Global Tel* Link Corporation

This company is nothing but a SCAM! How are they allowed to operate under Global Tel Link, DSI and whatever other names they've pondered up overnight? You are under the assumption that you are being billed thru Global Tel Link until you call customer service and receive the Call Center thats located in the middle of India that will inform you that they billed your card, but you are calling the wrong company. The one it had the audacity to tell me that you use they service at "Your Own Risk". This entire company should be investigated and SHUT DOWN... Not only did I encounter billing issues, but the phone service never worked at all. Each time I called I was giving different excuses and told that the facility that I was trying to receive calls from was connected with another company, although on their website it clearly states that they are all partner companies.

Review: global tel link deducted $25.00 from two different pre-paid credit cards. yet did not give me the service that they deducted the $50.00 for. They have had my money on "hold" since the 26th and the 27th of December of 2013. They said that the money will be placed back on my card on the 7th and the 10th of January. this is not acceptable and should not occur in the first place let alone twice to one person in a matter of two days. I need my money now. I put the money on the prepaid cards, for one reason. my fianc is out of jail now. I had to travel 31 miles to the walmart store due to globals customer service telling me that it was walmart not them that was holding my funds. I want my $50.00 back immediately and I feel like they should have to pay for my fuel and interest for the time they held the money from me. ITS ON TWO PRE PAID CARDS! Yet they said the transaction was declined.?. I have been sent back and forth by green dot and global tell link for excess of 4 days and no one will clear up this issueDesired Settlement: and compensation for my fuel, and interest on the $50.00 they held from me unjustly.

Business

Response:

Below is a copy of the e-mail that was sent to this customer on 01/07/14. as of today we have not received a response to this e-mail.

[redacted],

Review: On March 3, 2014, I paid $50 to GTL. Services never used. I requested a refund on March 27, 2014. Refund promised in 60 days. No refund ever received.

The service paid for was inmate calls to my phone 4044082458, which is also my acct #, from my son who was detained at Rogers State Prison, in Reidsville, GA. The debit was placed on my MC ending in 4348. My son did not call and was released. I called and requested a refund about a week after his release which was March 21, 2014. The operator said that it would be a reverse debit placed to the card# ending in 4348. This is my primary bank debit. On April 29, 2014, I called and spoke to "Abraham" at GTL and he searched my acct, told me that he could not find where anyone had documented my request. He filed this request for me, stated that I should receive my refund before June 29, citing it takes up to 60 days. On June 29th, I called again after looking over my bank statements and finding no refund. This time Jose was my operator. Jose said that the system had paid $50 to my Mastercard ending in 4348 on May 27th, and it should have shown on my acct by May 29th, 2014. While on the phone, I pulled my bank statements associated with that card, and double checked. No credit or deposit had been received. I informed Jose that this was the case and that I was searching from March up to June 29, 2014. Jose told me to submit my complaint to their "request an investigation" and he gave me this # 866-441-7285, a fax number to use to submit my complaint/req for investigation. I at that time 3:30 pm EST, wrote a letter explaining the situation and included copies of my bank statements from March up to June 29th, 2014; this included details of all deposits, debits from my acct associated with MC ending 4348 and had no such refund ever been documented. I expected response within 14 days, which I did not get. From that time forward, I have written emails, and called to verify that my request with documentation was rec'd. It shows receipt of my request on July 2nd, 2014. No other action shows on my acct with GTL according to the operator. The only responses I ever rec'd was from a Ms Lindsey A Ferguson, [email protected], saying for me to call them again. I have been only fair to the company as I did tell them that in a letter back to Ms Ferguson and another complaint to investigations dept that I would be reporting this matter to Revdex.com if my refund was not received on or before August 4th, 2014. Still, not even a call to my phone was ever rec'd, which happens to be the acct # that they use, so I know that they have it. That was my 6th and final attempt before contacting you. Please help.Desired Settlement: I deserve the refund promised of my amount paid which is $50, along with payment for all of my time that it has consumed. I have spent a total of 5 hours trying to get what should have been paid as promised. My time is valuable and could have been used for better things. The aggrevation is also an issue of stress and undue hardship placed on me, as you will see when you look at my bank statements. This issue was also brought to both of the operators to whom I spoke. I needed that money for nec

Business

Response:

September 23, 2014Dear [redacted]The customer contacted the Revdex.com because on March 27th 2014 she requested a $50.00 refund from the GTL account that she never used. The $50 has yet to be refunded.We investigated this complaint and contacted [redacted] via e-mail as she was unavailable to reach her by phone. We determined that there was an error in processing [redacted]'s refund and the $50 credit was never issued back to her credit card. The refund was processed on September 19th and should appear on [redacted]'s credit card within 5 to 7 business days.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

Review: This company called my personal cell phone saying there was an inmate trying to reach me but I could not accept the call without purchasing $25.00 or $50.00 worth of call time. I Purchased the $25.00 and it turns out there was no one trying to reach me and when I call the service # there is no refund option. Also, when I called the Billing Question line (###-###-####) a machine answers that says (Your phone has been deactivated). And hangs up. None of these numbers allow you to talk to an actual person in order to get a refund. I've submitted a refund report several times and have received no phone call like the complaint form suggests. PLEASE HELP.Desired Settlement: I would like a $25.00 refund from this business scam.

Business

Response:

Attached is the resolution letter to this complaint.

Review: I cannot get Global Tel-link to send me a statement showing the charges against my pre-paid account. They take my money and give me an excuse that I HAVE to do everything online. I do NOT have internet access at home and cannot use my work computer for personal use. I need to have statements showing the charges so I may feel I'm not being ripped off by them.Desired Settlement: If they would send me a monthly statement, I could verify charges and make sure I have enough funds in my account.

Business

Response:

Attached is the resolution letter to this complaint.

Review: On November 3rd, I processed a payment for $25.00 to GTL Inmate Services. This was a payment to add minutes to my phone in order for an inmate to call my phone number. On November 5th, I received a call from GTL that my minutes were low. I called GTL on November 5th to find out why my minutes were low when I had just put $25.00 on my account. The representative indicated that she did not see a payment for $25.00. And that I had a balance of 41 cents. She transferred me to a supervisor and the supervisor indicated the same thing. I asked him if I went ahead and processed another $25.00 payment, would I be able to get a refund on the November 3rd payment, he is most definitely and that he was sorry for the mix up. He said that I would need to fax over a copy of my credit card statement to show that GTL took the payment and if they did then they would refund it since I never received credit for it. When I looked up my credit card statement, I saw a charge for $28.75 on November 3rd and the $25.00 payment. I called GTL back and told them that I never made a $28.75 charge. The representative at that time could see the prior representative's notes and told me to fax over the statement and they would refund it. I was told the refund would take 5 business days. I faxed the statement along with a cover letter on November 6th. I called GTL back on November 13th to find out the status of my request. The representative told me that all he saw was that the fax was received and it was pending. He transferred me to escalations. The representative in escalations told me to call back on the 18th of November and the refund should be complete. I called GTL back on November 28th because I still do not see a refund issued. The representative said that the issue is still pending and he does not know when it will be complete. When I asked for escalation he said that they do not have a number, when I asked for a supervisor he said that they will not talk to anyone until Monday, December 1st due to the holiday. When I asked to speak with someone other than he, because I have been dealing with this issue and differing information for a while, he said that I can only speak with him. I then ended the call by saying thank you and then hanging up.Desired Settlement: I would like a refund of in the amount of $53.75 issued to my credit card or by check.

Business

Response:

December 9, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on November 3rd she made a $25.00 payment to her GTL telephone account and another payment in the amount of 28.75 was deducted from her credit card on November 3rd as well. [redacted] is requesting a refund of $53.75 which represents the 2 payment that were never applied to her account.We investigated this complaint and contacted [redacted] via telephone on December 4th and explained to her that our records show that a credit was issued in the amount of $53.75 back to her credit card on December 3rd in addition we explained that she needs to allow 5 to 7 businessdays for the credit to appear back on her card.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have an account with global tech and I had a call disconnected on April 1st after 3 minutes. No warning of any kind. I experienced the same thing on April 2nd and after speaking with my husband's mom I found she too was having disconnections. I contacted the customer service by email because I was not able to get through to a person on the phone. I was replied to that I had to call to process a refund but after days of calling and being disconnected from them I'm starting to think my money will just be lost because the 3.25 per call was taken off and I can't even get the call I'm paying for. I haven't received a reply from them abd I have told them my trouble with calling in. I even left my number and heard nothing back.Desired Settlement: I would just like my calls refunded to my account

Business

Response:

April 23, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because the calls she receives from an inmate in a correctional facility that Value Added Communications (a subsidiary of GTL) is the telephone provider for have been disconnecting prematurely. [redacted] is requesting a refund for the dropped calls.In order for us to investigate this complaint we need the dates and times of the calls in question. We attempted to contact [redacted] several times to get this information. On 04/23/14 a person answered the phone and when we requested to speak to [redacted], the called party hung up the phone. We tried to call back and no one answered the phone.We would be more than happy to investigate this complaint when the customer provides us with the necessary information.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely,

Review: I checked my account balance with global tel link today 4/3/13 and it said $-22.and some change. I then proceded to speak with someone from global tel link . I spoke with a very dissatisfiying manger ([redacted]) who told me that it was a glich in their system. I then asked her as a manger of a company that sees that it's on their end and not mine to credit the negative balance back to my account so that I can procede to talk to my loved one from prison.Desired Settlement: I would like them to just make the avaliable balance set back to $0.00 so that I can continue to talk to my loved ones.

Consumer

Response:

Revdex.com of Metro DC and Eastern PA

Review: The company provides telephone service to inmates. While our son was incarcerated back in May 2013, we established a $40 pre-paid account for his use to call home. He decided not to use the service. I applied for the refund, and was sent a statement showing that a check was issued, but a check never arrived.

We have already (every contact) verified that our name, address, phone number is correct. They claim that they issued a check on 6/18/2013, yet we maintain that it was never received, and they maintain that they will verify whether it was indeed cashed or not, and if not, reissue another check.

On 7/29/2013 ... spoke with [redacted] who said a new check has gone out and I should receive it within the week (NOT).

On 8/19/2013 ... spoke to [redacted] who said a new check will be expedited (NOT).

On 9/16/2013 ... spoke with [redacted] who said he will verify whether the check has been cashed or not and they will send another in 3-5 business days (NOT)

On 10/10/2013 ... spoke with [redacted] who said their records show that another check DID go out on 8/19/2013 and he will look to see if that was cashed or not, and that I should call them back within 24-48 hours for that answer.Desired Settlement: Send me the $40 as promised.

Business

Response:

November 6, 2013

Revdex.com

Of the Metropolitan Washington DC and Eastern Pennsylvania

1411 K ST NW, 10th floor Washington DC 20005-3404

Attention: [redacted]

Re: [redacted] - Revdex.com Complaint ID # [redacted]

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because his son was incarcerated back in May 2013 and **. [redacted] paid $40.00 to set up a prepaid account so his son could call home. His son never used the account so **. [redacted] is requesting that the $40.00 be refunded.

We investigated this complaint and determined that the refund had not been processed. A refund check was processed in the amount of $40.00 and was mailed via overnight delivery on 11/05/13.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely yours,

Review: I started an account about one year ago and had funds remaining. My request for a refund was denied.

I order per paid calling on my phone and was not aware of any expiration dates on having this set up. When I called requesting a refund I was told that after 90 days the company keeps all unused funds. That's robbery!Desired Settlement: I want my remaining funds returned to my account.

Business

Response:

September 16, 2013

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she opened an account about a year ago and is requesting the remaining balance on her account be refunded.

We investigated this complaint and contacted **. [redacted] and advised her that we had no record of an account that was set up on the phone number provided in the complaint. **. [redacted] explained to us that she had changed phone carriers. In order for GTL to process a refund we need the account number that the account was actually set up on. **. [redacted] said she would have to look for the number and she would get back to us. As of today **. [redacted] has not provided us with the account number.

We will be more than happy to reopen this complaint once we receive the account number from **. [redacted]

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Review: I have not been able to recieve calls from inmate since he was in [redacted] jail end of May or so. I even set up another prepaid account under my home tn# to try to get calls to a landphone, in case that was issue. but still unable to as should have been able to.I had been able to recieve calls to my cell prevsly without an issue. So I just need a FULL refund for the FULL credit balance on both account tn#'s [redacted] cell & [redacted] home, that I was nableto use due o their not tryingto help me resolve why calls could notget thu to either line.Desired Settlement: Full credit Balanceon bot account/tn#'s . I dnt feel they should be able to keep any portion of the credit balance. Never able to provide me their services.

Business

Response:

October 22, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she has 2 existing accounts with GTL and she is unable to receive calls from an inmate.We investigated this complaint and determined that on account number [redacted] there have been no inmate call attempts since April 2014 and on account number [redacted] there have been no inmate call attempts since September 05 2014. It is possible that the inmate has moved to a facility that is not serviced by GTL.We have issued a refund check for the remaining balances on both accounts. We have attempted to contact [redacted] with this resolution however she has yet to return our calls.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

Review: I used a credit card for service to global tel link and I didn't know I had to set up an account with [redacted]. So that's what I did and I called global tel link back and they transferred my funds over to [redacted] on Wednesday january 14 2015 at 8:00 and now when I call [redacted] they say they don't see it in the system so where are the funds cause one rep. told me they can see it there and several others say they don't if it's been transferred over how come it's taking so long cause it's now January 20 2015

Business

Response:

Attached is the resolution letter to this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi my name is [redacted] and I have filed a complaint. I want to let u know that it has been taken care of and I wanna thank you

Review: My name is Ruby Campbell, I am the mother of Anthony D. Campbell. He was arrested for drinking and put in Jefferson County Correctional Facility in Jefferson County. We were given a number to call and set up on a debit or Visa card in order for him to call home. The number we were given is 1-888-949-3303. I put on my Visa.

The number of the Jefferson County Correctional Facility is 409-726-2500, address is 5030 Hwy. South 69, Beaumont, TX 77705.

My son left the Jefferson County Correctional Facility in February, 2014 and the last call he made home was February 6, 2014. They mailed me a balance showing $64.00 credit. I called and told them he left and could they return my money. They said I would receive it in 30 days. That was in February. I called in March, they were waiting for the ok. In April, I wrote to them and they were waiting to see if it was in their computer. In May I called on the 20th and talked to Diego, he said my check was mailed May 6, 2014.

I live on Social Security and I'm 75 years old and want was is due to me. I wrote customer service and asked for my refund, still no response.Desired Settlement: I want the $64 returned to me.

Business

Response:

June 3, 2014The customer contacted the Revdex.com because in February 2014 she closed her GTL account and requested that the remaining balance on the account refunded. [redacted] has yet to receive her refund.We investigated this complaint and contacted [redacted] on June 2nd and she informed us that she received the refund check in the mail on May 27nd.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,

Review: I'm being charged for a cellphone rate on my house phone and they did very little to research and find out if this was indeed a ceelphone or a house phone. Just like [redacted] has cellphones and landlines so does [redacted]. A decision was made on my acct and I was never notified after I was told I would be contacted in 3-5 days. Also I sent a email in and no one has responded to it.Desired Settlement: I would like my money refunded and a clear definition of what they consider a landline

Business

Response:

June 9, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she feels that the rate she is charged to accept calls from an inmate in the [redacted] County Justice center is incorrect.We investigated this complaint and contacted [redacted] on June 6th via telephone and explained to her that even though telephone number [redacted] is actually a Landline phone number the link or connection causes the number to appear in the system as a [redacted] mobile phone number. [redacted] indicated to us that she was satisfied with this explanation.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,

Review: [redacted]

#[redacted], OH [redacted]

Wednesday, 3/26/14

To Whom It may Concern:

I am writing in need of your personal assistance and professional expertise.

On November 8, 2013 a visitor of min, [redacted]. [redacted], attempted to deposit funds into my prison commissary account via an OffenderConect.com kiosk here at the [redacted] Correctional Institution. The funds were never deposited into my account.

Enclosed is a copy of the receipt. At the top of the receipt are various phone numbers given to [redacted]. [redacted] as she attempted to have OffenderConnect.com account for the missing funds.

Also enclosed is an official statement of my prison account fro the months of November and December of 2013. As can be seen from a 12/06/13 posting, OffenderConnect.com transactions are, in the fact, recordsed; but, there is no records of a transaction for the November , 2013 transaction supported by teh enclosed receipt.

I would very much appreciate your assistance in recovering the funds OffenderConnect.com did not transfer to my account.

Thanking you in advance, I am...

Sincerely,

cc: [redacted]. [redacted]Desired Settlement: I would very much appreciate your assistance in recovering the funds OffenderConnect.com did not transfer to my account.

Business

Response:

April 11, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on November 8th 2013 a friend of **. [redacted]’s made to his commissary account and **. [redacted] says that the payment never posted to his account.We investigated this complaint and contacted **. [redacted] via US mail and informed him that the funds did in fact post to his account. The payment was for $20.00 minus a $3.00 transaction fee. Below is a copy of the transaction of the payment:[redacted] 11/8/20 11:09:59 Deposit $37.44 $17.00 $0.00 $54.44 [redacted]GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

Consumer

Response:

4/23/14Dear [redacted]I am in receipt of your 4/7/14 letter informing me that the Revdex.com is pursuing my claim regarding an OffenderConnect/GTL transfer of funds. On Tuesday, 4/15/14,1 received a letter from GTL which included printouts showings their computer records of the transaction in question. I am also in receipt of your 4/14/2014 letter, which includes GTL’s 4/11/2014 response letter. I certainly appreciate your efforts to assist me in this matter.At first glance, the documents from GTL appear to confirm their assertion that the $17.00 was added to my phone account instead of to my commissary account [as was intended by [redacted]. [redacted]], But, upon closer examination a number of questionable discrepancies leave me with lingering doubts. I am therefore requesting that your agency continue to pursue my claim based on the following points:Point I. When informed by GTL that the money in question had been added to my phone account I checked the receipt for the transaction and found no reference to which account (phone or commissary) monies received would be placed into. In fact, GTL - which is known to be the only approved vendor for inmate phone services within the Ohio Dept, of Rehab. & Corrections (ODRC) - is not mentioned at all on the receipt, giving the user no clue that the service being provided originates from a company whose initial contract with ODRC was to provide phone services for inmates in Ohio. The lack of such information fosters the deception that OffenderConnect will be vigilant about alerting users which account deposits are made to. Also, in GTL’s 04/08/2014 letter is included a computer printout identified by the handwritten “Receipt #” in the upper right-hand comer. On this page, in the “Account Comments (Add New)” section of the printout there is a check-mark that locates the transaction in question above that particular entry is an apparent verification of the entry that clearly, and in all caps, designates “INMATE PHONE ACCT” as the target account. However, in GTL’s 4/11/2014 letter GTL refers to [a deposit] made to my commissary account, demonstrating the company’s understanding of there being a difference between inmate’s phone and commissary accounts. This fact is also demonstrated on the second page of a statement of my inmate account here at LoCI for the months of November and December of 2013: the 12/06/2013 entry is an OffenderConnect deposit that went into my commissary account. I do not think it unreasonable to assume that in its contract with ODRC the distinction between the two accounts is established, pointing out the fact that monies deposited into a commissary account are transferable by the inmate into his/her phone account but that monies in a phone account are not transferable. In light of this one-way aspect of account functions, and the fact that all deposits are non-refundable, there should have been no discrepancy as to which account the money was posted to.Point II. Near the bottom of the first page of GTL’s response, after the bold printed “Why payment didn’t post on 11/08/2013?” there is a [probable] misprint that cites $13.00 as the payment amount after the transaction fee, instead of $17.00. Then the date and time, 11/8/2013 11:09:59 is listed for when the deposit took place; this contrasts against the time of 12:09 listed on the receipt. How could money be recorded before it is even received?Point III. On the same page, and in the same section as previously mentioned, there follows three listings for my personal phone account, one deposit and two calls. There is a strong possibility of an existing discrepancy with the two calls. The first cannot be confirmed because the call apparently was not answered. The second call can be confirmed and I am requesting you to inform GTL to produce the number I am reported to have called so that I may contact that individual to see if his/her phone bill reflects the call having been made on that date and time. Although this information does not seem directly relevant to the initial inquiry, it might be part of a larger pattern of inconsistencies in this matter. I very, very rarely make calls at that time, because that is the period immediately after a prison count has been “cleared” and when a general rush for the phones ensues. It is not impossible that I made a call at 9:31:37 PM on 11/9/2013. but it is very unlikely. I' would like to confirm it. Point IV. On two separate pages, GTL forwards printouts of its data records. On the page with the OffenderConnect logo at the top, the “Amount Payable” is listed as “17.00” and the “Date/Time” correspond with the receipt secured at the OffenderConnect kiosk at LoCI; however, the following page, which has “Receipt #” handwritten near the top right-hand comer, has what appears to be a printscreen image of the file accessed to verify that money was received from [redacted], and repeatedly states the amount to be “$20.” This begs the question of why the transaction fee is still attached to the amount reported to have been added to my phone account. Why Is that? There are more questionable elements on the right half of this image. There is a checkmark in the “Account Comments (Add New)” section of the image. It is clearly used to call attention to the LoCI kiosk usage and the amount deposited, and the receipt number is highlighted. Here is where I will begin a delineation of the remaining questionable elements:A - To the left of the actual ‘comment5 about the transaction you will find the date and time 11/15/2013 8:19:36 PM which is one week and six+ hours after the actual transaction.1) Why is this apparent verification dated as occurring a full week after the transaction?2) Why is this apparent verification exercised twice within a two-minute span as indicated by the line below it, dated and timed 11/15/2013 8:17:08 PM?3) Why would not a date and time corresponding to the present inquiry be evident, indicating the most recent accessing of that file?B - In the comment section of the line indicated by the check mark, the date is recorded as “8/11/2013” and the amount as “$20” just as in the line below it. Either this is the incorrect date or a dating protocol specific to such OffenderCormect/GTL record-keeping. If this is a dating protocol used for the comment section, why do the two lines above the line in question reflect the date 11/8/13 instead of the incorrect date, “8/11/2013”?C - The two lines above the check-marked line in question also appear to be more verifications of the 11/8/2013 transaction; but these two items are eleven days after the transaction and six seconds apart (11/19/2013 7:25:42 AM and 11/19/2013 7:25:48 AM): why?And why is it that only on those lines - the eleven-day late verification - is It noted that the targeted account is the “INMATE PHONE ACCT”? Furthermore, why is the full amount of $20.00 continually listed instead of the actual $17.00 allegedly deposited into that account according to the OffenderConnect receipt on the left side of the printscreen image?D - Two and three lines below (respectively) the check-marked line in question are entries with dates and times reading 11/15/2013 3:38:24 PM and 11/1/2013 2:33:56 PM, with both entries being for the amounts of “25.00”; [redacted]. [redacted] has personally verified to me that, on a monthly basis, she makes such bi-weekly deposits into the phone account of an inmate here, and that the dates for the phone account deposits she made in November 2013 correspond almost precisely with the above recited dates. However, these entries do not specify “inmate phone acct” as the target account: why not? This also highlights a discrepancy regarding the dates and times that entries are made and verified, because the alleged posting of the money in question into my phone account is not recorded or verified until dates and times far removed from the date of the actual transaction. Business protocols are legally mandated to conform to some consistent method, for auditing and other purposes; the varying manners used to record transaction information, as displayed by the printouts afforded by GTL, do not comply with such consistency. Why is this?[redacted], it is possible that everything that GTL alleges is true. But, I feel that the Inconsistencies and apparent discrepancies within the letters and printouts GTL has forwarded [as an accounting of what happened to that $17.00] warrant further Investigation. An independent audit of OffenderConnect/GTL’s accounting methods in this matter may be necessary, since they have already and repeatedly Illustrated Inconsistencies in their own reporting.I have enclosed a copy of the letters and printouts sent to me by GTL as well as a copy of my inmate account statement for the months of November and December of 2013. I look forward to hearing from you at your earliest convenience on this matter.Thanking you, in advance, for your time and consideration, I am ...Sincerely,

Business

Response:

May 8, 2014Dear [redacted]This letter is in response to the rejection response from **. [redacted]. [redacted] stated that a payment made by [redacted] on November 8th 2013 never posted to his commissary account. I have attached a printout from our OffenderConnect website that is a receipt showing that the payment was applied to **. [redacted]’s Pin Debit account, not his commissary account. In addition I am providing you with a copy of **. [redacted]’s Pin Debit reconciliation report from November 1st 2013 through November 30th 2013. All transaction dates and times are in EST timeGTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours ,

Review: I used my debit card to pay $25 for phone service, GTL told me my card was declined. Therefore, I tried my card again and found out they had charged me $25 twice when they told me my card was declined the first time it wasnt it had gone thru. I called GTL numerous times and they kept telling me it would fall off my bank account processing in a few days. Well it never fell off it went thru processing and posted to my account twice. Since GTL would not listen nor correct the problem, I filed a complaint with my bank so my bank investigated and charged GTL for the second $25 they took from me. Once the bank did this GTL had the nerve to charge me ANOTHER $25 because the bank took it from them. I called GTL again, they said fax us your bank account info to prove this, so I did and they still have not returned my $25 bucks and are very rude everytime I call. I have given up so I am turning to you guys for help. I feel like this company has just basically stolen money from me. It may only be $25 but I work hard for it. Its not fair that just because they are a big company and I am one person that they can get away with basically stealing. Dont we put people in jail for stealing?Desired Settlement: I want my $25 back and it would be nice to get something for all the calls, aggravation, and rudeness I have endured when my money was taken from me.

Business

Response:

May 6, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made a 25.00 payment to her account; she was advised by GTL that the payment was declined so she made another 25.00 payment. [redacted] checked her credit card statement and 2 25.00 transactions had been processed.We investigated this complaint and determined that [redacted] contacted her bank and the bank issued a chargeback to GTL in the amount of 25.00. We have located the first transactionand placed the funds back on her account causing the account to no longer have a negative balance.We have attempted to contact [redacted] with tis resolution; however she has yet to return our calls.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I had a account for [redacted] County Jail for my son [redacted] whereas I had added money to an account in his nameThey charged my [redacted] bank card which is my checking account card twice in the amount of $on February 5, This is a with a fee of $= $My son only received the one payment of I called ###-###-#### on February 5, and the person I spoke with said that my son only received one payment and the the other payment would be credited back to my car.I called again on March 1, and asked where my refund was and he indicated that both payment went throughMy son account was never credited the other payment.I am seeking full refund of $39.25.Desired Settlement: Full refund of $
Business
Response:
April 18, 2014Dear **[redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made a payment to her son's account and the payment was deducted twice from her [redacted] bank card.We have contacted **[redacted] and have informed her that we have requested our accounts payable to expedite a refund check in the amount of $The check will be mailed priority mail.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

Review: I recently had a love one go to jail I had money put on the phone because global tel link lied and said I couldnt receive collect calls so it would be in my best interest to set up a prepaid account they never once said to me that using diffrent credit cards that it would raise a red flag I purchased several diffrent prepaid cards and globaltel link took money off of at least four of them and never returned my money back I call everyday and asked and beg them to give my money back because im struggling just to add the littlte money I have on it all I want is my money back from them and they keep giving me the run arounds can someone please help me.Desired Settlement: money they owe me returned to me

Business

Response:

February 3, 2014

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because she set up an account with GTL to be able to talk to an inmate in a correctional facility that GTL is the service provider for. Some of her payments never posted to her account.

We investigated this complaint and contacted **. [redacted] and explained to her that our records show that the $25.00 payment made on Feb 5th did not automatically post to her account; however the $25.00 payment was manually applied to her account on Feb. 17th This gave her account a credit balance of $26.46. **. [redacted] advised us that the previously declined payments have been returned to her account by her financial institution.

**. [redacted] stated that since her husband has been released from jail she would like to close her account and have the remaining balance applied back to her credit card. We have waived the $5.00 refund processing fee and have applied the $26.46 back to credit card ending XXXX[redacted]. **. [redacted] is aware that it could take 7 to 10 business days for the credit to appear back in her account.

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Sincerely,

Review: I paid for minutes receive collect calls. Unfortunately the calls did not go through or dropped. I want a refund for the two dropped calls on 1/23/14 at 9:20 PMDesired Settlement: I want a refund

Business

Response:

February 3, 2014

Dear **. [redacted]

This letter serves as a formal response to the complaint listed above.

The customer contacted the Revdex.com because he is requesting a refund for 2 calls that disconnected prematurely on 01/23/14.

We listened to the recording of the calls in question and contacted **. [redacted]. We informed him that we have issued a credit for the 2 calls and reversed the carrier cost recovery fee. The total amount of the credit that was issued was $10.52

GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.

Review: Global Tel Link Corp is a company that is suppose to provides inmate phone services. This whole setup is a scam. The automated system came on and told me that I have a collect call from an inmate but that my phone does not accept calls. It told me that I could use the prepay service with a credit card for an amount of $25, $50, or $75. I went through the system and added the card info and at the end it said that it would charge a setup fee of $6.95 which was automatically deducted from the $25 credit. The system told me that my call would be connected. It never connected the call. I received another call that same day and it told me that I had a prepaid balance of $16 dollars. The next day the system repeated and said that I needed credit card info as I didn't have a balance. I added and again the same thing happened. I called the customer service and explained that on 3 occaisions my account was debited for calls that were never connected. The rep informed that cell phone calls not guaranteed. This was news to me as no one told me about fees and no guarantee up front. She said that they couldn't refund for all three calls but gave me credit for one. Total scamDesired Settlement: I want a total refund for services that I was charged for but never received. I also want any remaining balance on that account to be refunded to me. I would like to see this company shut down as it is a system that take advantage of inmate and their families. I'm being charged outrageous rates for local calls. Why am I being punished with an over priced service? I wasn't the one that committed a so called crime.

Business

Response:

An e-mail was sent to this customer on 11/22/13 stating that we needed additional information to investigate this complaint as well as a phone message dated 11/25 requesting a call back. As of today the consumer has not contacted us. This issue cannot be resolved until we talk to the consumer.