Global Tel* Link Corporation

Please have the consumer provide us with her son's names, inmate ID# and the facility he is in so we can investigate this complaint

April 18, 2016The Consumer contacted the Revdex.com because she made a payment in the amount of $and she had an additional charge on her credit card statement in the amount of $16.90.We contacted Ms*** via telephone and informed her that some credit card companies are charging
an additional fee when adding money to an inmates trust accountGTL did not charge her $her credit card company didMs*** needs to contact her credit card Company to dispute the charges.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

January 4, 2017The Consumer contacted the Revdex.com because she is requesting a refund for the services that she purchased from GTL but did not receive.We investigated this complaint and determined that Ms*** set up an account on January 1st to receive calls from an inmate in the
Cumberland County Detention Center (NC)Since the call did not complete, GTL's system voided her $depositWe contacted Ms*** and explained to her since the transaction occurred on The New Year's Day holiday most all banks were closedThe CSR that assisted Ms*** provided Ms*** with her direct telephone number should she have any additional issues in the future.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

September 11, 2015This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because some of the calls she accepts from an inmate in the *** *** Detention Center have been disconnecting prematurely*** *** is requesting a refund
for the dropped calls.We listened to the recordings of the calls and determined that calls did in fact discontinue prematurely.We contacted *** *** via telephone and informed her that we have issued a credit to her account for calls that disconnected prematurely in the amount of $7.56GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely Yours, Kathi TAgency Complaints

October 20, 2014Dear *** ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because GTL is no longer the telephone service provider for the Idaho Department of Corrections*** *** called GTL to
request a refund of the remaining balance on her AdvancePay account; she was told that she would be charged a $refund processing fee.We investigated this complaint and contacted *** *** via telephone on October 20th and informed her that the entire balance on her account in the amount of $has been credited back to credit card ending XXXX*** and she needs to allow to business days for the credit to appear on her credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely yours,
Kathi TAgency Complaints

April 2, 2015Dear *** ***,
This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because she is requesting a refund from her cell phone account because she was not able to use the
service.We investigated this complaint and contacted *** *** via e-mail and informed her that she did not provide her account number in the complaintOnce we received her account number a refund was processed in the amount of $GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to callSincerely Yours,Kathi TAgency Complaints

April 14, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on March 11th he deposited $via a kiosk at the *** Correctional complex and the payment never posted to the inmate’s telephone account.We
investigated this complaint and contacted *** *** via telephone and explained to him that there had been a system issue with the kiosk on March 11th We have located the $payment and have posted it to the inmate’s debit account # 2596338GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because several of his inmate calls from the Stillwater Correctional facility have been disconnecting prematurely.Unfortunately we were unable to investigate this complaint because
Mr*** did not provide any specific dates, times, area code and telephone numbers of the calls in questionWe have sent Mr*** a letter via US mail requesting this informationOnce/if we receive this information we will be more than happy to investigate this issue.GTL anticipates that this will close this complaint at this time and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am unable to view said statement , but the company recently
emailed me a statement stating that I had been informed of the
costs and mode of operation of their services, which was a
complete Lie !! This company is very manipulative
Regards,
*** * ***

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on July 4th she requested a refund of the remaining balance on her account.We investigated this Complaint and contacted Ms*** via e-mail and informed her that a
refund in the amount of $was processed in the form of a credit back to her credit cardMs*** replied back telling us that the Credit was deposited to her account on August 29th 2016.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 11, 2016The Consumer contacted the Revdex.com because she is requesting a refund in the amount of $for unauthorized charges from GTL on her credit Card.We investigated this complaint and contacted Ms*** via E-mail and explained to her that our records show that she set
up the Auto Reload feature which will automatically add money to her GTL account when the balance gets lowThere were separate Auto Reload payments in the amount of $eachEach payment posted to Ms***'s GTL AdvancePay accountThere is no refund due at this time.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly. Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she is requesting to close her GTL AdvancePay account and is requesting a refund of entire balance left on the account.We investigated this complaint and contacted Ms
*** via e-mail and informed her that we have issued a Credit back to her credit card of the full balance on her account in the amount of $Ms*** was not charged the $refund processing feeMs*** is aware that it could take to business days for the credit to appear back on her card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours, Kathi T*** Agency Complaints

November 10, 2016The Consumer contacted the Revdex.com because GTL blocked her telephone number from receiving calls from an inmate in The Galveston County Jail because her account had a negative balance due to chargebacks on the account.We investigated this complaint and contacted
Susan *** who is the actual account owner and she informed us that her daughter, *** was not aware that the credit card she used to make payments on the account was no longer an active accountWe have added *** ***'s name to the account; however the account remains blocked until the negative balance of $is paid in full.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on February 17th she requested a refund and the refund has never been processed.We investigated this complaint and contacted *** *** and she informed us that that
she requested a refund for her Mother-in-laws telephone number since she was the one adding funds to the accountHer Mother-in-law lost her telephone and got a new telephone number and she just wanted to the transfer the funds from the old number to the new number*** *** has already added funds to the new number so she would like the balance on the old number refunded.We verified the credit card that was used on the account and processed a refund in the form of a credit back to her credit card*** *** is aware that it will take to business days for the credit to appear on her card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she thinks she being overcharged for the calls that she accepts from an inmate in a correctional facility that GTL is the service provider forMs*** would like to talk
to a live customer service representative, not a recorded message.We investigated this complaint and contacted Ms*** via telephone and explained to her that the rate she is charged to accept the inmate's calls is correct and the current balance on her account is $In addition we offered to e-mail her copies of her call/transaction records and the rate sheetMs*** declined our offer because she said that she had talk to another GTL CSR and they were going to send the records to her via US mail and she would just wait to get them in the mail.As a one time courtesy we have credited Ms***'s account in the amount of $This will allow her to accept full minute call from the inmate.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

We have left several messages for *** *** to return our calls so we can get additional information to investigate her complaintAs of today she has yet to return our callsWe cannot continue with our investigation until we speak with *** ***We will be more than happy to reopen this
complaint if/when we hear from *** ***
Sincerely,
Kathi T***

We are still in the process of investigating this complaintwe have been in touch with the consumer via e-mail to get additional information so we can resolve this issueAs soon as we have a resolution I will send it to the Revdex.com
Kathi

December 27, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on September 25th she was given a partial refund of the remaining balance on her GTL AdvancePay accountShe contacted GTL and was told that since her
account was inactive the remaining funds were forfeited.We investigated this complaint and contacted MsHouge via telephone and explained to her that that her refund has been processed and that it may take up to days for her to receive the check via US MailThe check for $has to go on a spreadsheet and send to upper management for approval then the check is cut and mailedIt really may not take days but that is the time that we have to allow.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T Agency Complaints

Dear *** ***This letter serves as a formal response to the complaint listed above.operations Center *** *** *** *** *** *** *** ** ***The customer contacted the Revdex.com because he has been receiving numerous telephone calls from an inmate in a
correctional facility that *** is the service provider forrequesting him to set up an account*** *** would like the calls to stop.We contacted *** *** on April 8" via telephone and informed him that we have put a block on his telephone number which will prevent him from receiving any calls from all facilitiesthat *** is the service provider for.*** anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,Kathi T***
Agency Complaints