Global Tel* Link Corporation

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she paid $so she would be able to accept unlimited calls from an inmate in The [redacted] ***? Prison [redacted] never received the service so she is requesting a refund.We investigated this complaint and contacted [redacted] via telephone and explained to her that unfortunately she filed her complaint with the wrong companyGlobal Tel"Link is a company that provides telephone service and equipment to correctional facilitiesWe explained to [redacted] that she needs to file her complaint with GlobalTelThis company offers unlimited calling and call forwarding numbers at a discounted rateGlobal Tel"Link is not affiliated with this company in any wayIn addition, We provided [redacted] with GlobalTel Contact informationGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

December 4, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because back in March he contacted GTL to close his AdvancePay account and requested that his account balance be transferred to his new telephone number or refundedThe money was never transferred or refunded.We investigated this complaint and contacted [redacted] via telephone and explained to him that a $refund was processed in the form of a credit back to his credit card on March 14th, In addition, we informed him that we have located $in expired funds for account # [redacted] and have reinstated the funds back to his account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

July 1, The Consumer contacted the Revdex.com because of a GTL system error his credit card was charged twice when he was establishing his AdvancePay account to accept calls from his brother in TheSullivan County Correctional FacilityWe investigated this complaint and contacted Mr [redacted] via e-mail and informed him that we have voided the $duplicate payment.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours, Kathi T [redacted] Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, they gave no good reason for problem,but they did contact me and so far there have been no problems [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: They keep telling me what they're charging me is correcthere is the list of fees they charge for the facilities they contract forif you notice the most they charge for a call is on any one of these is connection fee and at the very most cents per minutethey're charges me connection fee and cents plus tax per minutethey can keep calling me and telling me what they are charging me is correct when in fact this list of fees i'm presenting to you I got off of their web sight so unless they adjust my fees and credit my account i'm not going to stop my complaint Regards, [redacted] ?

September 2, 2015This letter serves as a formal response to the Complaint listed aboveThe Consumer contacted the Revdex.com because she made a payment in the amount of $to her account on July 22nd and the payment never posted to her account [redacted] is requesting that the payment be applied to her account as well has additional credit for the time it has taken to get this issue resolved.We investigated this complaint and contacted [redacted] via telephone on September 1st and advised her that we have located the payment and posted the full payment of $to her account GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours, Kathi T Agency Complaints

December 9, Dear [redacted] ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she no longer needs her GTL telephone account and she is requesting that we close her account and refund the remaining balance on the account.We investigated this complaint and contacted [redacted] via e-mail on December 8th and informed her that we have issued a credit in the amount of $back to her credit card [redacted] is aware that it could take to business days for the credit to appear on her credit card statementGTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely Yours, Kathi TAgency Complaints

February 3, Dear ** [redacted] This letter serves as a formal response to the complaint listed above The customer contacted the Revdex.com because she paid $to set up an account with GTL to be able to talk to an inmate in a correctional facility that GTL is the service provider forThe service never worked for her and she is requesting that we refund the $ We investigated this complaint and contacted ** [redacted] via e-mailWe advised her that we have waived the $refund processing fee and have issued a credit in the amount of $back to credit card ending in [redacted] In addition ** [redacted] is aware that it could take up to to business days for the credit to appear back on her credit card GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call Sincerely yours,

This response is in response to ** [redacted] 's rejection of our resolution letter dated May 7th We apologized to ** [redacted] for the unprofessional experience he had with the CSR when he first contacted GTLWhen a customer has a negative experience with our customer service department we appreciate the fact that they bring it to our attention Hopefully by providing ** [redacted] with the CSR's direct phone number that he spoke with regarding this complaint he will call her should he have any additional problems in the future

Global Tel" Link Corporation Corporate Headquarters [redacted] ***? ? Reston, VA 20190? Operations Center? ? [redacted] ? [redacted] ? Mobile, AL 36602? www.gtl.netDecember 30, 2015Revdex.com Of The Metropolitan Washington DC and Eastern Pennsylvania K Street NW, 10th Floor? Washington, DC 20005-3404RE: Jamee [redacted] ?" Revdex.com Complaint ID# [redacted] This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because Some of the calls she receives from an inmate in The Spartanburg County Detention Facility have been disconnecting prematurelyMs [redacted] is requesting a refund for these calls.We investigated this complaint and contacted Ms [redacted] via telephone and explained to her that we listened to the recordings of her calls and determined that the calls dropped due to our system detected a? 3-way call was being attempted when in fact there was no 3-way call attemptWe have issued a credit in the amount of $to Ms [redacted] 's account for the calls.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency ComplaintsOffice ###-###-#### [redacted] | www.gtl.net

The customer contacted the Revdex.com because she made a $deposit to an inmate's debit account and the money was never appliedWe investigated this complaint and contacted Ms [redacted] via telephone and explained to her that our records show that she attempted to make a payment to the inmate's debit account through GTL's website and the payment was approved; however it was never applied to the inmate's accountWe have located the payment and adjusted the account to the correct balance.The CSR that investigated this complaint provided Ms [redacted] with her direct telephone number should she have any additional problems in the futureGTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely yours, Kathi Tarkir Agency Complaints

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: No calls were ever received from GTL I do have voicemail and caller ID and was actually never contacted by them I communicated this through email and it was admitted that they were, in fact, calling the wrong person This did not alleviate my dissatisfaction with themI have read the email dated 8/and do agree that the calls have been connecting better lately Therefore, I suppose this may consider the complaint closed for the reasons originally stated, but I believe that I am not the only customer who is having this problem I can only hope that the others will file their own complaints Regards, [redacted]

Attached is the resolution letter to this complaintThis letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she is requesting that her mother, [redacted] account closed and the remaining balance refunded We investigated this complaint and contacted [redacted] via telephone on May 29" and determined what she is really asking for is to transfer the remaining balance on account # [redacted] to her account which is [redacted] ***When she called in to request this transfer her request was denied because at the time the account was established [redacted] was not added to the account as an authorized userIn addition [redacted] is not an authorized user on [redacted] 's accountA refund was processed on [redacted] account; however because of GTL's privacy policy we were unable to disclose the amount and time the refund was processed to [redacted] because she is not an authorized user on the account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she has been receiving unwanted calls from GTL repeatedly throughout the day and nightMs [redacted] is requesting her telephone number blocked.We investigated this complaint and contacted Ms [redacted] via telephone and explained to her that we determined that she was receiving calls from an inmate in the Jefferson County Jail (AL)Per Ms [redacted] 's request we have placed a block on her telephone number which will prevent her from receiving any calls from all of the correctional facilities that GTL is the service provider forIn addition we explained that we have no Control over who the inmates attempt to call and it was possible that he was dialing her number in error.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

December 9, 2014Dear [redacted] ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on November 3rd she made a $payment to her GTL telephone account and another payment in the amount of was deducted from her credit card on November 3rd as well [redacted] is requesting a refund of $which represents the payment that were never applied to her account.We investigated this complaint and contacted [redacted] via telephone on December 4th and explained to her that our records show that a credit was issued in the amount of $back to her credit card on December 3rd in addition we explained that she needs to allow to businessdays for the credit to appear back on her card.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call

December 8, 2014Dear [redacted] ***This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she was charged for calls that she accepted from an inmate in the [redacted] County Jail however she never actually spoke to the inmate [redacted] is requesting a refund for the calls.We investigated this complaint and contacted [redacted] via voicemail on December 5th and explained to her that we listened to the recordings of the calls in question and we determined that the length of the calls were under minuteWe have issued a refund in the amount of $for the calls [redacted] was provided the direct contact telephone number of the representative that resolved this issue if she would like any additional information.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely Yours,Kathi TAgency Complaints

November 4, The Consumer contacted the Revdex.com because she requested a refund of the balance on her account on September 9th and has yet to receive the refundWe investigate this complaint and expedited the refund process for a check in the amount of $We attempted to contact Ms [redacted] with this resolution; unfortunately she was not availableGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours, Kathi T [redacted] Agency Complaints

August 5, Dear [redacted] ***The customer contacted the Revdex.com because on June 28th she called GTL to close her account and refund the balance [redacted] was told it would take days to process her refundIt has been days and she has not received the refund.We investigated this complaint and contacted [redacted] and informed her that we tell customers that the mailing of checks for refunds takes an average of to weeks; however it can take up to days because of getting the refund approved and then processing the actual refundThe refund has been approved and processed and we have waived the $refund processing feeTotal amount of refund is $88.80GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to callKathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she was trying to set up an account to be able to talk to an inmate in the Shelby County Jail (TN)The payments were deducted from her credit card but never posted to her account.We investigated this complaint and contacted Ms [redacted] via US mail and explained to her that the payment attempt on 1/22/@) 17:voided and was posted back to her credit cardThe payment on 1/22/@ 16:posted to her accountIn addition we have provided Ms [redacted] copies of her callstransaction history records.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours, Kathi T [redacted] Agency Complaints

This company is highway robberyThey charge excessive fees and do not charge the way their own website explainsThe only reason they get away with what they do is because they have the franchise on what they do and they need to be stopped