Global Industrial

Review: I have purchased 3 times from this company and 3 times they have sent the wrong information and problems with the order. This last time they sent the desk but the instructions are for a partition. I paid these men $1000 to stand here and do nothing because no one would help me get the instructions when I called.Desired Settlement: I want everything I have bought from Global picked up so I can buy from another company and the $4455.68 refunded plus $1800 for furniture and things I had to rent while they would not help. I want these items picked up within 3 days and refunded within 3 days or pay an additional $5000 for rental!!!! Everyone I speak to will not get a supervisor and Jenna hung up on me.

Business

Response:

We are very sorry to hear that [redacted] was dissatisfied with her purchase. A few weeks back, we sent her parts and followed up to ensure she received them. When our customer service department reached out her, she claimed that she was missing additional parts that she had not disclosed previously and in the middle of the conversation she hung up on us. This is her third complaint with Global Industrial since September. We have attempted to assist the customer each time and each time the customer’s desired settlement has been unreasonable and it does not fall within our company policy. Since the last complaint, there were several replacements processed and shipped to this customer. We believe the customer to be satisfied at this time as we have not heard back since last communication. If there’s any way we can further assist her, we would be happy to do so. Thank you,Legal Department

Review: they have a price listed on there web site that's wrong and misleading. they show a box of 100 items per box for one price I ordered 2 boxes. when the items arrived I only received 2 items not 2 boxes. I payed for what I thought was 200 pieces even called to confirm before placing the order to only receive 2 items missing 198. thanksDesired Settlement: my desired outcome would be if they honored they web site pricing and sent me the balance of my order. instead they have offered me a refund which I accepted.No further contact by the business

Business

Response:

We are very sorry for the confusion caused by our website. The website has not been corrected and now shows these as priced per each. We credited the customer the full purchase in the amount of $1.52 on October 2015. We followed up with the customer on October **, 2015 and there appears to be no further issues.

Please do not hesitate to reach out to us again should there be any further questions or concerns.

Thank you,Global IndustrialLegal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Service is poor, communication is minimal. Item ordered was out of stock but I received no notice of this, I only found out after waiting for weeks and finally contacting them. They could not tell me when the item would become available again. Will not buy from them again.

Review: We had purchased a cabinet and when it arrived there was a hole in the box, however we did not remove the cabinet until about 4 days later when our maintenance department was going to hang it and noticed that the hold went through the bulletin board out the back. I called customer service and had a very rude woman that was very condescending and rude. She asked for pictures which I had already taken and she gave me an email address of [redacted] to send them to. I since then emailed her again since I've heard nothing back and I still haven't received a reply.Desired Settlement: We want an exchange of this cabinet and if that can't be done we'll purchase from another company. I'm starting to wonder if this place is a scam since no one wants to get back with me on this issue and because the woman was so rude.

Business

Response:

On April **, 2015, our customer service rep reached out to the customer and assured her that we are a reputable company. We are actively working to resolve her inquiry and will continue until it is fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

We ordered some benches from this company the item description stated "ADA Locker Bench With Wall Mount Bracket". We ordered the benches but didn't receive the brackets. When we contacted the company the informed us the brackets need to be ordered seperatley.

I was tasked with outfitting a small shop/lab area where I work that will support a team of several engineers and designers. I chose Global Industrial because in the past (2010) I found their products high quality, and the delivery was on time and accurate. We placed an order with them mid February and received part of our order within 10 business days. However half of the first shipment was never delivered. Because the shipment came in many more pieces, and part numbers than was expected the Receiving personnel believed they had received everything on the list. They signed for 2 pieces, a large pallet, and a box. The box evidently had fallen off of one of the 2 pallets that been shipped, and the second pallet is now lost. Over half of the shipment did not arrive. They have denied the claims that we never received our parts and I have a half furnished lab. Everything shipped since that date to complete the order has arrived as expected. Everybody has bad days, some are just more memorable than others.

Review: We placed a large order of office furniture. I chair arrived without all the parts & damaged and a partition arrived damaged.Desired Settlement: We would like them to send us a new chair (to replace the one that came broken and with missing parts). We would like to keep the chair parts that we have as spares and in exchange we will drop our complaint about the damaged partition.

If they are not willing to do this they can send us a new chair and new partition and when we get them we will use the packaging from the new ones to package the damaged products (as we do not have the packaging). They could then have a Currier pick the defective products up and ship them back.

Considering that we live on an island 100km off the north/west coast of Canada I think it would be cheaper and more convenient for both parties to take our offer.

Business

Response:

[redacted],

When the customer initially contacted us regarding the missing part, nothing was mentioned of the damaged panel. We decided to have the defective/broken chair returned. A replacement has already been entered to ship the customer a new chair - Replacement Order # [redacted], which should have shipped from our NJ warehouse yesterday. Customer Service has decided that the incomplete chair should be returned to our warehouse. We will pay all shipping costs associated with the return. We will also be shipping them a new partition at our expense. We do not need the damaged partition returned to us. Our customer service lead has sent a couple of emails to [redacted] informing him of our decision and to confirm that he accepts it. We will hopefully hear from him shortly and this matter will be resolved.

Review: Back in January of 2015 I had my daughter [redacted] to go on their web site & purchase me a walker. The brakes would not hold. I returned the 1st walker they sent me a replacement the 2nd one was worse than the 1st one. I sent it back & requested a full refund. Instead of a refund they sent me another walker which I refused. I have called Global several times about the refund & they told me that it would take up to 30days for my refund to be returned to the same method of payment that I used to make the purchase. It's been way over the 30 day's & I have not received anything.

1st walker returned on or around 04-**-2015 & I have tracking number

2nd walker returned on or around 05-**-2015 & I have tracking number

3rd walker received a few days later & I refused ship.Desired Settlement: Want the full amount of refund put back onto my bank card.

Please help me I am elderly & I have limited income thank you. _______________________________________________________________________

Called Global the gentlemen told me the credit of $110.35 was issued on May [redacted] 2015 but the bank never received the credit.

Business

Response:

In reviewing this, we noticed that the customer was due an additional credit. We issued the credit the morning and will have it applied back to the customer’s credit card. They will need to allow 3 to 5 days for it to post. Credit was issued for the full purchase amount $109.33, credit memo [redacted]. We apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 132 days and counting from product order and four (4) customer service agents later, we still do not have remedy to this matter. Complete timeline of issues detailed below for your reference.

On May **, 2014, I ordered a stainless steel cabinet from Global Industrial (Order #[redacted]), which was scheduled to arrive 31-34 days from the order date or June [redacted]. On June **, 2014, the product arrived damaged, where we immediately notified Global Industrial and the provided notice to the shipping company on the shipping bill before they departed, which they confirmed; several pictures of the damage were cataloged and emailed to [redacted] at Global Industrial on June **. On June **, I was offered a credit of $241.72 (10% of purchase price) by [redacted], which I advised was not acceptable. On June **, [redacted] again asked for photos of the damage, whereby we again provided additional photos that had previously been provided to [redacted]. On July, [redacted] entered a replacement order, to replace the entire unit and replacement order #[redacted] was provided by [redacted]. On August **, 2014, the shipment arrived and it was the complete wrong product (not enclosed stainless steel cabinet), so we immediately contacted Global Industrial and refused to take possession of the shipment. Over September *, 2014, I was advised that [redacted] was investigating the resolution. On September [redacted] after no contact from [redacted], we contacted Global Industrial general customer service and spoke with [redacted] and was advised by [redacted] that [redacted] had been assigned the issue for resolution. On August [redacted] after no contact from [redacted], we contacted Global Industrial general customer service and finally reached [redacted]., where [redacted] advised replacement order #[redacted] had been issued. On September **, I was contacted by [redacted] and advised she was trying to reach the manufacturer to get a status of the replacement order. [redacted] contact information is Phone: ###-###-#### ([redacted]). On September **, I again followed up with [redacted] to understand current status; no response.Desired Settlement: Total purchase price of $1850, where I am requesting product replacement as has been set in motion and an additional credit issued in the amount of $750.00 issued due to the 60+ hours of time spent attempting to resolve the issue, plus time away from work attempting to take the second delivery of the product.

Business

Response:

We have resolved this complaint satisfactorily with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Gloves has yet to address the credit requested in the original complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

This is the information I received from our customer service department:

The workbench that the customer originally ordered was damaged during delivery. We filed a claim with the carrier and sent the customer a replacement workbench. The customer is not responsible for the replacement invoice as it was credited in full when we filed a claim with the carrier. When our vendor shipped the replacement they shipped the wrong workbench. It was returned to the vendor and the vendor then shipped the correct workbench to the customer. It was delivered to the customer on September **, 2014. We spoke with the customer on October **, 2014 and he confirmed that he received the replacement and everything was fine. We apologize for any inconvenience to the customer.

The customer is only responsible for the original invoice which was paid with an [redacted] card in the amount of $1809.72 ($1568.00 merchandise and $241.72 freight). The customer is due no additional credit.

Sincerely,

Ordered one set of bleachers: Shipment 1, freight damage and refused shipment. Shipment 2, freight damage again and refused shipment. Shipment 3 and we ordered one more set of bleachers, therefore two sets delivered. Shipment 3 looked OK from outside, but inside was damaged (severe gouges and bent metal). Called Global, sent pictures and still awaiting responses. Now they want resend of pictures.

I requested shop desks with feet and verified the parts that come with the desk. We ordered 12 units and they came in. We assembled the desks to find the feet were not in the box. After now over 30 days going back and forth the company sends me a email stating that it was an error on there side the desk I ordered was not yet available. and we were unable to provide feet for the desks I have. Really this is not customer support this is you were lied to and we wont fix it. I will not do service with this company again and have reached out to all my friends in the industry to do the same. I do not see how a company as large as this can lied and admit to lying and still not correct the issue. Do not do business with this company.

Review: I ordered 20 chairs and 2 came in damaged. I called first within 2 days and sent the photos they requested that clearly shows the damage. After dealing with someone named Bridgett P[redacted] and all of her drama and sending me back and forth emails and then just flat out lying and saying that I sent her an email that I had replaced the chairs she cancelled an order that someone "told " me she was a supervisor. I want the chairs dealt with as I do not have time to keep email this drama queen and I may truthfully say "liar" emails. I will include all of the correspondence she and I had and never did I say anything like that. I want a replacement of the 2 chairs and $25 dollars per day reimbursement on the chairs I am having to rent right now because of Bridgett P[redacted] not correcting this in a timely fashion.Desired Settlement: Two chairs replaced and $25 per day per chair rental fee reimbursement until the new chairs arrive. I can happily send the invoice thus far- September ** $750 and going up $50 per day.

Business

Response:

Dear [redacted],We are very sorry to hear that you had a negative experience with our Company. We are looking into this complaint and hope to have a resolution shortly. Thank you so much for your patience.Global IndustrialLegal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedI am running a business and do not have time for anyone to look into anything- the chairs came in defective-I paid for the chairs in full in good faith that they were not defective- I took photos and sent them immediately as requested and the chairs were not replaced or refunded and the girl named Bridgett P[redacted] keeps calling me and emailing me that I told her I had bought them elsewhere- that is not true- I have EVERY email from Bridgett P[redacted] and that is a blatant LIE!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Please disregard any invoice you have previously received. On October **, 2015 our customer service department issued a full credit towards the invoice. The account is currently at zero balance. If at any you encounter any further issues, please do not hesitate to reach out to us.

Thank you,Global IndustrialLegal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received 2 invoices adn until they are both resolved then I will be content.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Essentially my complaint is that Global had the wrong part number on their website so when we ordered the item we got the wrong part and they did not respond to us for several days so we had no choice but to install the one we were sent. Now they expect us to send the wrong part back and still want us to pay ½ the price for the wrong part and full price for the correct part.

July [redacted] 2015: Ordered Hayward 18” Pro Series Above Ground Sand Filter System Item# B516507 for $414.95 + 39.01 Shipping. Order#[redacted]

July [redacted] : Received shipment but it was the incorrect part.

July [redacted]: Called Global. Let them know that the part was wrong and they asked us to send pictures. We forwarded them pictures through email at 10:48am

July [redacted]: 10:42am - We received an email from a CS rep that said she had forwarded our email to their manufacturer and would get back to us when she received a response on the resolution.

July [redacted]: 8:27am - Received an email from the rep that let us know they have the incorrect item listed for the description. She offered a discount if we kept the part we received. She said she could return the other item if it had not been used.

July [redacted]: 11:21am – We received an email from Sales at Global Industrial that had a shipment confirmation attached BUT it was the same shipping document we received on the original order.

July [redacted]: 11:21am – We emailed them and asked if they were sending the correct pump

July [redacted]: 11:45 – Emailed the rep asking why there was a delay in response to our original email and asked if it was intentional. Why else would they have waited 5 days to respond to us. In response to her request for us to accept a credit for the pump we did not order, we told her no because having the two speed pump was going to help with our electric bill and a discount for the one speed would not help with that. We let her know that we expected to receive the correct item.

July [redacted]: 1:23pm – I emailed the rep and let her know that I called her and left her a VM so that we could talk because talking would be easier then emailing. I asked what was being done to get this challenge resolved and asked if there was anything she needed from us in order to move the process along.

** An email was sent to the rep asking if we were going to be charged again for the new part.

July [redacted]: 10:07am – The rep responded to our email and said that the correct pump was placed under open credit and once they received the incorrect pump they would credit the invoice. She said the manufacturer would not accept the part if it was used.

July [redacted]: 10:16am – Our response to the rep was that we had no choice but to install the part. Our pool was sitting with stagnant water and we had to get the water moving. We let her know that if she would let us know how to return the wrong one then we would send it back.

July [redacted]: 10:34am – We followed up with an email reminding them that we attempted to get a resolution before being forced to use it AND that it was NOT our error! They had the wrong item for the description on their website. That is in no way our fault. [redacted] Side note: As of 8/* The part is still listed on their website with the same part number and same description.

July [redacted]: We received the new pump and we emailed the rep to let her know that we received it and asked what we needed to do in order to return the other part. Which was cleaned up and put back in its original packaging.

We were forwarded the email where the rep asked the Team Lead what she should do on the [redacted] (10:46) and the team lead responded to the rep on 7/** at 11:06am and told her to let us know that the manufacturer would not accept the part since it was used and that after we returned the used one they would offer “as good faith” that they would split the invoice with us. [redacted] So they wanted us to pay full price for the correct part and ½ for the wrong part that they sent in error!

August [redacted]: 11:05am –The rep forwarded that email from the team lead along with her own interpretation which included an “I do apologize about the inconvenience” ** REALLY!?

August [redacted]: 4:13pm – I asked the rep to send me to her Director of Operations or her President.

August [redacted]: 5:15pm – I called Global and a man answered the phone. I let him know who I was and asked if I could speak to someone other than the rep or the team lead. He asked me to hold and after a couple of seconds the call was disconnected. I called back and I held for several minutes but no one answered the phone.

August [redacted]: When I arrived home there was an invoice in our mail box for the FULL amount of the incorrect pump. So they want us to pay for the wrong pump with the correct pumps price. ?

Essentially my complaint is that Global had the wrong part number on their website so when we ordered the item we got the wrong part and they did not respond to us for several days so we had no choice but to install the one we were sent. Now they expect us to send the wrong part back and still want us to pay ½ the price for the wrong part and full price for the correct part.

This has been a month long nightmare and an extremely frustrating process with us being penalized for their error. I am baffled that companies do business like this. IF I would have ordered the wrong part that would be different but I ordered the correct item. AND since when does a company only operate based off of what their manufacturer will do? I should have just gone through the manufacturer.Desired Settlement: Not be charged for a part we had no choice but to use because of their error.

Business

Response:

We want to sincerely apologize to [redacted] for the negative experience he had with our company. The replacement invoice was credited in full on Friday, August *, 2015. Based on this, we feel that this is fair resolution to this complaint and we consider this matter resolved. Please let us know if there are any further questions or concerns.Thank you,Johanna M[redacted]Legal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for getting this resolved.

Sincerely,

Worst customer service I have ever had. CHARR was not willing to help. not that she couldnt just that she wouldn't. I had a few questions about a product they sell. She told me she wouldnt help me unless I could provide a invoice number from years ago. I wont do business with Global Industrial and I suggest you dont either.

Review: On 6/**/2014, I ordered 45 cooler pads for a total of $561.38. The website stated that package quantity was 3 and sold in packages of 3. I did an online chat with their rep to confirm if there were 3 per order or 9 per order. The rep confirmed that there were 9 per order. I ordered 5 cases expecting to receive a total of 45 cooler pads. I received 15 cooler pads in which 3 of those cooler pads were damaged. I called customer service and eventually spoke to their customer service lead [redacted] who apologized for their rep providing the wrong information and that they would not stand behind what I was quoted. I have a print of the item in question, the chat log and the order confirmation all confirming 5 cases ordered.

---Chat Log---

System is getting started. [Saturday, June **, 2014 12:03:55 AM]

Topic: [redacted] so is there 9 total or 3 total?

A representative will be connected, please be patient.

Agent [redacted] enters the chatroom.

Agent [redacted] 12:04:15 AM

Hello [redacted], my name is Agent [redacted].

[redacted] 12:04:22 AM

hi

Agent [redacted] 12:04:47 AM

I'd be glad to help you on your inquiry on item [redacted].

[redacted] 12:06:15 AM

so is it 3 or 9 count for $74.85?

Agent [redacted] 12:06:32 AM

[redacted], it shows that if you order item [redacted], you'll have 9.

[redacted] 12:06:38 AM

ok

Agent [redacted] 12:06:59 AM

[redacted], you'll have a total of 9 for $74.85.Desired Settlement: I currently have 12 usable cooler pads. 3 cooler pads damaged were refunded and I am confirming amount of refund. I would like the remaining 30 pads to be shipped at no cost since I purchased this quantity to begin with.

Business

Response:

[redacted],

We apologize for the confusion with [redacted]'s order and for the incorrect information given by our customer service rep. Please be assured this is being looked into internally. Please note that as soon as we were informed of the damage to the 3 pads a credit was issued and processed back to the customer's credit card. When the customer mentioned the error with the chatter we offered to return what was purchased for a full refund provided they are in the original packaging and unused and we still stand by that offer. We cannot send an additional 30 pads to the customer for free as that would be enriching them unfairly and be a high cost to us. Please let me know if you have any further questions or require additional information.

Review: On 6/**/15, we ordered an air conditioner from Global Industrial. After there had been no shipping update by 6/**/15, we called to cancel the order. Originally we were told the order had been canceled. A few minutes later, a representative called and stated the item had shipped. We requested tracking information. It appears that a shipping label was created that day, but the item itself did not actually ship until 7/*/15.

The air conditioner was received on 7/**/15. The box was trashed and when we opened it, we noticed a large dent protruding from the side of the air conditioner. I immediately called Global Industrial to tell them the item was damaged and that we would like a refund. I spoke with LaShona B[redacted] and she said 1) the company does not allow returns of damaged merchandise and that they'd have to do a damage claim, and 2) that I needed to send photos of the damage, which I did that day.

I have requested updates from LaShona and have not received anything back in the past 2 weeks. I tried calling and asked to speak to a supervisor. I left a message for Claudia C[redacted] the supervisor and have not heard anything.

I believe that this company deceived us by forcing us to keep an order that we intended to cancel by stating it had shipped when it had not, and is now deliberately withholding the $475.15 we paid for a defective item.Desired Settlement: We would simply like to return this defective item and receive a refund in the amount of $475.15.

Business

Response:

We have issued a refund for the full purchase in the amount of $475.51. This credit will go back to the credit card the customer used at time of purchase. The customer will need to allow 3 to 5 days for the credit to post. We sincerely apologize for any inconvenience this may have cause.Thank you,Johanna M[redacted]Legal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered a gun safe from GI since they were about 30% cheaper than the next closest retailer. It showed in stock, and I received a order confirmation with a rather long (10-day) lead time - but, considering the savings, I was willing to wait. As the delivery date approached, I logged into GI to check the order status. BACKORDERED. New lead time is SIX WEEKS beyond the original confirmed delivery date.

I understand that inventory can be off. But, GI did not send a single email or other communication to me to let me know that the order was now pushed out almost two months.

Angrily, I fired off an email to their sales department, asking if this was how GI normally conducts business - baiting customers with a promised delivery date, only to quietly change it to months later. It has been almost TWO WEEKS since I sent that email. I've received daily 'promotional' (read: spam) emails from them, but not a single response to my inquiry.

I have a 3yo boy who is very curious, and amazingly clever. I now have to keep my guns and ammo separate, and hidden in safes that are impractical, and inaccessible in the event of a break-in where I would need immediate access.

After logging in again to verify that the delay wasn't increasing, I learned that the order had been CANCELLED. Again, no communication at all. I called their 800 number, and the agent told me that "the vendor cancelled the order". That's fine, but why do you not immediately notify YOUR customer?! They wanted to know if I wanted to re-order. HECK NO.

Review: THIS IS THE 2ND TIME I HAVE HAD TO FILE. I KEEP GETTING BILLS ON 4 CHAIRS THAT WERE NEVER SENT AND I WILL INCLUDE A COPY OF THE EMAIL WITH GLOBAL ADMITTING THEY CANCELLED THE ORDER!!!!Desired Settlement: BILLING ADJUSTMENT + $1000.00 FOR TIME WASTED ON THEIR STUPIDITY!!!!

Business

Response:

Dear [redacted], Please disregard any invoice you have previously received. On October **, 2015 our customer service department issued a full credit towards the invoice. The account is currently at zero balance. If at any you encounter any further issues, please do not hesitate to reach out to us.Thank you,Global IndustrialLegal Department

"Placed order on Dec. * and still have not received shipment. Put PO Box (because we have no mail receptacle) and house address as shipping method was not specified. Only PO Box was put on [redacted] shipping label, fault of Global Industries as this should have been noticed upon printing of label, package was shipped to PO who in turn returned the item. Would very much like shipping refunded as it was an error on your companies part not ours, We ordered these for our workers for Christmas gifts. Very disappointed in the service, [redacted] This is my review on their website from December **, 2014.

Received feedback that our shipping would be refunded and that replacement order was mailed out on December **, 2014 then "no the order was actually shipped on January *, 2015 and was delivered on January **, 2015" (again to wrong location.) It is now January **, 2015 and still no gloves and no refund. Every time I call I get a different answer from everyone. They will not connect me with a manager. Very disappointed with service and non-resolution of the problem.

Review: I placed order #[redacted] on Mar ** and after receiving it, I noticed the package stated it had to be installed using the [redacted] pre-installation tools. After checking the [redacted] site, I called Globals 800 number and talked to their employee Brad on Mar [redacted] at 10:55 am EST for a RMA number as I had not opened the package nor could use it. After not receiving the RMA number, I again contacted Global and was sent the RMA number [redacted] and a shipping address (not Global, [redacted] at [redacted]) on Tue, Mar **, 2015 at 5:54 pm.I Shipped this item back to [redacted] as requested on approximately April [redacted], 2015. The RMA number ([redacted]) was clearly displayed on the outside of the package and there was a copy of the email correspondence with the RMA number inside the package also. This was shipped via US Postal Service First Class mail which the Postal Service classifies as a fairly safe method of mailing for letter sized items.Since then, I have contacted them numerous times inquiring about my refund. They insist that I give them a 'return tracking' number which I did not receive for a First Class item. When I tell them I do not have a 'return tracking' number as I used First Class mail and not [redacted] or [redacted], they stop any further emails to me until my next inquiry at which point I get the same form email requesting the 'return tracking' number again.Their terms on their web site state no returns accepted without a RMA but nowhere does it state a 'return tracking' number from a 3rd party is required for a refund.As I have worked for many years in the past for bulk mailing companies, I understand the US Postal Service regulations which require First Class mail to be returned to the mailing party if it is undeliverable or damaged and undeliverable to the addressee. If it is damaged in shipment, it will still be sent to the addressee if at all possible. Do to this, I am a firm believer it was delivered correctly.Desired Settlement: I would like an immediate refund of my $94.99 purchase price!

Business

Response:

We are very sorry for any inconvenience this may have cause. We will process this refund immediately. The customer should be able to confirm it with [redacted] within 1 to 3 business days.Thank you,Johanna M[redacted]Legal Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

It should have NEVER went on this long nor should I have had to resort to the Revdex.com for it's resolution. I have used this company since the mid 1990s without a problem before.

Sincerely,