Go Auto Outlet

Initial Business Response / [redacted] (1000, 5, 2014/03/24) */ [redacted] I will forward this off to a representative from Go Auto Outlet [redacted] Final Business Response / [redacted] (1000, 9, 2014/04/02) */ [redacted] our Guest Relations Manager has already taken care of putting the missed $referral money onto ***'s Go Card on March 24, [redacted] has also spoken with her since

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hello, Thank you for taking your time to bring this issue to our attentionWe have forwarded your concerns to our service manager which has contacted you directlyWe apologize for the miscommunication but would like to assure you that we are appealing warranty's decision to not cover the previously approved componentsPlease note the $charge is a "worst case scenario" and as discussed the solution may be as simple as changing a gasket which has a cost of $The dealership has agreed to cover the cost of the gasketThe gasket repair will verify if any further components require replacementWe will be keeping in close contact with you and updating you on the statusWe have ordered the partOnce the part arrives, we will contact you to bring in the vehicle for repair and we will supply you with a loaner vehicle while your vehicle is in service

On Oct3, [redacted] came to Outlet concerned about how her transmission was shiftingThe technician did find a diagnostic code stored in history but was unable to verify concern as it was not acting up at the timeThe tech did notice the fluid level was low, he topped up the fluid cleared the code, road tested and verified operation of vehicle On Oct7, [redacted] returned stating that the vehicle was still acting up again and that it is now acting up more than beforeService supplied a courtesy loaner that was equivalent to what she was driving until her vehicle was repaired At this point the vehicle was sent to a 3rd party transmission shop to have it diagnosedDuring the diagit was determined that based on the diagnostic scanner the transmission was operating within factory specifications Still unable to reproduce the guests concerns I authorized that they drop the transmission oil pan to inspect for any internal damage With no evidence of any internal damaged the vehicle was given back to the customer with an extended month warranty on the transmission stating that if the issue reoccurred Outlet would repair it On Nov1, [redacted] returned to Outlet Stating that her vehicle was now acting up more consistently Service supplied a courtesy loaner that was equivalent to what she was driving until her vehicle was repaired This time during the diagnosis the tech was able to verify and confirm the problemDiagnosis was narrowed down to either the solenoid pack and or valve bodyThe solenoid pack was replaced first then re-tested, unfortunately this did not fix problem and valve body had to replace as well The vehicle was road tested several times to verity repair then returned to the customer

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ We are currently picking up the customers vehicle from her work and leaving a no charge loanerWe will verify the concern, then correct itWe will discuss next steps with the customer at that time

Terrible place to purchase a vehicle fromBought a ford 2011, after first month of purchase, car started making clicking noises, took it the dealership and the said the stabilizer bars were broken, they fixed this at no cost since I was still within the "30day policy", second month same noise came back, this time it turns out the serpentine belt brokeMy car literally stopped running while I was bringing the car into the shopThiis time they made me pay for this ($250) since that was a wear and tear item and I was supposed to be responsible for thatSerpentine belts only break after a car have been driven for 60.000km approximately and signs of the wear and tear would have been visible if a proper inspection was fully completedThird month same noise is back, GO AUTO OUTLET ( West end) told me they will not pay for this damage, I still do not know what is wrong with my carThey sold me a lemon!

Initial Business Response /* (1000, 5, 2015/08/19) */
Case ID: XXXXXXX, ***
Ref# XX-XXXXXX-XXXXXXX-X-XXX
Mr*** purchased a *** from the Go Auto Outlet in March of At the time of purchase, Mr*** was presented with a complete Mechanical Fitness
Assessment (MFA), a copy of the repair disclosure in which all repairs were completed before delivery of the vehicle and a copy of the CarProofThe CarProof clearly indicated that this vehicle was involved in a collision in and that insurance reported a "claim of repair" in October of to the left front cornerMr*** signed this reportHe also signed that he has received a copy of the CarProof and understands its contentsThe structural integrity of the vehicle complied as indicated on the MFAWe have pulled all previous work orders on this particular unit and there is no indication of any concern to the structural integrity of this vehicleIn August of 2015, year and months after the purchase, Mr*** contacted the dealership and spoke to a sales managerHe informed the dealership that he was involved in a recent collision and upon repair, his mechanic said that the vehicle had structural damage that was caused prior to him purchasing the vehicleAs this vehicle was purchased year and months ago, came with a CarProof that indicated a repair of an accident that occurred in 2008, the structural integrity of the vehicle complied on the MFA, no previous concern or calls were made by Mr*** in regards to any vehicle concerns, thousands of km's have since been put on to the vehicle from the time of purchase, Go Auto Outlet is not responsibleGo Auto Outlet can provide copies of all these documents at Mr***'s request

Initial Business Response /* (1000, 5, 2014/09/10) */
Case# XXXXXXX
On August 19Th, Ms*** purchased an Honda Accord and purchased a protection package as well as other warranties/insurancesOn August 19th at 9:pm, the vehicle was put in our interoffice system and scheduled
to get the work Ms*** purchased completedOn August 20th a re-inspect was completed on the vehicle and at 8:am, the service department applied the protection package Ms*** purchased to the vehicleThe protection package included an undercoat, fabric/leather protection, paint sealant and a rust inhibitorAgain, this is a package that Ms*** purchased and signed off on when she signed the contracts for the vehicle on the 19thOn August 20rh, Ms*** sent an email to *** (the finance manager) stating that she would still like to move forward with her purchase however would like to shop around for a better interest rateIn Ms***'s complaint she
claims that on August 21' she told Go Auto that she did not want the vehicle and she was confused as to why she was getting "multiple calls throughout the week" however on August 23rd she sent an email to our finance manager asking if we can email her the cash sale amount so she can go to the bank to get
the required moneyWhen Ms*** no showed an appointment, our Finance Director contacted her by phone, During the conversation, she indicated to him that she did not want to purchase any of the
"extras"Our finance director offered her the protection package at a $savings as it was ALREADY APPLIED to the vehicle in which she responded "will think about it and get back to you"On August 25, Ms*** called our Finance Director and said she no longer wants to go through with the purchase
The Go Auto Outlet DOES NOT keep depositsThe $deposit was used to cover the cost of the protection package that was applied to her vehicle on August 20th, days before she notified the dealership that indeed she no longer wants to go ahead with the purchase
Please find attached the following:
Copy of the email Ms*** sent *** *** on Wednesday August 20th,
Copy of the email Ms*** sent *** *** on Saturday August 23rd,
Copy of interoffice memo to service to complete re-inspect and protection package
Copy of work order (work that was completed on Ms***'s vehicle) after purchase
Copy of Bill of Sale in which Ms*** initialed and signed the protection package
please do not hesitate to contact me with any questions or concerns,

I purchased a vehicle from Go Auto March 10, An issue did arise at which time I contacted the customer service manager and from there I was contacted immediately by Mike the General Manager and Das the Service ManagerTheir team went above and beyond in seeking a resolution to my issue with the vehicle and I cannot express my gratitude for the exceptional and professional manner in which they handled my issue! I will definitely be returning to this dealership to purchase another vehicle in the future and will be recommending them to my friends and family! Awesome work Go Auto!!! J.G***

Very disapointingWorst detail job everComplained about it and brought it back for second detail and it got even worst*** *** Shame on go auto

Initial Business Response /* (1000, 5, 2015/08/19) */
Case ID: XXXXXXX, ***
Ref# XX-XXXXXX-XXXXXXX-X-XXX
Mr*** purchased a *** from the Go Auto Outlet in March of At the time of purchase, Mr*** was presented with a complete Mechanical Fitness Assessment
(MFA), a copy of the repair disclosure in which all repairs were completed before delivery of the vehicle and a copy of the CarProofThe CarProof clearly indicated that this vehicle was involved in a collision in and that insurance reported a "claim of repair" in October of to the left front cornerMr*** signed this reportHe also signed that he has received a copy of the CarProof and understands its contentsThe structural integrity of the vehicle complied as indicated on the MFAWe have pulled all previous work orders on this particular unit and there is no indication of any concern to the structural integrity of this vehicleIn August of 2015, year and months after the purchase, Mr*** contacted the dealership and spoke to a sales managerHe informed the dealership that he was involved in a recent collision and upon repair, his mechanic said that the vehicle had structural damage that was caused prior to him purchasing the vehicleAs this vehicle was purchased year and months ago, came with a CarProof that indicated a repair of an accident that occurred in 2008, the structural integrity of the vehicle complied on the MFA, no previous concern or calls were made by Mr*** in regards to any vehicle concerns, thousands of km's have since been put on to the vehicle from the time of purchase, Go Auto Outlet is not responsibleGo Auto Outlet can provide copies of all these documents at Mr***'s request

Initial Business Response /* (1000, 5, 2014/12/31) */
Mr*** *** purchased a *** *** from the Go Auto Outlet on the May 21st, Mr*** claims that "he asked if the car had been in any accidents and was told there was something in the report but it was minor and not to
worry about it"Please find attached a copy of the Car Proof vehicle history that has been initialed by Mr*** not once but timesVerifying that the vehicle information is correct, Verifying that there was a claim on said vehicle for the amount of $5,and Verifying that the vehicle has been registered as in this JurisdictionPlease note, if the vehicle status was rebuilt, salvage, non-repairable or an inspection required it would be clearly indicated on the Carproof under Canadian Registration
Please also find attached a copy of the Bill of Sale in which Mr*** again signed the he has received a copy of the CarProof and understands its contents
Mr*** mentioned that he tried to trade in his vehicle and to purchase a new vehicle in which he was informed that his vehicle has been in a serious collision and required more than $worth of repair workThe collision claim again was $and the initial point of impact was the Right Front CornerClearly, Mr*** was obviously misinformed and the damages were exaggerated by the new dealership trying to take his vehicle in on tradeTo claim the vehicle was "almost written off" is an untruth and cannot be validated
As Mr*** mentioned in his complaint that Go Auto advertises that we do not have dealer fees and the price you see is what you payThis is indeed correctThe Extended Warranty and the Security Anti-theft coverage was accepted and purchased by Mr***The $is a bank administrator fee
Please find attached Auto Plus Service Agreement for the amount of $excluding taxes signed by Mr*** and initialed confirming that he has received all pages of this service agreement
Please find attached *** Mechanical Breakdown Insurance Application and Declaration for the amount of $plus tax again signed and initialed by Mr***
I have also attached a copy of recommended products that Mr*** choose to DECLINE after being explained the features, benefits and conditions of the products
To sum, I trust we have provided sufficient documentation and information to support that Mr*** was not mislead and the Go Auto Outlet has done everything legally, ethically and morally correct

On Oct3, *** *** came to Outlet concerned about how her transmission was shiftingThe technician
did find
a diagnostic code stored in history but was unable to verify concern
as it was not acting up at the timeThe tech did notice the fluid level was
low, he topped up the fluid cleared the code, road tested and verified operation
of vehicle
On Oct7, *** returned stating that the vehicle was
still acting up again and that it is now acting up more than beforeService
supplied a courtesy loaner that was equivalent to what she was driving until her
vehicle was repaired At this point the
vehicle was sent to a 3rd party transmission shop to have it
diagnosedDuring the diagit was determined that based on the diagnostic
scanner the transmission was operating within factory specifications Still unable to reproduce the guests concerns I
authorized that they drop the transmission oil pan to inspect for any internal damage
With no evidence of any internal damaged the vehicle was given back to the customer
with an extended month warranty on the transmission stating that if the issue
reoccurred Outlet would repair it
On Nov1, *** returned to Outlet Stating that her
vehicle was now acting up more consistently Service supplied a courtesy loaner that was equivalent
to what she was driving until her vehicle was repaired. This time during the diagnosis the tech was
able to verify and confirm the problemDiagnosis was narrowed down to
either the solenoid pack and or valve bodyThe solenoid pack was replaced first
then re-tested, unfortunately this did not fix problem and valve body had to replace
as well The vehicle was road tested
several times to verity repair then returned to the customer

Go Auto Outlet entered into a purchase agreement involving a car with an expired AMVIC inspectionThe outdated inspection report stated that the vehicle was 100% compliant with all aspects of the vehicle fitness assessmentUpon taking this vehicle to an independent mechanic, it was uncovered that the vehicle was not in compliance with AMVIC standardsIt was only then that Go Auto conceded to re-inspect the vehicle and update the AMVIC inspectionAs the purchaser, once complete, I was told by their finance manager that everything that was required for AMVIC had been fixed and it was good to goHe stated specific repairs that had been completed, including a wheel alignmentOn the day I came to pick up the vehicle I was given an inspection report that showed the vehicle was not 100% in compliance with AMVIC, and they told me that they would not do the repairs necessary to correct thisFurther, it was revealed that I had been blatantly lied toThere was never any wheel alignment done on the carWhen questioned about this, the finance manager became hostile and decided that she would not sell me the car at allShe refunded my money and would not speak to me any further

So I bought a Golf, first thing that happens was a minute after leaving the dealership
driver-side tail light was burnt outCould not turn left safely
Second thing to occur, was the bumper almost fell completely off because the two sided tape used to keep it attached tore(nice fix)
Took it in for a quote, they said it was a 1300$ fix
I brought it back to go auto, the service desk did what they couldBut management was rude, condescending, and apparently missed damage that took an average mechanic about minute to assess
I was lucky the bumper didn't fall off before I noticedBut the truth is the damage was more extensive than the bumper, the grill had to be replaced as well
I called them out on selling dangerous vehicles and he got agitated and defensive
Also my bill of sale is to messy to registrar my carSo get that fixed to
I will never recommend you to friends or familyAnd I will do what I can to educate anyone who is curious to buy a car to stay away fro

On Oct. 3, 16 [redacted] came to Outlet concerned about how her transmission was shifting. The technician
did find a diagnostic code stored in history but was unable to verify concern
as it was not acting up at the time. The tech did notice the fluid level was
low, he topped up the fluid...

cleared the code, road tested and verified normal operation
of vehicle.
.
On Oct. 7, 16 [redacted] returned stating that the vehicle was
still acting up again and that it is now acting up more than before. Service
supplied a courtesy loaner that was equivalent to what she was driving until her
vehicle was repaired.  At this point the
vehicle was sent to a 3rd party transmission shop to have it
diagnosed. During the diag. it was determined that based on the diagnostic
scanner the transmission was operating within factory specifications.  Still unable to reproduce the guests concerns I
authorized that they drop the transmission oil pan to inspect for any internal damage.
With no evidence of any internal damaged the vehicle was given back to the customer
with an extended 6 month warranty on the transmission stating that if the issue
reoccurred Outlet would repair it.
On Nov. 1, 16 [redacted] returned to Outlet Stating that her
vehicle was now acting up more consistently.  Service supplied a courtesy loaner that was equivalent
to what she was driving until her vehicle was repaired.  This time during the diagnosis the tech was
able to verify and confirm the problem. Diagnosis was narrowed down to
either the solenoid pack and or valve body. The solenoid pack was replaced first
then re-tested, unfortunately this did not fix problem and valve body had to replace
as well.  The vehicle was road tested
several times to verity repair then returned to the customer.

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello,
Thank you for taking your time to bring this issue to our attention. We have forwarded your concerns to our service manager which has contacted you directly. We apologize for the miscommunication but would like to assure you that we...

are appealing warranty's decision to not cover the previously approved components. Please note the $1500 charge is a "worst case scenario" and as discussed the solution may be as simple as changing a gasket which has a cost of $150. The dealership has agreed to cover the cost of the gasket. The gasket repair will verify if any further components require replacement. We will be keeping in close contact with you and updating you on the status. We have ordered the part. Once the part arrives, we will contact you to bring in the vehicle for repair and we will supply you with a loaner vehicle while your vehicle is in service.

Initial Business Response /* (1000, 5, 2014/03/24) */
[redacted] I will forward this off to a representative from Go Auto...

Outlet. [redacted]
Final Business Response /* (1000, 9, 2014/04/02) */
[redacted] our Guest Relations Manager has already taken care of putting the missed $500 referral money onto [redacted]'s Go Card on March 24, 2014. [redacted] has also spoken with her since.

The vehicle was purchased in May of 2016 , the TPMS light came on just after the time of purchase. GO Auto reset the tire pressures to the correct PSI, which eliminated the concern. The guest still had a concern over loss of pressure in the right front tire, which was repaired at no cost. The...

vehicle was brought in with the spare tire on the front left  on December 7th. Go Auto offered to replace all four tires on a six month do not pay *oac , as this AWD vehicle requires all tires to  be the same spec's. We cannot be responsible for a tire 7 months after purchase. [redacted]

Terrible place to purchase a vehicle from. Bought a ford 2011, after first month of purchase, car started making clicking noises, took it the dealership and the said the stabilizer bars were broken, they fixed this at no cost since I was still within the "30day policy", second month same noise came back, this time it turns out the serpentine belt broke. My car literally stopped running while I was bringing the car into the shop. Thiis time they made me pay for this ($250) since that was a wear and tear item and I was supposed to be responsible for that. Serpentine belts only break after a car have been driven for 60.000km approximately and signs of the wear and tear would have been visible if a proper inspection was fully completed. Third month same noise is back, GO AUTO OUTLET ( West end) told me they will not pay for this damage, I still do not know what is wrong with my car. They sold me a lemon!

The vehicle was purchased in May of 2016 , the TPMS light came on just after the time of purchase. GO Auto reset the tire pressures to the correct PSI, which eliminated the concern. The guest still had a concern over loss of pressure in the right front tire, which was repaired at no...

cost. The vehicle was brought in with the spare tire on the front left  on December 7th. Go Auto offered to replace all four tires on a six month do not pay *oac , as this AWD vehicle requires all tires to  be the same spec's. We cannot be responsible for a tire 7 months after purchase. [redacted]