Global Tel* Link Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I do reserve the right to rescind this if I do not receive the refund as they promised Regards, [redacted]

February 26, The Consumer contacted the Revdex.com because she states that GTL withdrew money from her credit card but never applied the funds to her accountWe investigated this complaint and tried several times to contact Ms [redacted] via telephone, unfortunately she did not return our request to call us backWe e-mailed Ms [redacted] and advised her that the payment she made to her account declined in our systemMs [redacted] needs to contact her financial institution and ask how long they place a hold on her funds before they release them back to her accountTypically it is to business daysGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly Sincerely yours, Kathi T [redacted] Agency Complaints

October 18, 2016The Consumer Contacted the Revdex.com because she states that at least unauthorized charges posted to her bank account from GTLMs [redacted] is requesting a refund of these charges.After reviewing the transactions for account ####-###-#### we determined that Ms [redacted] 's bank account was not overcharged by GTLMs [redacted] chose the Advance Pay one call billing method to accept calls from the inmate who is currently incarcerated in the Shelby County Main Jail (TN)Each time this payment option is used a transaction fee is deducted from her account as well as the cost of the call.There is no refund due to Ms [redacted] at this timeA copy of this resolution was sent to Ms [redacted] via e-mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she made a $deposit made to GTL December 15th to purchase minutes to communicate with her husbandCustomer advised that the payment declined and GTL CSR Supervisor refused to resolve this issue.We investigated this complaint and contacted Ms [redacted] via telephone and explained to her that after researching transaction history of Ms [redacted] account number ###-###-#### determined that a $successful deposit processed on December 17th minus $transaction fees posting $to her accountCustomer accepted inmate calls from [redacted] County *** and *** Regional Jail (VA) December 18th thru December 19th @ 10:19PM and has current credit balance of $0.04.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

December 1, 2016The Consumer contacted the Revdex.com because she contacted GTL for a refund and the refund has yet to be processed.We investigated this complaint and contacted Ms*** via telephone and due to the Thanksgiving Holidays and the high volume of refund requests some
refunds did not get processed in the to day windowMs***'s refund was processed on November 28th 2016.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

June 9, Dear *** ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she feels that the rate she is charged to accept calls from an inmate in the *** County Justice center is
incorrect.We investigated this complaint and contacted *** *** on June 6th via telephone and explained to her that even though telephone number *** is actually a Landline phone number the link or connection causes the number to appear in the system as a *** *** mobile phone number*** *** indicated to us that she was satisfied with this explanation.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:The inmate ID is ***He opened two tickets with #*** and #***, both sent 1/8/18.
Regards,
*** ***

This letter serves as a formal response to the complaint aboveThe customer contacted the Revdex.com because when an inmate in a ** *** ** *** *** trys to call her the calls do not always connect.
We investigated this complaint and contacted ***
*** via e-mail on April 30th and informed her that a trouble ticket was issued for this facility and the issue was fixed on April 24thOur records show that the inmate has not tried to call since the problem has been corrected.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,
Kathi T***

December 4, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because back in March he contacted GTL to close his AdvancePay account and requested that his account balance be transferred to his new telephone number or
refundedThe money was never transferred or refunded.We investigated this complaint and contacted *** *** via telephone and explained to him that a $refund was processed in the form of a credit back to his credit card on March 14th, In addition, we informed him that we have located $in expired funds for account #*** *** *** and have reinstated the funds back to his account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed aboveThe Consumer contacted the Revdex.com because on May 6" she made a payment in the amount of $plus the $credit card processing fee to her son's trust accountminutes later another $
payment and $payment was deducted from her bank accountMs***-*** only intended to make payment, not 2.We investigated this complaint and attempted to contact the customer via telephone, unfortunately her mailbox was full so we were unable to leave a messageWe contacted her via US mail and explained to her that since the money was put on her son's trust account we are unable to reverse the 2nd paymentWe did however issue a credit for both of the credit card processing fees in the amount of $GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely,
Kathi T*** Agency Complaints

February 16, 2018This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she tried to add money to her AdvancePay account and her card was declined timesThe payments were deducted/pending from her bank account which caused
her account to be overdrawn.We investigated this complaint and discovered that the payments in question did in fact decline in our systemOnce a payment declines GTL does not go back and re-process the paymentMsEmily needs to contact her bank to release the funds.We called and spoke to customer and she called her bank on a way and they are requesting that GTL put it in writing that we will not collect on those funds and they will put it back to her accountGTL Faxed the letter yesterdayWe called the customer back and she informed us that her bank has placed the money back to her account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Revdex.com of Metro Washington DC
Dec (days ago)to me ---------- Forwarded message ----------From: CR Date: Mon, Dec 22, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" I would like to advise that the company has resolved this issue by overnighting my refund check.Thank you!*** ***
Signature:-)
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because some of the calls she receives from an inmate in the Jefferson County Jail have been disconnecting prematurelyIn addition she is requesting that we close her account and
refund the remaining balance on the account.We investigated this complaint and contacted Ms*** via e-mail and explained to her that we did listen to the recording of the calls in question and determined that calls did in fact disconnected prematurelyWe have issued a credit to her account in the amount of $for the dropped callsPer Ms***'s request we have closed her account and the remaining balance on the account in the amount of $has been credited back to her credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely you Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she feels that the rate she is charged to accept calls from an inmate in a correctional facility that GTL is the service provider for is incorrect.We contacted
Ms*** via e-mail on January 21” and advised her that the rate she is charged is correctThe inmate call rate weather it is local, intrastate and interstate is the same which is a flat rate of $per call plus applicable taxesA copy of the rate chart was attached to the e-mail as well.In addition we explained GTL's cell phone policy which is “cell phone accounts are created at customers own risk"We do not guarantee calls will always connect to cell phone due to the sensitive nature of our inmate telephone equipment.There is no refund due to Ms*** at this time.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,Kathi Tarkir
Agency Complaints

We are still in the process of investigating this complaintAs soon as we have a resolution I will E-mail it to *** ***

May 12, 2015This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because she no longer needed GTL's services so she called into customer service to request the remaining balance on her account refundedShe has
never received her refund.We investigated this complaint and contacted *** *** via telephone and informed her that after researching account # *** *** we determined that that *** *** had transferred the balance on this account to account # *** ***This account is where we located the $We have waived the $refund processing fee and have issued a credit in the amount of $back to the credit card that was used to process the last account deposit*** *** is aware that it could take 5 to business days for the credit to appear on her credit card statementGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,Kathi T
Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she would like GTL to either provide a telephone number for ConnectNetwork or have GTL customer support address issues regarding ConnectNetwork.We contacted Ms***
via telephone regarding her complaint and explained to her that the Connect Network Support email system was designed to assist Customers experiencing any issues such as setting up an account and making deposits via emailPer conversation with Ms*** it appears she was attempting to use two different computers because hers had crashed and this created a lot of her problemsThe Customer Service Representative who actually assisted Ms*** in resetting password and getting her account back on track advised Ms*** asked if all of her Connect Network issues were addressed and customer was satisfiedAlso, she provided Ms*** her telephone number in the event she had any other questions and concerns.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints