial at which point we will credit you for the full amount. If you do not receive credit shortly, please reach back out to us and we will provide you with an update. Thank you so much for your patience!

Global IndustrialLegal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to see what happens with my return. The return has been received but no credit has been made to my account.

Sincerely,

Review: Air conditioner did not work. The company does not accept returns for this item and did not notify me of that. They referred me to the manufacturer Fridgidaire/Electrolux who is the topic of another Revdex.com complaint.Desired Settlement: To refund for broken goods or offer repair replacement in a timely fashion Theere should also be follow up to see if that happened.

Business

Response:

[redacted],

We immediately looked into this issue as soon as we received the complaint. According to our [redacted], the customer first called customer service on 6/** and we called our supplier and they sent a technician to the customer's location to review the unit. The technician determined that the unit is working properly and as purchased but the customer has an "L" shaped room and the unit is simply not big enough for the space they are trying to cool. We called our supplier to obtain a Return Merchandise Authorization (RMA), however because the customer had installed the unit, our request for a return was denied. We cannot resell a unit that has been installed and used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because.

There has been no visit to my home to inspect. The unit cools 2 degrees only regardless of kength of time running. If you check with Fridgidaire the information provided by Global was inaccurate incomplete. I explained that the roon was all open no walls and less than 300 square feet . All experts in AC business and fridgidaire say that is adequate and should cool to less than 79 degrees. Global did not explain accurately causing extensive delays requiring me to handle defective equipment warranty issue myself I am requesting refund.

They lied in their response stating a technician inspected the unit. No one came to see the unit run.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The unit is not working it has not cooled more than 4 degrees since purchase the room is less than the recommended square footage the retailer quoted. There is nothing unusual about the room. I have to replace the unit immediately and can not wait for replacement for healtg reasons. It is nearly 90 degrees in the house at times. I am requesting a refund for return of the unit

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our customer service agent spoke with the customer last Tuesday. Customer has sent the labels back tot he vendor as requested and we are just waiting for the vendor to receive them and issue us the credit. Once we receive the credit from the vendor a credit will be issued to the customer. [redacted] agreed to this process and was not upset about waiting for the credit. She knows once the labels are received she will be getting full credit for her purchase. We are following up with the vendor daily to determine when the labels are received and will continue to do so.

Review: On Jan *, 2014 I called to confirm quantities and minimum shipping requirements prior to placing an order online as the website was unclear. A sales associate clarified that the website item description said that there was a quantity of 2 pans per order and that there was a minimum order requirement of 2(which would be 4 pans total). I confirmed the price and quantity if I ordered 4 of the item described and it was roughly $220.00 for 8 pans. I received and email confirmation of my order that verified 4 orders were placed and they should ship in 3 -5 days. I called and spoke to Britney the week of Jan [redacted] to see the status of my order and she said she would have to call me back before the end of the day. I didn’t receive a call so I called back a day or two later and talked with her again and she explained that the manufacturer wasn’t answering her calls. She put me on hold and talked to them and told me that the pans were shipping that day. I received the pans on Jan [redacted] and there were only 4 total. I called and talked to [redacted] on Jan [redacted] and she told me that the website was clear that I was only to receive 4 after I tried to explain to her the calls I made prior to the order. I asked to speak with her [redacted] and after 8 minutes of holding I spoke to [redacted] who said that if I could not tell her who I spoke to originally, then there was nothing she could do. The packing slip I received clearly shows that I should have received 8 pans but she made no attempts to offer any resolution or compensation for the error, but instead insisted that I didn’t understand the website. Only after I threatened to file a complaint with the Revdex.com did she offer a $50 discount, which I could care less about because I needed the pans for this coming weekend more than anything.Desired Settlement: I would like to recieve what I ordered which would be 4 additional pans

Business

Response:

[redacted]

We have looked into this customer's complaint and it appears to simply be a case of misunderstanding. We have contacted the vendor who unfortunately does not have any stock of the product and since time was important to this customer, we have agreed to give him a full credit for the 4 pans that they did receive thus allowing them to keep the pans for free. We have tried a number of times to contact the customer to let them know prior to us crediting their account but have been unable to reach them. We will keep trying. I just wanted to get back to you and let you know where we are with this matter.

Please let me know if you have any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

very unprofessional.Placed order on 08/**/2014.today 02/**/2015 and still did`t get it.not recommended to anyone.thinking to dispute charges,