Global Tel* Link Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 5, 2015Dear [redacted] ***, This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because she set up an AdvancePay account so she could talk to her husband who was incarcerated in a correctional facility that GTL is the service provider for [redacted] ***'s husband was released before she used the account, therefore [redacted] is requesting a full refundThe original refund request was made on 11/12/14.We investigated this complaint and contacted [redacted] and advised her that her original refund request could not be processed because the account number that she provided in her request was invalid [redacted] provided us with the correct account number and a full refund was submitted for processing on 12/29/The refund was issued in the form of a credit back to [redacted] ***'s credit card [redacted] is aware to it could take up to to business days for the credit to appear on her credit card statementGTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely Yours, Kathi TAgency Complaints

September 24, 2014Dear [redacted] ***,This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she states that the calls she receives from an inmate in a correctional facility that GTL is the service provider for are supposed to be minutes in length and the calls disconnect after only minutes [redacted] would like to have her account credited for the minutes she did not receiveWe have e-mailed [redacted] copies of her call records for her review [redacted] 's calls vary from minutes to minutes in lengthThere is no indication that the calls are disconnecting prematurelyAll of the calls [redacted] receives are billed at a flat rate of $plus $tax for a total of $per call regardless of how many minutes the calls areI am attaching a copy of the call records with this response.There is no credit due at this timeGTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours, Kathi T Agency Complaints

December 22, 2014Dear [redacted] This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because she closed her GTL account and was told it would take 4–weeks to process her refundIt has been weeks and she still has not received her refundWe investigated this complaint and contacted [redacted] via telephone and explained to her that our records show that a refund check had been processed on 11-17-14; however the check has never been cashedA new refund check in the amount of $was issued and was mailed to [redacted] via overnight mail [redacted] contacted us and verified that she had received the replacement check.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours, Kathi T Agency Complaints

June 3, 2014The customer contacted the Revdex.com because in February she closed her GTL account and requested that the remaining balance on the account refunded [redacted] has yet to receive her refund.We investigated this complaint and contacted [redacted] on June 2nd and she informed us that she received the refund check in the mail on May 27nd.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did speak with GTL about this resolutionThe money has been refundedMy words to the GTL representative was that the amount of money in dispute was not the issue, rather the complete lack of professionalism regarding their errorI tried numerous calls and emails and was treated extremely rudelyI was told that there was no error by GTLIt wasn't until the Revdex.com was notified that something was doneI explained to the representative that considering 20% of the money paid to GTL went to fees, I would have expected better and more receptive customer service Regards, [redacted]

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because he paid $to his nephew's pre-paid account and the funds never posted to his account.We investigated this complaint and contacted Mr [redacted] via telephone and explained to him that in our investigation we determined that he made his deposit to [redacted] instead of GTLThe $payment has been located and we have issued a refund in the form of a credit back to Mr [redacted] credit cardMr [redacted] is aware that he needs to allow to business days for the credit to appear back on his card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

I have requested Global Tel Link to place a block on my number because I do not know anyone in a prison that is trying to reach meGlobal Tel Link pretended they will block calls coming to me but in reality did nothingI continue to get harassed by their calls asking me to accept call chargesI believe more or less this company is trying to scam meI called again to place a block on my call the second time and I continue to get harassed by calls coming from Global Tel LinkThey claimed they are not not calling me but someone in prison isI don't understand why they can't stop routing calls to my number when I have already declared I will not accept any calls coming from themI have also placed my number on National Do Not Call list and it didn't helpThey would not leave me alone and I feel very harassed

January 15, 2016Revdex.com Of The Metropolitan Washington DC and Eastern Pennsylvania K Street NW, 10" FloorWashington, DC 20005–3404RE: [redacted] – Revdex.com Complaint ID# [redacted] This letter serves as a formal response to the complaint listed above.The Consumer contacted the RevDex.com because she made a $cash payment via the kiosk at the Noble County prison and the payment never posted to the inmates accountMs [redacted] is requesting a refund of the $cash payment.We investigated this complaint and contacted Ms [redacted] via e-mail and explained to her that her refund has been processed in the amount of $and was mailed to her via US mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours, Kathi T [redacted] Agency ComplaintsCGILOffice ###-###-#### [redacted] | www.gtl.net

December 29, 2014Dear [redacted] ***: This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she requested a $refund from GTL and she still has not received the refundWe investigated this complaint and contacted [redacted] via e-mail and explained to her that GTL's accounting department processes over refund requests a day and due to holidays and vacations they are behind [redacted] ***'s $refund was expedited and has been processed.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely Yours,Kathi T Agency Complaints

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that the message does not state that there will be a fee charged as I explained to the representative when they contacted meWhen a person from the jail calls you and you choose to set up a prepaid account there is not a mention that a fee will be chargedI understand fees may differ depending on the state you are in but it does not say anything about a fee being chargedHowever I no longer need the services but I would like the fees that were charged to be refunded to meThe company will not do it so it is a waste of time they will keep just insisting that the message tell you there are applicable fees but it does notThank you Revdex.com Regards, [redacted] ***

The customer contacted the Revdex.com because she was told that if she would like to accept cell phone calls from an inmate in a correctional facility that she would have to set up anAdvance pay account.We investigated this complaint and contacted Ms [redacted] via telephone and explained to her that cell phone companies do not bill for collect call nor does GTL, therefore it is necessary to set up anAdvancePay account to accept calls.Ms [redacted] informed us that the inmate has been released and will no longer have the need for our services.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call

December 16, 2014Dear [redacted] This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because 12/04/GTL told him that in order to transfer money from one account to a new account he would have to provide them with a copy of the bill for the new numberHe had not received a bill yet because it was a new numberIn addition he states that GTL withdrew money from his credit card without his authorization.We investigated this complaint and contacted [redacted] via telephone and advised him that the balance from his old account was transferred to the new account on 12/07/With regards to the money deducted from his credit card, at some point [redacted] signed up for GTL's auto reload programThis program will automatically deduct money from the credit card on file if the GTL account balance is less than the cost of a call [redacted] can opt out of this program at any time [redacted] informed us that if someone had explained to him what the auto reload program does, he never would have filed his complaint.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to callSincerely yours,Kathi TAgency Complaints

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ---------- Forwarded message ---------- F [redacted] the problem seems to have been fixedI have received several "good" phone calls in the last week or so Thank you Sincerely, [redacted] complaint number [redacted] Regards, [redacted]

Global Tel [redacted] Link Corporation www.gtl.netRevdex.com Of The Metropolitan Washington DC and Eastern PennsylvaniaK Street NW, 10" Floor Washington, DC 20005-3404RE: [redacted] – Revdex.com Complaint ID # [redacted] This letter serves as a formal response to the complaint listed above.December 14, 2015The Consumer contacted the Revdex.com because she is requesting that GTL close her old GTL account and transfer the balance on the old account to her new account.Ms [redacted] called into GTL's customer service department earlier today and her request to close her old account and transfer the remaining balance in the amount of $to her new account was processed at that time.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In their reply, it states they contacted me for my credit card information for the refundI also go a phone call stating they were authorizing a refund to my accountI never gave them credit card information, and because the initial charges were made fraudulently on my bank debit card, the original card was cancelled and an new one issuedAgain, they have not spoke with me at all, only left a voice message at my home phone number Regards, [redacted]

We have manually gone into our system and have increased the customers LEC limitThe customer was advised of this on Friday 10/10/Attached is the e-mail response from the customer

August 27, 2015This letter serves as a formal response to the complaint listed aboveThe Consumer contacted the Revdex.com because he purchased - $ [redacted] gift cards to add money to his GTL telephone account so he would be able to talk to an inmate in the [redacted] [redacted] JailThe funds were never applied to his account.We investigated this complaint and contacted [redacted] via telephone and informed him that one of the $payments posted to account number [redacted] when it should have been applied to account number [redacted] ***As a onetime courtesy we transferred the $to the correct accountWith regards to the other $payment; this payment was applied to the inmates Debit accountThe $payment will remain on the inmates debit card and she can use this money at her own discretionGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,Kathi TAgency Complaints

October 18, The Consumer Contacted the Revdex.com because she states that at least unauthorized charges posted to her bank account from GTLMs [redacted] is requesting a refund of these chargesAfter reviewing the transactions for account ####-###-#### we determined that Ms [redacted] 's bank account was not overcharged by GTLMs [redacted] chose the Advance Pay one call billing method to accept calls from the inmate who is currently incarcerated in the Shelby County Main Jail (TN)Each time this payment option is used a transaction fee is deducted from her account as well as the cost of the callThere is no refund due to Ms [redacted] at this timeA copy of this resolution was sent to Ms [redacted] via e-mailGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours, Kathi T [redacted] Agency Complaints

RE: [redacted] – Revdex.com Complaint ID # [redacted] This letter serves as a formal response to the complaint listed aboveThe Consumer contacted the Revdex.com because she made a $payment to her son'strust accountThe payment posted to his debit account insteadMs [redacted] 's son is currently incarcerated in the [redacted] corrections facility.We investigated this complaint and contacted Ms [redacted] via telephone and informed her that we have issued a refund check in the amount of $The $represents the payment that posted to the inmate's Debit account when it should have posted to his trust account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T [redacted] Agency Complaints