Global Periodical Services

Response: Re: [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding her subscription service with Global Periodical Service. I have reviewed our files, which indicate that [redacted] was contacted by a representative from...

our sales division and agreed to purchase the magazine service on October 24, 2016. The details of the subscription agreement were presented at length both verbally and in writing. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. Instead, she agreed to the materials terms and conditions for the duration of the service. Our records further indicate that [redacted] contacted our customer service on December 28th and requested to cancel her service. She stated she had no interest in the magazines she was receiving. Our representative offered different options she felt might persuade [redacted] to change her mind and keep the service. Apparently, our representative was a bit overenthusiastic in her efforts causing [redacted] ended the call abruptly. Our CSR attempted to call [redacted] back and inform her of the cancellation (as well as apologize) but there was no answer. Please let this communication serve as confirmation that [redacted] account reference [redacted] is canceled as of December 28, 2016. Although the cancellation was effective as of said date, please be advised that [redacted] may continue to receive some of her magazines for their duration. Be assured that [redacted] has no obligation to pay for any issues she may continue to receive and we will not contact her again with future promotions. Very truly yours, [redacted]

Thank you for taking the time to forward Mr. [redacted]'s concerns with respect to a...

telephone call he received from Global Periodical Services.
I have reviewed our records, which indicate that on May 5, 2016, a call was placed to Mr. [redacted] as a courtesy to confirm his entry into a sweepstakes from a website he recently visited of one of our marketing partners. Furthermore, we wanted to provide Mr. [redacted] with information pertaining to a magazine promotion that was available to him at that time. For clarification, we do not state nor imply that it is necessary for the consumer to purchase magazines in order to be entered into the sweepstakes. However, if the consumer is interested in the magazine promotion, they are transferred to another representative in our office that specializes in setting up and verifying their magazine order. 
After reading Mr. [redacted]'s depiction of the events that transpired on the 5" of May; it is apparent that there has been a misunderstanding. We would like to take this opportunity to apologize to Mr. [redacted] for any misunderstanding and/or inconvenience this may have caused. Please be advised that Mr. [redacted] has been added to our “Do Not Call” list for future promotions to ensure that we do not attempt to contact him again.
Very truly yours,
[redacted]
President and CEO
Global Periodical Services

Thank you for taking the time to forward Mr. [redacted]'s concerns with respect to a telephone call he received from Global Periodical Services.I have reviewed our records, which indicate that on May 5, 2016, a call was placed to Mr. [redacted] as a courtesy to confirm his entry into a sweepstakes from a...

website he recently visited of one of our marketing partners. Furthermore, we wanted to provide Mr. [redacted] with information pertaining to a magazine promotion that was available to him at that time. For clarification, we do not state nor imply that it is necessary for the consumer to purchase magazines in order to be entered into the sweepstakes. However, if the consumer is interested in the magazine promotion, they are transferred to another representative in our office that specializes in setting up and verifying their magazine order. After reading Mr. [redacted]'s depiction of the events that transpired on the 5" of May; it is apparent that there has been a misunderstanding. We would like to take this opportunity to apologize to Mr. [redacted] for any misunderstanding and/or inconvenience this may have caused. Please be advised that Mr. [redacted] has been added to our “Do Not Call” list for future promotions to ensure that we do not attempt to contact him again.Very truly yours, [redacted] President and CEO Global Periodical Services

Thank you for taking the time to forward Ms. [redacted]'s concerns pertaining to her...

subscription service with Global Periodical Services.
I have reviewed our files, which indicate that Ms. [redacted] was contacted by our sales division and agreed to purchase this subscription service on January 18, 2016. Our records further indicate that
on January 19, Ms. [redacted] contacted our customer service department and requested to cancel her order due to a misunderstanding. As requested, Ms. [redacted]'s Global Periodical Services account reference number [redacted] was canceled. In addition, a refund was issued back to Ms. [redacted]'s credit card for the initial payment she made at the time of sale. A letter confirming the cancellation has been sent to Ms. [redacted] for her records. Be assured that Ms. [redacted] has no
further financial obligation to our company and we will not contact her again.
Please convey our apologies for any misunderstanding and/or inconvenience this may have caused.
Sincerely,
[redacted]
President and CEO
Global Periodical Services

Response: Re: Complaint #[redacted], [redacted] Dear Sir/ Madam: Thank you for forwarding Ms. [redacted]’s continued concerns with respect to her cancelled magazine service with Global Periodicals. I want to assure Ms. [redacted] that her account reference number [redacted] was canceled on January 3, 2017 without further obligation. In addition, the remaining balance was relinquished and Ms. [redacted] added to our internal “Do Not Call” list for future promotions. I should have made mention in my previous response that although the cancellation was effective immediately, Ms. [redacted] may receive a few more issues of each magazine before they cease delivery completely. Of course, Ms. [redacted] has no obligation to pay for any of these issues she may receive. Regarding the telephone call, which Ms. [redacted] received from phone number [redacted] that is not our phone number and we have not attempted to contact Ms. [redacted] since the cancellation of her account. However, based on Ms. [redacted]’s statements, leads me to believe that perhaps she has entered into another subscription agreement with another company in which we have no affiliation. Very truly yours, [redacted]