GMAC Mortgage Corporation

Review: I had a 15 year loan that began with [redacted] in June 1995. It was a 15 year loan for $20K. At June 2010, the loan should have been paid off. The loan was paid monthly by auto draft. The loan should have been paid off in June 2010. The loan was sold to GMAC at some point. In early 2012, I started receiving monthly statements from GMAC showing I owed $1094, 81. I made numerous calls to GMAC with no luck. I then spoke to [redacted] and [redacted], all of which are representatives of GMAC at their customer service center. No one was able to help determine why I still owed money. I was told by [redacted], that I had two account numbers. At no time did I ever have two loans with [redacted] or GMAC. I sent two letters to GMAC dated 6/15/12 and 10/12/2012. I never received a response, by mail, email or phone. I even reached a supervisor, [redacted], who never returned my call.

I do remember that one payment at the beginning may have been pushed to end of loan. My montly payment was $305.39. So, worst case scenario is that I might owe one more payment, but not the $1094.81 being sent to me.

I have requested a statement from GMAC showing my payments and payment history....yet I have not been provided one. I will not pay unitl I see how they come up with that number. It also took 18 months to send me a statement once the loan cam to the end.Desired Settlement: If I owe one more payment I do not have an issue. But per my records, I do not owe anything else. I also need a letter sent to ALL Credit Reporting Agency's because this has been noted by all agency's and is affecting my credit in a negative way.

Business

Response:

Complaint # [redacted] - [redacted]

Inboxx

[redacted] - IA <[redacted].[redacted]>

3:38 PM (10 minutes ago)

to [redacted]

Hello [redacted], I am just wanting to let you know that I am actively working on this file, and will need more time to provide an accurate response. The delay is due to the fact that we are waiting on some documents from a third party, [redacted] One. Once the documents have been received, we can complete our research and provide an accurate response. Please let me know if you have any additional questions. Thank you in advance, [redacted] | Executive OfficePh: ###-###-####-[redacted] | Fax: ###-###-####Office Hours: M-F 8:15 AM - 4:45 PM

Business

Response:

Complaint # [redacted] - [redacted]

Inboxx

[redacted] - IA <[redacted].[redacted]>

Aug 30 (4 days ago)

to [redacted]

Hello [redacted], I am still waiting on account records from [redacted] one in order to provide an accurate response to your office on this file. We have escalated the request once again, and are optimistic that we will have the information next week. I am fully anticipating having a response to you by the end of next week. I apologize for the delay, but when working with third parties there is often a delay in obtain the required information. Please let me know if you have any questions. Sincerely, [redacted] | Executive Office

Business

Response:

September 5, 2013

Dear **. [redacted]:

This letter is in response to your correspondence received by Ucwen Loan Servicing, LLU (Ucwen) on August 13, 2013, regarding the concerns **. [redacted] directed to your office. Specifically, this is responsive to **. [redacted]’s concerns surrounding the amount due on the above-referenced account.

As a result of the 2012 Chapter 11 Residential Capital, LLC bankruptcy filing, a portion of the servicing platform and certain related assets of GMAC Mortgage, LLC (GMACM) were sold to Ocwen effective February 16, 2013. As part of that sale, Ocwen acquired the servicing and records for this account. Ocwen’s response is therefore based upon the available account records acquired from GMACM as well as account records maintained by Ocwen.

GMACM records confirm this loan was originally serviced by GMACM under account [redacted] until May 4, 2012, when the servicing of the loan transferred to [redacted] Servicing Center ([redacted]). However, on May 7, 2012, [redacted] transferred the servicing of the loan back to GMACM, and the loan received a new account number ([redacted]).

This loan is a second mortgage and the interest rate is calculated using the Dailey Simple Interest (DSI) method. Payments are applied in accordance with the enclosed Mortgage’s payment hierarchy as stated in section 2. Application of Payments. “Unless applicable law provided otherwise, all payments received by Lender under the Note and paragraph I hereof shall be applied by the lender first in payment of interest payable on the Note, second to the principal of the Note, and last to any late charges due under the note. ” When payments are received after the due date on a DSI loan, additional interest may have accrued and is considered due by the terms of the Note (copy enclosed).

As the enclosed account history spreadsheet reflects, a number of payments were received after the due date, resulting in additional accrued interest. Therefore, the funds received after the due date were first used to satisfy all accrued interest, and any remaining funds were applied towards the principal balance As a result, the account had an outstanding, unpaid principal loan balance at the time of the loan’s maturity in June 2010.

As of the date of this letter, the account has an outstanding principal balance in the amount of 51,094.81, which is due in full. Please note, please note interest is not accruing on this balance; however, it is considered a delinquent, unsatisfied balance, as it was due in full as of June 2010.

If the **. and **. [redacted] wish to pay the remaining balance, they may contact me to discuss payment option such as a payment over the phone. My contact information is listed below.

If you have any further questions, please contact me at ###-###-####, option 2, extension [redacted].

Sincerely,

Business

Response:

Please see the attached.

Sincerely,

Dear **. [redacted]:

This letter is in response to your correspondence received by Ucwen Loan Servicing, LLU (Ucwen) on August 13, 2013, regarding the concerns **. [redacted] directed to your office. Specifically, this is responsive to **. [redacted]’s concerns surrounding the amount due on the above-referenced account.

As a result of the 2012 Chapter 11 Residential Capital, LLC bankruptcy filing, a portion of the servicing platform and certain related assets of GMAC Mortgage, LLC (GMACM) were sold to Ocwen effective February 16, 2013. As part of that sale, Ocwen acquired the servicing and records for this account. Ocwen’s response is therefore based upon the available account records acquired from GMACM as well as account records maintained by Ocwen.

GMACM records confirm this loan was originally serviced by GMACM under account [redacted] until May 4, 2012, when the servicing of the loan transferred to [redacted] Servicing Center ([redacted]). However, on May 7, 2012, [redacted] transferred the servicing of the loan back to GMACM, and the loan received a new account number ([redacted]).

This loan is a second mortgage and the interest rate is calculated using the Dailey Simple Interest (DSI) method. Payments are applied in accordance with the enclosed Mortgage’s payment hierarchy as stated in section 2. Application of Payments. “Unless applicable law provided otherwise, all payments received by Lender under the Note and paragraph I hereof shall be applied by the lender first in payment of interest payable on the Note, second to the principal of the Note, and last to any late charges due under the note. ” When payments are received after the due date on a DSI loan, additional interest may have accrued and is considered due by the terms of the Note (copy enclosed).

As the enclosed account history spreadsheet reflects, a number of payments were received after the due date, resulting in additional accrued interest. Therefore, the funds received after the due date were first used to satisfy all accrued interest, and any remaining funds were applied towards the principal balance As a result, the account had an outstanding, unpaid principal loan balance at the time of the loan’s maturity in June 2010.

As of the date of this letter, the account has an outstanding principal balance in the amount of 51,094.81, which is due in full. Please note, please note interest is not accruing on this balance; however, it is considered a delinquent, unsatisfied balance, as it was due in full as of June 2010.

If the **. and **. [redacted] wish to pay the remaining balance, they may contact me to discuss payment option such as a payment over the phone. My contact information is listed below.

If you have any further questions, please contact me at ###-###-####, option *, extension [redacted].

Sincerely,