Go-Optic.com

We apologize for any inconvenience you may have received with the delivery of your orderIn most cases the processing times for orders are around business days, however, in certain circumstances they can exceed this time periodUnfortunately we would not be able to expedite this process, we do apologize, however we can offer you free priority mail shipping on your next order due to the inconvenienceIf you have any questions or concerns, please let us knowThank you Sent on: 9/4/7:08:PM

We apologize for any inconvenienceThis order was shipped in business days which is withe processing times advertised on the websiteIt may be returned widays for a refund as per our advertised return policyIf you have any further questions or concerns, please let us knowThank youSent on: 2/17/4:53:PM

We apologize for any inconvenience with the merchandiseWe were doing our best to offer a solution to the customer but customer was unwillingThe nose piece was not defective as explained and could have been adjusted if desired The lenses were not incorrect, but we were still willing to work with the customer, but again, they were unwillingSituation ultimately led to customer cancelling their order for a refund, therefore it was processed in accordance to the policyUnfortunately, we are cannot issue a refund for the lenses because they were accurate and even though we were willing to work with the customer on a new pair, we were unable to offer a refund for them since they are no longer usable and cannot be resoldAgain, we apologize to the customer for any inconvenience and we hope they understand the reason a refund was not honoredIf you have any questions, please let us knowThank youSent on: 10/15/7:40:PM

We have not yet received the customers returned packageOnce it is received we will be able to proceed with the return processWe apologize for any inconvenience and we appreciate your patience and understandingThank youSent on: 4/2/7:39:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I really want to know the legal basis of "Unfortunately shipping reimbursements for returns do no exceed $for domestic and/or international shipments." that Go-Optic said If Go-Optic had sent me the right merchandise from the first, there was no reason for the additional costs to be generated I don't understand why the additional expenses was on me, although It's all because of Go-Optic's faultI request strongly for my money to be returned back to me I attach the picture of shipping receipt Regards,

I purchased a pair of Marc Jacobs sunglasses from Go-Optic.com, and after a few uses, the frame broke on one sideI returned under warranty and they claimed that I abused the sunglasses and they refused to refund or exchangeTo make matters worse, they sent back the sunglasses broken on the exact same spot on the other side of the sunglassesThey refused to take responsibility for the damage that took place in their possession or while shipping it back to meThey treated me with very bad customer service and I would never purchase anything from them again!

We're sorry for any inconvenience, but these are budget items, and lenses are included actually, but customer opted out of itWe can make lenses for them, not sure why the eye doctor wouldn'tUnfortunately we cannot comment on services offered elsewhere, but we can add lenses to them if desiredUnfortunately the restocking fee will not be waived for this reason, we apologizeNext time consider having us add the lenses so there won't be issues like this with other places? Thank youSent on: 8/21/5:43:PM

Shady business and return policy

Response: We apologize for any inconvenience, customer has been refunded in full on 7/11/and the refund should post to cardholder account in approxbusiness daysIf you have any further questions or concerns, please let us know or call us at [redacted] Sent on: 7/16/8:37:PM

Customer was refunded their order on 5/8/in accordance to the returns policy the customer has agreed to prior to placing their online orderSent on: 6/5/7:08:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowthe damaged frames were sent back using the pre paid usps label that was sent to mme by the manager named JerniahIt shows the item is with his local post office because they have tried to make delivery attempts to the businessI have made numerous calls to the business and they keep informing me they will contact their post office and get back to me but there has been no communication! I have followed their returns process and they are unwilling to help me resolve this issue Regards,

If any item(s) you receive from Go-Optic.com (a SM of Eye Trends USA, Inc.) happens to be defective or is incorrect, a re-do, replacement and/or correction of the merchandise will be processed for you at no additional
costA re-do, replacement and/or correction of the merchandise will be processed after it has been received from you and it's defective and/or incorrect state is confirmed by our returns departmentIf you would like to return the defective merchandise for a refund, you may be subject to return fee's and guidelines that are mentioned in our returns policyIf no defects are found with the merchandise, then you may be subject to shipping fee's for this merchandise to be shipped back to youThe shipping fee's will be charged on your same account and the shipping fee's billed may be the same amount as it was billed in your original orderIf you have any further questions, please let us knowThank you
Sent on: 10/30/6:14:PM

RETURN WAS REFUNDED ON 1/27/AND TAKES UP TO BUSINESS DAYS TO POST TO CARDHOLDERS STATEMENTPLEASE LET US KNOW IF YOU HAVE ANYMORE QUESTIONSTHANK YOU
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Over the course of months, I called different times unsuccessfully requesting an estimate from Ebert Tree Services The first time, I was told that somebody would be out "next week" to give me an estimate I called a month later and they apologized and said that they'd be out "within the week" as they had other work near my house After another month of silence, I called and asked to speak to a manager or owner and I was assured that "this is MrsEbert" and she would ensure things were taken care of Apparently talking to the owner/owner's wife had no impact either as once again, they couldn't be bothered with driving just a few miles to give me an estimate to make over a thousand dollars If this is how potential customers are dealt with, I want absolutely nothing to do with this company

Product availability is never guaranteed and subject to change at anytimeUnfortunately the restocking fee, which is disclosed in the returns policy, cannot be waived if customer returns merchandise for a refundWe apologize for
any inconvenienceIf you have any further questions or concerns please let us knowThank youSent on: 6/11/6:00:PM

We apologize for any delayCustomer was refunded in full and should have received their refundIf they have not they may contact their bank for further assistanceThank you
8.5pt">Sent on: 10/10/7:45:PM

"I NEVER write reviews but had to in this caseOrdered a pair of glasses online and then cancelled shortly after reading reviewsI was told that I would be charged a 10% cancellation feeIt's been a week now and am still waiting on my refund!! I just tried calling and was hung up on twice while waiting to speak to a rep!! "

New merchandise was shipped to customer and was returned in abused/non-acceptable conditionA refund is not honored since service has been rendered and merchandise was deliveredCustomer's balance of $is
currently paid and a refund is not availableAny further questions ,please let us knowThank you
Sent on: 11/10/8:34:PM

Does not resolve issues in a timely manner Had to cancel, if you use be sure to go through PayPal or another secure payments site

this company is just a middle man that's why they have such a big selectiononce you place your order then they replace your order with the manufacturerthe whole process is just way to longI place an order on August it's now September and they still haven't shipped my glasses to me and if you want to cancel they hit you with a restocking fee don't waste your time