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Go-Optic.com

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Reviews Go-Optic.com

Go-Optic.com Reviews (72)

this is the worst ever on-line purchase experience I haveYou have to pay all shipment even if they ship you the wrong itemsThis is ridiculoursNever do business with Go-opticthat is my advice

We do apologize for any inconvenience in regards to the merchandise arriving in the incorrect sizeA return shipping label was sent to the customer and a full refund on the incorrect merchandise will be honored
If the customer has any further questions or concerns, They may give us a callThank youSent on: 2/19/5:46:PM

Unfortunately the availability of the items may change at any time from the manufacturerWe handled the refund as per our policies -- Lenses are non-returnable/non-refundable as per the returns policy
"">Sent on: 7/1/7:36:PM

I ordered a pair of glasses with fancy lenses on April 24th. I double checked with them online to make sure everything was in stock before I ordered, and they said the glasses would ship out the latest by May 2nd.
The glasses didn't ship out until May 15th. When they finally did show up, they didn't have any kind of anti reflective coating on them at all. So I had to send them back, and wait another 2 weeks for them to put on a coating. I am still not convinced that the coating they put on is the correct one that should have been put on - the anti reflective quality doesn't seem as good as my other glasses.
They shipped out the now-coated glasses again on June 2nd - so more than a month after they originally claimed they would be shipped.
You should find any option other than this company if you are looking for glasses online.

We apologize for any possible inconvenience, however, the following information is clearly posted in our shipping rates/processing times page: The items shown in our catalog are usually ordered from the...

manufacturer or one of it's distributors after your order has been placed. Orders that are placed before 1:00 PM EST will most likely begin processing the same day, otherwise your order may not begin processing until the following business day. In most cases, unless on holidays or weekends, the orders department will be processing orders. More information may be found here: http://www.go-optic.com/new/storeinfo1.asp Sent on: 1/5/2015 5:37:34 PM

I purchased a pair of Marc Jacobs sunglasses from Go-Optic.com, and after a few uses, the frame broke on one side. I returned under warranty and they claimed that I abused the sunglasses and they refused to refund or exchange. To make matters worse, they sent back the sunglasses broken on the exact same spot on the other side of the sunglasses. They refused to take responsibility for the damage that took place in their possession or while shipping it back to me. They treated me with very bad customer service and I would never purchase anything from them again!

We apologize the frames ordered were no longer available. In the future you may order the Request Product Information link on the order page to confirm availability before you order. As advertised on the website: "Certain items...

must be ordered or drop-shipped from the manufacturer. Therefore, the availability of a product is subject to change at anytime." (http://www.go-optic.com/shipping-info) Also, it appears that on 10/27 an email was sent to notify you that the item was removed from the order for this reason. Unfortunately we cannot alter your order. Again, we apologize for any inconvenience and if you have any further questions or concerns please let us know. Thank you. Sent on: 11/17/2016 6:50:37 PM

Response:
We apologize for any inconvenience, customer has been refunded in full on 7/11/2014 and the refund should post to cardholder account in approx. 3 business...

days. If you have any further questions or concerns, please let us know or call us at [redacted]
Sent on: 7/16/2014 8:37:50 PM

We are unable to locate a record for [redacted] for order [redacted] Sent on: 6/5/2015 7:06:55 PM

It appears that the customers issue was resolved. If they have any further concerns they may contact us directly. Thank you. Sent on: 8/5/2016 7:54:02...

PM

We're sorry for any inconvenience, but unfortunately we cannot help the fact that there is glare in your lenses when you are in a lighted area. You may want to consider adding anti-glare coating to help with this. If you have any...

further questions or concerns, feel free to let us know. Thank you! Sent on: 11/17/2016 6:53:56 PM

We apologize for any inconvenience with the merchandise. We were doing our best to offer a solution to the customer but customer was unwilling. The nose piece was not defective as explained and could have been adjusted if desired....

The lenses were not incorrect, but we were still willing to work with the customer, but again, they were unwilling. Situation ultimately led to customer cancelling their order for a refund, therefore it was processed in accordance to the policy. Unfortunately, we are cannot issue a refund for the lenses because they were accurate and even though we were willing to work with the customer on a new pair, we were unable to offer a refund for them since they are no longer usable and cannot be resold. Again, we apologize to the customer for any inconvenience and we hope they understand the reason a refund was not honored. If you have any questions, please let us know. Thank you. Sent on: 10/15/2015 7:40:26 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I really want to know the legal basis of  "Unfortunately shipping reimbursements for returns do no exceed $5.95 for domestic and/or international shipments." that Go-Optic said.
If Go-Optic had sent me the right merchandise from the first, there was no reason for the additional costs to be generated.
I  don't understand why the additional expenses was on me, although It's all because of  Go-Optic's fault. I request strongly for my money to be returned back to me.
I attach the picture of shipping receipt. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the damaged frames were sent back using the pre paid usps label that was sent to mme by the manager named Jerniah. It shows the item is with his local post office because they have tried to make delivery attempts to the business. I have made numerous calls to the business and they keep informing me they will contact their post office and get back to me but there has been no communication! I have followed their returns process and they are unwilling to help me resolve this issue.
Regards,

Customer was refunded their order on 5/8/2015 in accordance to the returns policy the customer has agreed to prior to placing their online order. Sent...

on: 6/5/2015 7:08:22 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Now, Go-Optic adds insult to injury by submitting they offered ANY solutions to my problem and blatantly lying about that in the process.  The lens prescription was NOT correct.  Go-Optic ordered me to go to a local optometrist (a bold thing to expect me to do with a competitor) to verify the prescription.  Though I bit the bullet and humiliated myself by doing that request, I didn't need to;  the prescription was so far off as to make the glasses totally unusable.  According to the optometrist (as I told Go-Optic) though the prescription was close, they did not allow for "Wrap Compensation" meaning the lenses are of the type that wrap around the eyes and face and if not compensated for will cause even a correct prescription to be blurry.  They NEVER offered to repair the nose pad on the frames, bent so badly I doubt very seriously they could be RE-bent back without breaking, begging a bigger question:  How did they go into their packaging for shipping in that condition?  Go-Optic never offered to do a thing, except give me a reduced percentage refund for the frames (calling it a re-stocking fee, though how they would re-stock defective frames is questionable) and to charge me return postage.  This Revdex.com response by Go-Optic is a complete falsehood, and I do not buy into their apology.  They are all over the Internet as doing this as an ongoing business practice, however unethical, which is a principle reason for my involving the Revdex.com.  I have already written the cost of this off as a complete loss.  But I would hope the Revdex.com would investigate further so this does not continue to happen to other unsuspecting victim customers.  The ONLY way Go-Optic's return privilege would be acceptable is if I simply changed my mind, the prescription and glasses were perfect.  That NOT being the case, they are making, sending, and charging for an unusable, inferior product.  But, as I said, they've been down this road of complaints before, many times, and they keep winning because no one, so far, has taken action to stop them.  Again, in doing research, it is simple to do an Internet search for customer reviews who have been through EXACTLY the same thing I have.  Thank you.  ~~~~~
Regards,

We apologize for any inconvenience you may have received with the delivery of your order. In most cases the processing times for orders are around 3 business days, however, in certain circumstances they can exceed this...

time period. Unfortunately we would not be able to expedite this process, we do apologize, however we can offer you free priority mail shipping on your next order due to the inconvenience. If you have any questions or concerns, please let us know. Thank you.
Sent on: 9/4/2014 7:08:41 PM

A $5.95 maximum shipping reimbursement was issued to the customer. Unfortunately shipping reimbursements for returns do no exceed $5.95 for domestic and/or international shipments.
8.5pt; font-family: Verdana, sans-serif;">Sent on: 6/10/2014 8:05:48 PM
[redacted]

We're sorry for any inconvenience, but these are budget items, and lenses are included actually, but customer opted out of it. We can make lenses for them, not sure why the eye doctor wouldn't. Unfortunately we cannot comment on...

services offered elsewhere, but we can add lenses to them if desired. Unfortunately the restocking fee will not be waived for this reason, we apologize. Next time consider having us add the lenses so there won't be issues like this with other places? Thank you. Sent on: 8/21/2015 5:43:14 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The reason why it does not fix the issue is because I have now gotten a reputable optician to already remake the lens. My son had no working glasses across this time and he could not possibly wait another 2 weeks for gooptics to correct their mistake. The solution did not take into account the practicalities of someone not being able to do without their primary glasses for two weeks.

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Description: OPTICAL GOODS-RETAIL, SUNGLASSES, EYEGLASS SUPPLIERS

Address: 3422 Old Capital Trail, Suite 718, Wilmington, Delaware, United States, 19808

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