Go-Parts.com

I ordered a side mirror for my car 2 weeks ago. The company stated the part would be delivered in 3-5 days. No part. cannot get in contact with a human at their business. They took the money out of my account a week ago for a part that still indicates it hasn't been shipped yet.

Review: Ordered part from go-part.com which is a 04-08 passenger headlight on February 13, 2014. Check status of order two days later and said it was still processing. Called number listed on website but no answer left message no call back. Next step was email they got back to me on February 18 saying that sorry for the delay but due to the holiday on February 17 our orders are backed up. Checked status again saying still processing. Mind you that payment was taken out as soon as I placed my order so they were quick with that. Checked online for reviews on company and not one good review. It sounded like this company is a scam. I emailed them again on February 19 because it seems to be the only way to communicate with them, they dont answer phone calls. Told them I would like to get a full refund because its taking too long and that I wasnt thrilled on their reviews online. They replied that sorry for the inconvenience and that they would ship out my order immediately and give me back 10%. Order status still remains processing on February 20 so I email them back and ask for a full refund they agree and it aould take 24 hrs for the bank to process the refund. Today is February 22 and still no refund to my wifes credit card emailed them again but no response. I am really sick of this company they need to be shut down because they take peoples money and provide no service to them in regards to their items. I order things from china and getting faster then this for godsake thelis company is on the west coast it should take up to 3 days max to get to customer.Desired Settlement: I would appreciate a full refund because with the reviews they have I dont want to take the chance of getting the wrong part or a damaged part. There record sucks for receiving these kinds of items. They should be audited or shut down I feel that they may be scamming customers. I will never ever do business with this company in the future.

Consumer

Response:

After reporting the business to Revdex.com they quickly responded to me and a full refund was issued...thank you for your help...[redacted]

Review: Received wrong taillight for 2006 Mini Cooper. Returned for refund with RMA 502.

Attempts to call business have failed because they do not answer the phone.

Order No.

XXXXXX

Transaction Date of Sale.

Date/Time: 10-Apr-2013 11:09:47 MDT

Transaction ID: XXXXXXXXXX

Bank Statement Detail:

04/12/2013 GO-PART.COMXXXXXXXXXXXXXXXXXXXXXXX

$55.91

04/11/2013 GO-PART.COMXXXXXXXXXXXXXXXXXXXXXXX

$64.65

Return Info for RMA 502

Tracking Number:

1ZA7TXXXXXXXXXXXXX

Delivered On:

05/06/XXXX X:XX A.M.

Delivered To:

[redacted] CA, US

Signed By:

[redacted]

I simply want my refund.Desired Settlement:

I simply want my refund of $120.56.

Business

Response:

Consumer's Final Response

I received my refund and am satisfied.

Review: Order tail lights. Price seemed low for LED light but with shipping about average for stock lights. Proceed with order. Order was shipped. As this was a good price, I notified others on the [redacted] Titan Forum. As the company is on the west coast and I am on the east coat, shipping was a little over a week. People who order after me on the west coast, started to received there orders.Some people on the forum mentioned there orders were cancelled and received auto-refunds. Checked [redacted]: Out for delivery. Checked [redacted]: Order refused. Called [redacted]: Order cancelled by shipper. Called Go-Parts: They stated they sent me the wrong item and it was back ordered. I stated I did not want a refund and I would wait. They then told me the product was obsolete. I stated the same item is listed in stock on your website for 4 times the price with the same part number and has been that way for a week. The reverted back to the item being on back order and they needed to correct the website. Checked the forum and one member who already received his item was issued a refund and told that they sent him the wrong item. This item is already installed on his truck which proves they were lying. Under Terms and conditions: Paragraph 3 Sentence 2, it states: Once an order is placed, the price is locked in.Not only have they lied, they broke the contract per their own terms and conditions.It is 2015. It is very hard to lie. Not to mention, this type pf practice severely hurts business. I understand a mistake might have been made but the orders sent,m should have been honored.Desired Settlement: I would like them to resend this item under the original contract for the original price.It is 2015. It is very hard to lie in the cyber age. Not to mention, this type pf practice severely hurts your business. I understand a mistake might have been made but the orders sent, should have been honored.

Review: I purchased a car part from go-parts.com on Jan 5, 2014, and my credit card was charged $123.85 on Jan 6. The part was not shipped after three weeks. The website did not disclose any backlog for that part. I called the customer service number posted on their website several times a day for four days, the calls were never answered. I left several messages inquiring about the part all with no response. I feel this company stole my money.Desired Settlement: $123.85

Review: I ordered a part (a full headlight assembly) from this company on 08/23/13 that has a lifetime warranty. The part stopped working so I contacted this company to get a replacement. They said they do not carry that part anymore. I need a full refund for the part $332.90 (this does not include shipping costs). It is impossible to contact the company. On several occasions, I have been hung up on when I say my name. Most times, all I get is answering machines and no real person to talk to.Desired Settlement: My car was without headlights and I had no choice but to buy them elsewhere.I need a refund of $332.90. I have a receipt for my Order (#[redacted]).Please let me know what other documentation you need. Sincerely,[redacted]

Review: I ordered a part for my wife's car in January with an estimated dated of arrival to be 2-5 business days. The part never arrived, I tried to call but got transferred to a voicemail. Trying to get a refund but received an emailed that was sent to approx. 300 other people as well stating the following:"Hello,Per our records you placed an order via one of our Go-Parts sales channels that has been locked within our (now former) merchant account system. While the situation has been resolved to allow us to continue processing orders, we, unfortunately, DO NOT have access to the funds or your orders.Because we COMPLETELY understand how frustrating this must be, we are notifying you that a charge back claim is likely the best way to retrieve your refund.As we mentioned, the situation has been resolved on our end, but the merchant account processing agency will not release the funds, preventing us from issuing the refund directly.This is embarrassing for our organization, and we are sincerely sorry for the trouble you are experiencing. Should you elect to give Go-Parts a chance in the future, we are offering a 20% discount on your next purchase. Your account will be notated with this discount for your next purchase, and you need only mention it upon ordering. We are again processing credit cards, Paypal payments, et cetera, as we have resolved the issues on our end. Thank you for your understand and patronage, and we look forward to serving you in the future.Sincerely,Go-Parts"Now I am out of many and I still have to find a way to fix my wife's car.Desired Settlement: I would like to receive my money back and for the hassle the part to fix my wife's car.

Review: Ordered part a month ago. No return calls and no returned emails

Purchase date 12-10-2013 Order # 327124

Ordered expedited shipping online. A month later nothing and they do not respond to meDesired Settlement: I want the shipping refunded and the part overnighted today!!!

Review: I returned a part on June 11th 2013 but have not got my money back.

I purchased a light assembly for a 2008 Nissan Altima. My bank Bank of America had blocked my debit card because of safety reasons. I called the bank to unblock my card. I entered my information again to order the partDesired Settlement: I would like to have my money back for the part I ordered on June 11th 2013. Gosport received the part back from me on July 11th and I haven't received my money back as promised by a representative who said his name is [redacted]

Business

Response:

Business' Initial Response

Customer somehow placed the order twice. We provided the customer with a return shipping label so the item could be returned and not at the customer cost. The item was received and refunded on the 17th for a total amount of $72.65.

Go-Part

Review: I have sent a dozen emails, filed multiple return requests and requested multiple phone calls. I have been trying to return my part for 45 days now.

I bought a headlight for my car and realized it was the wrong type of headlight. It was a halogen bulb and my car is equipped with the Xenon LED lights. I wanted to return the part for a full refund.

I have sent at least a dozen emails within the first 2 weeks alone. Filed multiple return requests using the links on their website and requested multiple phone calls.

I have been trying to return my part for 45 days now. I didn't get any response from any of their "associates" until about 35 days after the purchase. Their response is listed below:

"Thank you for contacting us at go-part.com, Axxxxx. We do not have a 30 day return policy. Our return policy is actually 14 days. Unless I can find that you have already contacted us regarding a return within the 14 day period, which I will attempt to do, then they will not accept the return. What is your order ID number?"

I then went to tell him everything I have listed above. It has been 8 days since I responded to this email. I have yet to receive a response from them.

This company is very unprofessional and non-existent support staff. I would not recommend this business to anyone under any circumstances. This is by far the worst and most unprofessional buisness I have ever came across. Desired Settlement: All I want the company to do is to provide return shipping and give me a full return of my purchase price. The headlight is in the box they sent it to me and the protective plastic sheet hasn't even been removed from the headlight.

Business

Response:

Business' Initial Response

This transaction was refunded on 06/12/13. We provided the customer with the return shipping label so the customer would not have to pay to send it back. The item clearly describes that the headlight is a halogen type and not xenon. It was the customers mistake and per our terms and conditions items returned because of customers mistakes will be subject to a 25% restocking fee of the part value. We met half way with the customer which he agreed with on the restocking fee. The refund amount was $102.33.

Go-Part

Review: I ordered a product from the go-parts.com website on 12/26/13 and have yet to receive what I had ordered. My credit card was charged $77.85 soon after ordering but nothing has shipped to me as of yet. I have tried to call them and no one is available to take my call. I finally got a hold of someone through messaging them through Facebook and heard back on two separate replies that it was taken care of and that I would receive an e-mail from FedEx with shipping information. No e-mail was ever received, I am less $77.85 and they are no longer responded to me on Facebook. I have posted a message on their Facebook page asking for a refund but again no response. I would like a full refund and other consumers to be aware of Go-part.com's terrible customer service. Thank you.Desired Settlement: Refund my $77.85 charge to my credit card immediately.

Review: I have replaced an order on Jan 7, 2014 for a 2007 toyota camry side mirror (passenger). I emailed the company and they said they were backed up due to whether. Really??? The company is in CALIFORNIA. I was told VIA EMAIL They refunded my money on Jan 27th 2014 for 56.85. Today is Feb 5, 2014. I still have not yet received my money. They even emailed the refund slip but my money is not on my card. I contacted my bank and transferred my all the emails to them because I just been scammed. I tried calling the company but no answer. I want my refund. This company sucks.Desired Settlement: REFUND MY MONEY.

Review: I ordered a part from go parts on January 14th 2014 and still have not received. I cant get a hold of any anyone don't know where my mirror isDesired Settlement: I want my mirror I paid for

Review: -Replacement parts ordered through the online website for auto. CONFIRMATION EMAIL TEXT BELOW:Go-Parts Customer Service: Toll-Free: ###-###-#### International: ###-###-#### E-mail: [redacted] ================================================== Thank you for your order!Order InformationMerchant:GO-PARTS.COMDescription:Go-Parts.comCustomer ID:[redacted]Billing Information [redacted]###-###-#### Shipping Information [redacted]ItemDescriptionQtyTaxableUnit PriceItem Total108-11 Hyundai Accent Headlight1NUS $63.95US $63.95 08-11 Hyundai Accent Headlight Assembly - Left (Driver) Shipping:US $17.90Total:US $81.85MasterCardDate/Time:15-Jan-2014 3:50:22 PSTTransaction ID:[redacted]================================================== Go-Parts Customer Service: Toll-Free: ###-###-#### International: ###-###-#### E-mail: [redacted]-Part was not delivered within the alloted time for the order. When contacted the company explained by email that the part was on back order with no expected date of delivery.Go-Parts Customer Service: Toll-Free: ###-###-#### International: ###-###-#### E-mail: [redacted] ================================================== REFUND CONFIRMATIONOrder InformationMerchant:GO-PARTS.COMBilling Information [redacted] Shipping InformationTotal:US $81.85MasterCardDate/Time:27-Jan-2014 11:49:02 PSTTransaction ID:[redacted]================================================== Go-Parts Customer Service: Toll-Free: ###-###-#### International: ###-###-#### E-mail: [redacted]-It is now 15 Calendar days since a refund was supposedly processed. NO REFUND RECEIVED. GO-PARTS.com response when contacted by email again regarding refund.We are currently experiencing issues with our merchant account from the bank that are not allowing us to refund orders involving credit/debit cardsDesired Settlement: A FULL REFUND IS DESIRED WITHIN 10 DAYS!

Review: I order a products and paid for the item at that time, the item yet to even leave the business location to be shipped out to a carrier to be delivered

On 12-20-13, I order a 1 x 02-04 Nissan Altima Side View Mirror (S/SE/SL Heated / Power Remote) - Right (Passenger) and paid with a credit card in the amount of $$49.85. As of 12-30-13, my order is still in processing status. I tried to email and call leaving several messages, simply to get a tracking number; understanding the holiday shipping delay; but it seems my order has not even left the warehouse.Desired Settlement: I would just like to have the product I order or at least the tracking number, to see the estimated delivery date.

Review: I placed an order on 1/10/14 for a side mirror. My debit card was charged 1/13/14 for $54.85 The website states that orders will be processed in 1-2 days, and shipping to Indiana would take 4 days. After two weeks, the order status still showed "processing." I sent an email requesting information. Brian replied back that they had had some delays from suppliers and if the order wasn't shipped in 3 days, they would issue a refund. After 3 days, I emailed again. I receive no response. I have emailed, requested phone calls, left voicemails, left Facebook messages for 3 weeks and have had no response. My facebook posts have been deleted and no one has answered any of my attempts at communication. At one point, the order status on their website showed "refunded." Then, a few days later, it showed "shipped" - that was 2 weeks ago. Now, 5 weeks after placing this order, I have still not received a refund or received the product. What can I do about getting my money back? I have been unwilling to purchase the part from another company because I don't want to be out double the money! Please help!Desired Settlement: I expect a refund of $54.85. I also expect some sort of communication!

Review: unethical business practices and poor customer response.

initialy bought parts for 98 Subaru impreza. got wrong parts that would not fit. took 6 weeks of emails and phone messages to get response of; could not exchange parts or refund money due to 14 day return policy. however was told to go to reseller-reviews.com and write a GOOD review for the company after which they would contact me about returning parts to exchange for correct ones. parts ordered 22 mar.2013 customerid#XXXXXX paid for parts by credit card. paid $188.22 for parts that do not fit. have not been able to get return or exchange as of 22 may 2013.Desired Settlement: simply want to return parts and get refund. do not trust gopart to deliver the correct parts now since this has happened. also do not intend to write FALSE report on another site just to have my problem CONSIDERED at gopart.

Business

Response:

Business' Initial Response

We have a 14 day return policy for all returns. The customer must contact us within 14 days of receiving the merchandise in order for us to accept the return. After the 14 days returns will not be accepted. We searched our email database and we show that we only received one email from the customer on 5/15/13. The merchandise was received on 4/03/13 which was passed the 14 day return policy. We are aware that mistakes happen so if the customer can provide us with proof that he or she attempted to contact us within the 14 day return policy we will accept the return and give the customer the appropriate refund.

Go-Part

Review: The return department does not respond within a timely manner. Several emails have not been responded to and everytime I call they direct me to email

I purchased a Headlamp for my Volkswagen Sportswagon on June 13, 2013. The photo on the website matched my car, but the part that was shipped was missing the halgon lamp. Also the website noted that the part was a Volkswagen part. The part that was sent was an aftermarket part not a VW part as noted on the website.

My purchase # XXXXXX

I have called the main office several times and asked to return the part, but they have asked that I get a OEM from a volkswagen dealer. I gave them the OEM part number and the phone operator sent me a return email form. I'm still waiting for a response and a return label to ship the product back. I will be happy to pay for shipping back, but I have not gotten approval to return the product after several emails. Desired Settlement: I would like Go-Parts.com to send me a return label so I can return the part. I will happy to pay for ground shipping back, but I have not gotten approval to return the product after several emails.

Thanks

-[redacted]

Business

Response:

Business' Initial Response

We have responded to the customers RMA request and have sent him the return instructions. We have spoken with the customer and the item which he had purchased was incorrect. We shipped out exactly the same part that was ordered by the customer. There are several vehicles which require different types of headlights depending on the model or upgrades done by the manufactures. We specifically state on our site that before ordering customers must be positive that they are purchasing the correct item by checking part numbers compatibility information, and notes. No where on our site did we state that the item that the customer will be receiving was going to be a genuine OEM part from the dealership. The customer must return the item and once it is received we will issue the appropriate refund.

Go-Part

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Thank you for responding to the matter. I have shipped the part back. Please note the request to have the part shipped back in three days is NOT acceptable because it will cost me more than the cost of the part to ship back within three days. I have sent the part UPS ground the same way it was shipped to me. It should be return by the end of next week (July 5th). Thank you for addressed the issue.

Review: I ordered a Tail Light Rear Lamp Assembly for my 1992 Nissan pickup order # [redacted] on january 14, 2014. They immediately took my money/via atm/debit card through my bank. The order total is $66.84. I've called twice and emailed them once asked for delivery information since they have my money. All you get is a recording. Additionally, the Go-Parts address on my order is 4055 E Guasti Rd # 110, Ontario, CA 91761, however their website has the sacramento address. To-date I have not received the tail light.Desired Settlement: refund the $66.84 back to me/my account so I can purchase the part from an creditable business.

GoParts did everything they said they would do, on time with NO issues. I will buy from them again as I saw some other parts I would like to have.