GO Cashew

I ordered my product from this company 4/05/2019 and after multiple attempts to reach out to them, they have continued to delay.
I ordered a product from this company over a year ago. I was told originally that the product would be delivered within 1 month, which is why I purchased. Each consecutive months that I didn't receive the product, I emailed their customer support and was assured that the product would come the following month. After many excuses and finally blaming it on coronavirus, I am contacting the Revdex.com to try and help me solve my issue. Desired outcome would be either a full refund or a time frame for delivery date of my product.

The company (Gocashew.com) took my money and has not deliver my order.
I am writing to you to express my disappointment about unfulfilled order. It began on December 16, 2018 that's when I made the purchased of the Cashew (smart) Wallet. Unfortunately, I have not received my order yet. Can't you believe that? They took my money and now is June 18, 2020 they still haven't deliver my order.

I have been given the runaround as to when my order will be delivered. Nobody from your company seems to know the answer to this big problem. I emailed their customer service, CEO and VP of Sales to get some answer. They can't seems give me a straight answer when I will get my wallet.

They kept giving me some scandalous and unscrupulous excuses through email corresponding. To me that is considered FRAUD/THEFT. I believe to took thousands of dollars from uninformed customers and never deliver.

I had demanded a refund and cancel my order but they just disregarded my request. This is unacceptable business practice and I considered it as fraudulent activities.

Receipt from Revol Inc.
Receipt #XXXX-XXXX
Amount paid
$99

Date paid
December 16, 2018

Payment method
Visa Debit

Order Number
XXXXXXXXX

Ordered the wallet on 24th July 2018 and even after repeated followups the wallet is not delivered
I have previosuly done a complaint on your portal under Revdex.com Case # XXXXXX however it was closed unresolved. I had ordered the wallet from their website on 24th July 2018 under order no XXXXXXXXX however I havent received the wallet till date. My issues are similar to the once already posted by several people here where the company has made fake promises on the deivery of the wallet and always postponed it due to different reasons each month. I have sent them emails for which I havent recieved any response , all I need is my wallet to be shipped to me. I have waited for 2 long years however I think its time they fulfil their promise and send me the wallet and share the shipping details with me at the earliest

Ordered their Wallet on 12/15. 4 weeks later I was assured of delivery by mid February. Asked for a refund on 2/20. I was told be patient instead.
I purchased their Smart Wallet as a Christmas gift on December 15th, and immediately became concerned because I had received no confirmation email of any kind nor a way to track delivery of my purchase.
On January 11th, I emailed them that I was approaching a month wait time. At this time, they apologized and assured me that I would receive my wallet no later than mid February.
On Valentine's day I contacted them again and demanded that they give me a more concrete delivery estimate. At this stage they decided to inform me that they couldn't do that due to the Coronavirus scare in China. So at this point I asked them on February 20th to simply issue a refund and be done with it. Instead of agreeing to issue a refund, per my request, they emailed me back and said that I had already waited this long and that if I just waited some more I wouldn't be disappointed. They simply ignored the solution that I requested.

The seller assured me that I would receive my order within a month. But after three and a half months, my order was not even sent.
In early October 2019, I ordered a Cashew Smart Wallet for $149 on the official website. The seller promised me that my order will be delivered within 20 days. A month later, I did not receive my purchase, nor even a tracking number for the parcel. The support team told me that due to the production delay, the shipment has taken some extra time, but I will certainly receive my purchase by the first week of December. I email them again on December 3 and received a reply that my order would be shipped within the third week of December. In total, I have contacted their support team 8 times in the past three and a half months, and so far my order has not been sent. My last email asking for my money back was ignored.

Order their product back in August of 2018, kept getting emails that we would get delivery in three week all through the rest of 2018 & 2019. undeliv.
We placed an order with Revol for a Cashew Smart Wallet in August of 2018. They took the money out of our account for payment and since then we have been promised the product in three more weeks in every month in 2019. I emailed them first of January 2020 and I emailed *** and *** separately and believe it or not they came back with two separate emails stating one would be delivered the third week of January 2020 and the other email said they would have delivery the third week of February 2020. Seems a little strange to me. I want to cancel my order at this point and they don't give me an option to do so and the only way you can communicate with them is by email. Cannot speak to anyone over the phone.

Product ordered in April 2019 and still have not received product.
I purchased a smart wallet (order #XXXXXXXXX) back in April. I have contacted the company by email 11 times now, once or twice a month, asking about shipping information and everytime they give me an answer stating my wallet will be shipped out the following month. I've finally had enough and have asked for a refund but I keep getting blown off.

Purchased a Cashew Wallet in Feb 2019 with expected delivery in April. Product never shipped or delivered.
I purchased the Cashew Wallet by Revol on/about Feb. 8 for *** I received an email to confirm my address for shipping the Cashew Wallet will be shipping in April. I confirmed my contact information and address. My order number is #***.

On Feb. 20, based on reviews on Revdex.com, I requested to have my purchase cancelled and money refunded. On Feb. 21, I received an email that stated: "You are an important customer for us. Production has been done and it will be difficult for us to cancel your order. Please bear with us and we assure delivery in the 1st week of April without fail. We assure that you would be 100% satisfied with the wallet you will receive."

On April 4, I sent another email to Revol stating: "Hello, it is the 1st week of April and you assured the wallet would be delivered this week. Please update." On April 6, Revol replied: "As mentioned earlier we are on track to start shipping in April. Based on your order number, Cashew Smart Wallet will be shipped to you in the 4th week of April. We will send you the tracking number as soon as it is shipped."

On May 6, I sent an email to Revol informed Revol that:
Per our previous communications:
Revol claimed the item would ship on/about 1st week of April "without fail." Revol failed to deliver the product.
In another correspondence, Revol claimed, based on my order number, the product will ship the 4th week of April. It is now May. Revol failed to deliver the product.
At each correspondence, I have requested to cancel my order and receive refund, but Revol refuses to do so."

I have also considered legal action against Revol.

Revol has not returned messages since May. In reading Revol's explanation to other Revdex.com complainants that "We are extremely sorry for the inconvenience caused. Please know that your pre-order has already been moved into production and we are anticipating to deliver the product to you in the next couple of weeks. You have waited this long and it is matter of just few more weeks. I urge you to wait as i'm sure you will find the wallets worth the wait." I received the exact same message in February.

This is a fraudulent company that takes people's money with no interest in delivering the product or refunding money. This company is a scam.

Placed an order on 10/26/2018, promised delivery was end of October 2018. I have been mailing them once a month, all I get is false promises.
Placed an online order on 10/26/2018, *** Promised delivery was end of October 2018, kept mailing them, once in a month, all I get from them is false promises. They say that it will be shipped in couple of weeks, and have placed me on priority. I asked them for a refund 4-5 months back, and from then, they have stopped responding. I would like my money back. If the items are not ready, then the money should be refunded without any hassle. They are taking new orders, even though people have been waiting for more than a year. Please refund my money!

Order number:

I ordered the cashew wallet on the 24th of July 2018 and since than have been following up with the company for the delivery of my cashew wallet
The cashew wallet was ordered on 24th of July 2018 and since than I have been following with the company on facebook and on emails , everytime they promise to deliver it on a certain date they postpone it by another month or two around that sate stating issues with manufacturing or change in management , I have been extremely patient all this while as I was looking forward to the product , when requested a refund they said we wont refund it and if you want go and complaint , all I am interested is getting the wallet and hence I have been following for the same. There are thousands of people who are victims of the same issues , the company invests in paids ads on google and facebook rven when they dont have the stock to fulfil the client requirements.
I am not sure if they genuinely have an issue or this is a scam by which they are taking the customers money and sitting on it. We as buyers are helpless where they harass you for a refund and dont even deliver the product after taking the money.
Their online portal to take payments should be blocked until they resolve the deivery issues which will help other people from falling in their trap. Hope the relevant authorities intervene from thos scam

I bought the product(Gocashew Smart Wallet) from the companies website last year and they didn't ship till now or atleast refund my money.
This company sells only one product that is "GoCashew Fingerprint Smart Wallet" and I bought the product from their website on Sept 14, 2018 for *** They said that the product will be shipping in a month or two. From then I have been contacting them every month and they keep postponing the dates. I asked for a refund and they said that it is not possible. Now they are not even replying to my mails and this seems like a fraud. Please help me so that they alteast refund my money. I am attaching all the proofs, Order number, Chat conversation etc. Please do the needful.

Thank you.

I ordered my smart wallet from them ONE year ago, and they have yet to send it to me despite multiple complaints.
I purchased two Cashew Smart Wallets from them on 10/19/2018 for a total of $198.00 (Order #***). I was initially told that the product would be delivered by third week of December 2018. When it did not come, I wrote to them and they then told me it would come 2nd week of March. Seven days later they assured me of delivery by 4th week of March 2019. When I pressed them for an explanation as to why they did not send it by the original ship date, they stated that they chose to get feedback from their first customers and make product fixes after which they would "move forward to mass manufacturing in the first week of March" and "We are positive to start delivering the new version by the First week of April." When I complained in May that I had not received it, they stated on 5/6/2019 that, "It will be on your way by the end of this month." In June I wrote back that it had not arrived at which time they stated they would ship it by 3rd week of June 2019. I specifically at this point requested a refund and cancellation of my order, but they ignored this and continued to insist they would ship it by 2nd week of July. It still had not come by September 2019, so I again demanded a refund. They wrote back saying that the wallet would be shipped "in this month" (September). It is now October 17, 2019, and still have not received either of the wallets I paid for nor have I received a refund that I demanded.

I have been corresponding with their customer service representative (no name given) at

I saw this product and placed an order in August of 2018. It is now September of 2019 and I have not received my product. *** XXXXXXXXX
I saw this product and placed an order in August of 2018. It is now September of 2019 and I have not received my product. *** XXXXXXXXX. I have contacted the copy via email on several occasions and each time I am told next month.

I ordered their wallet in May 2018 and have a chain of emails with reasons on why it can't be shipped yet.
I bought a Cashew Smart Wallet - Black back on May 18, 2019. I didn't get a shipment date so I emailed them to confirm the shipping date. First email back was they were flooded with orders and it has led to delays. Expect the wallet to be shipped the 3rd week of June.

I email them again on June 20 and on June 20 was told the item would be shipped shortly and that I would receive a tracking number. A week later and nothing so I email them and was told on June 28 they hit some roadblocks and couldn't ship the wallet until the 3rd week in August now.

Same process, I waited until then and emailed them on Aug 19. Their response on August 20 was they had some company changes and would for sure have the wallet ready and shipped by September 7.

I checked with them on September 10 and said I wanted the wallet sent or a refund issued. That email was ignored. I again emailed on September 13 re-iterating that I want the wallet sent or a refund and was once again ignored.

Company does not deliver product
Ordered the product in May of 2018. Its 16 months later have not received the order. I have contacted them endless times, I even contacted the ***.. I keep getting told that they will ship the product in a few weeks... never get it... All I get is lies and lies....

I purchased a wallet in april 2019 every since the compamy has told me nex week it will ship next month and so on .
I had paid *** dollard for the cashew wwallet in april 2019 every time I contact them the promise me a date and fail multiple times

DELAYED SHIPMENT. NEED A FULL REFUND
HI

I AM FROM INDIA AND HAD ORDERED A PRODUCT CALLED CASHEW SMART WALLET FOR $99. I WAS PROMISED THE ITEM WOULD BE SHIPPED AFTER THE PAYMENT IS MADE. HOWEVER NOW THEY SAY THE ITEM CAN ONLY SHIPPED IN END OF AUGUST 2019. AFTER GOING THROUGH THE ENDLESS COMPLAINTS I HAVE SEEN FROM VARIOUS CUSTOMERS I FEEL MY HARD EANED MONEY WOULD ENDUP NO WERE. HENCE I NEED A FULL REFUND IMMEDIATELY. I HAVE DEMANDED THE SAME WITH THE COMPANY BUT HAVE NOT RESPNDED TO THAT YET.

I ordered a cashew smart wallet from Revol in December 2018. Here we are in June 2019 and I have yet to receive my product.
I ordered my cashew smart wallet as a gift on December 7, 2018. My order number is ***. I sent my first email to Revol on December 12, 2018 in order to receive an update in terms of when my order would be delivered in time for Christmas. I received a response on December 13, 2018 stating that due to the Chinese New Year that the ETA for the wallet would be in February. I sent another email in January to make sure that the wallet was still on track for a February delivery and I received confirmation that it was. After not receiving the email in February, I sent an email on March 19, 2019 and received a response on March 27, stating that I should receive the wallet by the end of April. On the 27th of March, I responded back to the email asking if I could receive a guaranteed delivery date with no response. On May 13, 2019 I sent an email to Revol requesting a full refund stating that I have been waiting to receive this wallet since February and it is now May and I still do not have the product. On May 28th, I sent another email in order to ask for an update on the status of the cancellation and refund of this order. I received the following response on May 30, 2019: We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to delay in sourcing raw materials and other improvisation processes in manufacturing, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders and all this has led to this delay. We will be able to ship your order by 3rd week of June without any further delays. I again responded stating that I would no longer like the product and instead would like a refund. I also informed the company that I would be submitting a complaint to the Revdex.com as it should not take a company 6 months to deliver a product that was order in December 2018.

Ordered product early February. Continual delays and no response from manufacturer.
I ordered this wallet 2/2/19 with a listed delivery date on the webpage as early March. I contacted them when I noticed they changed shipping dates to late march on their webpage(2/20/19). In about 24 hours they replied...

Hi (Customer Name),
First off, I would like to apologize for such a long delay! I completely understand the frustration and I am happy to help.
To give you some context, we shipped all our initial backers and decided to first take feedback. There were mechanical and firmware issues that needed to be fixed and we took a few months to ensure we deliver what we promised. Also, we've been testing and improving the wallets and ready to move forward to mass manufacturing in the first week of March.
We are positive to start delivering the new version by the First week of April.
Warm Regards
Team Cashew
Customer Support (2/21/19)

I understand this is a new product and delays are a part of any new product like this. I prepared to receive some news about the shipping details in early April.

I am enthusiastic about this product and want to see them succeed, so I contacted them again 3/2/19 to see how things were going. The response again took about 24 hours.

Hi,

Hope you are doing good!
As mentioned earlier we are on track to start shipping in April. Based on your order number, Cashew Smart Wallet will be shipped to you in the 4th week of April. We will send you the tracking number as soon as it is shipped.
Thank you for your support!
Have a great day.
Warm Regards
Team Cashew
Support(4/3/2019)

I waited patiently through the 4th week of April and have recently contacted them again (5/8/2019) but this time no response from the company has been produced.

Ordered Their smart wallet in October 2018 for Delivery Nov 2018. it is now April 2019 and the product has still not arrived.
October 2018 ordered this product. Received an email from them in October saying due to design errors Delivery would be around November 20th 2018. 21 Nov 2018 requested tracking number no reply, 23 nov again requested delivery information. 25/11/18 company replied still having problems delivery expected now 1st week February 2019. 25/11/18 requested a refund as it was an xmas present. 29/11/19 requested update on refund.1/12/18 company replied saying delivery would be Feb 2019 no offer of refund. 03/12/18 again asked for update on refund. 04/12/18 company replied I had to wait until Feb 2019 and refunds will be given. 06/12/19 I again requested a full refund. 11/12/18 company replied product would be delve in Feb2019 and there is no refund available.02/01/19 asked for update on delivery.05/01/19 company replied Feb 2019. 02/02/19 requested update on delivery.6/2/19 company replied quoting dispatch 2nd week of March 2019. 08/02/19 sent email expressing my frustration. 09/02/19 company replied delivery will be in March. 09/02/19 company stating delivery will be 30th March. 31/03/19 requested update on delivery. 03/04/19 company replied shipping will now be 30/04/19. 06/04/19 Replied expressing my frustration and disgust with them.