Global Movers

Complaint: [redacted] I am rejecting this response because: I was told I had coverage on my items as I would never ship all of my belongings without any type of insuranceSo if that was not included that was not at any fault of mineI have very extensive damage to big pieces of furniture and your response is completely unacceptable as far as the delivery it was delivered on day which is fine but the fact of being lied to by YOUR customer support and treated horribly is completely unacceptableI was hhung up on at least twice and the only answer I could get out of them was I don't know which again is completely unacceptableNow as far as the damage to my items the damage was caused by your company and its incompetence I expect you all to cover the damage to my items not my insurance Sincerely, Tabitha Popino

Greetings,First we would like to thank you for giving us another opportunity to rectify this ordeal When we are conducting our moving service we actually do not add additional charges to the total arbitrarilyWe actually use a method to measure your inventoryThis method is in accordance to the rules and regulations of the Department of Transportation.On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up.On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cu ft which is cubic feet more than the original estimateYou were charged for the extra cubic feet in which you incurred As we explained to you on the day of pickup, this is how the extra $ was accumulated All overload charges are valid Please review the Description of Additional Items on the Interstate Bill of Lading There you will find the extra items that caused an increase of the bill.In regards to your delivery, regardless, we are liable for your load We are extremely sorry that a small portion of your load is still in route Unfortunately, we were unable to fit the entire load onto the truck that was scheduled This why our general manager refunded you $

Greetings,We are truly sorry about your missing box We were able to return out of boxes to you Have you received at least the box that we sent on the 8th of February? Unfortunately, we were unable to locate your other box Also, your items were never intentionally damaged There are other factors that may have caused damages Please allow our Claims adjustor to investigate this issue If a customer experiences loss/damage with a moving company they must file a claim Have you filed a claim? We do not show any records of a claim being filed but we will check with our Claims adjustor to confirm I’m understanding from your response that you are waiting for us to return your box and compensate you for the damages We have exhausted every effort to locate your missing box with no luck Therefore, you must add this to your claim as well as the damages to your other household goods This is the process you must follow for compensation I will have our customer service to contact our Claims adjustor to see if they have your information on file If not, you must file a claim.If you have not made a claim then please contact CSI [redacted] We understand that you are seeking resolution for this ordeal The more appropriate way of seeking restitution is via our claims processOur records show that we have spoke to you on numerous occasions The entire month of February we were in close contact with you because this is when we were in communication about the missing box We are not seeking justification for the loss and damages We are merely relaying information in regards to the claims process This is how you are compensated All customers are required to file their own claim for compensation Lastly, FYI, we do increase the settlement to full value, however, it requires you to resubmit your claim once you receive a settlement letter from our claims adjustor Please file a claim.In respect and regards,Management

Complaint: [redacted] I am rejecting this response because: I have the proofThe management can reach me for more information Let's have a conference call with the sales agent and [redacted] Sincerely, [redacted]

Greetings,Thank you for giving us an opportunity to rectify this situation We apologize for the miscommunication and we hope to come to terms of a resolution Here at Global Movers we are licensed by the Federal Government to ship household goods only We provided you with moving services for your household goods on 3/24/ On March 26th our manager, ***, informed you that we do not ship cars nor do we accept deposits for cars According to records, there is no $charge Do you still have a copy of your Bill of Lading for our household goods.In respect and regards,Management,Global Movers

Hello Mr***We have already refunded this deposit the next day, We will contact paypal to ck why it hasnt showed up in your account yet.Please stand by for an update

Complaint: ***
I am rejecting this response because: I want everything in writing with this company from now on as they do not respond to emails and phone calls are not satisfactory for logging information.1.) They cannot justify themselves and losing multiple boxes and damaging multiple goods by saying I have not sent boxes that are here that don't belong to me. I have waited and waited for months for UPDATES to my LOST ITEMS and have not received ONE PHONE CALL to update me. I do not care how hard they have searched - the fact of the matter is that my belongings are still MIA!2.) Their "claims" department never returned my email either!! I initiated contact with them nearly months ago! 3.) Many of the items I have lost through them are NOT REPLACEABLE! How will you put a monetary value on that?There is no way for them to justify their unprofessional business. The ONLY REASON I have received calls from them (calls in days) is AFTER I complained to the Revdex.com and through the Federal Motor Carrier websiteBefore this I had not heard anything at all. How do you justify that? You lose and break peoples belongings, never update them in writing or by phone and think it's justified??
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: What they have stated is wrong and misleading for two reasons: I was charged for 2,cubic feet and when everything finally arrive it was no more that 2,cubic feet which was admitted to me by *** on the phone I believe the cubic feet was closer to 1,because there was one full truck which according to Ryder website is 1,cubic feet and then about cubic feet additional Regardless of which number you use, the one *** agreed to which would be 2,or the more accurate number you still over charged me but at $1,200. Your sales team is either terrible at their job or purposely scamming people who call in I laid everything we had, how large the house was, etc and the guy was over 100% wrong I even called in to update the size after allied gave me my exact space and he was till 50% off. I have called customer service, *** and *** multiple times to resolve the over billing with no response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: their response is not satisfactoryWe completed the paperwork for CSI to the best of our ability but apparently that was not good enoughAs to the company saying they refunded $of the $that we paid for that "guaranteed" delivery date is a direct admission that they did not deliver on their guaranteeI want to be reimbursed for the entire amount, not half of it. I am thoroughly disgusted that this company did not respond to me directly about the missing items even after I notified them of such.
Sincerely,
*** ***

Greetings,First we would like to thank you for giving us another opportunity to rectify this ordeal When we are conducting our moving service we actually do not add additional charges to the total arbitrarilyWe actually use a method to measure your inventoryThis method is in accordance to
the rules and regulations of the Department of Transportation.On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written EstimateOur Moving Consultants explain to every customer the significance of receiving an accurate inventoryWe give you up to hours to make changes to your inventoryOnce we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new priceEvery customer has up to hours to make changes to their inventory with our repsThis is the best moment to receive the new price instead of on the day of pick up.On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goodsThe measurements were cu ft which is cubic feet more than the original estimateYou were charged for the extra cubic feet in which you incurred As we explained to you on the day of pickup, this is how the extra $was accumulated All overload charges are valid Please review the Description of Additional Items on the Interstate Bill of Lading There you will find the extra items that caused an increase of the bill.In regards to your shipment, regardless, we are liable for your load We are extremely sorry that some of your items did not return as they were before pick up Please be sure to submit a claim to our claims adjuster for compensation This case will be heavily investigated which means that it may qualify for an increased settlement or full compensation for loss.According to our records you have declined full coverage insuranceWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasonsThis is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover Also, you may submit a claim for your damaged tile as well If you have extensive damages then we will be more than willing to reimburse you in full for the missing items.To file a claim or complaint call CSI Claims Adjustment Firm at toll free *** *** *** or visit there web site at http://www.csipros.orgIn conclusion, we discounted $the expedited delivery because we did not delivery in a timely fashion All other charges are valid

Greeting [redacted], We apologize for not delivering your all household goods as we received them.  We have a staff member that searches diligently for your missing items.  We will be sure to instruct her to try locate the missing items again.   If you haven't already, we are...

requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up.  We offer this plan for situations like this.  The plan is inexpensive and covers your property and household goods at full value.  If the customer chooses not to purchase the full coverage insurance then you must file a claim with our liability coverage plan for compensation.  Nevertheless, we will make another effort to find your missing items.If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items (877-274-0074).  The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for.  We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons.  This is why we make sure our customers are covered under our liability coverage to ensure they are compensated.  If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover.  We appreciate your business!

Complaint: [redacted]
I am rejecting this response because: I was told I had coverage on my items as I would never ship all of my belongings without any type of insurance. So if that was not included that was not at any fault of mine. I have very extensive damage to big pieces of furniture and your response is completely unacceptable as far as the delivery it was delivered on day 15 which is fine but the fact of being lied to by YOUR customer support and treated horribly is completely unacceptable. I was hhung up on at least twice and the only answer I could get out of them was I don't know which again is completely unacceptable. Now as far as the damage to my items the damage was caused by your company and its incompetence.  I expect you all to cover the damage to my items not my insurance.
Sincerely,
Tabitha Popino

Greetings,According to your files, we only show notations that reflect the delivery issues.  Our General Manager closed this complaint because we agreed to give you a $200 compensation for this unforeseen delay.  Unfortunately, we do not have any formal complaint regarding your overload charges.  There are several options to execute during a overload charge dispute.  There were 3 separate times to confirm the measurements; at pick up, in the warehouse, and at delivery.  We did not have the opportunity to verify your measurements because we did not receive this complaint at a time when we had the opportunity to re measure.

Good Afternoon
we are a little confused about this letter.
According to our records [redacted] has his belongings stored with us since 1/2/2016.
The fee for storage is $234 per month. Our records show that we received 4 payments for storage since then, when the last payment was made back in May of...

2016. 
It sounds like there is a big misunderstanding and miscommunication in regards to the payments that were sent. We will be happy to go over the payments that we're received and fix any errors if found. We have asked [redacted] on multiple occasions to provide us with the info on the payments that he made so we can update his file. 
 
If found that the the payments were actually made we are more then willing to remove any late fees and adjust the bill to reflect only a charge for storage at $234 per month. 
 
Looking forward to sorting this out.

Complaint: [redacted]
I am rejecting this response because:
I have the proof. The management can reach me for more information Let's have a conference call with the sales agent and [redacted]
Sincerely,
[redacted]

Greetings,Thank you for giving us an opportunity to rectify this situation.  We apologize for the miscommunication and we hope to come to terms of a resolution.  Here at Global Movers we are licensed by the Federal Government to ship household goods only.  We provided you with moving...

services for your household goods on 3/24/16.  On March 26th our manager, [redacted], informed you that we do not ship cars nor do we accept deposits for cars.  According to records, there is no $600 charge.  Do you still have a copy of your Bill of Lading for our household goods.In respect and regards,Management,Global Movers

Greetings,This message is in response to your complaint submitted to the Revdex.com.  We are truly sorry that you experienced less than stellar performance from our company.  We will be sure to make any necessary effort to resolve your complaint.  We are truly sorry for the loss and damages...

of some of your items.  We actually spent a lot of hours relocating your lost goods.  There was one box they we found and shipped to you around February 8th (tracking number [redacted]).  In addition, we also sent paid shipping labels to return the boxes that were not yours.  Nevertheless, we still have not received those boxes but we did manage to return yours.  We are requesting for you to file a claim with our liability coverage because you did not purchase full coverage insurance prior to the day of pick up.  If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ([redacted]).  The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for.  We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons.  This is why we make sure our customers are covered under our liability coverage to ensure they are compensated.  If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover.  If our claims adjustor deems that your items destroyed with intent then your claim will be resubmitted for an increased settlement amount.In conclusion, following these procedures will steer you in the right direction for fair compensation.In respect and regards,ManagementTell us why here...

Greetings,   This letter is in response to your complaint filed to the [redacted].  First and foremost we do apologize for any inconvenience we may have caused to you and your family.  I was presented with this complaint from you about our services rendered to you.  This...

letter will respond to that complaint to the best of our knowledge. It is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service, and during our business relationship, we failed to do so. We extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashion. We would like to request that you again give us a chance to make things right.  Please locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review.Our Terms and Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the following in red: ADDITIONAL FEES: [redacted]NOTE: Fees are negotiable. Please call your Representative for discount options.  Packing Services not included in this proposal unless mentioned above We provide this service upon request.  If a customer elects to not purchase our packing service, then they may load the article unconcealed and notate on the Bill of Lading "not protected". Our Terms and Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in affect from the 1st available date that you declare on the order for service/bill of lading. Our guaranteed window for delivery throughout most of the US is 2-21 days from 1st available date. The actual delivery window correlates to distance from origin. You may always contact our operations department for updates.Once you have signed these documents it gives us the impression that you agreed to these terms.  Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions.  The delivery window was properly disclosed to you.  In our contract it states that we will compensate the customer $25 per day if we cannot deliver within the 2-21 days.  Our management contacted you on June 10th to provide a resolution for your complaints.  Thus far, we have refunded a total of $565.44 as courtesy in efforts to satisfy you for these concerns.    Lastly, we have reduced the amount of customers we service during this peak season in hopes that we will be able to better accommodate our customer's delivery requests.  Thanks for your feedback  In respect and regards, Management

Complaint: [redacted]
I am rejecting this response because: Again this is an absolute lie.  I literally called the night the final delivery was made and [redacted] told me she would call me back the very next morning.  No call so I called her again multiple times as well as Kevin multiple times.  No response.  I called the general customer service number and was told they would call me back  I did this multiple times and again no call back.  Can you please call me directly [redacted].
Sincerely,
[redacted]

Greetings,First we would like to thank you for giving us another opportunity to rectify this ordeal.  When we are conducting our moving service we actually do not add additional charges to the total arbitrarily. We actually use a method to measure your inventory. This method is in accordance to...

the rules and regulations of the Department of Transportation.On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written Estimate. Our Moving Consultants explain to every customer the significance of receiving an accurate inventory. We give you up to 24 hours to make changes to your inventory. Once we receive a notice before the pickup date that there are changes to the inventory, we will make the necessary changes to the inventory and give you the new price. Every customer has up to 24 hours to make changes to their inventory with our reps. This is the best moment to receive the new price instead of on the day of pick up.On the day of pick up we conducted an assessment to measure the actual cubic feet of your household goods. The measurements were 2398 cu ft which is 853 cubic feet more than the original estimate. You were charged for the extra 853 cubic feet in which you incurred.  As we explained to you on the day of pickup, this is how the extra $2874.61  was accumulated.  All overload charges are valid.  Please review the Description of Additional Items on the Interstate Bill of Lading.  There you will find the extra items that caused an increase of the bill.In regards to your delivery, regardless, we are liable for your load.  We are extremely sorry that a small portion of your load is still in route.  Unfortunately, we were unable to fit the entire load onto the truck that was scheduled.  This why our general manager refunded you $200.