ordered shoes from here tried to return said box was damaged and could not help us. I emailed them have not heard back.
We have no shoes, all we need is a size 7. The order #XXXXXXXXX purchase date 01/9/2020 Nike women's Air Force 1 metallic gold size *** They said the box was damaged they said in an email that they would try to resale or ship them back to me for a $10.17 fee. I mailed them back the next day after we received them in a perfect box that they shipped the shoes in. It isn't not my fault the box was damaged. Hope you can help!
Desired Outcome
All we want is another pair of shoes or credit on my account. It is my daughter
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
At this time we do not have an account with the email provided ***
Please reach out to us directly with your account email and order number so we can further assist you.
Customer Response
• Feb 11, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I sent it for my daughter her email is the order can you resend the complaint under her email! ***. I have never made a complaint with you befycut I did say my daughter ordered the shoe can you resend the complaint under her email!
Goat Response
• Feb 12, 2020
Thank you for getting back to us.
I do see a member of our leadership team responded to her directly with the below:
Unfortunately, your return has been denied because it does not qualify under our return policy. Our specialists noted the following issue(s): badly damaged box. Please refer to the photos that have been sent to you in regards to this order.
You can advise us on how you would like to proceed by selecting either of the two options below. You will also be able to search for the order number in the app.
Option A: Consign the sneakers with us. We will re-list the sneakers for you under your account at the original price paid. Once the sneakers sell and the order has been processed, you will receive payment according to GOAT's Fee Policy. You may change the listing price at any time within the app.
Option B: Have the sneakers shipped back to you. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include the shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
Select an option in the app.
If you do not respond within 14 days, we will proceed with Option A and consign the item on your behalf and activate the listing at the original selling price. You may change the listing price at any time within the app.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Never received package for my order. Started help ticket with goat and they told me to go through UPS which cant refund the *** I spent
Ordered shoes from Goat and never received the item. Opened a help ticket and they closed it after basically telling me to just file a report through UPS. Goat only had the package valued at $10 even though it was a *** pair of shoes. UPS cant do anything for this.
I tried to re open the ticket and reply back and they just closed it. I feel like I dont have my product and I lost money because they're just not even talking now.
I even filled out some affidavit form they require for missing packages. Just for them to say they're essentially not responsible. I paid for an item and dont have it.
Order number was XXXXXXXXX
Desired Outcome
At this point I just want a refund and to not use this site again. After them closing my ticket and not even replying. This isn't someone I want to do business with.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
The claim has been investigated and reviewed, and it looks like UPS or USPS will not approve your claim.
Regrettably there is not much that we can do on our end at this time since the claim was denied. You will have to reach out UPS or USPS to figure out the status of your claim and the reason why it was denied.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a size 12 shoe, they sent me a size 12.5 and they are not getting back to me in the time they said they would.
I ordered shoes as a size 12, they sent me the wrong size. I have contacted their support, they said they would send the case to someone else internally for review once I provided pictures. They now do not respond to any communication.
Desired Outcome
I would simply like to have the size of shoe I ordered.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $92.02 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Sale cancelled for reasons they will not confirm with proof. Customer service no help for a month now. Cannot retrieve my property from them.
I completed a sale on GOAT's phone app on 12/27 for Yeezy Triple White shoes (size 10) and mailed these shoes to them for authentication on 12/30.
On 1/4 I received an email that the sale was cancelled for being listed as Size 9.5. I do not recall listing for that, but I accepted it could have been a mistake on my end. They asked me to choose from two options either consign the shoes with them to find another seller or have them shipped back to me for $9.01. I chose to consign the shoes with them.
Upon consignment, they listed the shoes as USED condition but they have never been worn. It was rare that I ever removed them from the original packaging, so I pointed this out to them. They replied that they would have a specialist look further into this.
Nine days later (after several email follow-ups) I received an email that they were confirmed used. I asked them to provide proof of this, as this seemed to be a mistake.
It has been another 10 days and I still have not received any photos. I have requested that my shoes be returned to me to no avail. They do not have a phone number or any way to escalate this within their company so I feel a bit helpless here.
Worse, I fear they mixed up my shoes with someone else's since they continue to claim they are used sneakers. This would potentially be costly for me. I just want someone to call me, which I have requested a few times now.
Desired Outcome
I would like them to call me or provide me with a number to reach someone directly. This process should not be approaching a month long over simple issues. It takes them anywhere from 3-9 days to respond to an email so I cannot resolve the problem and just want my property returned to me.
Customer Response
• Feb 12, 2020
Company sent the shoes back to me after a month. No contact was made outside of inept email replies. They sent the product to the wrong address, but luckily I was able to retrieve them before they were stolen. Worst customer service I have encountered. Immediately closed my account upon resolution of this drawn-out issue. Shoes sold and were verified as new on competitor site within 2 days.
I placed an order for Gucci slides size 11 Mens: I noticed today (after waiting a week for shoes to be shipped) that they sent the wrong size, Sz 10.5
I placed an order exactly a week ago for the Gucci slides Size 11 in Mens. I just got an email today that the slides shipped but they are in the wrong size. I sent an email but I know they won't exchange the shoes only give me credit, which is fine. But I need this done ASAP.
Desired Outcome
Full Refund or for the order to be corrected immediately. I plan to ship the shoes back.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Our Verification Team has had the opportunity to review your shoes and we have been able to confirm that the correct item was sent to you.
â??
You are more than welcome to return under our normal return policy, and we provided a return label for you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I received a pair of shoes that I wasn't satisfied with and I want to return them. However, GOAT does not respond to me at all in regard to the issue.
On Sunday, January 5th 2020, I purchased a pair of Air Jordan 11 Retro 'Bred' 2019 for *** on their official website and I paid with my credit card. The order number for the shoes are ***. The SKU number is ***. I finally received the shoes on Wednesday, January 15 at 12:07 PM. As I inspected the shoes, I quickly noticed that the right shoe was very poor in quality compared to the left shoe. The leather on the right shoe is poor in quality, the stitching of the leather looks to be damaged, and there is a scuff (scratch) on the patent leather. The box also came damaged. It was advertised as the box would be in good condition and not "damaged". The shoes are just overall flawed.
I then submitted a ticket request for some help on January 17 at around 8:00 AM. I quickly received an email saying that they received the request and that a Service Specialist will review the request. The request number is ***. At 9:11 AM of that same morning, a Service Specialist named *** reached out to me. She asked me for photos of the shoes, the inner shoe tag, the size label side of the shoebox, and a close image of the 8 digit barcode located near the box label. She also said, "Rest assured that we will be extending the return window for this item while we look into this issue". I then responded to her at 6:39 PM of that same day and gave her images of everything that she requested as well as repeating the concerns that I had about the shoe and voiced that "I don't feel comfortable with the overall quality of this purchased shoe". She then quickly responded to me at 7:19 PM and said "I've escalated this ticket and a member of our team will follow up with you. You should receive an update within 48 business hours at the latest. If not, please follow up with us by responding to this email thread."
Since then, they have gotten back to me to assist. I reached out to them on January 19th at 9:52 PM, on January 20th at 11:15 AM, on January 21st at 10:52 AM, and on January 23rd at 11:59 AM. After sending 4 emails asking for an update, I am yet to receive a reply. I have made it clear to them that I want to return the shoes as soon as possible.And they guaranteed that my return window would be extended until the issue was resolved. I don't want the shoes. But they are not responding to me and not helping me resolve this issue.
Desired Outcome
All I want is to return the low quality/damaged shoes that I received to GOAT and get a full refund of my money.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our leadership/ support team has reached out to you -
I've had the opportunity to review your photos with our verification team. Rest assured, the issue you pointed out is a fairly common manufacturing inconsistency and is not considered a defect. Since these shoes are mass-produced in large quantities, some natural inconsistencies are to be expected.
Please know, ensuring the products we offer are free from defects is a top priority for us and we proactively reach out to customers in the event we do discover an actual defect during the authentication process.
I do see we provided you with a return label for a standard return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 10, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally got back to me and allowed me to return the shoes that I was unhappy with.
I ordered a pair of shoes on 12/28/19 and never got them delivered, it's now 1/24/20. I try to contact them, and have had no response since 1/14/20.
I ordered the shoes on 12/28/19 and never got them delivered. I was informed that the box was damaged on 01/09/20. I informed them that the box condition does not matter so long as the shoes are in good condition. The representative that I talked to told me that he forwarded that to the team and escalated the issue, and to reply if I haven't heard anything in the next 48 hours. That was on 1/14/20. I replied and have continued to reply since, and have continued to try to contact them with no response. I have tried opening other tickets but they keep deleting them stating to only refer to the first ticket and contact them through that, the problem is that nobody has replied to me on the first ticket for 10 days and I haven't received the shoes in a month, even after stating that the boxes condition does not matter to me. There is no way to track the shoes as they have not left their ware house, they already have my $155 dollars paid. I have informed them that I will be contacting the Revdex.com to handle the issue however I doubt I will receive a response. I will also include a picture with the order, which includes the order number and price. It will only let me attach one photo to this complaint submission therefor I can't attach the multiple photos of the support ticket conversation with them, however I can provide those through email if needed.
Desired Outcome
I either want the shoes to be sent already, with a tracking number and update, so long as the shoes are in good condition the boxes condition does not matter to me. Or a full refund.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our leadership/ support team has reached out to you -
At this time, we have gone ahead and issued a full refund of this order to your original payment method.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered sneakers through website, received the wrong size and style, email sent immediately, sent photos. They responded initially and then nothing.
Ordered $180 sneakers on 1/2/2020, received the wrong style and size shoe on 1/9/2020. Sent an email right away with 2 photos, they came back with additional photos required. We sent them on 1/11/2020. Since that time, 4 plus emails have been sent with absolutely NO response.
So, wrong shoes, charged my credit card, no guidance at all from this ***. No response. Nothing.
Desired Outcome
I want the correct shoes. My 15 year old was excited to get his shoes. He wants them
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 21, 2020
Still NO resolution to this issue. Mailed shoes back 1/29 as they instructed with no communication from them at all
Sent an email tonight 2/19
Please advise
Goat Response
• Feb 22, 2020
Hi there,
Thank you for getting back to me us.
Again, a member of our support team has reached out to you please check your emails. They have sent the below:
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Following the email received from goat on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
Hi,
Following your email received on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
*** stated in your email, the refund should take 2-3 days starting January 2, 2020.
Since then, I have sent to you several emails, on January 4, 2020 and January 12, 2020 to inform you of the unusual delay it is taking.
Unfortunately, I haven't received any feedback from you.
*** a result of this unpleasant and unprofessional situation, I will transmit in the coming days this file to my lawyer.
He will take the legal measures to obtain refund and at the same time a compensation for the sustained prejudice.
I'm very surprised by the way you ignore your customers requests and especially the way you persuade your customers that you are settling their files.
***
Le dim. 12 janv. 2020 à 19:53, *** a écrit :
Hi ***,
I'm still waiting for you refund since the 2 January!
You said 2-3 business days.
Could you please check if the payment transfer has been made ?
Thanks
Le 4 janv. 2020 à 21:18, *** a écrit :
Hi ***,
I'm waiting for your refund in my bank account.
Thanks again for your help
Le 4 janv. 2020 à 21:05, GO*** Support
Desired Outcome
Refund
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
At this time we are still waiting for an update from the courier to complete the investigation. We will reach out to you once we have an update as this is an ongoing investigation.
Please reach out to us directly with any questions or concerns.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This is regarding Order #XXXXXXXXX. GOAT is rejecting my request for refund because they say the brand new shoes are "used", which they are not.
I returned brand new sneakers to GOAT. GOAT said they wouldn't accept the return because: "Our specialists noted the following issue(s): used shoe." I only wore the sneakers in the house. I walked around in them for 15 min and determined they were too small. GOAT attached pictures which showed absolutely no wear and tear. There were only 2 bits of rug fuzz in the sole's of the shoes. I explained this to them in email several times. They said they would escalate my ticket and I would hear back in 48 business hours. I never heard back so I followed up Mon and Tues. They never responded. Then Today, Wed, I got an email saying they were putting my shoes on consignment or they would return them to me. So they never addressed my comment that the shoes weren't used. And are ignoring my request for refund. If they put them on consignment they get consignment fees and I don't know when someone will purchase the sneakers. I just want a refund so I can buy the next size up. I initiated the return on 1-10-20. I've never dealt with such an unprofessional company before.
Desired Outcome
I would just like my GOAT account to be refunded for the sneakers. I realize the GOAT refund can only be used on their website and that is fine because I want to purchase the same sneakers in a larger size.
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Unfortunately, after an inspection of the sneakers, our specialists have found that the sneakers have been worn. Please refer to the photos that have been sent to you in regards to this order. While we do understand that sneakers can be tried on or worn in brick & mortar establishments, but due to the dirt and wear that has appeared on the sneakers for this order, we are unable to accept your return at this time. We also provided you photos of the issues.
While we're unable to accept a return, we can have the sneakers re-listed and made available for sale. Once sold, the earnings will be added to your account for cash out. You also have the option to have the shoes sent back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 12, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
They said the sneakers could be worn in a brick and mortar establishment, which they were. There was zero dirt on the sneakers, just a couple rug fuzzballs were stuck in the soles that I didn't pull out. That was my fault. But I disagree that that makes the sneakers worn. And I would advise other people try sneakers on in stores to find out their size (albeit in another color) because returning to GOAT is risky. I will never use GOAT again.
Goat Response
• Feb 13, 2020
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
Again, our team of specialist have reviewed your shoes and found several signs of wear, therefore we are unable to accept your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 13, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
There were not "more than several signs of wear". There are clearly seen 2 fuzzballs stuck to the bottom of the sneakers as seen in the pictures. The very definition of several is "more than two but not many." There was no dirt nor any sign of wear to any other part of the sneakers. If you reply, please detail out these signs of wear that your team specialist noticed.
Goat Response
• Feb 13, 2020
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
This is our final decision as you have been provided with photos in previous communication regarding this order.
We are unable to honor a return as it violates our return policy and was returned used.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased sneakers on Dec 20 th I paid for instant ship to receive my order before Christmas and 8 still have not received the product.
I purchased my sneakers on December 20 as a christmas gift for my daughter I paid for instant ship and they didnt ship them until December 30th expected delivery was December 31 st. I did not recieve my package and have been getting the run around from them. Its always the same message that they filed a claim. I did not recieve the sneakers. This is the worst customer service. I have had several packages delivered and received the last couple of months this is the only one that went missing. I do not want a refund I want the sneaker I purchased.
Desired Outcome
I just want the product I ordered.
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Thanks for reaching out! The investigation has declared that your package has been lost in transit.
Due to the loss on the part of shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
I do regret to inform you that due to our platform we are not able to replace your order or offer exchanges. Each sneaker comes from an individual seller who are all independent of each other, we do not carry inventory ourselves.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I was sold a shoe that was not as described when I received. Initiated return and have been continuously ignored for 2 weeks while they "investigate"
I purchased Sean Wotherspoon Air Max 1/97 (***) on 12/31/19 for $*** plus shipping (order #***). The shoes were advertised as dead stock with all accessories and the box in good condition. I received the shoes on 1/9 and immediately noticed the box tearing at the opening of the box and a large crease across it, which to me is not a "good" condition box. As a matter of fact GOATs own site says they don't accept boxes with tears. Yet I was sent one. Honestly it wasn't that big of a deal until I noticed the shoe were missing the blue laces (the only ones I cared about) that are part of the accessories. So I opened TIcket #*** on 1/9 letting let know about the issue and I will probably return them since it's impossible to replace the laces anywhere. I figured I would return them and buy another pair. It's now 1/23 and I've yet to hear anything from the customer support team at GOAT. I was told 2-3 business days 2 weeks ago. I've tried following up on the ticket only to be ignored for 2 weeks. I've opened new tickets only to be closed and them telling me to respond to the original ticket (which I have done and have been ignored). I would have escalated this with my credit card company already but the problem is I used GOAT credit to purchase $970 of the shoes and the remainder with Apple Cash. I've run out of options as I can't even sell the shoes to get my money back.
Desired Outcome
I just want to be able to return the shoes so I can use these funds in other places and move on.
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund. Please disregard the amount noted for your refund in the email, you will receive a full refund for this order.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 10, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered shoes (size 10.5), but the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
Dear Madam/Sir,
I'm writing this email as a complaint on GOAT App. I ordered Yeezy 350 shoes from them with a size of 10.5. However, the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
They replied back requesting several photos for my case, so I sent all the requested photos to them.
Their reply on January 15, 2020 was:
"I've forwarded all of the information you've provided on to our support team who will be researching and resolving the issue for us.
Please allow 2-3 business days (M-F) for them to receive and review your case"
It's 9 days since their last email. I'm following up with them almost everyday but I have not received any reply from them since then.
Can you please help me to solve this issue.
Attached the photos of the shoes and the email.
Best
Desired Outcome
I need a full refund for my shoes. I paid *** + tax
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We want you to be fully satisfied with your purchase and I am happy to help.
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 11, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I didn't want to sell my shoes with their consignment and request a return. I paid shipping fee. They never returned my *** dollar shoes.
I bought the shoes, tried them on and immediately returned. They got them and said I had wore them and wasn't going to credit me my credit for the return. Said I could sell on consignment or have them returned. I opted for a return. I paid the shipping fee it's been a week and still hasn't left their building. They now refuse to reply to my emails.
Desired Outcome
I want my shoes back or the money.
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Your order has been delivered.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT sold me a pair of Nike tennis shoes that they claimed to have verified authenticity on. They are clearly Not authentic
I purchased a pair of Nike Vapormax flyknit tennis shoes on 12/24/19. The company states that a seller ships to them and they authenticated the shoes before shipping them. These are clearly not authentic Nikes. I contacted GOAT upon receipt of the fake shoes and provided all information needed for a claim. They acknowledged the claim and stated they would respond in 2-3 business days. That was 1/7/20. They have not responded despite attempts to contact them. They do not provide any phone number to contact anyone if they don't respond through their online chat
Desired Outcome
Refund of full purchase price or genuine Nike shoes
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Upon review of your photos with our Verification Team, we did find the shoes to be authentic but we do see that this was not in the pristine condition you were expecting from GOAT and we sincerely apologize.
I do see a return label was provided to you for a full refund once it arrives back to our warehouse. We also applied additional GOAT credit which can be used towards future purchases. This credit does not expire.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
MONEY NOT RECEIVED YET FOR THE SHOES I SOLD
I sold some shoes on the goat website. They received the shoes I sold and On 1/9/2020 I cashed out the amount on the website I am suppose to be paid. It is 1/21/2020 and still no money has been sent to my bank account. I have emailed several times and I only got one email that it was being escalated and no one has contacted me since. I keep replying and have not got response. I want the money I am owed for selling my shoes on their site . They got the product and sold my shoes. Why is it so hard to pay me and this is so much hassle , makes this website and business completely untrustworthy!!!
Desired Outcome
I would just like my money owed for selling my shoes on this website !!
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We've forwarded your request to our accounts department to have the missing payout added to your total cash-out balance once more, so you should see these funds in your GOAT account within the next 24-48 hours.
Once the funds have been added again, we would recommend updating your Cash Out account before initiating a new withdraw. I've attached the instructions below:
1. Tap the "Sell" tab
2. Tap the "Credits" button in top left corner
3. Tap "Cash Out"
4. Tap "Cash Out Method"
5. Tap "Change Cash Out"
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 07, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
My money was finally deposited after almost a month!
Receive a defective shoe with paint on it, customer service won't reply
I brought this shoe on 12/x/19, receive it on 1/x/20 the order number is XXXXXXXXX.
The shoe has a damage paint and customer service won't reply.
Desired Outcome
refund
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
I'm so sorry to hear that you had a concern with discoloration on your Air Jordan 1 Mid GS 'Pink Foam' you just received. While we do understand that defects can happen, we do ask sellers to note any types of issues that each of their sneakers may have to ensure the listing is accurate.
Upon review of your photos by our Verification Team, we do see that this item was not in the pristine condition you were expecting from GOAT, and for that, we sincerely apologize.
For your inconvenience, we provided you with your return label for you. As soon as we receive and process your return, we will provide you with a full refund in the form of GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I made a return of a pair of shoes. This return was approved on 1/31/20 according to an email I received and on the app. My credit has never shown.
I made a return on order number XXXXXXXXX. This return was approved by GOAT on 1/13/2020. However, my credit has never shown up. I wrote into Goat customer service, they do not have a phone number, on 1/13/2020 and was told that the issue would be escalated and I would hear back from them within 48 hours at the latest. It has now been a full 7 days since I was told 48 hours at the latest and I still have not heard anything. They are holding *** of mine and there is nothing I can do about it. I would like for them to give me my credit that was supposed to be given a week ago. I would like to also ask for additional credit for all of the headache and time time wasted on this. This issue could've been resolved by a 5 minute phone call but they do not have a phone and refuse to write back to my escalated ticket. I would like this handled asap.
Desired Outcome
I would like the money that is owed to me *** as soon as possible. I would also like additional compensation and the ability to cash out my credit for all of the time wasted and headache that this issue has caused.
Customer Response
• Jan 30, 2020
They finally gave me refund credit but it was $20 less than what it was supposed to be according to their app and the email I received (attached earlier). I had to basically beg just to get that other $20 even though that was the proper amount. I also asked for extra credit for the hassle but it was denied. I still believe that extra credit is deserved in this case since I had to wait over 2.5 weeks for my credit after my return was approved and I bought another pair of shoes in the meantime that I would've used the credit on but couldn't because it wasn't released yet. I will not consider this case closed unless I can get some type of compensation for this poor customer service that I received after being a loyal buyer and seller on Goat.
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
The correct amount was issued for your return. As per policy, we only provide a refund in the form of GOAT credit, less the cost of shipping to you and from you. Please do note you agreed to this policy as the time of checkout.
There was a glitch in the amount updated to you in the return email, as a one time gesture of goodwill we honored the rest of the amount.
Going forward, please keep in mind that all returns are processed for the amount of the shoes minus return shipping costs and additional costs.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 07, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
As per usual, Goat missed the mark on this response and didn't do their research. The amount of the return has nothing to do with the original complaint first of all. The problem was always the amount of time it took to get an answer or resolution from Goat. They stated 48 hours, it took almost three weeks. I bought a pair of shoes in the mean time and couldn't use the credit that was due to me. For this headache and hassle, I would like additional credit added to my account. The amount of time to get a response was highly unacceptable.
To respond to the return amount, you are incorrect and it shows you didn't properly research this case. I know and have always known that the return amount doesn't include shipping back and forth. The app told me I would get *** back when I selected to return, so did the email. I paid *** for the shoes. The app and email said I would get back *** minus shipping). Goat instead gave me *** Everyone knows shipping does not cost *** I mailed them from TN to NJ. Two day shipping with regular ground service. That's *** one way. So no, the email wasn't glitched. I was given the incorrect amount back because Goat was charging me *** for shipping. The app and the email were correct. If the app would've said *** when I selected return, I would've sold the shoes instead because I would've made more.
I've been a loyal buyer and seller on Goat for over a year now and have recommended Goat to family and friends. I'd like to continue using Goat but stuff like this can make it difficult. I'm really hoping that Goat can make this right with some form of compensation so I can close this case with the Revdex.com.
Goat Response
• Feb 11, 2020
Hi there,
Thank you for getting back to us.
As advised when we reached out to you, we apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
We are unable to offer any further compensation, as we have already offered a gesture of goodwill and honored additional credit to your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Paid an extra *** for expedited shipping to have shoes before Christmas and the order didn't arrive till after Christmas, company will not refund ***
I placed an order for shoes on Dec 20, 2019 and selected the option for expedited shipping, which costs *** from the seller and *** from GOAT. The stipulation on their website for expedited order to arrive the day before Christmas was for the order to be placed by the 21st of Dec. Since I ordered on the 20th, I didn't think there would be an issue. I didn't get the package until Dec 27th. I've been going back and forth with a representative from their company named *** and she has been everything but helpful. She has absolutely no empathy for my situation. She keeps telling me that their policy says otherwise, but has yet to show me. I have requested to speak with someone else and I cant get through to anyone. There is no number you can call and it takes them over a week to reply most times. I find this very disheartening and I will never purchase from them again
Desired Outcome
I just want the expedited shipping to be refunded to me *** that's it.
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Unfortunately, it appears that your instant ship order was placed without expedited shipping. If you ordered Instant Ship by Wednesday, Dec 18 at 11 AM Pacific Time you would receive your order by Dec 24th. If you order Instant Ship by Monday, Dec 23 at 11 AM Pacific Time and select Next Day shipping you would have received your order by Dec 24.
We did make an exception and refunded your shipping cost at this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat saying my shoes were delivered. UPS saying they never received the package.
I placed an order on 12/27/19 for a pair of Yeezy Boost 350 V2 Cloud White's. Order #XXXXXXXXX. I used 181.54 in goat credit and paid the remaining balance of *** using my debit card. Upon placing my order I received a confirmation email. After that email I did not receive any emails updating me about my order. I had to check the Goat app for updates. On 1/4/20 a shipping label was created for the package and there was a tracking number provided on the app. After a couple days passed I noticed there was no shipment progress with my package on the UPS site. On 1/11/20 I reached out to Goat asking about the whereabouts of my package and received a response from *** the next day stating that my package would be shipped out that day (1/12/20) or the following day. That same day I went back on the goat app to see that status of my order changed to delivered. I checked the tracking on UPS and it still only stated that the shipping label was created, nothing else. I reached back out to Goat and received a very generic message saying that they were receiving increased volumes of messages and to wait 48 hours for a response. I also reached out to UPS who told me that they never received my package. I have contacted Goat 4 more times asking about my package and then eventually asking for a full refund. I have only received one response on 1/18/20 from *** thanking me for my continued patience as they " look into the delay of my order".
Desired Outcome
If the company is not going to send my sneakers, I would like a full refund including the credit that I used.
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
ordered shoes from here tried to return said box was damaged and could not help us. I emailed them have not heard back.
We have no shoes, all we need is a size 7. The order #XXXXXXXXX purchase date 01/9/2020 Nike women's Air Force 1 metallic gold size *** They said the box was damaged they said in an email that they would try to resale or ship them back to me for a $10.17 fee. I mailed them back the next day after we received them in a perfect box that they shipped the shoes in. It isn't not my fault the box was damaged. Hope you can help!
All we want is another pair of shoes or credit on my account. It is my daughter
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
At this time we do not have an account with the email provided ***
Please reach out to us directly with your account email and order number so we can further assist you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I sent it for my daughter her email is the order can you resend the complaint under her email! ***. I have never made a complaint with you befycut I did say my daughter ordered the shoe can you resend the complaint under her email!
Thank you for getting back to us.
I do see a member of our leadership team responded to her directly with the below:
Unfortunately, your return has been denied because it does not qualify under our return policy. Our specialists noted the following issue(s): badly damaged box. Please refer to the photos that have been sent to you in regards to this order.
You can advise us on how you would like to proceed by selecting either of the two options below. You will also be able to search for the order number in the app.
Option A: Consign the sneakers with us. We will re-list the sneakers for you under your account at the original price paid. Once the sneakers sell and the order has been processed, you will receive payment according to GOAT's Fee Policy. You may change the listing price at any time within the app.
Option B: Have the sneakers shipped back to you. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include the shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
Select an option in the app.
If you do not respond within 14 days, we will proceed with Option A and consign the item on your behalf and activate the listing at the original selling price. You may change the listing price at any time within the app.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Never received package for my order. Started help ticket with goat and they told me to go through UPS which cant refund the *** I spent
Ordered shoes from Goat and never received the item. Opened a help ticket and they closed it after basically telling me to just file a report through UPS. Goat only had the package valued at $10 even though it was a *** pair of shoes. UPS cant do anything for this.
I tried to re open the ticket and reply back and they just closed it. I feel like I dont have my product and I lost money because they're just not even talking now.
I even filled out some affidavit form they require for missing packages. Just for them to say they're essentially not responsible. I paid for an item and dont have it.
Order number was XXXXXXXXX
At this point I just want a refund and to not use this site again. After them closing my ticket and not even replying. This isn't someone I want to do business with.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
The claim has been investigated and reviewed, and it looks like UPS or USPS will not approve your claim.
Regrettably there is not much that we can do on our end at this time since the claim was denied. You will have to reach out UPS or USPS to figure out the status of your claim and the reason why it was denied.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a size 12 shoe, they sent me a size 12.5 and they are not getting back to me in the time they said they would.
I ordered shoes as a size 12, they sent me the wrong size. I have contacted their support, they said they would send the case to someone else internally for review once I provided pictures. They now do not respond to any communication.
I would simply like to have the size of shoe I ordered.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $92.02 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Sale cancelled for reasons they will not confirm with proof. Customer service no help for a month now. Cannot retrieve my property from them.
I completed a sale on GOAT's phone app on 12/27 for Yeezy Triple White shoes (size 10) and mailed these shoes to them for authentication on 12/30.
On 1/4 I received an email that the sale was cancelled for being listed as Size 9.5. I do not recall listing for that, but I accepted it could have been a mistake on my end. They asked me to choose from two options either consign the shoes with them to find another seller or have them shipped back to me for $9.01. I chose to consign the shoes with them.
Upon consignment, they listed the shoes as USED condition but they have never been worn. It was rare that I ever removed them from the original packaging, so I pointed this out to them. They replied that they would have a specialist look further into this.
Nine days later (after several email follow-ups) I received an email that they were confirmed used. I asked them to provide proof of this, as this seemed to be a mistake.
It has been another 10 days and I still have not received any photos. I have requested that my shoes be returned to me to no avail. They do not have a phone number or any way to escalate this within their company so I feel a bit helpless here.
Worse, I fear they mixed up my shoes with someone else's since they continue to claim they are used sneakers. This would potentially be costly for me. I just want someone to call me, which I have requested a few times now.
I would like them to call me or provide me with a number to reach someone directly. This process should not be approaching a month long over simple issues. It takes them anywhere from 3-9 days to respond to an email so I cannot resolve the problem and just want my property returned to me.
Company sent the shoes back to me after a month. No contact was made outside of inept email replies. They sent the product to the wrong address, but luckily I was able to retrieve them before they were stolen. Worst customer service I have encountered. Immediately closed my account upon resolution of this drawn-out issue. Shoes sold and were verified as new on competitor site within 2 days.
I placed an order for Gucci slides size 11 Mens: I noticed today (after waiting a week for shoes to be shipped) that they sent the wrong size, Sz 10.5
I placed an order exactly a week ago for the Gucci slides Size 11 in Mens. I just got an email today that the slides shipped but they are in the wrong size. I sent an email but I know they won't exchange the shoes only give me credit, which is fine. But I need this done ASAP.
Full Refund or for the order to be corrected immediately. I plan to ship the shoes back.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Our Verification Team has had the opportunity to review your shoes and we have been able to confirm that the correct item was sent to you.
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You are more than welcome to return under our normal return policy, and we provided a return label for you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I received a pair of shoes that I wasn't satisfied with and I want to return them. However, GOAT does not respond to me at all in regard to the issue.
On Sunday, January 5th 2020, I purchased a pair of Air Jordan 11 Retro 'Bred' 2019 for *** on their official website and I paid with my credit card. The order number for the shoes are ***. The SKU number is ***. I finally received the shoes on Wednesday, January 15 at 12:07 PM. As I inspected the shoes, I quickly noticed that the right shoe was very poor in quality compared to the left shoe. The leather on the right shoe is poor in quality, the stitching of the leather looks to be damaged, and there is a scuff (scratch) on the patent leather. The box also came damaged. It was advertised as the box would be in good condition and not "damaged". The shoes are just overall flawed.
I then submitted a ticket request for some help on January 17 at around 8:00 AM. I quickly received an email saying that they received the request and that a Service Specialist will review the request. The request number is ***. At 9:11 AM of that same morning, a Service Specialist named *** reached out to me. She asked me for photos of the shoes, the inner shoe tag, the size label side of the shoebox, and a close image of the 8 digit barcode located near the box label. She also said, "Rest assured that we will be extending the return window for this item while we look into this issue". I then responded to her at 6:39 PM of that same day and gave her images of everything that she requested as well as repeating the concerns that I had about the shoe and voiced that "I don't feel comfortable with the overall quality of this purchased shoe". She then quickly responded to me at 7:19 PM and said "I've escalated this ticket and a member of our team will follow up with you. You should receive an update within 48 business hours at the latest. If not, please follow up with us by responding to this email thread."
Since then, they have gotten back to me to assist. I reached out to them on January 19th at 9:52 PM, on January 20th at 11:15 AM, on January 21st at 10:52 AM, and on January 23rd at 11:59 AM. After sending 4 emails asking for an update, I am yet to receive a reply. I have made it clear to them that I want to return the shoes as soon as possible.And they guaranteed that my return window would be extended until the issue was resolved. I don't want the shoes. But they are not responding to me and not helping me resolve this issue.
All I want is to return the low quality/damaged shoes that I received to GOAT and get a full refund of my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our leadership/ support team has reached out to you -
I've had the opportunity to review your photos with our verification team. Rest assured, the issue you pointed out is a fairly common manufacturing inconsistency and is not considered a defect. Since these shoes are mass-produced in large quantities, some natural inconsistencies are to be expected.
Please know, ensuring the products we offer are free from defects is a top priority for us and we proactively reach out to customers in the event we do discover an actual defect during the authentication process.
I do see we provided you with a return label for a standard return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally got back to me and allowed me to return the shoes that I was unhappy with.
I ordered a pair of shoes on 12/28/19 and never got them delivered, it's now 1/24/20. I try to contact them, and have had no response since 1/14/20.
I ordered the shoes on 12/28/19 and never got them delivered. I was informed that the box was damaged on 01/09/20. I informed them that the box condition does not matter so long as the shoes are in good condition. The representative that I talked to told me that he forwarded that to the team and escalated the issue, and to reply if I haven't heard anything in the next 48 hours. That was on 1/14/20. I replied and have continued to reply since, and have continued to try to contact them with no response. I have tried opening other tickets but they keep deleting them stating to only refer to the first ticket and contact them through that, the problem is that nobody has replied to me on the first ticket for 10 days and I haven't received the shoes in a month, even after stating that the boxes condition does not matter to me. There is no way to track the shoes as they have not left their ware house, they already have my $155 dollars paid. I have informed them that I will be contacting the Revdex.com to handle the issue however I doubt I will receive a response. I will also include a picture with the order, which includes the order number and price. It will only let me attach one photo to this complaint submission therefor I can't attach the multiple photos of the support ticket conversation with them, however I can provide those through email if needed.
I either want the shoes to be sent already, with a tracking number and update, so long as the shoes are in good condition the boxes condition does not matter to me. Or a full refund.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our leadership/ support team has reached out to you -
At this time, we have gone ahead and issued a full refund of this order to your original payment method.
We apologize sincerely for any inconvenience this may cause you and thank you for your patience and understanding.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered sneakers through website, received the wrong size and style, email sent immediately, sent photos. They responded initially and then nothing.
Ordered $180 sneakers on 1/2/2020, received the wrong style and size shoe on 1/9/2020. Sent an email right away with 2 photos, they came back with additional photos required. We sent them on 1/11/2020. Since that time, 4 plus emails have been sent with absolutely NO response.
So, wrong shoes, charged my credit card, no guidance at all from this ***. No response. Nothing.
I want the correct shoes. My 15 year old was excited to get his shoes. He wants them
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Still NO resolution to this issue. Mailed shoes back 1/29 as they instructed with no communication from them at all
Sent an email tonight 2/19
Please advise
Hi there,
Thank you for getting back to me us.
Again, a member of our support team has reached out to you please check your emails. They have sent the below:
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Following the email received from goat on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
Hi,
Following your email received on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
*** stated in your email, the refund should take 2-3 days starting January 2, 2020.
Since then, I have sent to you several emails, on January 4, 2020 and January 12, 2020 to inform you of the unusual delay it is taking.
Unfortunately, I haven't received any feedback from you.
*** a result of this unpleasant and unprofessional situation, I will transmit in the coming days this file to my lawyer.
He will take the legal measures to obtain refund and at the same time a compensation for the sustained prejudice.
I'm very surprised by the way you ignore your customers requests and especially the way you persuade your customers that you are settling their files.
***
Le dim. 12 janv. 2020 à 19:53, *** a écrit :
Hi ***,
I'm still waiting for you refund since the 2 January!
You said 2-3 business days.
Could you please check if the payment transfer has been made ?
Thanks
Le 4 janv. 2020 à 21:18, *** a écrit :
Hi ***,
I'm waiting for your refund in my bank account.
Thanks again for your help
Le 4 janv. 2020 à 21:05, GO*** Support
Refund
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
At this time we are still waiting for an update from the courier to complete the investigation. We will reach out to you once we have an update as this is an ongoing investigation.
Please reach out to us directly with any questions or concerns.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This is regarding Order #XXXXXXXXX. GOAT is rejecting my request for refund because they say the brand new shoes are "used", which they are not.
I returned brand new sneakers to GOAT. GOAT said they wouldn't accept the return because: "Our specialists noted the following issue(s): used shoe." I only wore the sneakers in the house. I walked around in them for 15 min and determined they were too small. GOAT attached pictures which showed absolutely no wear and tear. There were only 2 bits of rug fuzz in the sole's of the shoes. I explained this to them in email several times. They said they would escalate my ticket and I would hear back in 48 business hours. I never heard back so I followed up Mon and Tues. They never responded. Then Today, Wed, I got an email saying they were putting my shoes on consignment or they would return them to me. So they never addressed my comment that the shoes weren't used. And are ignoring my request for refund. If they put them on consignment they get consignment fees and I don't know when someone will purchase the sneakers. I just want a refund so I can buy the next size up. I initiated the return on 1-10-20. I've never dealt with such an unprofessional company before.
I would just like my GOAT account to be refunded for the sneakers. I realize the GOAT refund can only be used on their website and that is fine because I want to purchase the same sneakers in a larger size.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Unfortunately, after an inspection of the sneakers, our specialists have found that the sneakers have been worn. Please refer to the photos that have been sent to you in regards to this order. While we do understand that sneakers can be tried on or worn in brick & mortar establishments, but due to the dirt and wear that has appeared on the sneakers for this order, we are unable to accept your return at this time. We also provided you photos of the issues.
While we're unable to accept a return, we can have the sneakers re-listed and made available for sale. Once sold, the earnings will be added to your account for cash out. You also have the option to have the shoes sent back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They said the sneakers could be worn in a brick and mortar establishment, which they were. There was zero dirt on the sneakers, just a couple rug fuzzballs were stuck in the soles that I didn't pull out. That was my fault. But I disagree that that makes the sneakers worn. And I would advise other people try sneakers on in stores to find out their size (albeit in another color) because returning to GOAT is risky. I will never use GOAT again.
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
Again, our team of specialist have reviewed your shoes and found several signs of wear, therefore we are unable to accept your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
There were not "more than several signs of wear". There are clearly seen 2 fuzzballs stuck to the bottom of the sneakers as seen in the pictures. The very definition of several is "more than two but not many." There was no dirt nor any sign of wear to any other part of the sneakers. If you reply, please detail out these signs of wear that your team specialist noticed.
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
This is our final decision as you have been provided with photos in previous communication regarding this order.
We are unable to honor a return as it violates our return policy and was returned used.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased sneakers on Dec 20 th I paid for instant ship to receive my order before Christmas and 8 still have not received the product.
I purchased my sneakers on December 20 as a christmas gift for my daughter I paid for instant ship and they didnt ship them until December 30th expected delivery was December 31 st. I did not recieve my package and have been getting the run around from them. Its always the same message that they filed a claim. I did not recieve the sneakers. This is the worst customer service. I have had several packages delivered and received the last couple of months this is the only one that went missing. I do not want a refund I want the sneaker I purchased.
I just want the product I ordered.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Thanks for reaching out! The investigation has declared that your package has been lost in transit.
Due to the loss on the part of shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
I do regret to inform you that due to our platform we are not able to replace your order or offer exchanges. Each sneaker comes from an individual seller who are all independent of each other, we do not carry inventory ourselves.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I was sold a shoe that was not as described when I received. Initiated return and have been continuously ignored for 2 weeks while they "investigate"
I purchased Sean Wotherspoon Air Max 1/97 (***) on 12/31/19 for $*** plus shipping (order #***). The shoes were advertised as dead stock with all accessories and the box in good condition. I received the shoes on 1/9 and immediately noticed the box tearing at the opening of the box and a large crease across it, which to me is not a "good" condition box. As a matter of fact GOATs own site says they don't accept boxes with tears. Yet I was sent one. Honestly it wasn't that big of a deal until I noticed the shoe were missing the blue laces (the only ones I cared about) that are part of the accessories. So I opened TIcket #*** on 1/9 letting let know about the issue and I will probably return them since it's impossible to replace the laces anywhere. I figured I would return them and buy another pair. It's now 1/23 and I've yet to hear anything from the customer support team at GOAT. I was told 2-3 business days 2 weeks ago. I've tried following up on the ticket only to be ignored for 2 weeks. I've opened new tickets only to be closed and them telling me to respond to the original ticket (which I have done and have been ignored). I would have escalated this with my credit card company already but the problem is I used GOAT credit to purchase $970 of the shoes and the remainder with Apple Cash. I've run out of options as I can't even sell the shoes to get my money back.
I just want to be able to return the shoes so I can use these funds in other places and move on.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund. Please disregard the amount noted for your refund in the email, you will receive a full refund for this order.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered shoes (size 10.5), but the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
Dear Madam/Sir,
I'm writing this email as a complaint on GOAT App. I ordered Yeezy 350 shoes from them with a size of 10.5. However, the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
They replied back requesting several photos for my case, so I sent all the requested photos to them.
Their reply on January 15, 2020 was:
"I've forwarded all of the information you've provided on to our support team who will be researching and resolving the issue for us.
Please allow 2-3 business days (M-F) for them to receive and review your case"
It's 9 days since their last email. I'm following up with them almost everyday but I have not received any reply from them since then.
Can you please help me to solve this issue.
Attached the photos of the shoes and the email.
Best
I need a full refund for my shoes. I paid *** + tax
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We want you to be fully satisfied with your purchase and I am happy to help.
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I didn't want to sell my shoes with their consignment and request a return. I paid shipping fee. They never returned my *** dollar shoes.
I bought the shoes, tried them on and immediately returned. They got them and said I had wore them and wasn't going to credit me my credit for the return. Said I could sell on consignment or have them returned. I opted for a return. I paid the shipping fee it's been a week and still hasn't left their building. They now refuse to reply to my emails.
I want my shoes back or the money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Your order has been delivered.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT sold me a pair of Nike tennis shoes that they claimed to have verified authenticity on. They are clearly Not authentic
I purchased a pair of Nike Vapormax flyknit tennis shoes on 12/24/19. The company states that a seller ships to them and they authenticated the shoes before shipping them. These are clearly not authentic Nikes. I contacted GOAT upon receipt of the fake shoes and provided all information needed for a claim. They acknowledged the claim and stated they would respond in 2-3 business days. That was 1/7/20. They have not responded despite attempts to contact them. They do not provide any phone number to contact anyone if they don't respond through their online chat
Refund of full purchase price or genuine Nike shoes
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Upon review of your photos with our Verification Team, we did find the shoes to be authentic but we do see that this was not in the pristine condition you were expecting from GOAT and we sincerely apologize.
I do see a return label was provided to you for a full refund once it arrives back to our warehouse. We also applied additional GOAT credit which can be used towards future purchases. This credit does not expire.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
MONEY NOT RECEIVED YET FOR THE SHOES I SOLD
I sold some shoes on the goat website. They received the shoes I sold and On 1/9/2020 I cashed out the amount on the website I am suppose to be paid. It is 1/21/2020 and still no money has been sent to my bank account. I have emailed several times and I only got one email that it was being escalated and no one has contacted me since. I keep replying and have not got response. I want the money I am owed for selling my shoes on their site . They got the product and sold my shoes. Why is it so hard to pay me and this is so much hassle , makes this website and business completely untrustworthy!!!
I would just like my money owed for selling my shoes on this website !!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We've forwarded your request to our accounts department to have the missing payout added to your total cash-out balance once more, so you should see these funds in your GOAT account within the next 24-48 hours.
Once the funds have been added again, we would recommend updating your Cash Out account before initiating a new withdraw. I've attached the instructions below:
1. Tap the "Sell" tab
2. Tap the "Credits" button in top left corner
3. Tap "Cash Out"
4. Tap "Cash Out Method"
5. Tap "Change Cash Out"
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
My money was finally deposited after almost a month!
Receive a defective shoe with paint on it, customer service won't reply
I brought this shoe on 12/x/19, receive it on 1/x/20 the order number is XXXXXXXXX.
The shoe has a damage paint and customer service won't reply.
refund
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
I'm so sorry to hear that you had a concern with discoloration on your Air Jordan 1 Mid GS 'Pink Foam' you just received. While we do understand that defects can happen, we do ask sellers to note any types of issues that each of their sneakers may have to ensure the listing is accurate.
Upon review of your photos by our Verification Team, we do see that this item was not in the pristine condition you were expecting from GOAT, and for that, we sincerely apologize.
For your inconvenience, we provided you with your return label for you. As soon as we receive and process your return, we will provide you with a full refund in the form of GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I made a return of a pair of shoes. This return was approved on 1/31/20 according to an email I received and on the app. My credit has never shown.
I made a return on order number XXXXXXXXX. This return was approved by GOAT on 1/13/2020. However, my credit has never shown up. I wrote into Goat customer service, they do not have a phone number, on 1/13/2020 and was told that the issue would be escalated and I would hear back from them within 48 hours at the latest. It has now been a full 7 days since I was told 48 hours at the latest and I still have not heard anything. They are holding *** of mine and there is nothing I can do about it. I would like for them to give me my credit that was supposed to be given a week ago. I would like to also ask for additional credit for all of the headache and time time wasted on this. This issue could've been resolved by a 5 minute phone call but they do not have a phone and refuse to write back to my escalated ticket. I would like this handled asap.
I would like the money that is owed to me *** as soon as possible. I would also like additional compensation and the ability to cash out my credit for all of the time wasted and headache that this issue has caused.
They finally gave me refund credit but it was $20 less than what it was supposed to be according to their app and the email I received (attached earlier). I had to basically beg just to get that other $20 even though that was the proper amount. I also asked for extra credit for the hassle but it was denied. I still believe that extra credit is deserved in this case since I had to wait over 2.5 weeks for my credit after my return was approved and I bought another pair of shoes in the meantime that I would've used the credit on but couldn't because it wasn't released yet. I will not consider this case closed unless I can get some type of compensation for this poor customer service that I received after being a loyal buyer and seller on Goat.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
The correct amount was issued for your return. As per policy, we only provide a refund in the form of GOAT credit, less the cost of shipping to you and from you. Please do note you agreed to this policy as the time of checkout.
There was a glitch in the amount updated to you in the return email, as a one time gesture of goodwill we honored the rest of the amount.
Going forward, please keep in mind that all returns are processed for the amount of the shoes minus return shipping costs and additional costs.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As per usual, Goat missed the mark on this response and didn't do their research. The amount of the return has nothing to do with the original complaint first of all. The problem was always the amount of time it took to get an answer or resolution from Goat. They stated 48 hours, it took almost three weeks. I bought a pair of shoes in the mean time and couldn't use the credit that was due to me. For this headache and hassle, I would like additional credit added to my account. The amount of time to get a response was highly unacceptable.
To respond to the return amount, you are incorrect and it shows you didn't properly research this case. I know and have always known that the return amount doesn't include shipping back and forth. The app told me I would get *** back when I selected to return, so did the email. I paid *** for the shoes. The app and email said I would get back *** minus shipping). Goat instead gave me *** Everyone knows shipping does not cost *** I mailed them from TN to NJ. Two day shipping with regular ground service. That's *** one way. So no, the email wasn't glitched. I was given the incorrect amount back because Goat was charging me *** for shipping. The app and the email were correct. If the app would've said *** when I selected return, I would've sold the shoes instead because I would've made more.
I've been a loyal buyer and seller on Goat for over a year now and have recommended Goat to family and friends. I'd like to continue using Goat but stuff like this can make it difficult. I'm really hoping that Goat can make this right with some form of compensation so I can close this case with the Revdex.com.
Hi there,
Thank you for getting back to us.
As advised when we reached out to you, we apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
We are unable to offer any further compensation, as we have already offered a gesture of goodwill and honored additional credit to your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Paid an extra *** for expedited shipping to have shoes before Christmas and the order didn't arrive till after Christmas, company will not refund ***
I placed an order for shoes on Dec 20, 2019 and selected the option for expedited shipping, which costs *** from the seller and *** from GOAT. The stipulation on their website for expedited order to arrive the day before Christmas was for the order to be placed by the 21st of Dec. Since I ordered on the 20th, I didn't think there would be an issue. I didn't get the package until Dec 27th. I've been going back and forth with a representative from their company named *** and she has been everything but helpful. She has absolutely no empathy for my situation. She keeps telling me that their policy says otherwise, but has yet to show me. I have requested to speak with someone else and I cant get through to anyone. There is no number you can call and it takes them over a week to reply most times. I find this very disheartening and I will never purchase from them again
I just want the expedited shipping to be refunded to me *** that's it.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Unfortunately, it appears that your instant ship order was placed without expedited shipping. If you ordered Instant Ship by Wednesday, Dec 18 at 11 AM Pacific Time you would receive your order by Dec 24th. If you order Instant Ship by Monday, Dec 23 at 11 AM Pacific Time and select Next Day shipping you would have received your order by Dec 24.
We did make an exception and refunded your shipping cost at this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat saying my shoes were delivered. UPS saying they never received the package.
I placed an order on 12/27/19 for a pair of Yeezy Boost 350 V2 Cloud White's. Order #XXXXXXXXX. I used 181.54 in goat credit and paid the remaining balance of *** using my debit card. Upon placing my order I received a confirmation email. After that email I did not receive any emails updating me about my order. I had to check the Goat app for updates. On 1/4/20 a shipping label was created for the package and there was a tracking number provided on the app. After a couple days passed I noticed there was no shipment progress with my package on the UPS site. On 1/11/20 I reached out to Goat asking about the whereabouts of my package and received a response from *** the next day stating that my package would be shipped out that day (1/12/20) or the following day. That same day I went back on the goat app to see that status of my order changed to delivered. I checked the tracking on UPS and it still only stated that the shipping label was created, nothing else. I reached back out to Goat and received a very generic message saying that they were receiving increased volumes of messages and to wait 48 hours for a response. I also reached out to UPS who told me that they never received my package. I have contacted Goat 4 more times asking about my package and then eventually asking for a full refund. I have only received one response on 1/18/20 from *** thanking me for my continued patience as they " look into the delay of my order".
If the company is not going to send my sneakers, I would like a full refund including the credit that I used.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!