Global Mortgage

Complaint: [redacted]
I am rejecting this response because: I was told verbally and so were 3-4 other people that their cars were not covered under warranty when in fact the cars were they all told us 10 years and they will not admit or fix their mistake trusting the dealer ship we used we believed them and now they refuse to fix their mistake and because they messed up their paper work and not including that I asked abot rust corrosion warranty in the note on my car I have to eat their mistake.. I also have proof they covered someone's car who was out of warranty but they can't admit they denied me and 3 other people of the warranty when the cars were covered I just want them to take responsibility for their staffs mistake and fix the car I shouldn't have to come out of pocket because they can't do their jobs right 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]That does not solve my problem, I got an email that the refund was a partial refund that would not cover the replacement cost of the glasses. I am happy to return them but I still want glasses. This is not a fair solution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]