I have not received my money for the sale of a pair of sneakers dating back to January 15th 2019.
I sold a pair of sneakers on January 14th through the GOAT app. Goat received the sneakers the next day and "released" my payment for the sales. Now I could not receive my payment due to the fact that GOAT had my old number on file. I submitted a ticket for customer service to update my phone number on file so I could get paid. It has now been over a week and not one person has gotten back to me. I have actually been ignored. The buyer is happily content with his or her sneakers, while I have YET to be paid.
Desired Outcome
I just want my money for the sale, it so incredibly simple to respond to a customer. They haven't responded to me, have ignored me and have yet to PAY ME. I just want my money.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We appreciate you verifying your information and have now updated your account with your new phone number.
Please do note for security reasons these requests are sent to a special team that handles secured information for our users.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 10, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered sneakers from goat size 11.5 they sent me baby sneakers size 11.5.They show a photo of a adult sneakers.they won't refund all my money.
Ordered Nikes on 1/12/20 received them on 1/17/20 upon feeling the weight of the box I sent it back to goat they sent me baby sneakers.I ordered 11.5 sneakers the advertisement has adult size sneakers.Thats false advertising they should state that they are kids sneakers.They refuse to refund all my money.
Desired Outcome
Refund all of my money
Customer Response
• Feb 03, 2020
They refunded my money minus 20 dollars and 40 cents I would like the rest of my money
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We had previously asked for you to provide us with photos of the shoe, inner shoe tag, and the size label side of the shoebox, in its entirety for review in advance, but you did not get back to us with the needed information.
Upon receiving the shoes back, it was determined that the shoes were, in fact, the correct size.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the incorrect size for the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Since the correct size ordered was received back -, we can only issue a refund less the shipping costs to and from you back to your original payment method to a total of $57.60.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 10, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Goat is out to receive customers they advertise a picture of adult sneakers.I ordered a pair size 11.5 they sent me baby sneakers.Who knows they have a size for babies 11.5.They do not state baby sneakers.Nor is there a photo of baby sneakers.They never gave me all of my money for it is a part of their game to steal and decieve.Goat is with holding $20 and forty cent of my money plus I paid for the shipping.
Goat Response
• Feb 12, 2020
Hi there,
Thank you for getting back to us.
Again, the correct size was received, you can view your order details below along with a link showing that you purchased a Y size.
Order XXXXXXXX
Air Jordan 1 Mid SE PS 'Pine Green'
Product: New
Box: Missing Lid
11.5 us
SKU: BQXXXX XXX
***
Please also note that the price of the shoe is much lower than what an adult size would be.
Please do note that sizing below:
Women's shoes are denoted with a "w" in front of the size. For example, a w7.5 would be a women's US size 7.5.
Kids sizes are unisex, and kids styles are noted with the following codes in the style name:
BG - Boys Grade-School
GG - Girls Grade-School
GS - Grade-School
In addition, kids sizes are indicated with a "Y." A 4Y would be a kids size 4 in US sizing.
Infant, toddler, and preschool shoes are noted with the following codes in the style name:
TD - Toddler
PS - Pre-School
I- infant
The correct size was sent to you, therefore, your return and refund was processed in accordance to our standard return policy.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 12, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said before Goat does not state baby sneakers there is a photo of Adult sneakers and I paid for the shipment.11.5 is a adult sneaker size the company is tricking people into buying.State infant sneakers you are selling to further show your company is decieving people the sneakers came in Adult sneaker box.Any other company would give a full refund Goat wants to decieve and steal.Like I said before Goat please refund all of my money and stop deceiving and stealing from people.
I was sent a fake pair of Yeezy's. GOAT has stopped responding and issued me a CREDIT to use on their site. No refund.
I bought a pair of Yeezy 350 V2's from GOAT. I opted to have the shoes verified for authenticity, by GOAT, before being sent to me. It took me less than 5 minutes from opening the box to realize the shoes were FAKE. I immediately emailed them. They emailed back and asked for photos to be uploaded. I did that immediately too. They then advised that this case will be forwarded on to a different team and I will hear back within 48 hours (that was on Jan 14,2020). In the meantime I've sent the shoes back to them, due to their strict return time frame. I then sent them 4 additional emails since then to find out what was going on, with no reply.Today I got an email advising that they have furnished me with a CREDIT to their site for the amount of $419 (shoes cost, minus the shipping). I advised that I did not want a credit, as their site now holds no credibility for customers to ensure not getting fake shoes at the real price. I need a FULL refund and an apology for sending me a FAKE pair of shoes ! Please do not trust this site. I can't believe that in this day and age, online companies get away with practices like this ! GOAT, we're all watching !!!!!!!!!
Desired Outcome
I would like GOAT to admit and apologize that despite a lengthy purchasing process and having the shoes authenticated by their "experts", I still got a FAKE pair. I would also like a FULL actual money refund, and not the useless CREDIT for their site that I can't use as the trust has been broken.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We do see that our verification team requested additional photos to address any of your concerns, but we are unable to receive this from you.
Every return is reverfied by our team of specialist, in this case, they did not have any issues with the authenticity of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
As a gesture of goodwill, we did refund you in full.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 10, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in complete disagreement that that pair of Yeezy's were authentic. So I do not accept that.
It wasn't a gesture of "goodwill" to refund me my money, but more a case of the RIGHT THING to do.
I stand behind all of my feedback to you.
I spent *** received the wrong pair of shoes and still no packing slip to return the shoes and they just quit responding.
Received wrong shoes on December 19th. Ref#XXXXXXXXX:XXXXXXXXXXXXX The amount paid was
Desired Outcome
All I want is my money back and a packing slip to return the shoes.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
We apologize for the inconvenience, we also issued you additional GOAT Goodwill credits to your account.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I'm haven't got my refund on my order after it was randomly canceled and it's been over 2 weeks since I placed the order.
I ordered *** Yeezy Boost 350 V2 Oreo shoes on 1-5-20 from goat and have still yet to get my refund after my order was randomly canceled, and on the goat app under my order it's been saying please allow 2-3 days for your order to be refunded and it's been 2 weeks. And my order number is XXXXXXXXX
Desired Outcome
Refund me my money.
Goat Response
• Feb 12, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our payments team responded to you directly with the below:
We can see that the reversal of the transaction was processed successfully. The transaction was reversed before it posted to your account so you may not actually see a refund; you may only see that the pending transaction falls off of your account. However, for your convenience, we've reached out to our payment processor and obtained the reference number for the reversal:
For security reasons please refer to your email from us.
Please provide the reference number to your bank. If your bank is still unable to locate the reversal or the transaction is still sitting on your account, we would recommend initiating a dispute and they should be able to see that the transaction was reversed.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
After incorrect order & prompt return, I am unable to get my refund or order new sneakers w/credit w/my "storage". After 20+? tries/complaints 0 luck
Goat.com order # XXXXXXXXX for jordan 5 Rings placed. wrong size my error. Order shipped to me 12/8/19. Advised incorrect size ordered 12/8 request #XXXXXXX). *** (goat) replied return w/i 3 days.No refund. received e-mail 12/9 "dont miss out' but could not process. 12/15/19 recd label (2 tries) & returned merch. ups. recd e-mail 12/17/19 approved refund *** order #XXXXXXXX. 12/18/19 ordered correct size 10M Order #XXXXXXXXX. 12/19/19 e-mail order canx, credit back to me. reordered #XXXXXXXX. 12/23/19 recd e-mail my order being 'stored"?? 12/23/19 questioned storage? 12/23/19 recd e-mail listing request XXXXXXX. recd e-mail 12/23 *** explaining how to process, still unable. 12/24/19 e-mail advising still unable to process because of a .17 balance & tried 3 credit/debit cards. e-mail new request #XXXXXXX. 12/25/19 advised still unable to process due to .17. 12/25/19 recd e-mail suggesting incorrect personal info...12/25/19 *** requests screen shot of error, sent. 12/26/19 *** "escalated this ticket" will reply w/i 48hrs. sent e-mail still unable to process. 12/30/19 e-mailed w/word of Revdex.com being involved. I replied 12/31/19 with continued complaint. 1/2/20 sent e-mail saying I have had enough. 1/2/20 e-mail recd that my "name has been changed" which I did NOT do. Replied, incorrect. Another e-mail recd 1/2 #XXXXXXX. 1/3/20 I sent e-mail with complaint. on 1/4/20 *** replied "escalated this ticket" again promise 48 hr reply again. 1/5/20 *** replied put hold on my acct! change p/w then clear. I tried to change p/w as advised, unable, error "reset password token is invalid". 1/6/20 *** sent e-mail apologizing saying balance will follow e-mail address. 1/6/20 advised *** still unable to process purchase. replied hold lifted. still unable to process. I tried to change sneaker choice and the credit due did not follow my e-mail address! advised 1/10/20 #XXXXXXX still unable to process. 1/13/20 I advised this has been issue since before Christmas. recd reply #XXXXXXX. 1/13/20 reply from *** "escalated this ticket" again promise w/i 48 hrs. 1/14/20 told the credit did not follow my e-mail (2nd time). 1/18/20 *** replied apology but working diligently. 1/18/20 sent e-mail asking why am I still waiting?
No reply.....
Desired Outcome
although Goat does not offer Refunds, I am more than due. It is the least they can do as I will never use this site again.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
You were provided a return label an updated to our return policy that is agreed to at the time of checkout.
Upon approval of your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you GOAT credit to be used on future purchases.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 12, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the response from GOAT. My issue with my return is long since resolved. This current issue is that my credit from my timely return was effective, however I am unable to process my new purchase using my said credit. I have tried using two credit cards and one debit card for a whopping .17! when I try to process this .17 purchase, I get the following error:
OOPS SOMETHING WENT WRONG "There was a problem processing your payment. Please double check your payment information or contact your financial institution for additional details"
For God sake, what is wrong with this company!
Goat Response
• Feb 12, 2020
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
It seems that the issue has to do with the form of payment you are using, there is nothing on our end blocking you from making a payment.
If you are trying to use GOAT Credit, it will not go through due to insufficient funds.
You will have to use a different payment type in order to pay for the return shipment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes and they sent me the wrong size and have ignored my dispute for weeks now! no one is helping me, just ignoring me.
I ordered shoes on 12/29/19 order number XXXXXXXXX and specifically stated size 8.5 Men In US size, My order was suppose to have been verified for "Accuracy & Authenticity" which is supposedly one of the companies top priorities, instead they mailed me a size 7.5 in men I emailed them on 01/13/20 about the issue, I emailed photos of the items and they advised me on 01/14/20 that my information was forwarded to their support team for researching and resolving this issue, they advised me to allow 2-3 business days for them to receive and review my case. They advised if I had any questions I can reach out to them via email. I have not heard back from anyone. I emailed them Friday 01/17/20, 01/21/20, and 01/22/20 still no response. no one is helping me out but took my money for the shoes and mailed me the wrong size. I am very frustrated with this process now and being ignored and conned for my money.
Desired Outcome
All I want is for GOAT to mail me the correct shoes I ordered is size 8.5 IN US Size.
Goat Response
• Feb 08, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. You were provided with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund.
We also added additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat didn't refund me in 2-3 days they promised. Their service had been terrible and always delay in responding me.
I bought a pair of yeezy 700 v2, with order number#*** and DHL express shipment number: ***X, which cost me *** on Dec 7,2019 and I paid the bill by Alipay, which is a Chinese app. Goat chose to ship the shoe to me via DHL express. However, DHL express lost the shoe and didn't send me anything telling me about this until I keep contacting them asking about my delivery. During that time, I keep contacting goat and DHL express talking about the issue I had and finally, DHL admitted that they lost my shoes and told me to ask Goat for refund. Then, I immediately sent this chat history to Goat and asked them for refund. This took me another 15 days for Goat to reply me. Now, Goat just said that I had been refunded the DHL delivery fee and their full Goat order as well, and told me to allow 2-3 days for the money to reflect on my account. Then, the Goat support, *** just set my request#*** as "resolved" without actually solving my issue. Now, I waited for another 10 days and there are no money showed up in my account and I received no email form Goat. Based on the experience I had with Goat last two months, I don't think they will take this seriously and I have no idea about how long they will take for more to solve my issue. Now, I just want all my money refunded by Goat.
Desired Outcome
I just want a full refund back to my Alipay account or bank card, not to "Goat credit", (which can only be used for buying shoes on Goat.)
Customer Response
• Jan 29, 2020
Thank you very much, but I want to inform you that my complaint has been solved, and now you can cancel my complaint! Thanks!
The shoes that I purchase cost *** dollars, and they never shipped to my house. GOAT claimed they did, but I never recieved them.
I ordered 3 pairs of Jordans off of GOAT, and the total came up to *** dollars. I paid with credit card, and the shoes were shipped off. They never arrived to my door. GOAT said that I should check with neighbors, but neither reported seeing anything. Then they said to file a letter saying they didn't come. I sent it off, and they waited 2 weeks until they filed a complaint to the shipping company. After 3 weeks, they contacted me that they would try again. 5 weeks later, they claimed that the shipping company would not refund. That was it.
Desired Outcome
I am hoping to get a full refund for my purchases, since the shoes are not something that can be re-found and re-shipped
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our support team reached out to you regarding your order.
Unfortunately, our second attempt at filing a claim with the courier has also been denied and ultimately cannot be refunded at this time.
We apologize for the inconvenience, but to avoid a potential loss of future packages, please make sure to select a new shipping address when placing orders going forward.
We would advise reaching out to the courier directly for any specifics to their investigation and denying your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Order shoes for my son they said they were new paid for new pair and got sent used pair.
Bought a pair of Jordan Retros 11 for my son on goat cost $320 total including shipping tax and verification from goat. We received on 1/2/2020 and they were not new but used. The bottom of the shoes are dirty and there creases in the shoes every where. I filed a complaint with goat the same day got a response asking for pictures I sent everything they ask for. The response was they were passing *** on to look into to resolve the issue and they will extend the return until they resolve the issue. Afterwards I got one more email saying give them 2-3 business days but now its 1/18/2020 and I've emailed them every day since and I'm getting no response. I want my money back or a full credit that I paid for or I want what we paid for. Its getting frustrating because know one is responding back or letting me know what's going on. I also don't know why it's taking them so long to resolve the situation. My order# XXXXXXXXX request# for complaint XXXXXXX.
Desired Outcome
I want a full refund and I will send the product back. Or a full credit including shipping, taxes, and fees. I just want what we paid for new shoes not used.
Customer Response
• Jan 30, 2020
Hi they finally resolved my issue as of yesterday 1/29_2020.
I have been trying to cash out for about a month now I've reached out a couple times and up too now I'm still waiting.
I had a change of cell phone number I didn't realize you had to be sent a code in order to change your number, by this time my number was already changed so I no longer have access to the old number. I've emailed a couple times and no answer it's almost been 3 weeks and my other option is to buy some shoes which I don't want too this is really bad customer service over a change of phone number terrible!
Desired Outcome
I want my money.
Goat Response
• Feb 12, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We appreciate you verifying your information and have now updated your account with your new phone number.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes off of the goat app and never received them.
I ordered shoes off of the goat app January 2, 2020. It is January 18th and I have not received them. Although I never received them, the tracker in the app says the delivery was completed. When I track the shoes through the ups website, it says the shoes were never shipped. I filled a complaint in the app January 15th and I was told I would get a response within 48 hours. It has been 3 days and still have not gotten any response. My order number is ***, my tracking number is ***, and I payed with afterpay.
Desired Outcome
I would just like for my shoes to be delivered as soon as possible.
Goat Response
• Feb 07, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Regrettably, the investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
The company has implemented practices which discourages granting refunds. It's more profitable for them to reject and then re-sell your shoes.
I bought two pairs of Nike Vapormax shoes on 12/23/2019. One pair of black/gold *** and one in grey/white (order: 971017817). I received the grey/white pair first. I had previously bought size 9s that didn't fit and were uncomfortable. I figured going up a half size would address the issue. It didn't. They're uncomfortable shoes. I walked inside my house, roughly 30ft in the shoes. Decided they were uncomfortable and put them back in the box. I received the black/gold pair and did the same exact test, to make sure it wasn't just the white/grey shoes. They were equally as uncomfortable. I put them back in the box and requested to return the shoes back to GOAT (the shipping location was in Secaucus, NJ) They shipped back. GOAT accepted the black pair no issues and rejected the white/grey pair. They said the white/grey pair looked worn. They included pictures of the shoes, which didn't look worn at all.
I disputed their comments and they marked my dispute as resolved without taking any action.
So...what happens next (per their process) is I can either re-pay them to ship the shoes back to me OR they consign them on my behalf. The latter is performed automatically after two weeks, if no response is received.
I suspect they accepted the black/gold, because they were cheaper and didn't mind refunding that amount. Let's not forget - this company is nothing but a reseller. They don't hold stock of shoes. They sell other peoples' shoes and take a cut for selling them.
I believe they are more inclined to reject returns as they will profit from the return if it is consigned, once it is resold.They take their cut and they're not owning the returned inventory - e.g. no money out of pocket on the transaction.
This to me, is a questionable business practice:
People buy shoes from them in good faith. We cannot see or try the shoes beforehand and therefore, the return policy is a critical piece of that trust.
I'm including the images they sent me of the shoes, indicating they look "used". I find that statement to be comical. The shoes look brand new. I have more pictures I can share, however it would only allow one picture to be submitted.
Desired Outcome
I previously returned a pair and they were rejected. I did not complain as after I read their return policy, I realized they did not meet their return requirements.
However, knowing and having learned from that prior experience, I did everything in my power to ensure these shoes were pristine. I made sure I didn't wear them ANY longer than was necessary to determine whether I wanted them. Same goes for other pair I returned and they accepted.
I would like a full refund for my white/grey shoes and I would like the store credit for my black/gold shoes refunding. Based on the experience and the lack of customer care experienced to date, I do not want to patronize this business any further.
Engaging the Revdex.com should not have to be the means to resolve customer disputes. A good business works with its customers directly.
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our leadership/support team reached out to you regarding your order.
Upon the return of your item, our specialist did find signs of wear and provided you with photos of this.
Per our standard return policy, "Item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included."
Your sneaker is now actively consigned for sale with GOAT.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 23, 2020
I don't consider this closed.I find the response to be lack luster at best. They haven't addressed anything. They are a bunch of con artists masquerading as a business.
Customer Response
• Feb 23, 2020
Their response is that the shoes were worn at the point they were returned. My counter argument is PROVE IT. Show me pictures of the shoes at the point of delivery. Did they take pictures of the shoes as part of their inspection? If so, I want them to show me the before/after pictures - showing precisely how me wearing them for roughly 5 minutes made them "worn".
This entity is a scam. They are looking to make a profit on two transactions instead of one.
Customer Response
• Feb 23, 2020
More insulting is that I have a credit with these criminals. They will not RELEASE my money back to me. They expect me to spend more money with them. That's the last thing I want to do. They don't deserve a cent more out of my pocket.
PLEASE Revdex.com, hold these people accountable for their questionable business practices.
Goat Response
• Feb 27, 2020
Thank you for getting back to us.
We do provide you photos of the issue form our verfication team and these have been sent to you with the notification we would not be accepting your return..
Per our standard return policy, "Item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included."
Your sneaker is now actively consigned for sale with GOAT.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered and paid for a pair of shoes from this company that were never delivered.
On December 26th I ordered a pair of shoes (YEEZY BOOST 350 V2 'CREAM WHITE / TRIPLE WHITE' - SIZE US 9 M ) with order # XXXXXXXXX. The total payment was *** with $10 for shipping. Fedex claims the package was delivered but it was not. I have a ring doorbell camera with proof that fedex never came to my house that day. I believe it is GOAT's responsibility to be reimbursed by Fedex and that I (the customer) am still owed the shoes (which were a Christmas present) or reimbursement. Customer service at Goat (*** D and *** seem well instructed on how to evade and deflect. Ultimately I was told they investigated my claim and there is nothing they can do. I was shocked. All I want is what I paid for and I figured they - as a retail company - must know how to work with fedex on missing packages. Instead I've been told they can't do anything and I should go after fedex. Well as I paid GOAT to ship my order - and they paid Fedex - I believe that this is their responsibility. After reading the reviews on GOAT on your website - and others - it is clear this company is a real problem for consumers - essentially ripping people off consistently. I have my law firm looking at this from a larger scale but I'm hoping the Revdex.com can take action as well. These are not good people
Desired Outcome
I would like a refund at this point. I ended up buying the product from a different company. The larger resolution i would hope for is that this company cleans up it's approach to servicing customers - or is investigated for illegal business practices and put out of business
Goat Response
• Feb 06, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our support team reached out to you regarding your order.
Fed Ex informed us that they denied your claim, we did attempt to have them look further into the issue.
Unfortunately, our second attempt at filing a claim with the courier has also been denied and ultimately cannot be refunded at this time.
We apologize for the inconvenience, but to avoid a potential loss of future packages, please make sure to select a new shipping address when placing orders going forward.
We would advise reaching out to Fed Ex directly for any specific information regarding your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer Response
• Feb 07, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a complete joke. Deflect, deflect, deflect. Nordstrom's would've replaced my undelivered item right away. I paid GOAT to have my purchase delivered. GOAT used Fedex. Fedex did not deliver. I have a ring camera - fedex did not deliver the package! Whatever - that's fine. Mistakes are made. But I never got my purchase from GOAT and the response has been a JOKE. What a fraudulent company. Take a look at the reviews of this company online. FRAUD!! Keep the money Aholes. You will be out of business - and hopefully in jail - in no time
Goat Response
• Feb 12, 2020
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Unofrutnely, this was the decision of the courier to deny your missing package claim.
Again, we would advise reaching out to Fed Ex directly for any specific information regarding your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered TAN Nike sneakers for my son (95+10 shipping). When I received them they were PINK. PETAL PINK. Not even close to tan. I initiated a refund and was told that even though they were pink (they agreed via email) they would only issue a store credit less shipping both ways. The site says they guarantee authenticity soooo where's my refund? Nope they won't do it so I'll let my credit card company work it out.
I made a purchase in December 2018 and my shoes arrived within the timeframe stated. However, I was not happy with my purchase and reached out to Goat on 1/1/2020. I initially received a response and was advised to send specific pictures of the product and the box it was shipped in. I received a reply stating so wine would get back to me and I did not hear anything for a while. When I did hear something, there was no discussion of my requested refund, only that they were backed up and would be in touch. I reached out to them a couple more times and felt ignored. Because I went through affirm, I told them the merchant was not working with me. Thereafter someone finally reached out to me which was 3 weeks from my initial request. Once I finally reached a pre paid return label at my expense, once I dropped off the shoes to ups they immediately placed refund. They tried to give me a credit but I made a demand for a refund and let them know how disappointed I was as a customer.
This has been a horrible experience, first the mail returned the shoes not me. Second, they took weeks to get them back in to inventory! Now they are telling me they are going to charge me shipping to get them sent back or if I want a credit I have to pay shipping that was used to return it and the original shipping cost too. They don't care about customer service or if your happy or not!
Ordered one size. They "authenticated" a different size. Sent me another size altogether, different from what I ordered and what they said they sent me. Sent the proof of inaccuracy to customer support, and heard nothing for weeks. Finally, the only resolution they offer is store credit. So I get stuck with the wrong shoes for weeks, and they still get my money? Terrible organization.
GOAT IS A JOKE...they are terrible with there customer service and don't answer you back! One week after I ordered a pair of shoes, these *** cancel my order because they can process a gawd dem payment! Do not buy from Goat is a scam and they are disliked by everyone on this website and on any other website! GOAT IS A SCAM!!!!
I have not received my money for the sale of a pair of sneakers dating back to January 15th 2019.
I sold a pair of sneakers on January 14th through the GOAT app. Goat received the sneakers the next day and "released" my payment for the sales. Now I could not receive my payment due to the fact that GOAT had my old number on file. I submitted a ticket for customer service to update my phone number on file so I could get paid. It has now been over a week and not one person has gotten back to me. I have actually been ignored. The buyer is happily content with his or her sneakers, while I have YET to be paid.
I just want my money for the sale, it so incredibly simple to respond to a customer. They haven't responded to me, have ignored me and have yet to PAY ME. I just want my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We appreciate you verifying your information and have now updated your account with your new phone number.
Please do note for security reasons these requests are sent to a special team that handles secured information for our users.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered sneakers from goat size 11.5 they sent me baby sneakers size 11.5.They show a photo of a adult sneakers.they won't refund all my money.
Ordered Nikes on 1/12/20 received them on 1/17/20 upon feeling the weight of the box I sent it back to goat they sent me baby sneakers.I ordered 11.5 sneakers the advertisement has adult size sneakers.Thats false advertising they should state that they are kids sneakers.They refuse to refund all my money.
Refund all of my money
They refunded my money minus 20 dollars and 40 cents I would like the rest of my money
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We had previously asked for you to provide us with photos of the shoe, inner shoe tag, and the size label side of the shoebox, in its entirety for review in advance, but you did not get back to us with the needed information.
Upon receiving the shoes back, it was determined that the shoes were, in fact, the correct size.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the incorrect size for the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Since the correct size ordered was received back -, we can only issue a refund less the shipping costs to and from you back to your original payment method to a total of $57.60.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Goat is out to receive customers they advertise a picture of adult sneakers.I ordered a pair size 11.5 they sent me baby sneakers.Who knows they have a size for babies 11.5.They do not state baby sneakers.Nor is there a photo of baby sneakers.They never gave me all of my money for it is a part of their game to steal and decieve.Goat is with holding $20 and forty cent of my money plus I paid for the shipping.
Hi there,
Thank you for getting back to us.
Again, the correct size was received, you can view your order details below along with a link showing that you purchased a Y size.
Order XXXXXXXX
Air Jordan 1 Mid SE PS 'Pine Green'
Product: New
Box: Missing Lid
11.5 us
SKU: BQXXXX XXX
***
Please also note that the price of the shoe is much lower than what an adult size would be.
Please do note that sizing below:
Women's shoes are denoted with a "w" in front of the size. For example, a w7.5 would be a women's US size 7.5.
Kids sizes are unisex, and kids styles are noted with the following codes in the style name:
BG - Boys Grade-School
GG - Girls Grade-School
GS - Grade-School
In addition, kids sizes are indicated with a "Y." A 4Y would be a kids size 4 in US sizing.
Infant, toddler, and preschool shoes are noted with the following codes in the style name:
TD - Toddler
PS - Pre-School
I- infant
The correct size was sent to you, therefore, your return and refund was processed in accordance to our standard return policy.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said before Goat does not state baby sneakers there is a photo of Adult sneakers and I paid for the shipment.11.5 is a adult sneaker size the company is tricking people into buying.State infant sneakers you are selling to further show your company is decieving people the sneakers came in Adult sneaker box.Any other company would give a full refund Goat wants to decieve and steal.Like I said before Goat please refund all of my money and stop deceiving and stealing from people.
I was sent a fake pair of Yeezy's. GOAT has stopped responding and issued me a CREDIT to use on their site. No refund.
I bought a pair of Yeezy 350 V2's from GOAT. I opted to have the shoes verified for authenticity, by GOAT, before being sent to me. It took me less than 5 minutes from opening the box to realize the shoes were FAKE. I immediately emailed them. They emailed back and asked for photos to be uploaded. I did that immediately too. They then advised that this case will be forwarded on to a different team and I will hear back within 48 hours (that was on Jan 14,2020). In the meantime I've sent the shoes back to them, due to their strict return time frame. I then sent them 4 additional emails since then to find out what was going on, with no reply.Today I got an email advising that they have furnished me with a CREDIT to their site for the amount of $419 (shoes cost, minus the shipping). I advised that I did not want a credit, as their site now holds no credibility for customers to ensure not getting fake shoes at the real price. I need a FULL refund and an apology for sending me a FAKE pair of shoes ! Please do not trust this site. I can't believe that in this day and age, online companies get away with practices like this ! GOAT, we're all watching !!!!!!!!!
I would like GOAT to admit and apologize that despite a lengthy purchasing process and having the shoes authenticated by their "experts", I still got a FAKE pair. I would also like a FULL actual money refund, and not the useless CREDIT for their site that I can't use as the trust has been broken.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We do see that our verification team requested additional photos to address any of your concerns, but we are unable to receive this from you.
Every return is reverfied by our team of specialist, in this case, they did not have any issues with the authenticity of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
As a gesture of goodwill, we did refund you in full.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in complete disagreement that that pair of Yeezy's were authentic. So I do not accept that.
It wasn't a gesture of "goodwill" to refund me my money, but more a case of the RIGHT THING to do.
I stand behind all of my feedback to you.
I spent *** received the wrong pair of shoes and still no packing slip to return the shoes and they just quit responding.
Received wrong shoes on December 19th. Ref#XXXXXXXXX:XXXXXXXXXXXXX The amount paid was
All I want is my money back and a packing slip to return the shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
We apologize for the inconvenience, we also issued you additional GOAT Goodwill credits to your account.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I'm haven't got my refund on my order after it was randomly canceled and it's been over 2 weeks since I placed the order.
I ordered *** Yeezy Boost 350 V2 Oreo shoes on 1-5-20 from goat and have still yet to get my refund after my order was randomly canceled, and on the goat app under my order it's been saying please allow 2-3 days for your order to be refunded and it's been 2 weeks. And my order number is XXXXXXXXX
Refund me my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our payments team responded to you directly with the below:
We can see that the reversal of the transaction was processed successfully. The transaction was reversed before it posted to your account so you may not actually see a refund; you may only see that the pending transaction falls off of your account. However, for your convenience, we've reached out to our payment processor and obtained the reference number for the reversal:
For security reasons please refer to your email from us.
Please provide the reference number to your bank. If your bank is still unable to locate the reversal or the transaction is still sitting on your account, we would recommend initiating a dispute and they should be able to see that the transaction was reversed.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
After incorrect order & prompt return, I am unable to get my refund or order new sneakers w/credit w/my "storage". After 20+? tries/complaints 0 luck
Goat.com order # XXXXXXXXX for jordan 5 Rings placed. wrong size my error. Order shipped to me 12/8/19. Advised incorrect size ordered 12/8 request #XXXXXXX). *** (goat) replied return w/i 3 days.No refund. received e-mail 12/9 "dont miss out' but could not process. 12/15/19 recd label (2 tries) & returned merch. ups. recd e-mail 12/17/19 approved refund *** order #XXXXXXXX. 12/18/19 ordered correct size 10M Order #XXXXXXXXX. 12/19/19 e-mail order canx, credit back to me. reordered #XXXXXXXX. 12/23/19 recd e-mail my order being 'stored"?? 12/23/19 questioned storage? 12/23/19 recd e-mail listing request XXXXXXX. recd e-mail 12/23 *** explaining how to process, still unable. 12/24/19 e-mail advising still unable to process because of a .17 balance & tried 3 credit/debit cards. e-mail new request #XXXXXXX. 12/25/19 advised still unable to process due to .17. 12/25/19 recd e-mail suggesting incorrect personal info...12/25/19 *** requests screen shot of error, sent. 12/26/19 *** "escalated this ticket" will reply w/i 48hrs. sent e-mail still unable to process. 12/30/19 e-mailed w/word of Revdex.com being involved. I replied 12/31/19 with continued complaint. 1/2/20 sent e-mail saying I have had enough. 1/2/20 e-mail recd that my "name has been changed" which I did NOT do. Replied, incorrect. Another e-mail recd 1/2 #XXXXXXX. 1/3/20 I sent e-mail with complaint. on 1/4/20 *** replied "escalated this ticket" again promise 48 hr reply again. 1/5/20 *** replied put hold on my acct! change p/w then clear. I tried to change p/w as advised, unable, error "reset password token is invalid". 1/6/20 *** sent e-mail apologizing saying balance will follow e-mail address. 1/6/20 advised *** still unable to process purchase. replied hold lifted. still unable to process. I tried to change sneaker choice and the credit due did not follow my e-mail address! advised 1/10/20 #XXXXXXX still unable to process. 1/13/20 I advised this has been issue since before Christmas. recd reply #XXXXXXX. 1/13/20 reply from *** "escalated this ticket" again promise w/i 48 hrs. 1/14/20 told the credit did not follow my e-mail (2nd time). 1/18/20 *** replied apology but working diligently. 1/18/20 sent e-mail asking why am I still waiting?
No reply.....
although Goat does not offer Refunds, I am more than due. It is the least they can do as I will never use this site again.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
You were provided a return label an updated to our return policy that is agreed to at the time of checkout.
Upon approval of your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you GOAT credit to be used on future purchases.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the response from GOAT. My issue with my return is long since resolved. This current issue is that my credit from my timely return was effective, however I am unable to process my new purchase using my said credit. I have tried using two credit cards and one debit card for a whopping .17! when I try to process this .17 purchase, I get the following error:
OOPS SOMETHING WENT WRONG "There was a problem processing your payment. Please double check your payment information or contact your financial institution for additional details"
For God sake, what is wrong with this company!
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
It seems that the issue has to do with the form of payment you are using, there is nothing on our end blocking you from making a payment.
If you are trying to use GOAT Credit, it will not go through due to insufficient funds.
You will have to use a different payment type in order to pay for the return shipment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes and they sent me the wrong size and have ignored my dispute for weeks now! no one is helping me, just ignoring me.
I ordered shoes on 12/29/19 order number XXXXXXXXX and specifically stated size 8.5 Men In US size, My order was suppose to have been verified for "Accuracy & Authenticity" which is supposedly one of the companies top priorities, instead they mailed me a size 7.5 in men I emailed them on 01/13/20 about the issue, I emailed photos of the items and they advised me on 01/14/20 that my information was forwarded to their support team for researching and resolving this issue, they advised me to allow 2-3 business days for them to receive and review my case. They advised if I had any questions I can reach out to them via email. I have not heard back from anyone. I emailed them Friday 01/17/20, 01/21/20, and 01/22/20 still no response. no one is helping me out but took my money for the shoes and mailed me the wrong size. I am very frustrated with this process now and being ignored and conned for my money.
All I want is for GOAT to mail me the correct shoes I ordered is size 8.5 IN US Size.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. You were provided with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund.
We also added additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Terrible company needs to be shut down. And investigated for fraud
Goat didn't refund me in 2-3 days they promised. Their service had been terrible and always delay in responding me.
I bought a pair of yeezy 700 v2, with order number#*** and DHL express shipment number: ***X, which cost me *** on Dec 7,2019 and I paid the bill by Alipay, which is a Chinese app. Goat chose to ship the shoe to me via DHL express. However, DHL express lost the shoe and didn't send me anything telling me about this until I keep contacting them asking about my delivery. During that time, I keep contacting goat and DHL express talking about the issue I had and finally, DHL admitted that they lost my shoes and told me to ask Goat for refund. Then, I immediately sent this chat history to Goat and asked them for refund. This took me another 15 days for Goat to reply me. Now, Goat just said that I had been refunded the DHL delivery fee and their full Goat order as well, and told me to allow 2-3 days for the money to reflect on my account. Then, the Goat support, *** just set my request#*** as "resolved" without actually solving my issue. Now, I waited for another 10 days and there are no money showed up in my account and I received no email form Goat. Based on the experience I had with Goat last two months, I don't think they will take this seriously and I have no idea about how long they will take for more to solve my issue. Now, I just want all my money refunded by Goat.
I just want a full refund back to my Alipay account or bank card, not to "Goat credit", (which can only be used for buying shoes on Goat.)
Thank you very much, but I want to inform you that my complaint has been solved, and now you can cancel my complaint! Thanks!
The shoes that I purchase cost *** dollars, and they never shipped to my house. GOAT claimed they did, but I never recieved them.
I ordered 3 pairs of Jordans off of GOAT, and the total came up to *** dollars. I paid with credit card, and the shoes were shipped off. They never arrived to my door. GOAT said that I should check with neighbors, but neither reported seeing anything. Then they said to file a letter saying they didn't come. I sent it off, and they waited 2 weeks until they filed a complaint to the shipping company. After 3 weeks, they contacted me that they would try again. 5 weeks later, they claimed that the shipping company would not refund. That was it.
I am hoping to get a full refund for my purchases, since the shoes are not something that can be re-found and re-shipped
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our support team reached out to you regarding your order.
Unfortunately, our second attempt at filing a claim with the courier has also been denied and ultimately cannot be refunded at this time.
We apologize for the inconvenience, but to avoid a potential loss of future packages, please make sure to select a new shipping address when placing orders going forward.
We would advise reaching out to the courier directly for any specifics to their investigation and denying your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Order shoes for my son they said they were new paid for new pair and got sent used pair.
Bought a pair of Jordan Retros 11 for my son on goat cost $320 total including shipping tax and verification from goat. We received on 1/2/2020 and they were not new but used. The bottom of the shoes are dirty and there creases in the shoes every where. I filed a complaint with goat the same day got a response asking for pictures I sent everything they ask for. The response was they were passing *** on to look into to resolve the issue and they will extend the return until they resolve the issue. Afterwards I got one more email saying give them 2-3 business days but now its 1/18/2020 and I've emailed them every day since and I'm getting no response. I want my money back or a full credit that I paid for or I want what we paid for. Its getting frustrating because know one is responding back or letting me know what's going on. I also don't know why it's taking them so long to resolve the situation. My order# XXXXXXXXX request# for complaint XXXXXXX.
I want a full refund and I will send the product back. Or a full credit including shipping, taxes, and fees. I just want what we paid for new shoes not used.
Hi they finally resolved my issue as of yesterday 1/29_2020.
Thank you
I have been trying to cash out for about a month now I've reached out a couple times and up too now I'm still waiting.
I had a change of cell phone number I didn't realize you had to be sent a code in order to change your number, by this time my number was already changed so I no longer have access to the old number. I've emailed a couple times and no answer it's almost been 3 weeks and my other option is to buy some shoes which I don't want too this is really bad customer service over a change of phone number terrible!
I want my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We appreciate you verifying your information and have now updated your account with your new phone number.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes off of the goat app and never received them.
I ordered shoes off of the goat app January 2, 2020. It is January 18th and I have not received them. Although I never received them, the tracker in the app says the delivery was completed. When I track the shoes through the ups website, it says the shoes were never shipped. I filled a complaint in the app January 15th and I was told I would get a response within 48 hours. It has been 3 days and still have not gotten any response. My order number is ***, my tracking number is ***, and I payed with afterpay.
I would just like for my shoes to be delivered as soon as possible.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Regrettably, the investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
The company has implemented practices which discourages granting refunds. It's more profitable for them to reject and then re-sell your shoes.
I bought two pairs of Nike Vapormax shoes on 12/23/2019. One pair of black/gold *** and one in grey/white (order: 971017817). I received the grey/white pair first. I had previously bought size 9s that didn't fit and were uncomfortable. I figured going up a half size would address the issue. It didn't. They're uncomfortable shoes. I walked inside my house, roughly 30ft in the shoes. Decided they were uncomfortable and put them back in the box. I received the black/gold pair and did the same exact test, to make sure it wasn't just the white/grey shoes. They were equally as uncomfortable. I put them back in the box and requested to return the shoes back to GOAT (the shipping location was in Secaucus, NJ) They shipped back. GOAT accepted the black pair no issues and rejected the white/grey pair. They said the white/grey pair looked worn. They included pictures of the shoes, which didn't look worn at all.
I disputed their comments and they marked my dispute as resolved without taking any action.
So...what happens next (per their process) is I can either re-pay them to ship the shoes back to me OR they consign them on my behalf. The latter is performed automatically after two weeks, if no response is received.
I suspect they accepted the black/gold, because they were cheaper and didn't mind refunding that amount. Let's not forget - this company is nothing but a reseller. They don't hold stock of shoes. They sell other peoples' shoes and take a cut for selling them.
I believe they are more inclined to reject returns as they will profit from the return if it is consigned, once it is resold.They take their cut and they're not owning the returned inventory - e.g. no money out of pocket on the transaction.
This to me, is a questionable business practice:
People buy shoes from them in good faith. We cannot see or try the shoes beforehand and therefore, the return policy is a critical piece of that trust.
I'm including the images they sent me of the shoes, indicating they look "used". I find that statement to be comical. The shoes look brand new. I have more pictures I can share, however it would only allow one picture to be submitted.
I previously returned a pair and they were rejected. I did not complain as after I read their return policy, I realized they did not meet their return requirements. However, knowing and having learned from that prior experience, I did everything in my power to ensure these shoes were pristine. I made sure I didn't wear them ANY longer than was necessary to determine whether I wanted them. Same goes for other pair I returned and they accepted. I would like a full refund for my white/grey shoes and I would like the store credit for my black/gold shoes refunding. Based on the experience and the lack of customer care experienced to date, I do not want to patronize this business any further. Engaging the Revdex.com should not have to be the means to resolve customer disputes. A good business works with its customers directly.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our leadership/support team reached out to you regarding your order.
Upon the return of your item, our specialist did find signs of wear and provided you with photos of this.
Per our standard return policy, "Item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included."
Your sneaker is now actively consigned for sale with GOAT.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I don't consider this closed.I find the response to be lack luster at best. They haven't addressed anything. They are a bunch of con artists masquerading as a business.
Their response is that the shoes were worn at the point they were returned. My counter argument is PROVE IT. Show me pictures of the shoes at the point of delivery. Did they take pictures of the shoes as part of their inspection? If so, I want them to show me the before/after pictures - showing precisely how me wearing them for roughly 5 minutes made them "worn".
This entity is a scam. They are looking to make a profit on two transactions instead of one.
More insulting is that I have a credit with these criminals. They will not RELEASE my money back to me. They expect me to spend more money with them. That's the last thing I want to do. They don't deserve a cent more out of my pocket.
PLEASE Revdex.com, hold these people accountable for their questionable business practices.
Thank you for getting back to us.
We do provide you photos of the issue form our verfication team and these have been sent to you with the notification we would not be accepting your return..
Per our standard return policy, "Item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included."
Your sneaker is now actively consigned for sale with GOAT.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered and paid for a pair of shoes from this company that were never delivered.
On December 26th I ordered a pair of shoes (YEEZY BOOST 350 V2 'CREAM WHITE / TRIPLE WHITE' - SIZE US 9 M ) with order # XXXXXXXXX. The total payment was *** with $10 for shipping. Fedex claims the package was delivered but it was not. I have a ring doorbell camera with proof that fedex never came to my house that day. I believe it is GOAT's responsibility to be reimbursed by Fedex and that I (the customer) am still owed the shoes (which were a Christmas present) or reimbursement. Customer service at Goat (*** D and *** seem well instructed on how to evade and deflect. Ultimately I was told they investigated my claim and there is nothing they can do. I was shocked. All I want is what I paid for and I figured they - as a retail company - must know how to work with fedex on missing packages. Instead I've been told they can't do anything and I should go after fedex. Well as I paid GOAT to ship my order - and they paid Fedex - I believe that this is their responsibility. After reading the reviews on GOAT on your website - and others - it is clear this company is a real problem for consumers - essentially ripping people off consistently. I have my law firm looking at this from a larger scale but I'm hoping the Revdex.com can take action as well. These are not good people
I would like a refund at this point. I ended up buying the product from a different company. The larger resolution i would hope for is that this company cleans up it's approach to servicing customers - or is investigated for illegal business practices and put out of business
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see a member of our support team reached out to you regarding your order.
Fed Ex informed us that they denied your claim, we did attempt to have them look further into the issue.
Unfortunately, our second attempt at filing a claim with the courier has also been denied and ultimately cannot be refunded at this time.
We apologize for the inconvenience, but to avoid a potential loss of future packages, please make sure to select a new shipping address when placing orders going forward.
We would advise reaching out to Fed Ex directly for any specific information regarding your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a complete joke. Deflect, deflect, deflect. Nordstrom's would've replaced my undelivered item right away. I paid GOAT to have my purchase delivered. GOAT used Fedex. Fedex did not deliver. I have a ring camera - fedex did not deliver the package! Whatever - that's fine. Mistakes are made. But I never got my purchase from GOAT and the response has been a JOKE. What a fraudulent company. Take a look at the reviews of this company online. FRAUD!! Keep the money Aholes. You will be out of business - and hopefully in jail - in no time
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Unofrutnely, this was the decision of the courier to deny your missing package claim.
Again, we would advise reaching out to Fed Ex directly for any specific information regarding your claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered TAN Nike sneakers for my son (95+10 shipping). When I received them they were PINK. PETAL PINK. Not even close to tan. I initiated a refund and was told that even though they were pink (they agreed via email) they would only issue a store credit less shipping both ways. The site says they guarantee authenticity soooo where's my refund? Nope they won't do it so I'll let my credit card company work it out.
I made a purchase in December 2018 and my shoes arrived within the timeframe stated. However, I was not happy with my purchase and reached out to Goat on 1/1/2020. I initially received a response and was advised to send specific pictures of the product and the box it was shipped in. I received a reply stating so wine would get back to me and I did not hear anything for a while. When I did hear something, there was no discussion of my requested refund, only that they were backed up and would be in touch. I reached out to them a couple more times and felt ignored. Because I went through affirm, I told them the merchant was not working with me. Thereafter someone finally reached out to me which was 3 weeks from my initial request. Once I finally reached a pre paid return label at my expense, once I dropped off the shoes to ups they immediately placed refund. They tried to give me a credit but I made a demand for a refund and let them know how disappointed I was as a customer.
This has been a horrible experience, first the mail returned the shoes not me. Second, they took weeks to get them back in to inventory! Now they are telling me they are going to charge me shipping to get them sent back or if I want a credit I have to pay shipping that was used to return it and the original shipping cost too. They don't care about customer service or if your happy or not!
Ordered one size. They "authenticated" a different size. Sent me another size altogether, different from what I ordered and what they said they sent me. Sent the proof of inaccuracy to customer support, and heard nothing for weeks. Finally, the only resolution they offer is store credit. So I get stuck with the wrong shoes for weeks, and they still get my money? Terrible organization.
GOAT IS A JOKE...they are terrible with there customer service and don't answer you back! One week after I ordered a pair of shoes, these *** cancel my order because they can process a gawd dem payment! Do not buy from Goat is a scam and they are disliked by everyone on this website and on any other website! GOAT IS A SCAM!!!!