Global Periodical Services

Response: Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] concerns pertaining to her subscription service with Global Periodical ServiceI have reviewed our files, which indicate that Ms [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on November 29, The details of the subscription agreement were presented at length both verbally and in writingWith Ms [redacted] continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the t Ms [redacted] total sales priceMs [redacted] did in fact contact our office to inquire about cancelling her account, but when our representative offered to make adjustments to her account to lower her monthly payment, Ms [redacted] accepted the offer and agreed to continue the service at the new reduced rateWe were not aware of Ms [redacted] continued desire to discontinue her service until our billing department contacted her to discuss alternate payment arrangements for her declined December paymentMs [redacted] told our representative that she had canceled her order and had no intention of making another paymentMs [redacted] account reference number [redacted] was canceled as a result of that callBe assured that she has no financial obligation and we will not contact her againVery truly yours, [redacted] President and CEO Global Periodical Services

Response:Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] ’s concerns regarding his subscription service with Global Periodical ServiceI have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this subscription service on November 10, The details of the subscription agreement were presented at length both verbally and in writingWith Mr [redacted] ’s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceOur records do not show any evidence of Mr [redacted] contacting our office to request cancellation or otherwiseWe were not aware of Mr [redacted] ’s dissatisfaction with our service until nowPlease be advised that upon receipt of this information, Mr [redacted] ’s account reference number [redacted] was canceled and the remaining balance relinquishedBe assured that Mr [redacted] has no further obligation and we will not contact him againVery truly yours, [redacted] President and CEO Global Periodical Services Sent on: 2/15/5:29:PM

Thank you for taking the time to forward Ms [redacted] 's concerns pertaining to her subscription service with Global Periodical ServicesI have reviewed our files, which indicate that Ms [redacted] was contacted by our sales division and agreed to purchase this subscription service on January 18, Our records further indicate that on January 19, Ms [redacted] contacted our customer service department and requested to cancel her order due to a misunderstandingAs requested, Ms [redacted] 's Global Periodical Services account reference number [redacted] was canceledIn addition, a refund was issued back to Ms [redacted] 's credit card for the initial payment she made at the time of saleA letter confirming the cancellation has been sent to Ms [redacted] for her recordsBe assured that Ms [redacted] has no further financial obligation to our company and we will not contact her againPlease convey our apologies for any misunderstanding and/or inconvenience this may have causedSincerely, [redacted] President and CEO Global Periodical Services

Response: Re: [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Global Periodical ServiceI have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service on October 24, The details of the subscription agreement were presented at length both verbally and in writing [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the serviceInstead, she agreed to the materials terms and conditions for the duration of the serviceOur records further indicate that [redacted] contacted our customer service on December 28th and requested to cancel her serviceShe stated she had no interest in the magazines she was receivingOur representative offered different options she felt might persuade [redacted] to change her mind and keep the serviceApparently, our representative was a bit overenthusiastic in her efforts causing [redacted] ended the call abruptlyOur CSR attempted to call [redacted] back and inform her of the cancellation (as well as apologize) but there was no answerPlease let this communication serve as confirmation that [redacted] account reference [redacted] is canceled as of December 28, Although the cancellation was effective as of said date, please be advised that [redacted] may continue to receive some of her magazines for their durationBe assured that [redacted] has no obligation to pay for any issues she may continue to receive and we will not contact her again with future promotionsVery truly yours, [redacted]

Thank you for taking the time to forward Mr [redacted] 's concerns with respect to a telephone call he received from Global Periodical Services.I have reviewed our records, which indicate that on May 5, 2016, a call was placed to Mr [redacted] as a courtesy to confirm his entry into a sweepstakes from a website he recently visited of one of our marketing partnersFurthermore, we wanted to provide Mr [redacted] with information pertaining to a magazine promotion that was available to him at that timeFor clarification, we do not state nor imply that it is necessary for the consumer to purchase magazines in order to be entered into the sweepstakesHowever, if the consumer is interested in the magazine promotion, they are transferred to another representative in our office that specializes in setting up and verifying their magazine orderAfter reading Mr [redacted] 's depiction of the events that transpired on the 5" of May; it is apparent that there has been a misunderstandingWe would like to take this opportunity to apologize to Mr [redacted] for any misunderstanding and/or inconvenience this may have causedPlease be advised that Mr [redacted] has been added to our “Do Not Call” list for future promotions to ensure that we do not attempt to contact him again.Very truly yours, [redacted] President and CEO Global Periodical Services

Response: Re: Complaint # *** *** *** Dear Sir / Madam: Thank you for taking the time to forward *** ***s information regarding her subscription service with Global Periodical ServicesI have reviewed our files, which indicate that *** *** was contacted by our sales division
and agreed to purchase the magazine service on October 6, The details of the subscription agreement were presented at length both verbally and in writingWith *** ***’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales priceOn October 17, *** *** contacted our customer service department and requested to change some of her magazine titlesShe wanted to change *** *** * *** *** *** & *** *** ** * *** *** *** *** *** *** Our representative made the changes as requested and *** *** indicated that she happy and ended the callOn November 7, we received notification that *** ***’s credit card was in a decline statusA representative from our billing department contacted *** *** to advise her of the matter and assist her in making alternate payment arrangements*** *** updated her credit card information and authorized a one-time payment of $(monthly payment + late fee) to bring her account currentAfter making these arrangements, *** *** requested to cancel her service and it was agreed upon that the $would be her final payment on this accountWe were disappointed to learn of *** ***’s continued dissatisfaction as we thought the matter resolved on November when we canceled her orderPlease be advised that upon receipt of this complaint, we have honored *** ***’s request and issued a refund back to her credit card in fullBe assured that *** *** has no financial obligation to our company and we will not contact her againVery truly yours, *** *** President and CEO Global Periodical Services Sent on: 11/29/4:35:PM

Response: Re: Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** concerns pertaining to her subscription service with Global Periodical ServiceI have reviewed our files, which indicate that Ms
*** was contacted by a representative from our sales division and agreed to purchase this subscription service on November 29, The details of the subscription agreement were presented at length both verbally and in writingWith Ms*** continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the t Ms*** total sales priceMs*** did in fact contact our office to inquire about cancelling her account, but when our representative offered to make adjustments to her account to lower her monthly payment, Ms*** accepted the offer and agreed to continue the service at the new reduced rateWe were not aware of Ms*** continued desire to discontinue her service until our billing department contacted her to discuss alternate payment arrangements for her declined December paymentMs*** told our representative that she had canceled her order and had no intention of making another paymentMs*** account reference number *** was canceled as a result of that callBe assured that she has no financial obligation and we will not contact her againVery truly yours, *** *** President and CEO Global Periodical Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhile a refund has been issued back to my bank account, the amount refunded was NOT the total amount Global Periodical Services has withdrawn from my account over the last few months I wanted--and still want--ALL funds withdrawn from account to be refunded, not just SOMEClaims that the company has not attempted to contact me via phone over the last few months are lies Electronic and paper phone records clearly indicate that Global Periodical attempted to contact me on several occassions and to such an extent that I had to block the numbers on my phone, even after the last verbal conversation on July 5th--a conversation that was done via speaker, with witnesses present (including when my wife was told that we could not cancel the contract and that filing a complaint with the bank would not stop the company from withdrawing money from my account)
I reassert my claim that I did not place such an order with this company, despite what they may claim about recorded conversationsI would never have ordered a magazine for career women, for example I have no interest in Bloomberg News, Forbes, or most any of the magazines that this company claims I ordered I am glad that this "order" has been stopped and that I will no longer be charged for or receive these magazines
Regards,
*** ***

Response: Re: Complaint # *** *** *** Dear Sir / Madam: Thank you for taking the time to forward *** ***s information regarding her subscription service with Global Periodical ServicesI have reviewed our files, which indicate that ***
*** was contacted by our sales division and agreed to purchase the magazine service on October 6, The details of the subscription agreement were presented at length both verbally and in writingWith *** ***’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales priceOn October 17, *** *** contacted our customer service department and requested to change some of her magazine titlesShe wanted to change *** *** * *** *** *** & *** *** ** * *** *** *** *** *** *** Our representative made the changes as requested and *** *** indicated that she happy and ended the callOn November 7, we received notification that *** ***’s credit card was in a decline statusA representative from our billing department contacted *** *** to advise her of the matter and assist her in making alternate payment arrangements*** *** updated her credit card information and authorized a one-time payment of $(monthly payment + late fee) to bring her account currentAfter making these arrangements, *** *** requested to cancel her service and it was agreed upon that the $would be her final payment on this accountWe were disappointed to learn of *** ***’s continued dissatisfaction as we thought the matter resolved on November when we canceled her orderPlease be advised that upon receipt of this complaint, we have honored *** ***’s request and issued a refund back to her credit card in fullBe assured that *** *** has no financial obligation to our company and we will not contact her againVery truly yours, Chad Kenworthy President and CEO Global Periodical Services Sent on: 11/29/4:35:PM

Response: Re: Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Global Periodical ServiceI have reviewed our files, which indicate that Mr*** was contacted by a representative from our
sales division and agreed to purchase this subscription service on March 28, The details of the subscription agreement were presented at length both verbally and in writingMr*** was given many opportunities during the sales and tape recorded verification proves to ask questions or decline the serviceHowever, with his continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceWhen we went to process Mr***’s payment, we received notification that his credit card was in a decline statusOn May 4, Mr*** called into our billing department and told our representative that he was waiting on his new card and requested to be called back at a later dateOn May 10, Mr*** provided his new credit card information and made arrangements to pay off his balance at a discounted rate in four installment paymentsWe have not had further contact with Mr*** until nowIt is certainly not our intention to continue a service unwanted by Mr***, accordingly his account with Global Periodicals has been cancelledIn addition and as requested, a refund was issued back to Mr***’s credit card and we will not contact him againPlease convey our apologies to Mr*** and his wife for any inconvenience this may have causedVery truly yours, *** *** President and CEO Global Periodical Services Sent on: 10/13/11:24:AM

Thank you for taking the time to forward Ms***'s concerns pertaining to her subscription service with Global Periodical Services.I have reviewed our files, which indicate that Ms*** was contacted by our sales division and agreed to purchase this subscription service on January 18,
Our records further indicate thaton January 19, Ms*** contacted our customer service department and requested to cancel her order due to a misunderstandingAs requested, Ms***'s Global Periodical Services account reference number *** was canceledIn addition, a refund was issued back to Ms. ***'s credit card for the initial payment she made at the time of saleA letter confirming the cancellation has been sent to Ms*** for her recordsBe assured that Ms*** has nofurther financial obligation to our company and we will not contact her again.Please convey our apologies for any misunderstanding and/or inconvenience this may have caused.Sincerely,*** *** President and CEO Global Periodical Services

Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward Ms***’s information regarding her subscription service with Global Periodical ServicesI have reviewed our files, which indicate that Ms*** was contacted by our sales division and agreed to
purchase this subscription service on January 6, The details of the subscription agreement were presented at length both verbally and in writingWith Ms***’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales priceIt appears that any issues related to this matter were resolved on March 15, On March 15, Ms*** contacted our office and spoke with a representative in our billing departmentOur records show that Ms*** made a final payment to take care of the past due balanceHer account was then closed without further obligationTo ensure that we do not attempt to contact Ms*** again, she has been added to our internal “Do Not Call” list for future promotionsSincerely, *** *** President & CEO Sent on: 3/31/3:07:PM

Response: Re: Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s continued concerns pertaining to his now canceled magazine account with Global Periodical ServiceAs requested, we have issued credit for the remaining monies received on this account reference number ***I feel it necessary to mention that the credit is issued back to the specific credit card account number in which the payment was originally debitedOur records indicate that the billing was updated on May 10th from the card ending in to the card ending in 4236; therefore, refunds were applied accordinglyIt is our hope that these actions will meet to Mr***’s satisfaction to resolve this matterVery truly yours, *** *** President and CEO Global Periodical Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While a refund has been issued back to my bank account, the amount refunded was NOT the total amount Global Periodical Services has withdrawn from my account over the last few months I wanted--and still want--ALL funds withdrawn from account to be refunded, not just SOME.Claims that the company has not attempted to contact me via phone over the last few months are lies Electronic and paper phone records clearly indicate that Global Periodical attempted to contact me on several occassions and to such an extent that I had to block the numbers on my phone, even after the last verbal conversation on July 5th--a conversation that was done via speaker, with witnesses present (including when my wife was told that we could not cancel the contract and that filing a complaint with the bank would not stop the company from withdrawing money from my account) I reassert my claim that I did not place such an order with this company, despite what they may claim about recorded conversationsI would never have ordered a magazine for career women, for example I have no interest in Bloomberg News, Forbes, or most any of the magazines that this company claims I ordered I am glad that this "order" has been stopped and that I will no longer be charged for or receive these magazines
Regards,
*** ***

Response: Re: Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Global Periodical ServiceI have reviewed our files, which indicate that Mr*** was
contacted by a representative from our sales division and agreed to purchase this subscription service on March 28, The details of the subscription agreement were presented at length both verbally and in writingMr*** was given many opportunities during the sales and tape recorded verification proves to ask questions or decline the serviceHowever, with his continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceWhen we went to process Mr***’s payment, we received notification that his credit card was in a decline statusOn May 4, Mr*** called into our billing department and told our representative that he was waiting on his new card and requested to be called back at a later dateOn May 10, Mr*** provided his new credit card information and made arrangements to pay off his balance at a discounted rate in four installment paymentsWe have not had further contact with Mr*** until nowIt is certainly not our intention to continue a service unwanted by Mr***, accordingly his account with Global Periodicals has been cancelledIn addition and as requested, a refund was issued back to Mr***’s credit card and we will not contact him againPlease convey our apologies to Mr*** and his wife for any inconvenience this may have causedVery truly yours, *** *** President and CEO Global Periodical Services Sent on: 10/13/11:24:AM

Business Response to a Complaint
Complaint ID#:
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Company Name: Global Periodical Service
Company Contact: [redacted]
Company Phone:
Company Email:
Person Who Sent the Complaint: [redacted]
Staff Member: Conciliation Department
Response: Re: Complaint ID [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr[redacted]'s concerns pertaining to his subscription service with Global Periodical ServiceI have reviewed our records, which indicate that Mr[redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May 17, The details of the subscription agreement were presented at length both verbally and in writingMr[redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the serviceInstead, Mr[redacted] agreed to the materials terms and conditions as provided by his agreement for the full term of serviceWith Mr[redacted]'s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceA magazine switch list was also included along with the service agreement on May 18thWe are sorry to learn of the issue with Mr[redacted] not receiving this informationWe take all possible measures to ensure the information is received including paying additional postage to have any undeliverable mail returned back to our office directly by the post officeOn June 27, Mr[redacted] contacted our customer service department and requested to cancel his serviceOur representative presented Mr[redacted] with different options in an effort to persuade him to continue with the magazine service; however, Mr[redacted] declined these optionsOur representative honored Mr[redacted]'s request, canceled his Global Periodical Service account reference number [redacted], and advised him of the cancellationA letter confirming the cancellation was sent to Mr[redacted] for his records as wellBe assured that Mr[redacted] has no further financial obligation and we will not contact him againVery truly yours, [redacted] Global Periodical Services Sent on: 7/12/6:45:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Global Periodical Service Company Contact: [redacted] Company Phone: Company Email: Person Who Sent the Complaint: [redacted] Staff Member: Conciliation Department ...

Response: Re: Complaint ID [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s concerns pertaining to his subscription service with Global Periodical Service. I have reviewed our records, which indicate that Mr. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on May 17, 2016. The details of the subscription agreement were presented at length both verbally and in writing. Mr. [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the service. Instead, Mr. [redacted] agreed to the materials terms and conditions as provided by his agreement for the full term of service. With Mr. [redacted]’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. A magazine switch list was also included along with the service agreement on May 18th. We are sorry to learn of the issue with Mr. [redacted] not receiving this information. We take all possible measures to ensure the information is received including paying additional postage to have any undeliverable mail returned back to our office directly by the post office. On June 27, Mr. [redacted] contacted our customer service department and requested to cancel his service. Our representative presented Mr. [redacted] with different options in an effort to persuade him to continue with the magazine service; however, Mr. [redacted] declined these options. Our representative honored Mr. [redacted]’s request, canceled his Global Periodical Service account reference number [redacted], and advised him of the cancellation. A letter confirming the cancellation was sent to Mr. [redacted] for his records as well. Be assured that Mr. [redacted] has no further financial obligation and we will not contact him again. Very truly yours, [redacted] Global Periodical Services Sent on: 7/12/2016 6:45:38 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]See attachment

Response:Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s concerns regarding his subscription service with Global Periodical Service. I have reviewed our files, which indicate that Mr. [redacted] was contacted by our sales division and...

agreed to purchase this subscription service on November 10, 2016. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted]’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our records do not show any evidence of Mr. [redacted] contacting our office to request cancellation or otherwise. We were not aware of Mr. [redacted]’s dissatisfaction with our service until now. Please be advised that upon receipt of this information, Mr. [redacted]’s account reference number [redacted] was canceled and the remaining balance relinquished. Be assured that Mr. [redacted] has no further obligation and we will not contact him again. Very truly yours, [redacted] President and CEO Global Periodical Services Sent on: 2/15/2017 5:29:30 PM

Response: Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms. [redacted] concerns pertaining to her subscription service with Global Periodical Service. I have reviewed our files, which indicate that Ms. [redacted] was contacted by a representative...

from our sales division and agreed to purchase this subscription service on November 29, 2016. The details of the subscription agreement were presented at length both verbally and in writing. With Ms. [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the t Ms. [redacted] total sales price. Ms. [redacted] did in fact contact our office to inquire about cancelling her account, but when our representative offered to make adjustments to her account to lower her monthly payment, Ms. [redacted] accepted the offer and agreed to continue the service at the new reduced rate. We were not aware of Ms. [redacted] continued desire to discontinue her service until our billing department contacted her to discuss alternate payment arrangements for her declined December payment. Ms. [redacted] told our representative that she had canceled her order and had no intention of making another payment. Ms. [redacted] account reference number [redacted] was canceled as a result of that call. Be assured that she has no financial obligation and we will not contact her again. Very truly yours, [redacted] President and CEO Global Periodical Services