Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The only thing they stated was that they operate days a yearI am asking for a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
sans-serif;"> [redacted] Dear [redacted] Your complaint in regards to your extra booking of our Night Tour on January **, has been received and we are sorry to hear about your experience Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you a reboot for your Night Tour tickets for you, your family, or friendsPlease note: in order for a reboot to get processed, please send us scan of your tickets by email to [redacted] Redeeming your tickets is quite easyJust save this letter and present it at our office Your "reboot" is valid for months from the date of this responseThank you Thank you for your time Sincerely, Customer Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we brought we were never informed about the time, I repeat, we were denied the service after PM on the day we purchased the tourI am attaching one of the receipt, I dont see the timings on this receiptIts unfortunate that the business denied the service that they promised usplease see the receipt and comment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
As per your e-mail see below I purchased tickets online prior to my NYC visit of May *, I went to pick up my tickets in the city, as was requested and was told by the agent where to get on the bus, so I walked across the city to get on the bus and was met by another agent who told me I needed to go somewhere else to get on the bus, so again, I go across the city to get on a bus to find another agent who told me to go to another area, which was closed down due to a parade I was in the city all day long and saw zero green buses I am demanding a refund of $ Go New York Tours Incwas running regular schedule with all our bus fleet and you stated that the whole day you did not see a busPlease note, we have a no refund policy
Greetings, We sincerely apologize for the experience that Beverly Harden had on a recent Bus TourAs the customer received incorrect information and was unable to take our Boat Cruise, we offered to refund 50% of the total costAs we have a strict no refund policy, we took into consideration that the customer was inconvenienced(we did offer to mail a check so the customer did not have to return to our office) and received the incorrect information and provided a partial refundAlso, the customers were able to take our Downtown Bus Tour so we did not refund 100%As for the need for the additional ticket, we asked for it as proof of purchase as we only had proof of purchase for individualsWe did provide a refund of 50% even without the additional receiptWe also would like to provide the customer with the same ticket package that was purchased which is transferable and is good for years
You have sent your complaint to [redacted] and it is in the review stageTo facilitate the process please choose either Revdex.com or [redacted] to process it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at onceI am not looking for a reschedule as they were travelling from another countryDo you have a way of proving the buses showed up on time and there was no lagAs we are the customers and telling you this happened to usIt was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as wellRather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fineBut others need to know and maybe you should do more so people do not feel they are ripped offPeople are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and please see the attached scan of the tickets Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, Thanks for your reply, please see the attachment for the scanned copy of the tickets we brought from Newyork toursAlso here is my address, I can accept your offer of 50% refund [redacted] Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Lots of Hop-on-Hop-Off Options....Choose one of them Avoid Go New York Tours! Pay a few extra bucks to use Gray Line or Big Bus No commentary on the bus Bought on line and took voucher Customer Service said that I should have read the FAQ to know that I needed to go to their HQ and get another ticket printed Download a page book to take with us? Too much printing/too heavy Not many stops/busses A waste of time and money
Tickets are sold by street vendors that have no knowledge of actual tours times and will tell you anything to get the sale, buses run whenever they please and could care less about the customerStood in line for the night tour hour, was told a bus leaves every minutesOne bus parked for minutes on the night of 10-**-with over people in line complaining to deaf ears
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, as requested, I have emailed them copies of the receipt and boarding passes which were received on the date of purchase Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The purchase was made on MasterCard ending in [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] you have not given me my money back nor addressed the fact that you have a [redacted] that said a refund was possibleAlso, I did research on your company and found that you did give refunds to customers that went to the newspapersPlease address thisOn more that one occasion, your company did give refundsHopefully I can have this resolved with only one complaint filed with the Revdex.comI understand the computer issues with your company and you not being able to provide me with everything I paid for, but you have made the situation worse by wanting to just keep my moneyI will not be able to come back to NY for quite a while and if I did, I do not think I would use or recommend using your company due to the horrific experience I have had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Very poor ran tour lineThis bus line has no idea of what a schedule looks likeYou pay for something that you don't receive,The street vendors neglected to tell my group of six that the bus line had only one air conditioned busYou get off at a stop and when you return there is no sign of any green buses anywhereThey tell you your wait will be no longer than thirty minutes which is not trueOur bus ride was miserably hot because of no air conditioningThe next day we could not find a bus anywhereWe paid for days but only used day due to unavailability
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The only thing they stated was that they operate days a yearI am asking for a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
sans-serif;"> [redacted] Dear [redacted] Your complaint in regards to your extra booking of our Night Tour on January **, has been received and we are sorry to hear about your experience Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you a reboot for your Night Tour tickets for you, your family, or friendsPlease note: in order for a reboot to get processed, please send us scan of your tickets by email to [redacted] Redeeming your tickets is quite easyJust save this letter and present it at our office Your "reboot" is valid for months from the date of this responseThank you Thank you for your time Sincerely, Customer Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we brought we were never informed about the time, I repeat, we were denied the service after PM on the day we purchased the tourI am attaching one of the receipt, I dont see the timings on this receiptIts unfortunate that the business denied the service that they promised usplease see the receipt and comment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
As per your e-mail see below I purchased tickets online prior to my NYC visit of May *, I went to pick up my tickets in the city, as was requested and was told by the agent where to get on the bus, so I walked across the city to get on the bus and was met by another agent who told me I needed to go somewhere else to get on the bus, so again, I go across the city to get on a bus to find another agent who told me to go to another area, which was closed down due to a parade I was in the city all day long and saw zero green buses I am demanding a refund of $ Go New York Tours Incwas running regular schedule with all our bus fleet and you stated that the whole day you did not see a busPlease note, we have a no refund policy
Greetings, We sincerely apologize for the experience that Beverly Harden had on a recent Bus TourAs the customer received incorrect information and was unable to take our Boat Cruise, we offered to refund 50% of the total costAs we have a strict no refund policy, we took into consideration that the customer was inconvenienced(we did offer to mail a check so the customer did not have to return to our office) and received the incorrect information and provided a partial refundAlso, the customers were able to take our Downtown Bus Tour so we did not refund 100%As for the need for the additional ticket, we asked for it as proof of purchase as we only had proof of purchase for individualsWe did provide a refund of 50% even without the additional receiptWe also would like to provide the customer with the same ticket package that was purchased which is transferable and is good for years
You have sent your complaint to [redacted] and it is in the review stageTo facilitate the process please choose either Revdex.com or [redacted] to process it
Revdex.com:At this time, I have not been contacted by Go New York Tours, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at onceI am not looking for a reschedule as they were travelling from another countryDo you have a way of proving the buses showed up on time and there was no lagAs we are the customers and telling you this happened to usIt was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as wellRather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fineBut others need to know and maybe you should do more so people do not feel they are ripped offPeople are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and please see the attached scan of the tickets Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, Thanks for your reply, please see the attachment for the scanned copy of the tickets we brought from Newyork toursAlso here is my address, I can accept your offer of 50% refund [redacted] Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Lots of Hop-on-Hop-Off Options....Choose one of them Avoid Go New York Tours! Pay a few extra bucks to use Gray Line or Big Bus No commentary on the bus Bought on line and took voucher Customer Service said that I should have read the FAQ to know that I needed to go to their HQ and get another ticket printed Download a page book to take with us? Too much printing/too heavy Not many stops/busses A waste of time and money
All sales are final and there is no refund on any used or unused services
Tickets are sold by street vendors that have no knowledge of actual tours times and will tell you anything to get the sale, buses run whenever they please and could care less about the customerStood in line for the night tour hour, was told a bus leaves every minutesOne bus parked for minutes on the night of 10-**-with over people in line complaining to deaf ears
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, as requested, I have emailed them copies of the receipt and boarding passes which were received on the date of purchase Sincerely, [redacted]
In order to investigate your complaint, please e-mail scan of your tickets to [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The purchase was made on MasterCard ending in [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] you have not given me my money back nor addressed the fact that you have a [redacted] that said a refund was possibleAlso, I did research on your company and found that you did give refunds to customers that went to the newspapersPlease address thisOn more that one occasion, your company did give refundsHopefully I can have this resolved with only one complaint filed with the Revdex.comI understand the computer issues with your company and you not being able to provide me with everything I paid for, but you have made the situation worse by wanting to just keep my moneyI will not be able to come back to NY for quite a while and if I did, I do not think I would use or recommend using your company due to the horrific experience I have had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Very poor ran tour lineThis bus line has no idea of what a schedule looks likeYou pay for something that you don't receive,The street vendors neglected to tell my group of six that the bus line had only one air conditioned busYou get off at a stop and when you return there is no sign of any green buses anywhereThey tell you your wait will be no longer than thirty minutes which is not trueOur bus ride was miserably hot because of no air conditioningThe next day we could not find a bus anywhereWe paid for days but only used day due to unavailability
Thank youYour refund has been processedEnjoy the rest of your week