Glowthin

Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We are very sorry that the currency was not clear to ***. All of our prices and advertisements are in US dollars. We do offer a 6 bottle bundle but we can see that *** selected our 5 bottle bundle. We sincerely value her feedback and we will continue to work with our marketing team to improve the shopping experience for our customers.
*** order was shipped with DHL eCommerce on July 14, 2019 (tracking number: E9BYK0EQH77KVVK8DE06CG383). We are very sorry to hear that she did not receive her order. The last update provided by DHL shows it reached Canada on July 23rd, 2019 and, depending on the local courier, it can may up to 2 weeks to be delivered from this date. That being said, we processed a full refund on ***’s account on August 5th, 2019 (Refund Transaction ID: ***). This can take up to 5 business days to be reflected in her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department

Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
***’s order was shipped on July 2nd, 2019 (DHL eCommerce tracking number: ***) and when she contacted us to cancel her order on July 8th, 2019, we were unable to process her request as the order had already shipped. We would like to apologize for any inconvenience this may have caused.
Upon checking the tracking information provided by DHL, it shows that the package was delivered on July 24th. *** contacted us explained that she did not receive her order. We regret to hear she was unable to return her order back to us to qualify for the guarantee. That being said, we understand that packages are lost after delivery and we can confirm that a full refund was processed on July 30th, 2019 (Refund Transaction ID: *** and ***). This may take up to 5 business days to be reflected in her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department

Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We are very sorry for the confusion caused by our advertisement. The price that *** has referred to is the per bottle price on our best selling bundle. We will continue to work with our marketing team to provide a better shopping experience for our customers.
When *** contacted us, we were unable to cancel her order, as it was being prepared to be shipped. Our fulfillment center has scheduled times for when orders are to be processed and we can confirm that ***’s order was placed right before the daily shipments are to be boxed and shipped. Once an order is in processing our customer service team are unable to cancel the order. We truly apologize for any inconvenience this may have caused.
Unfortunately, when *** called us to organise the return, we were experiencing some technical difficulties and our customer service representative was unable to issue an RMA. We suggested she contact us via email so we could issue the RMA once our technical difficulties had been resolved.
That being said, we processed a full refund on her account on July 10th, 2019 (Refund Transaction ID: 1c052662b9f936d0). The refund can take up to 5 business days to be reflected in ***’s account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department

Dear Ms.,Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.We have contacted the said traffic affiliate that referred over Ms. regarding this advertisement. Upon review, we have terminated the said traffic affiliate/traffic source. We sincerely appreciate Ms.’s feedback regarding this matter. We hold and expect our traffic affiliates to the highest standards.Unfortunately, the package was ready to be shipped when Ms. contacted our Customer Care representative and they were unable to cancel the order. That said, we confirm that a full refund was processed on Ms.’s payment method on January 22, 2019 (Refund Transaction ID: ***). It may take up to 5 business days for her refund to be posted back to her account. We would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience. To apologize for the experience she had with us, we would like Ms. to keep her order of Keto on us.We remain available should you or Ms. have any further questions.Yours Truly,Customer Care Department

Dear Ms.,Thank you for forwarding Ms.’ complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.We regret to hear that our advertisement was not completely clear to her and that she felt misled. Ms. had claimed the offer to receive 2 free bottles on our 5 bottle bundle of Keto. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.Unfortunately, the package was ready to be shipped when Ms. contacted our Customer Care representative and they were unable to cancel the order. We see here that the RMA instructions were sent to her on January 18, 2019, to ***. That said, we confirm that a full refund was processed on Ms.’ payment method on January 21, 2019 (Refund Transaction ID: ***). It may take up to 5 business days for her refund to be posted back to her account. We would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience. To apologize for the experience she had with us, we would like Ms. to keep her order of Keto on us.We remain available should you or Ms. have any further questions.Yours Truly,Customer Care Department

Dear Ms.,Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support.We would like to express our sincere apologies to Ms. for the experience she has had with us. Our records show Ms. had purchased the 5 bottle bundle of Keto Ultra Diet. Our full pricing is outlined on our checkout page but we will be reviewing any marketing advertisements promoted by our affiliates.
Unfortunately, we were unable to stop the order from shipping at our fulfillment center, however, we would be more than happy for Ms. to keep the 5 bottles on us for the inconvenience. We confirm that we have issued a full refund to Ms. credit card, November 19, 2018 (Refund Transaction ID:*** and ***). Depending on the processing delays of her bank, we would like to mention that it may take up to 5 business days for the credit to be posted to her account.Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We remain available should you or Ms. have any further questions. Yours Truly,Customer Care DepartmentKeto Ultra Diet

Dear Ms.,Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter.We have sent 3 bottles of Keto Ultra Diet at no charge to Ms. for the experience she had with us. Again, we would like to express our sincere apologies for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We remain available should you or Ms. have any further questions. Yours Truly,Customer Care DepartmentKeto Ultra Diet