Global Movers

Revdex.com:A claim is proper when things are damaged through negligence or accidentally. When the GM of a moving company(scam) "Kevin"(fake name)tells you that items were purposefully destroyed in retaliation for a negative review on [redacted], then admits to "scamming" the customer(me), that's a [redacted] offense. In our case, it's a [redacted] level [redacted] mischief offense. If a Revdex.com rep is reading this, Global Movers representative "Kevin" made it clear to me over the phone that the Revdex.com is a joke, and that nothing will come of this complaint. If the Revdex.com allows this [redacted] enterprise to retain its A+ rating, then the Revdex.com has lost any and all credibility. I am disappointed that this scam company has ever been granted an A+ grade, since I did have respect for the Revdex.com and checked on Global Movers rating prior to hiring these [redacted]s. I do not accept the idea that a claim is  a proper response to a purposeful, [redacted] act taken by the GM of this garbage operation. Charges will be filed this week, as we have documented the amount of damage.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The GM, Kevin, admitted to committing a [redacted] offense by destroying our property in retaliation for a negative [redacted] review. He told me this over the phone and was proud of it. This is a [redacted], so his notion that an insurance claim is the proper response is laughable. If this scam company and its [redacted] management is permitted to retain its a+ Revdex.com rating, then the Revdex.com is no longer credible.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Hello Mr. [redacted]We have already refunded this deposit the next day, We will contact paypal to ck why it hasnt showed up in your account yet.Please stand by for an update

Greetings,We are truly sorry about your missing box.  We were able to return 1 out of 2 boxes to you.  Have you received at least the 1 box that we sent on the 8th of February?  Unfortunately,  we were unable to locate your other box.  Also, your items were never intentionally damaged.  There are other factors that may have caused damages.  Please allow our Claims adjustor to investigate this issue.  If a customer experiences loss/damage with a moving company they must file a claim.  Have you filed a claim?  We do not show any records of a claim being filed but we will check with our Claims adjustor to confirm.  I’m understanding from your response that you are waiting for us to return your box and compensate you for the damages.  We have exhausted every effort to locate your missing box with no luck.  Therefore, you must add this to your claim as well as the damages to your other household goods.  This is the process you must follow for compensation.  I will have our customer service to contact our Claims adjustor to see if they have your information on file.  If not, you must file a claim.If you have not made a claim then please contact CSI [redacted].  We understand that you are seeking resolution for this ordeal.  The more appropriate way of seeking restitution is via our claims process. Our records show that we have spoke to you on numerous occasions.  The entire month of February we were in close contact with you because this is when we were in communication about the missing box.  We are not seeking justification  for the loss and damages.  We are merely relaying information in regards to the claims process.  This is how you are compensated.  All customers are required to file their own claim for compensation.  Lastly, FYI, we do increase the settlement to full value, however, it requires you to resubmit your claim once you receive a settlement letter from our claims adjustor.  Please file a claim.In respect and regards,Management

Greetings,It is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service, and during our business relationship, we failed to do so. We extend our most sincere apologies for not being able to pick up and deliver your items in a timely...

fashion. We would like to request that you again give us a chance to make things right. We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual.Our Terms and Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the following in red:Delivery: The delivery time frame will be in affect from the 1st available date that you declare on the order for service/bill of lading. Our guaranteed window for delivery throughout most of the US is 2-21 days from 1st available date. The actual delivery window correlates to distance from origin. You may always contact our operations department for updates.In our contract it states that we will compensate the customer $25 per day if we cannot deliver within the 2-21 days.  I will review your contracts to make sure it arrived within 2-21 days. On 5/20, you spoke with our management in regards to the unprofessionalism and delayed delivery.  We expressed to you the terms of delivery as well as addressed the unprofessionalism.  We closed the complaint with returning $50 to you in regards to the inconvenience. Lastly, according to our records you have declined full coverage insurance. We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged, broken, or missing for various reasons. This is why we make sure our customers our covered under our liability coverage to ensure they are compensated.  If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover.  Also, you may submit a claim for your damaged tile as well.  If you have extensive damages then we will be more than willing to increase the settlement amount.  To Increase settlement amount instructions:-You must 1st receive the settlement Letter-Sign and complete instructions to increase settlement amount and return to CSI asap (Please include rebuttal)In respect and regards,Management