Global Tel* Link Corporation

Review: I obtained this company when my son was arrested in Va. and put in [redacted] Regional Jail. I put $40.00 on my phone so my son could call me collect. He called me 1 time at a cost of $4.25 on Feb. 20 2014. I received an invoice from them showing this charge in addition to 4 additional fees they charged on the 28th. After all charges I had a credit balance of $30.50. I called them today, July 8 to have my money credited back to me. They told me that I had 90 days to do this and because I waited I now have a zero balance...I asked them why does it not state that on my invoice , he could not tell me other than I have a zero balance. I have the invoice I would like to share with the Revdex.com however I have no way to attach it to this complaint...I hope I get an answer from you, and a resolution to this. thank you

Product_Or_Service: collect call service

Order_Number: INV.# [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $30.50 refunded

Business

Response:

July 25, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she is requesting a refund of the remaining balance on her account.We investigated this complaint and on July 22nd processed a refund in the amount of $30.50 and have expedited the refund check to [redacted]. [redacted] was advised of this resolution via e mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,Kathi T[redacted] Agency Complaints

Review: they r suppose to charge 2.50/ call if its a local call. [redacted] has too many people and now uses [redacted] area codes for [redacted] since the [redacted] has run out. so I called my [redacted] provider and asked if this is [redacted] they say yes. because why would I have a [redacted] number when I stay in the [redacted] area? they also gave me achoice to change it to a [redacted] instead of my current [redacted] which is also coming up to them as a [redacted] number. I spoke with a suporvisor [redacted] id #[redacted] several times asking her to fix my charges of long distance which is $7.16 per call instead of 2.50. she insist that its a [redacted] number and so is the [redacted] I told her I cannot get a [redacted] # they r no longer available and for several years [redacted] has also been considered local. she refuses to change that or call [redacted] or give me with her superior and says if I cannot get a [redacted] # then I must pay the $7.16 per call? even thought my number is a [redacted] number? so I am getting ripped off and cannot even speak to another person about this issue she says she cannot do anything not even write a complaint to her superiors to fix this issue for the future even? im stuck with her and she is as high as it goes! this is insane and I feel if my phone company and all other cell phone carriers give out [redacted] area codes as [redacted] numbers than why am I being charged for long distance? and if I cant get a [redacted] number than I have to be ripped off? its not my fault [redacted] is overpopulated and it is not fair for me the consumer I live more than 2 hrs away from [redacted] and know no one there? my friends call me from thier house phones and payphones fine sooo why r they insisting?Desired Settlement: I want them to do whatever has to be done to fix this error. I have no choice and it is suppose to be a [redacted] number according to most cell phone companies. I want them to adjust my billing or refund my money and make it local since it [redacted] is suppose to be local for [redacted] for several years now ive never had a issue before

Business

Response:

Attached is the resolution letter to this complaint.

Review: I had set up an account with [redacted] on March 17, and cancelled my account on March 19, When I called [redacted] on March 19, I requested that my account be closed and a refund to be sent to my at my home addressI was advised on March 19, that the refund would be sent within thirty (30) daysWhen I called [redacted] back after the days had lapsed, I was advised that I was mistaken, that the refund takes thirty "business days" to process then it would taken an additional thirty days to receive it in the mailEvery time I contact [redacted], I am told that it will take an additional thirty days to receive my refundIt is now ninety-seven (97) days since I requested my refund and I have still not received itI spoke with a customer service representative named [redacted] on June and [redacted] advised me that there are "many many" people waiting for their refund and not receiving it and he could not tell me anything moreI just have to waitI was told that the check was mailed on May 6, 2014, however, I have not received itI receive all of the Account Summary letters from [redacted], but I have not received my checkI have confirmed that the "original" check was never cashed so I do not understand why this company continually lies to its customers and does not send the refunds to its customers.Desired Settlement: I would prefer that the refund be credited back to my debit card instead of a check since it is obvious that the checks are never actually sentIf I paid with my debit card, there should be no problem issuing a refund to my debit cardIf I must have to get my refund by check, I want proof that the check was not only written, but sent to me in a way that I have to sign for it, to prevent it being delivered incorrectly
Business
Response:
June 30, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on March 19th she requested that her account be closed and the remaining balance on the account to be refundedShe still has not received her refund.We investigated this complaint on June 30th and attempted to contact [redacted] via telephone; unfortunately she was unavailable so we left her a voice message informing her that we have processed her refund in the amount of $and the refund check will be sent by priority mail, in addition we left a contact phone number to call if she has any questions

Review: Refund has been owed to phone number account ###-###-#### since Jan. 10, 2014. Told it would be refunded in 30 to 60 days, then told after sixty days it would be another 30 days before it made it's way into banking account by direct deposit. Three weeks ago told it was in process and would be refunded to the account in 7 to 10 work days. I am very tired of the run around and I am sure they are collecting interest on this money and do not want to let any moneys leave them. This is my grandson's money that I am his rep payee over and this company are total thieves as it is and we want this money back. We would like you to let them know that we have filed this complaint with you and that they need to send the refund.Desired Settlement: DesiredSettlementID: Refund

Refund to checking account that moneys was paid out of on January 9th, 2014 to Global Tel*link. This money was only in their use for two minutes and they charged the account ten dollars for this use and we want back what is owed to us by them.

Business

Response:

June 3, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because in January 2014 she closed her GTL account and requested that the remaining balance be refunded. She has yet to receive her refund.We investigated this complaint and contacted [redacted]s on June 2via phone and advised her that the refund was processed on April 30th 2014. [redacted]s confirmed that the refund was in fact processed back to her grandsons credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Review: When I signed up to open an account for pre-paid phone access for an inmate, it was never disclosed that there would be a fee of $6.00 every time you add money onto the account. Had I known this in advance I would have put enough money on the first time to last the entire time of the inmate's sentence. And now when I attempt to get a refund for the money I have left, they tell me there is a $5.00 fee for the refund! This also is not disclosed. I only have a $5.98 balance remaining and it costs $5.00 to credit that to my credit card they already have on file?! No other business ever has charged me for a refund. This is outrageous, especially since the information is not disclosed before. If they did tell you ahead of time, then you could make a decision as to whether it is worth it to proceed or not.Desired Settlement: I would like the entire balance of $5.98 refunded. In addition, I would like a refund of $6.00 for the initial opening of the account since there was no information as to this fee. The second time I added money to the account I was doing so with the knowledge of the fee. Therefore, a total refund of $11.98.

Business

Response:

May 6, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she does not think she should be charged 5.00 to close her account and have the remaining balance refunded.We contacted [redacted] on May via US mail and advised her that we have waived the 5.00 refund processing fee and have issued a credit in the amount of 5.93 back to her credit card. [redacted] is aware that it could take 5 to 7 business days for the credit to appear back on her card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

Review: Talked on phone to representative of global tel*link, paid in full $25, as the transaction was BEING PROCESSED, she said she would be subtracting an account fee which was hefty, when all was said and done I had a 13.01 balance to talk to someone in a county jail. I just received a bill for an additional $1.10. I called the company and they said it was tax on the calls! I already paid tax on the transaction, $1.68. No one told me I'd continue to get a bill for more money. I received two phone calls totaling 9 minutes for my $25.00. The jail system has created a money grabbing company to financially assault people who need to contact loved one who land in jail.Desired Settlement: $1.10 refund, as I was told I didn't have to pay it, but it would go to collection.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Oct 14, 2013 at 4:59 PM

Subject: RE: complaint #[redacted].

To: "[email protected]" <[email protected]>

Thank you for handling my complaint. I received an email AND a voice mail message from Global Tele*Link saying they would remove the $1.10 charge and close the account. I truly appreciate all your organization does for consumers and handling even a small complaint as mine. Thank you so much!!!

Sincerely,

Sent from Yahoo! Mail for iPad

Review: When setting up account in order for inmates at a correctional facility to be able to call you, they describe charges as one time fees and charge them repeatedly. they also list charge amounts that differ from what you are charged. When contacting them they give different amounts then what was charged and what wold be charged . A concrete answer is never given as to what you are being charged for and what the actual rates are. When viewing the payment pages amount shown is not what is charged.Desired Settlement: I would like to have my account credited to what it should be and that the business no longer charges for things that are not mentioned or described or even told about to the consumer

Business

Response:

Attached is the resolution letter to this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My husband was detained on 10/4/13 and I purchase $25 worth of calls from Offender Connect. My husband and I spoke maybe two to three times within a couple of hours. He was released that same day and I had a balance left of $19.43. I called 10/7/13 to cancel and requested a refund of the balance. I was informed that there was a $5.00 cancellation fee which left my balance at $14.43. After waiting until 10/25/13, I called to see why my money wasn't put back on my card and I was told that the numbers given to my debit card wasn't correct. So I gave the number once again. I waited until 11/8/13 to call back and was told once again that their was an issue with my card and I would have to wait another thirty to sixty days before I get my money back. There wasn't any issue when I gave it to them to take the money off when I purchased the $25 so why is it all of a sudden proble** putting my money back on there? I don't feel comfortable giving my card information any longer....I shouldn't have to wait a total of four months or so to get what's owned to me.Desired Settlement: I think this business has the responsibility to give me the money I'm owed To be sent a check with the balanced owed which is $14.43

Business

Response:

December 30, 2013

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because on 10/07/13 she requested that the remaining balance on her account be refunded. **. [redacted] has yet to receive her refund.

We investigated this complaint and contacted **. [redacted] and informed her that the refund in the amount of $19.43 has been processed back to credit card number ending in XXXXX[redacted]. **. [redacted] was advised to allow 7 to 10 business days for the credit to appear on her card.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely yours,

Review: I called Global Tel Link's automated pre-paid phone service. ###-###-####. The auto-mated machine said that the card could not be processed. I have money in the account. But for some reason they took the money out of the checking account, but I did not get my phone time? They said that is was on the bank side and not Global Tel Links. I just don't understand how they took the money out of the bank but I did not get money on my phone account? I called the customer service number ###-###-####. They just weren't very helpful and I'm just confused about this situation. Any help would be greatly appreciated. Thank you.Desired Settlement: I only want a refund if I do not get the money back in the account within the 3 to 5 business days. Also I want them to fix this situation. This just doesn't make sense to me. That is why I am asking for your help. Thank you.

Business

Response:

December 3, 2013

Dear Ms. Horne

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she made a $25.00 payment to her account and the payment did not post; however $25.00 was deducted from her checking account. [redacted] is requesting a refund.

We investigated this complaint and contacted [redacted] and informed her that GTL did not debit her account, the status of the payment shows pending at the financial institution. [redacted] needs to contact her financial institution about getting the $25.00 payment released back to her account.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely vours.

Review: after a $5.75 collect phone call GTL placed a block on my home phone. I called them and asked them to remove the block but they stated they couldnt. I know this to be false because on 11-5-2013 I called them to remove a block on a different phone number and with no problem or hesitation they did. The person I talked to didnt hesitate to remove the block or tell me he couldnt, he just did. Now today with a different person they are saying they cant.Desired Settlement: take block off my home phone so that I may receive collect calls.

Business

Response:

November 14, 2013

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she was informed by GTL that if she would like to continue to receive calls fron an inmate at the Glen Helen Reception Facility she will have to establish an Advance Pay account. [redacted] would like to continue to have the calls billed to her LEC.

We investigated this complaint and determined that **. [redacted] had exceeded the velocity threshold limit, when a customer exceeds the velocity threshold we ask the customer to set up an Advance Pay Account.

The velocity thresholds are not set forth by her Local Exchange carrier but by where the call originates from - GTL’s phone platform at the facility. Customers like herself that receive a high amount of calls within various interval could be subjected to opening a prepaid account that needs to be funded through various channels (e.g. check, money order, credit cards). This practice in standard in the industry and there are hundreds of thousands of customers utilizing this service every month.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely yours,

Review: I received two phones calls both of which ended abruptly after less than two minutes. These calls were prepaid with a debit card. I then proceeded to call Global Tel Link and advise of what happened to get my money refunded. The first agent I spoke with advised that because I had received my phone calls on a cell phone, their policy states that I could not get a refund. So I asked to speak with a supervisor. The escalation team continued that the policy wouldn't allow for a refund. I advised the agent, that they can not force me to uphold a policy that I had not agreed to or had any acknowledgement of, and again requested that my funds be refunded. She verbally agreed to refund one of the calls but not for both. I then asked to speak with her manager. After about five minutes of requesting a live supervisor and not a call back within 34 to 48 hours she placed on hold for about 5-10 minutes. When the supervisor came to the phone, I could immediately tell that she had an attitude and did not want to be bothered with me and my request. I kindly advised her that I have been using this service for some time now and that of all the times I had disconnected phone calls, this was the first time I was calling in for a refund. She acknowledged that the calls disconnected back to back but stated that I would not be getting a refund nor will she acknowledge the one time refund the previous agent offered. This company has a monopoly on providing this type of phone service, therefore it treats its customers with utter disrespect. I tried to reason with these people on a business and human level, but they clearly do not care about customers only about money.Desired Settlement: Global Tel Link should refund me for at least the one phone call that their agent agreed I could get.

Business

Response:

October 1, 2013

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she had 2 calls back to back that disconnected prematurely and she is requesting a refund for one of the calls.

We attempted to contact **. [redacted] via phone however we were unable to reach her by phone so we sent her the resolution via an e-mail. **. [redacted]’s account reflects that when she called GTL the GTL supervisor offered **. [redacted] an adjustment on her account in the amount of $2.77 which is the cost of one call from [redacted], Texas. **. [redacted] refused the supervisors offer. **. [redacted] was advised correctly by the GTL supervisor that accounts created with a cell phone are created at the “customer’s own risk”. GTL does not guarantee service on cell phone accounts. We have issued a onetime courtesy credit in the amount of $2.77 giving **. [redacted] account a balance of $3.35.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely,

Review: They are behind in refunds, ask for a supervisor and not getting one, not given refunds in a timely fashion, rates are out of this world, wants to charge you for a refund of your own money for example you put $25.00 on the account and they charge you $6.95 to put money on the account and when you go to close the account they want to charge you $5.00 to get your refund. They take for ever to answer the phone when you call.Desired Settlement: Want this handled not in 30 days but right now

Business

Response:

August 26, 2013

Dear **. [redacted],

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she closed her account and is requesting that the balance on her account be refunded.

We investigated this complaint and determined that **. [redacted] is not the actual account holder nor did the credit card that was used to set up the account have her name on the card. We sent **. [redacted] an e-mail asking for the account owner to contact us regarding the refund. The account owner, **. [redacted] contacted us and as a onetime courtesy we have waived the $5.00 refund processing fee and issued a credit in the amount of $17.45 back to his credit card.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely yours,

Review: well I purchase collect call services from them they charge a fee for that never got to use the service and they charge for some minutes , on top of that I called on 8/20/14 to get a refund and they told me if you want a refund there is a 5.00 dollard collection fee and it will take 30-60 days to take effect this is a ROBBERY THIS COMPANY ARE CRIMINALS STEALING IN PLAIN SITE . Out of $25.00 dollards iam getting back $ 9.39 dollard refund . CRIMINALS THEY SHOULD BE IN JAIL PICK POCKETS IN PLAIN SIGHT WORSE BUSINESS I ever encounterDesired Settlement: At least they should be honest business in giving back the customer whats fair not take more for wanting to get your own money back . AN HONEST BUSINESS THATS WHAT I WANT OOHH AND MY MONEY .

Business

Response:

September 8, 2014Dear [redacted]The customer contacted the Revdex.com because she set up an account to talk with an inmate in a correctional facility that GTL is the service provider for however, the inmate was released and she never used the account. When she called in to request a refund she was told that there would be a $5.00 refund processing fee. [redacted] is requesting that the processing fee be waived.We investigated this complaint and contacted [redacted] via telephone on September 8th and informed her that we have issued a credit for the full $25.00 back to her credit card. The credit should appear on her credit card in 3 to 5 business days.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,Kathi TAgency Complaints

Review: On August 4, 2014 about 4:30 pm - I received a call from my husband at [redacted] - after about 5 minutes into the call, GTL's recording came on saying we had 1 minute remaining. We are charged for a full 15 minutes call. GTL refuses to refund the phone. We are charged and are to have a full 15 minutes on the phone call, this is fraud of anything less than 15 minutes. GTL timed out the call early, themselves. The call was not because of bad phone reception, but because GTL timed out early.Desired Settlement: Refund the call on the phone account. Amount $4.20.

Business

Response:

August 11, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on Aug 4th 2014 she received a call from her husband who is in the [redacted] Correctional facility and about 5 minutes into the call GTL's recording came on and said that they only had 1 minute left. The calls are supposed to last 15 minutes.We contacted [redacted] and informed her that we had listened to the recording of the call and she was correct. The 1 minute warning came on and the call was disconnected before the allotted 15 minutes. In addition we advised her that we noticed the same thing happened on a call she received on Aug. 3rd 2014. We have issued a credit for the 2 calls in the amount of $790 to [redacted]'s account.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours, Kathi T[redacted] Agency Complaints

Review: I had three phone calls disconnect on me all by itself. It cost $4 a phone call, one call disconnected right when I accepted the call, the two other calls were disconnected 4 minutes into the conversation. They said they will not refund bc I was on 3 way. I tried to tell them I was not say they said then the other person was. How is that possible when the other person is in prison. They need to refund my $12 because it's there screw up not mine. Why would I pay $4 a call just to hang upDesired Settlement: $12

Business

Response:

July 11, 2014Dear **. [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because he is requesting a refund for 3 calls that disconnected prematurely.We listened to the recordings of the calls in question and determined the reason the calls disconnected was because the person that monitors the calls at the correctional facility detected sexual connotations and profane language in the conversation and terminated the call. This type of language is not allowed by prison officials. The recorded message that is plays prior to **. [redacted] accepting the call from the inmate states that “the call may be monitored”. Based on this information, there is no refund due at this time.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours

Review: I opened an account in September 2011 and requested that they mail a refund in the amount of $15.75 back. I was told that a refund check was mailed. I advised that I have never received a chck. I was then told by a supervisor that it would be researched and a stop payment would be issued and a new check would be sent. To date I have not received a new check nor documentation of the check being cashed. They never closed the account as I requested .

Please assist me in getting a resolution of having my money refunded and the account closed.Desired Settlement: Please assist me in getting a resolution of having my money refunded and the account closed.

Business

Response:

Attached is the resolution letter to this complaint.

Review: I made a payment to my husband phone acct in prison. The funds were applied to the wrong acct because of a known system issue. The funds were taken instantly from my credit card which I provided to the company a month ago, yet no response from the company nor have the funds been applied to the correct account or refunded.Desired Settlement: I want the funds returned to my credit card or applied to the correct account.

Business

Response:

July 7, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she is requesting that the $14.00 missing payment she made be either applied to her husband’s account or credited back to her credit card.We investigated this complaint and contacted [redacted] via e-mail and informed her that the $14.00 payment was applied to account number ###-###-#### on June 26th.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

Review: I have tried to talk to Global Tel Link about the blocking of my phone for collect calls. They have told me that I have exceeded the amount of collect calls that I can receive. The person that has been calling collect has only been calling once a month and to my knowledge this is not exceeding the call limit. I have tried to explain that I only allow one call a month. Why should my phone be blocked from collect calls? I have received only one call per month for about a year now. This has never been a problem before. Shouldn't the company let me know before they can block my phone from receiving collect calls? I don't have any other way for the person to communicate with my daughter and I and would really appreciate the company to unblock my phone so that I can receive one call per month from this person. After all it is a family member who is communicating with me. I think that this company needs to practice good business habits. I know that Global Tel Link has a bad rap. I think that this company better change their policies a bit before things get out of hand. Can you please help me in this matter? My understanding is that they block the calls if you make too many calls within the month. I know that there are people out there in the same boat as I am and they would like a little bit of a relief out there. After all most people are not working and can't afford to get a prepaid account with Global Tel Link. Many people would like to be able to receive one phone call a month without too much problem. It would make my life a bit better. I am on a limited budget and can't afford the prepaid account. I also know that it can be costly every month for me to do this. I would like for Global Tel Link to unblock my phone and let the person call me once a month like he has been doing for a year. I don't like dealing with Global Tel link if all they do is make it harder for people to have communication with their family members. I was not informed about the block on my phone until I called them today( Feb 26). I received a collect call on Feb 14 without too much problem. Please try to help me in this matter. It would be greatly appreciated. maybe there can be another company that can take over since Global Tel Link refuses to help people out when they really need to have communication with their family members. Thank youDesired Settlement: I want Global Tel Link to remove the block on my phone so that I can receive one collect phone call from an inmate a month. Is this too much to ask?

Business

Response:

Attached is the resolution letter to this complaint

Review: Payment for service was declined, though funds in account were sufficient, but still put a hold on the funds as a pending chargeDesired Settlement: They are already charging insane prices for service, and refuse to refund dropped calls, now placing holds on funds for declined transactions

Business

Response:

May 6, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made a payment on her account however the payment declined even though there were sufficient funds in the account. **. [redacted] states that GTL has placed a hold on the funds as a pending charge. In addition **. [redacted] feels her account should be credited for calls that disconnect prematurely.We investigated this complaint and contacted **. [redacted] via e-mail on May 2nd and explained to her that our records show that **. [redacted] attempted to use nine different credit card numbers to pay on account # [redacted]. **. [redacted] had previously been advised by GTL that declined credit card transactions are released back to her account by her financial institution, not GTL.As a onetime courtesy we have issued a credit in the amount of $5.70 to **. [redacted] account for a call that disconnected prematurely on April 25th 2014. **. [redacted] was advised of GTL’s cell phone policy when she first established her account. GTL does not guarantee service on accounts set up on cell phones.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

Review: I paid GTL $50 in order to speak to an inmate in [redacted], OH. The first couple weeks of speaking to the inmate went fine. Then they cut off the serice and claimed that I cannot use their service using my cell phone. They lied and said I had never spoken to the inmate. Now they have my $50 and say they can't refund it because I paid them online with credit cards for the services.

I have the proof on my phone of how many times I talked to the inmate, what days, what time and for how long.Desired Settlement: Either give me my $50 back or reconnect the service. I found out they control all telephone communications in all jails and prisons in the state of Ohio, so this is the only company I can go through to talk to the inmate.

Business

Response:

November 14, 2013

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she paid $50.00 to set up an account to accept collect calls from an inmate in The [redacted] Reception Facility. **. [redacted] states that GTL cut off her service and now she is no longer able to accept the inmates' calls.

We investigated this complaint and contacted **. [redacted] and explained to her that the account that was set up did not belong to her and that is why the service was terminated. **. [redacted] stated that [redacted] is her daughter and telephone service is in her name. We offered to issue a credit in the amount of $50.00 back to the credit card that the account was set up on; **. [redacted] advised us that this credit card company does not allow having credits issued back to the card. We have submitted a refund request in the amount of $50.00. As soon as the refund is processed the check will be mailed to **. [redacted].

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely yours,