Global Mortgage

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] We answered that we had someone to move the stuff back, not to put the wall back

I am sorry to hear that you were served a summonsOur license plate frame is not illegal according to the statute on file with the state of New JerseyThe word Garden State is not blocked or hidden by the frameYou were not pulled over for an illegal license plate frame, that occurred for another reasonWe will not pay for any legal fees or fines you may have incurred

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I just got back from vacation and found your e-mail I will respond to it within hours[redacted] Pickens' Window Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe issue of the windshield WAS resolved - a new windshield was installed on 1/3/It was not a VW windshield, and it is shameful how the customer service only improved after I contacted the Revdex.comThese employees need training on respectful and courteous treatment of customers and what the meaning of "integrity" is Regards, [redacted]

I will review this situation with Mike and [redacted] and get back to you by FridayFrank M***General ManagerTrend Motors, Ltd

If *** *** could bring me the example of the vehicle that was out of warranty and repaired, and/or the other people that are having the same problem I could use this in her case with Volkswagen. I feel those facts will greatly assist in our attempt to have this paid under the warranty

Per the Work Order on June 8, 2017, (attached), it actually has the word "restoration" crossed out and the word "removal" written inThis states we will REMOVE the feet of finished wall to access the floor/wall joint for the install, but will not replace/restore the wall.*** *** signed this Work OrderIn the same sentence about not replacing the floor we are removing for access, it was stated about the wall NOT being restored. In the minute conversation I had with the *** when they called after the install of their waterproofing, telling us we ‘had’ to replace the wall at no cost to them, *** *** confirmed she did hear me tell her about not replacing the floor, but continually said she did not hear me say we are not responsible for replacing the wall When I asked if they had someone to help them move items away from the wall (boxes, etc) for access, and ALSO to replace the wall, *** *** stated she “had a person for that”, further confirming they DID hear me state the wall would not be restoredOn said minute call, when confronted with her own statement about her “person for that”, *** *** then switched her tacticShe changed to saying now we didn't have to pay for the whole wall to be replaced, but that Dry Guys would only need to pay for half of the wall repair cost, and that this gesture would “satisfy” herThis further confirmed my suspicion they fully understood the Work Order, but were looking to get the wall replaced for free.I have the entire minute phone call recorded and available in mpformat, as my cell phone auto-records callsPlease let me know if you would like a copy of the call sent to you.Please note: I run sales calls continually and don’t want to miss any information that needs to be added to customer recordsI review phone conversations with customers and potential customers nightly, and update accordinglythis is why there is a recording appRegards, Kim G***

Per the Work Order on June 8, 2017, (attached), it actually has the word "restoration" crossed out and the word "removal" written inThis states we will remove the finished wall to access the floor/wall joint for the install, but will not replace the wall.MrsWeisner signed this Work Order.When i
asked if they had someone to help them move items away from the wall (boxes, etc) for access, and someone to replace the wall, *** *** stated she had a person for that.PLEASE NOTE:On the day of the estimate, she asked about our Clipper promotionThis means if someone calls to schedule with us from Clipper Magazine, we send out a Restaurants.com voucher, complete with written instructions, including a website for limitations and restrictions on the card (attached)Please note this card is stated as a voucher, not a gift card or gift certificate.When the *** went to use the voucher, they did not follow the instructions and tried to use the card wrong at the venue they chose for dinner.They called the next morning, infuriated, due to their lack of following directions and checking the card restrictionsi apologized for the confusion SHE had and credited an additional $off her project, half the amount the voucher was worth, simply to alleviate any customer service issues, even though she did not review any terms or conditions before using it.Its seems with both our Work Order as well as with the voucher, the *** have had multiple misconceptions, yet do not accept any blame for misunderstandings they have createdBoth the Work Order and the letter attached with the Restaurants.com card had detail on what was to be doneWe feel as though this is an unjustified claimI am well aware of stating we were not going to replace the wall, and marked clearly "remove", and crossed out "restoration"This was signed by the homeowner

I have spoken with *** *** and have agreed to replace the windshield at our expenseThis issue with the windshield was not noticed on the test drive or upon delivery due to weather conditionsThe condition only shows itself in extreme direct sunlight and was most likely the reason it
was not known of before *** *** took delivery of the vehicleShe is scheduled with our service manager John L*** for February 9th to have the windshield replaced January 9th. Thank you, Frank M***General MangerTrend Motors, Ltd

We were never informed that they were not going to repair the wall after they tore it down

Complaint: ***
I am rejecting this response because:
Regards,
*** ***We answered that we had someone to move the stuff back, not to put the wall back

We've listened to the patient's complaint and have reached out to her to find a solutionWe are willing to issue a full refund since the patient is not satisfied with the product

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.The manager reached out to me, and has insured that I would be made whole
Regards,
*** ***

I have a record of [redacted] visit.  See attached.  The first attachment is her signed work order.  I have no record of a rust complaint.  This was her first visit to our dealership.  The second attachment is the technicians diagnostic sheet listing work that is needed on...

her car. (This mentions nothing about rust).  I reviewed this with Ms. [redacted] when she was here 09/13/2016.  If I had some type of documentation I could appeal this with Volkswagen.  She has contacted Volkswagen also and they are currently reviewing it.  I have also provided them with her documents.  Volkswagen pays the dealership for a rust warranty.  It is in both of our best interests to attempt to get this covered through the Volkswagen Corrosion Warranty.At this time there is nothing further that Trend Motors can for [redacted] regarding the Volkswagen Corrosion Warranty.

I will review this situation with Mike and [redacted] and get back to you by Friday. Frank M[redacted]General ManagerTrend Motors, Ltd.

My name is [redacted] and I am the General Manager at Trend Motors. I have not been contacted by you and I am not aware of this situation until reading your complaint. I will look into this problem this morning and respond back to you. Please don't hesitate to call me and if I am unavailable please...

leave a message with a number to contact you. I am confident that we can work together to resolve this. Thank you [redacted]General ManagerTrend Motors

Our Pre-owned Manager will be contacting you regarding the issue with the radio in your daughters car. We look forward to working towards a mutual resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The issue of the windshield WAS resolved - a new windshield was installed on 1/3/2017. It was not a VW windshield, and it is shameful how the customer service only improved after I contacted the Revdex.com. These employees need training on respectful and courteous treatment of customers and what the meaning of "integrity" is.
Regards,
[redacted]

I am sorry to hear that you were served a summons. Our license plate frame is not illegal according to the statute on file with the state of New Jersey. The word Garden State is not blocked or hidden by the frame. You were not pulled over for an illegal license plate frame, that occurred...

for another reason. We will not pay for any legal fees or fines you may have incurred.