Honest review/experience as a Seller on GOAT.
I sold my Air Max 1 Ultra Flyknit (red color) for cheap $130 on this App on 2/27/2019, (if you are the buyer of my shoes and read this, you ended up paying approx $110.50 due to a GENEROUS discount I gave - Please return the favor and please post a review about your experience with dates of when you received my shoes so that me, the public, and the Revdex.com can know the TRUTH about this company's practices.) I believe they are not being transparent with their customers.
This is order #: XXXXXXXX. Sold shoes on 02/27/2019, GOAT received and authenticated my shoes on 02/28 and emailed me that they found that the shoes were 'tried on' because there was a hint of dust/dirt on the bottom (I literally can't even see any signs of wear in the pictures they then email to you but I didn't make a big deal)... what happens in these cases is GOAT then wants you to offer the Buyer of the shoes a discount. I then offered a generous 15% discount just to ensure the sale is accepted - and it WAS.. darn near immediately too on 02/28 (30 minutes later) at exactly 5:33pm PST. GOAT then emailed me that the funds from this sale will be available once the shoes are 'processed'.
Note: I have very recently sold 5 other shoes on their app and the shoes are ALWAYS authenticated and shipped out to the buyer of my shoes within 1 business day. So I didn't make anything of that emailed response. Until, 2 full business days pass *** I have yet to receive my money for the sale of my shoes.
So, I opened a Ticket with the company (Ticket# XXXXXXX) to ask about receiving my funds for the sale of my shoes. Lyn responded with a very generic email that said the shoes will need to be 're-authenticated' once the buyer accepts the discount. However, if she bothered to look into my account, she should have seen that the buyer accepted the discount on 02/28 - within 30 minutes of me offering the discount to the buyer. I know these details because GOAT sends you an email that the buyer accepted the discount in 'real time' (as it happens). Plus it was 2 days ago. Lyn's response made ZERO sense to me. (I've sold 5 shoes on the App already and I'm no fool. I track my shoes arrival through the ups tracking # and my shoes I sell through GOAT are ALWAYS authenticated the same day they arrive at GOAT and I have received credit for the last 5 shoe sales within 1-2 hours after they have been 'authenticated').
Keep in mind, the shoes were already authenticated on 02/28 when they first received them. At this point they simply need the buyer to accept my discount, which the 'buyer' did on 02/28 and they can then proceed to simply ship the shoes to the buyer and that's it. Make sure I receive my credit for the sale and it's over. HOWEVER, they did not do that. And I believe I have figured out why. Keep reading.
I responded back to Lyn on 03/02 that the buyer already accepted the discount the same day I offered the discount - in case you didn't take the proper time to review my account details! On 03/03 A new representative named Julie then responded that my credit to my account will be made once my shoes are re-authenticated. Same response. Why is GOAT all of a sudden now taking dayssss for a simple sneaker authentication, when in the past 5 shoe sales they always get my sneaker authentications done in 1 business day!?
At this point I'm starting to get a real "run around" so I'm starting to get really suspicious that this company is not being FULLY transparent with me about what they are up to.
On 03/04 - 3 business days later. I still have not received credit for the sale of my shoes or a real answer (that is the most FRUSTRATING part). I let them know if I am not credited immediately I will be posting on social media and customer review platforms about this UNACCEPTABLE experience I am having with their company. Julie responds that she has escalated the issue. Now I'm thinking, "okay, FINALLY a Supervisor will see that the buyer accepted my discount, the shoes have surely been 're-authenticated' by now and let me simply apply this guy's credit to his account to remedy the situation". NOPE, they seemed to take their sweet time and 2 full business days later on 03/06 someone by the name of Drew responded that my account was finally credited for the sale of my shoes. No apology, no sense of empathy for the frustrating experience I was having, no simple "we apologize for the inconvenience you are having". Nope. Not even that! This company has some of the WORST Customer Service I have EVER experienced. All I got was yet ANOTHER generic sounding email stating the funds are in your account. I responded to Drew on 03/06 asking for answers. Why did it take 5 full business days to 're-authenticate' my shoes and FINALLY make my money available to me? Not only that but I demanded at the very least an apology! It is now 03/09/2018 and I have yet to receive a response. This is unacceptable.
Here's why I wanted to post this review. I can read between the lines and see that this company is not being FULLY transparent with their users (Sellers of shoes on this App). I believe GOAT purposely took this long to make my funds available. Why? If they find the slightest issue with your shoes, they can then hold the credit of your sale hostage for an extended amount of time to ensure that the buyer runs out of time to file for a return of the shoes - in the event the buyer of my shoes didn't want them anymore. You see when you purchase shoes on GOAT they have 3 business days to file for a return. So that ENTIRE period I was awaiting for the credit of my sale of shoes... GOAT was using that time to make sure the buyer of my shoes had run out of time to file for return (limiting their exposure for a loss or having to take the shoes on (inventory)).
HOWEVER, if this is the case, GOAT needs to make the Seller aware of such practices. And not operate with NO Integrity, no transparency.
I would imagine if the buyer returned the shoes for credit with GOAT (which is your only option) ... they would have then just sent me an email saying 'uhhh, upon second review - the shoes couldn't be authenticated. We will now have to ship them back to you and force you to pay for the shipping charges to and from GOAT.
SOMETHING tells me, this has already happened to other Sellers. If you are a Seller and something like this happened to you. Please post about it. Make yourself heard. I will be writing to communicating this company's illegal practices with my local attorney general, Revdex.com, Federal trade commission... etc. Reference to my complaint. I will be leaving many complaints on every available platform for reviews of how this company operates. It's the only way to change GOAT's malicious, illegal, and unfair practices.
Customer Response
• Mar 15, 2019
I find it INCREDIBLY hard to believe that you took nearly an entire week to finally 're-authenticate' a pair of shoes were already 'authenticated' upon first inspection, This is simply your company's way to buy time in case the buyer of shoes chooses to return shoes, you then can simply tell me that my shoes did not pass *** and simply send them back to me (then charge me for shipping charges to AND from my address!). I can read between the lines, and I can tell you are not being fully transparent on the your business practices. You actually expect someone to believe it took you 6-7 days to 're-authenticate' a pair of shoes that were already 'authenticated' 6-7 days ago?
I would like to know when my shoes were shipped to the buyer of my shoes?
Goat Response
• Mar 18, 2019
As previously advised, the buyer's option to return is not impacted by any delay due to the seller or GOAT. The opportunity to return is dependent entirely on the eligibility of the sneaker by type/condition and the date the package is delivered. Additionally, GOAT has taken responsibility for the delay of your cash out as we were experiencing an unusually high backlog of orders pending verification at the time of your sale. Since both your cash out was issued and the sneakers were successfully shipped as of 3/6/2019, no action is necessary for this order at this time. You may contact GOAT directly at ***@goat.com if you have any additional questions.
ORdered a pair of sneakers on 2/23. Sneakers take 3-4 business days to arrive at GOAT. It is 3/5 and sneakers have not arrived
I ordered sneakers on 2/23 from GOAT. Sneakers are supposed to be received by GOAT in 3-4 business days, verified by GOAT, taking 1-2 business days and then sent to me. It's 3/5 and the sneakers have still not been received at GOAT. I want a refund and the organization said I have to wait. I am within my rights via they're policy to receive a refund. Having looked at Revdex.com, I can see that several others have had the same complaint from the orginacation.
Desired Outcome
I'm seeking the refund because the sneakers were a gift and have yet to be received at GOAT. The organization works like a consignment shop for NEW items. A seller advertises with GOAT, and after the purchase is made, the sneakers are sent to GOAT for verification which takes 1-2 business days and then the sneakers are sent to the consumer, taking 3-4 business days. My order was placed on 2-23. Today is 3-5 and the sneakers have yet to be received from the seller at GOAT. At this point I don't need the sneakers any longer and want a refund and by they're policy I am entitled to one. I called Applepay which was the credit card I used for the transaction and was informed they are unable to help. Who knew that Apple pay is NOT supposed to be used for transactions of a business type.
Goat Response
• Mar 19, 2019
Thanks for reaching out about your recent order on GOAT. While most orders are received within 10 days of purchase, GOAT does not guarantee a specific delivery date at this time. Our records show that your order was shipped on 2/27/2019, on the 3rd business day given to the seller to complete the sale however, within our policy. Given the estimated 3-4 business day ship timeframe to GOAT as suggested, your order was successfully received for verification later on 3/5/2019, 4 business days later. Once received at GOAT, your order was verified and packaged for shipment within 24 hours and handed off to your shipping courier the same day. Once shipped, the tracking reflects a delivery on 3/6/2019, 11 days from the time your original order was placed. In the future, we suggest tracking your order from the GOAT app, where a tracker is available to view the status of your order every step of the way. We hope you are enjoying your new kicks!
If there is anything else we can help answer at this time, please don't hesitate to contact GOAT directly for additional assistance.
never received my $800 order . Goat completely stopped responding to me .
I purchased $800 sneakers from GOAT . I received a email the the sneakers have been delivered but I never received anything . I contact support they told me they created a ticket and will get back to me in 48 hours. It's been almost a week and I haven't heard anything back. I contact them multiple times and still no answer . I left my order as incomplete because I didn't received anything and now goat as put the order as complete on their own.
Desired Outcome
I would like a refund . I paid a lot of money for sneakers and GOAT doesn't even have the decency to respond to my emails and keep me updated on what's going on.
Goat Response
• Mar 19, 2019
A request to complete and return necessary documentation in order to create a missing package claim for your order was attempted on 3/5/2019. As of 3/19/2019, we have not received any follow-up communication or signed forms from you. If we do not hear back, it is assumed that you have since successfully received your package from the shipping courier. If not, please reach out to ***@goat.com to begin processing your claim.
Lost Package Claim
January 17 2019..I dropped my package (shoes) off to UPS to be shipped and received receipt. UPS lost my package.I contacted Goat and was told to file claim with UPS. I did that only to find out Goat has to do it because Goat is consider the shipper because they mad the shipping label. It's been 2 months back and forth in email with Goat giving me the run around.
Desired Outcome
I want Goat to file the UPS lost claim so I can received my payment for the package that was lost.
Goat Response
• Mar 19, 2019
We are sorry to hear that your recent sale on GOAT was cancelled and that your package has gone missing! Unfortunately however, because the package was not dropped off at an authorized drop-off location as instructed in your confirmation email, we are unable to initiate a package claim at this time. Since third-party shipping centers do not update tracking upon drop-off, we are unable to validate these drop-off receipt types. Per our seller policy, failure to provide valid tracking and/or drop-off at an approved drop-off location may result in the cancellation of your sale. We suggest contacting the shipping courier directly for additional assistance at this time.
Customer Response
• Mar 24, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I used the same UPS company two other times and my info updated right away. Goat needs to get their employees and business on the same level don't wait until the transaction been made to send info about using correct shipping. Some people live in small towns and nearest "UPS" can be an hr away therefore they have to use authorize UPS outlets. Just how Goat use two company's to ship products, the seller should also when shipping to goat. I find it wrong that GOAT tells me to file the claim with UPS so I can get MY refund for MY package I shipped.. which I did, only to find out the claim would be going to GOAT. So I pretty much was doing GOAT job so they could get free money. That sounds like a SCAM to me.
Goat Response
• Apr 02, 2019
We are very glad to hear that you typically are able to use this third-party shipping center without issue. Unfortunately however, our advice to use an authorized UPS location is due to these drop-off locations being unreliable - not impossible. If you have an alternative shipping courier closer to your home that you would like to use to ship with moving forward however, we are happy to indicate a shipping preference via your GOAT account. Please contact GOAT directly at ***@goat.com for assistance managing your seller account.
I'm in the process of suing Goat. Unfortunately I made the mistake of purchasing a pair of shoes for my nephew that were not the right color. Was going to return and rebuy a different color way. The shoes Hyperadapt 1.O ($705.00) A simple return or at least I thought. I received an email several days after the return with instructions indicating I have two options. Keep the shoes and pay for shipping, or relist the shoes as the seller because the shoes weren't new (I had made them dirty) these shoes were Never opened by me. They also sent me pictures of the shoes with smug marks on them that seem purposefully done. I have received little to no customer support with any of this. Im sure I'm not the first nor the last person to deal with such a frustrating experience. Based on the reviews it kinda makes sense however. I will never buy from them again and if your reading this I would highly suggest rethinking your purchase.
Goat Response
• Apr 02, 2019
Thanks for taking the time to reach out in regards to your recent purchase. We hear your frustration as it pertains to our Return Policy, as GOAT is not a traditional retail experience but rather a peer-to-peer marketplace. Because of this, we require strict verification standards for what makes a shoe condition 'New', both at the time your order is verified for shipment and again when processing your return.
Please note that per our Return Policy, 'item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included.' Unfortunately, since the shoes show visible hair/debris on the insoles and dirt on the tongues of the shoes, your return was regrettably denied. Our support team will be in contact with you directly in regards to your return options, shortly.
my 17 year old son ordered shoes from Goat. The description said "fits true to size" they did not fit.we returned them for credit.no credit given
My 17 year old son ordered shoes from Goat.com. In the shoe description, it stated "fits true to size" He ordered the size he wears and when they came, tried one on inside our house. They did not fit so I contacted them to return the for credit. They emailed my son saying the shoes wear worn and no credit would be issued until they could resell them because they were worn. They were not worn. He can't wear shoes that don't fit him. Goat ORDER #*** Date shipped to him 2/8/19, paid for with his Visa debit card.
Desired Outcome
Seeking a Full refund
Goat Response
• Mar 15, 2019
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
This company has horrible customer service and they hold on to your money and refuse to refund it.
I mistakenly placed an order with this company, I emailed them not even 5 minutes after realizing my mistake. You cannot call because they have no phone service! Someone emailed back the next day saying I had 3 hours to cancel which I then told them I emailed them as soon as I made the error. They then told me that they would not refund my money or cancel my order. They took over 400 DOLLARS OFF MY CREDIT CARD. They have been EXTREMELY RUDE AND DISRESPECTFUL TO ME and I would just like to be refunded and never patronize this so called business again.
Desired Outcome
I am seeking a full refund from this place including my taxes and fees that were taken off of my credit card.
Goat Response
• Mar 18, 2019
We apologize for any confusion regarding this recent purchase! Please note that our cancellation policy clearly states that you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever happens first. At the time of your request, while it had been less than 3 hours from the time you placed your order, the seller had regrettably already confirmed, making your order ineligible for cancellation. Our records show that you opted to return your purchase and were successfully issued a GOAT credit however, per our Return Policy, which was recently applied towards the purchase of a new shoe in your preferred size. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly for additional assistance!
I was selling sneakers through goat- authentic and included original receipt with the shoes. Get bizarre email after I sent my shoes in after being told they sold that it was cancelled from incorrect sku! I input everything correct. Now.... my shoes are missing - no longer in my account to request them back! And I am out of the money! They *** cancelled my sale, stole my shoes... I am out of my shoes and money! Disgraceful! I saw multiple reviews afterward for same issue. This company must be shut down! How dare they steal from people. I want my shoes back or else I want the money for them! And I want this company shut to ensure no one else is ever subject to their fraud. My order was*** I want proper action taken.
Product_Or_Service: Air Jordan
Order_Number:
Desired Outcome
Other (requires explanation)
I want my shoes back or money for them otherwise they are thieves! I want this company fined and shut done! Look at their reviews and other complaints! All similar- people out of shoes and money.
Goat Response
• Feb 27, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
Horrific! Never issue buying but attempted sale and note that others have complained for same thing! Never again! They are full of ***!
I went to sell authentic Jordan's! 100%. Copies all the info correctly and took pictures of it all too! Told that they sold and then get email order cancelled and they have nerve to either sell for me (yeah right) or I pay for them to be shipped back (yeah right!).....
They were cancelled for some bogus "error" on size! Who are they kidding? I wrote size 6. Box says size 6. Shoes say size 6. Anything else they want to make up??
And yet I should pay $10 to have them shipped back to me because they felt like cancelling and using a standardized error message that seems to be quite popular amongst these awful reviews!
And then want to offer to consignment and they will sell for me?! Are they kidding? Do they think this customer will trust them? Nope!
Lost my trust and I will be passing *** review site and my feedback to friends! Going to lose a lot of customers!
Goat Response
• Mar 11, 2019
When listing a sneaker for sale on GOAT, sellers are expected to verify the correct SKU as well as the size, condition of the sneaker, and box condition in order for the buyer to make an informed purchase decision. Since every sneaker is first shipped to GOAT for authentication prior to the completion of the sale, we will notify you of any issues, if applicable, after inspection. In this case, you listed your sneaker as a Air Jordan 11 Retro 'Platinum Tint', under the SKU XXXXXX XXX, size 6. What we received however was a Air Jordan 11 Retro GS 'Platinum Tint', which is a SKU XXXXXX XXX, size 6Y. Unfortunately, as a 6Y indicates a 'Youth' and not a 'Men's' sneaker - this would greatly impact the representation of this listing. As such, your sale was cancelled and the options to either return or consign your sneaker were offered to you, per our terms. Since GOAT provides a free pre-paid shipping label to you as the seller in order to complete your sale, should your sneaker not pass *** at our facility, you are then responsible for the return shipping costs. We do hope this helps explain!
Shoe's are "lost"
On Sunday 2/17/19 I filled an order through GOAT the following day dropped them off along with 10 other pairs of shoes at UPS. All boxes arrived on Thursday 2/21/19 and were signed for. UPS confirmed the delivery online and over the phone.. After delivery my shoes 10 pairs of shoes were authenticated leaving 1 pair in "que". I emailed them on Monday 2/25/19 to see what was going on. They replied and said my shoes just arrived that day and it would be authenticated shortly.. later that night instead of adding my credits they update the progress screen with a shipping delay.. UPS says it was delivered and they aren't sure what GOAT is saying. They have not responded or answered any questions or replied to my emails. Now the order has been removed and the order number changed, my pending money has also been taken. I fill like since it's a fairly large company they can get away with doing this to people.. StockX doesn't steal money
Desired Outcome
I want the money for the product I shipped t off and was delivered to your facility ..
Goat Response
• Mar 15, 2019
While a courier may mark a package as being delivered, this tracking scan may not always be a definitive indication that a package was successfully received. Rest assured however, in the event that you used the correct GOAT-issued shipping label for your sale, that you are covered in instances where the package may be deemed lost. In this case, the tracking suggested that the package was received at GOAT on 2/21/2019. Since we had not actually received the sneakers as of 2/25/2019, a claim was initiated with the courier to begin a thorough search investigation. Later on 3/1/2019, a full cash out for the completion of the sale was credited to your account for the missing package.
If there is anything else we can do to help at this time, we invite you to contact GOAT directly for additional assistance. When reaching out however, we do ask that you send a single message as opposed to sending multiple responses to the same email thread as this will cause a delay in us getting back to you.
I order a pair of shoes any the company is suspending my account without giving me a refund
To give background information. I placed the order of these shoes on 2/9/2019. They said that the order would take longer after already waiting 5 days for an update, because the seller was on a military base outside the US. They then ignored many of my emails. Finally just last Friday I got a update that the shoes actually reached there facilities, and were waiting to be verified. This morning I sent them an email expressing my huge frustration in waiting. I used 4 cuss words in the email dated Feb 25. They responded by completely ignoring all of my concerns, and stating that their company policy says they uphold buyers and sellers to the highest level of professionalism and they do not tolerate any profanity. They then threaten me saying if I could not continue to maintain that level of professionalism that my account would be suspended. Shortly after that I checked my status of my order, and the status went from being received at their facilities, back to the start where the status said it hasn't even left the sellers location yet. The order is now well pass the policy standard shipment duration. I am *** cause it looks like they are going to hold my order without even communicating back to me or refunding my money. They also made a claim that as soon as my shoes would arrive to their facilities, one of their representatives would reach out to me for options of cancellations to my order. Now prior to this I sent another pair of shoes back to them to be returned, and with what recently transpired I doubt they will either return my shoes back to be or give me a refund.
Desired Outcome
I would either like my shoes to either be shipped to me or a refund.
Goat Response
• Mar 05, 2019
Thanks for reaching out. It appears as though there are two separate shipping issues at hand, and we are happy to address each individually:
First, we regret to advise that your recent order was delayed due to a shipping issue while In-Transit between your seller and GOAT's facilities. Fortunately, the package was recovered and successfully received for verification. Our records show that the sneakers were since authenticated, shipped, and received as of 2/28/2019.
Second, your requested return for a previous order was regrettably impacted by an error with your shipping courier and returned back to you instead of being received at GOAT. Upon notice, an updated shipping label was provided via email and the sneakers were shipped to GOAT once more. Your return was successfully received at our warehouse and processed as of 2/27/2019.
Please advise further that your account was not suspended nor were any flags placed on your account status. Simply put, GOAT does not tolerate the use of profanity within the app or towards our support team and a warning was issued regarding the language used during our previous communications.
We hope this helps explain and resolve your concerns. If there is anything else we can do to help at this time, we invite you to contact GOAT directly for further assistance!
I received a partial refund for shoes that were not authentic
I purchased the Nike air max 90 shoes for 60$ plus 10$ shipping so 70$ total on February 6 2019 the order number is XXXXXXXX. The day after I received the shoes I wanted a refund they were fake Nike air max 90. I emailed them on February 15 about a return they emailed me back that I could return them. I received an email on February 25 2019 that they would issue me a credit at goat for 43.18$ . 26$ less than what I paid. I emailed them back the same day for someone to call me regarding the issue. I received A generated response. I emailed them again about why I was shorted 26$ on my refund even minus 10$ shipping they owe me 16$. This ridiculous there is no contact phone number only email which I should have known better. They should NOT be able to do this to people. It's a scam.
Desired Outcome
I want a 70$ refund back on my card. At least 60$ if they insist on charging someone shipping for sending fake shoes from China.
Goat Response
• Mar 15, 2019
Per our Return Policy, any eligible sneaker approved for return is refunded as a GOAT credit, less the cost of shipping to and from you, to be used towards a future purchase. Please note that just as every sneaker is verified for both condition and authenticity prior to shipment, all returns are again verified before any credit is issued. Your return was successfully processed on 2/25/2019 however, and our records show that you were since able to apply your credit towards the purchase of a new order. We hope this helps explain! Please don't hesitate to reach out to our support team if you have any other questions or concerns regarding GOAT's Return Policy.
GOAT claims my package was lost by UPS, failed to reply to messages for over 20 days, keeps stringing me along with no resouition and still no reply.
On 1/28/19 the company contacted me via email with tracking for the item they were sending back to me, valued at $160. After a few days I noticed the tracking never updated and never showed it was picked up by UPS. I messaged them on 2/3, 2/7, and 2/10 before they replied on 2/15. The reply stated they would open a claim with UPS and I need to wait 7 days and I was instructed to reach back out to them on 2/22. I did not hear back so I reached back out on 2/24. They replied on 2/25 and I was told they can't control shipping. After I reminded them I had an open ticket they stated they would need to send it to a supervisor and I would need to wait 2 business days. Today I received an update they were going to open a claim with UPS and I would need to wait 8 days (they copied and pasted the same message with the exception of the amount of days to complete the claim. I've sent them to replies with no response. They clearly aren't reviewing my account each time they reply or ask me questions.
Desired Outcome
I either want my shoes back or the money I would have received from the payout after selling.
Goat Response
• Mar 18, 2019
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
I have been trying to get in contact with GOAT/Flight Club Consignment for over a month and a half now. I sent in a large box of shoes (13 pairs). All shoes have been listed 3 days ago with the exception of one pair. They have not been responding to my ticket at all or trying to help me resolve this issue. I have expressed my frustration through over 20 emails, creating new tickets (which they have repeatedly ignored and closed without resolution), and through Twitter (where I found more than 6 other sellers like myself going through the same problem with them). I having been patiently trying to work with them by getting in contact but nothing seems to be able to get a reply from them. My shoes have been missing which I believe an employee may have potentially stolen at this point and their customer service team may be working with them to ignore our tickets and close new tickets that arise when created for these issues. This is absolutely unacceptable for a business of this scale.
Product_Or_Service: Sneaker Consignment Store
Desired Outcome
Other (requires explanation)
At this point, I don't even want to do business with them anymore. I want them to either send my shoes back to me that I originally shipped to their warehouse or send me a payment for the payout of the shoes.
Goat Response
• Feb 27, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
Shoes arrived incorrectly and no one will contact me to resolved after numerous attempts.
I have been in contact with the company for 2 weeks now in regards to my item being incorrect. They first told me that I should have checked information that is not available on the product description for the app. Then they sent me information and told me that I need to return the items for a Goat credit! I then requested a supervisor as I wanted a refund in full because it was NOT my fault, they then told me I will receive a full refund including Shipping, and I have that written in a email from the company. Since I have only received a credit and no response from the requests sent. I have sent over 30
Desired Outcome
I would like my money back because it was not my fault that the items were delivered incorrectly and I expected the employees of the company to at least respond. I expect to receive what I was told I would receive back a full refund including shipping and i will like that.
Goat Response
• Mar 08, 2019
We are sorry for any confusion with your recent order! Please advise that when purchasing sneakers, abbreviations such as BG, TD, BP, or GP indicate a toddler/infant shoe. Since you purchased a 'Force 1 LV8 Utility TD 'White' in size 7, you received a TD = Toddler size 7. Additionally, it is clear from the listing photo(s) that this sneaker is a children's shoe. Since this item was eligible for return per our standard policy however, we accepted the sneaker in exchange for a GOAT credit, less the cost of shipping to be used towards a future purchase. In conjunction with another recently approved return, the GOAT credit from both orders was used towards the completion of a regrettably incomplete purchase. We do apologize for any inconvenience of not having access to the credit while the failed transaction was processing. At this time, the combined credit has been refunded to your GOAT account and is available to be used towards a new purchase. Please note your credit never expires and will automatically be applied towards your next order at checkout. If you have any other questions or concerns, don't hesitate to reach out to GOAT directly for additional assistance!
This company has not sent my shoe ordered on December 26 2018. I asked for a refund and now they won't answer me or even send the shoe.
I ordered a shoe on December 26 and did not receive it. Goat has an option where you can get loans if approved and use them towards their products. I got accepted for a loan and used the credit towards this purchase and paid the difference. That is the first issue. The next issue is the address was incorrect and before they could deliver I had called and changed the address and they still tried to deliver the package to the wrong address. I called the post office as well to avoid this from happening and they did it again the following day .I reached out back to Goat to again make sure when the shoe is returned to them that they send it to the correct address and they told me to wait for the shoe to return. Now on my account it says the shoe was undeliverable. Im assuming at this point the post office has returned the shoe back to them and they refuse to update me with anymore information. I am aggregated because Ive done numerous calling to avoid this issue and they still haven't resolved it. Now they will nt answer me and the company AFFIRM which I taken a loan from is requesting I pay off the loan I borrowed. find this unfair because I never received the product. Affirm is saying I am responsible for the payment if GOAT doesn't refund their money. It is now almost two months later and the last response I received from Goat was early last month. This issue has not been resolved and at this point I want my money back plus the refund for the loan for unprofessionalism.
Desired Outcome
Id like this company to answer me if they consider themselves as a credited and trusted company. They look unprofessional leaving a customer's issue unresolved. Ive made other purchases with them but if this cannot be resolved I rather not do business with them no longer and I will never recommend them to anyone. Again, I am being held responsible for a loan that I technically did not get to use properly and I never received the product. They are now holdingg this money and my loan is being sent to collections which will mess up my credit. Id like this issue to be resolved as soon as possible
Goat Response
• Mar 08, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. In some cases however, the return of an undeliverable package may take longer than the original to-buyer shipment due to the couriers prioritization of package types. At this time however, your sneakers have been successfully received at GOAT and a refund, less shipping charges, has been issued to your original form of payment as requested. We apologize once more for any inconvenience! If there is anything else we can do to help moving forward, please don't hesitate to contact GOAT directly for additional assistance.
first time selling on goat and it was HORRIBLE. Basically I had a pair of triple black vapormaxes that I wanted to sell. I listed them on goat and when I went to choose which colrway I had , they had 5 different colour ways of the triple black vapormaxes. I selected the correct one (2.0) and shipped out my shoes when I got a sale. After shipping the shoes , they email me and say that it's not the correct shoe. I try to explain to them that they did not have a option for the 2.0s and the customer service was horrible , completely rude and did not want to hear what I have to say. So basically they cancelled my order and gave me the option to co-sign or return my shoes. Note that I live in Canada , if I were to get my shoes returned the duties and fees would run me over $100 to get them back. My shoes have been stuck on goat for months now and I'm out of $275, the amount I paid for them. Absolute horrible service , use STOCKX. 100% better than GOAT
Goat Response
• Feb 28, 2019
We are sorry to hear about your first attempted sale on GOAT! Please note that all sneakers are listed by the specific SKU and must be verified for authenticity and condition prior to cash out. In the event the SKU you wish you list is not already in our database, you are asked to tap the link to 'Add SKU' instead. Any submitted products through this form will be reviewed by our support team and updated so that you may accurately list your sneaker. Unfortunately however, it is the responsibility of the seller to ensure that their listings are both accurate and up to date - so in the event that you did not correctly list your shoe under the correct SKU - your buyer would be refunded and your sale deemed incomplete. The options for consignment or return should your sale not pass *** are also outlined on our Help Page in detail.
Our records show that your consigned sneakers were recently resold on 2/28/2019, however! After verification once more at GOAT's facility, your cash credits for the completion of the sale will be issued to your account balance. From here, you have the option to either apply your earned credit towards the purchase of a new shoe or withdraw your earnings to either a PayPal or ACH account. Do feel free to contact GOAT directly if you have any other questions or concerns.
UPS has stated that my package has been delivered to my front door.
I was at home the entire day waiting for my package and nobody came to the door.
I receive alerts for my UPS packages all the time and have ordered over 15 shoes through
GOAT and this has never happened to me.
Waiting to see what GOAT does after UPS has told me their driver delivered my package and the delivery driver could have "Potentially" delivered it elsewhere because "They're human".
This is my first hiccup with GOAT.
Goat Response
• Mar 11, 2019
We are sorry to hear this! We understand how frustrating it must be to not have your package in-hand but receive messaging from your shipping courier that it was successfully delivered. Our records show that a pending investigation regarding the status of your missing package was initiated directly with the shipping courier on your behalf as of 3/5/2019. Please follow up with us at the conclusion of the investigation so that we can process any tracking updates or issue a refund for your loss. We do appreciate your continued patience!
I ordered a pair of jordan 1 unc off whites on Valentine's Day. The seller confirmed it later that day. Now it's Wednesday the 20th and the seller still hasn't shipped to goat. And when I message goat they keep sending me generic messages. They said the seller has three days to ship. It's been a week so idk what's wrong workers at goat I'm so fed up right now.
Goat Response
• Feb 28, 2019
We are regrettably unable to locate your order details using the information provided but want to help! Please email us directly at ***@goat.com so that we can look into your issue further. We look forward to hearing from you!
Placed an order with GOAT, however, then wrong shipping address was used and the item was shipped back to GOAT. A month later GOAT hasn't responded.
On January 8, 2019. I won a bid with GOAT and my item was shipped. Once I validated the shipping address, I noticed it was getting shipped to an older address. I contacted GOAT and UPS to rectify the issue. GOAT advised me since it was already shipped there was nothing they can do. At this time I contacted UPS to have them to hold it at the shipping/receiving facility since I wont be able to pick it up due to military obligations. They said if I don't pick it up on 5 days they'll simply ship it back to the sender, GOAT. On 10 Jan, I notified GOAT that the shoe will be coming back to them at that time they said I'd have the option of a refund or it can be resent. ON 24 Jan I contacted GOAT to let them know that according to their site and UPS they've received my shoes and what were my options. On 25th of January I was contacted by KJ to inform me that my ticket was elevated. Since then,I've contacted GOAT 4 times and I have not received a response, nor a refund, nor a new shipment of my purchased merchandise.
Desired Outcome
Either I'd like my items reshipped, credit, or refund.
Goat Response
• Mar 06, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Typically when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Unfortunately however, we have little control over how the specific courier will process special instructions for delivery if you wish the package to be held for an extended amount of time. Our records show that in response to our support team however, the option to reship was elected and an invoice was generated to your chosen payment method after confirmation of receiving the undeliverable package.
As of 3/5/2019, your payment was successfully verified and your sneakers packaged for shipment once more. Please check your email for a direct tracking link regarding your return. If there is anything else we can do at this time, don't hesitate to reach out to GOAT directly for additional assistance!
Honest review/experience as a Seller on GOAT.
I sold my Air Max 1 Ultra Flyknit (red color) for cheap $130 on this App on 2/27/2019, (if you are the buyer of my shoes and read this, you ended up paying approx $110.50 due to a GENEROUS discount I gave - Please return the favor and please post a review about your experience with dates of when you received my shoes so that me, the public, and the Revdex.com can know the TRUTH about this company's practices.) I believe they are not being transparent with their customers.
This is order #: XXXXXXXX. Sold shoes on 02/27/2019, GOAT received and authenticated my shoes on 02/28 and emailed me that they found that the shoes were 'tried on' because there was a hint of dust/dirt on the bottom (I literally can't even see any signs of wear in the pictures they then email to you but I didn't make a big deal)... what happens in these cases is GOAT then wants you to offer the Buyer of the shoes a discount. I then offered a generous 15% discount just to ensure the sale is accepted - and it WAS.. darn near immediately too on 02/28 (30 minutes later) at exactly 5:33pm PST. GOAT then emailed me that the funds from this sale will be available once the shoes are 'processed'.
Note: I have very recently sold 5 other shoes on their app and the shoes are ALWAYS authenticated and shipped out to the buyer of my shoes within 1 business day. So I didn't make anything of that emailed response. Until, 2 full business days pass *** I have yet to receive my money for the sale of my shoes.
So, I opened a Ticket with the company (Ticket# XXXXXXX) to ask about receiving my funds for the sale of my shoes. Lyn responded with a very generic email that said the shoes will need to be 're-authenticated' once the buyer accepts the discount. However, if she bothered to look into my account, she should have seen that the buyer accepted the discount on 02/28 - within 30 minutes of me offering the discount to the buyer. I know these details because GOAT sends you an email that the buyer accepted the discount in 'real time' (as it happens). Plus it was 2 days ago. Lyn's response made ZERO sense to me. (I've sold 5 shoes on the App already and I'm no fool. I track my shoes arrival through the ups tracking # and my shoes I sell through GOAT are ALWAYS authenticated the same day they arrive at GOAT and I have received credit for the last 5 shoe sales within 1-2 hours after they have been 'authenticated').
Keep in mind, the shoes were already authenticated on 02/28 when they first received them. At this point they simply need the buyer to accept my discount, which the 'buyer' did on 02/28 and they can then proceed to simply ship the shoes to the buyer and that's it. Make sure I receive my credit for the sale and it's over. HOWEVER, they did not do that. And I believe I have figured out why. Keep reading.
I responded back to Lyn on 03/02 that the buyer already accepted the discount the same day I offered the discount - in case you didn't take the proper time to review my account details! On 03/03 A new representative named Julie then responded that my credit to my account will be made once my shoes are re-authenticated. Same response. Why is GOAT all of a sudden now taking dayssss for a simple sneaker authentication, when in the past 5 shoe sales they always get my sneaker authentications done in 1 business day!?
At this point I'm starting to get a real "run around" so I'm starting to get really suspicious that this company is not being FULLY transparent with me about what they are up to.
On 03/04 - 3 business days later. I still have not received credit for the sale of my shoes or a real answer (that is the most FRUSTRATING part). I let them know if I am not credited immediately I will be posting on social media and customer review platforms about this UNACCEPTABLE experience I am having with their company. Julie responds that she has escalated the issue. Now I'm thinking, "okay, FINALLY a Supervisor will see that the buyer accepted my discount, the shoes have surely been 're-authenticated' by now and let me simply apply this guy's credit to his account to remedy the situation". NOPE, they seemed to take their sweet time and 2 full business days later on 03/06 someone by the name of Drew responded that my account was finally credited for the sale of my shoes. No apology, no sense of empathy for the frustrating experience I was having, no simple "we apologize for the inconvenience you are having". Nope. Not even that! This company has some of the WORST Customer Service I have EVER experienced. All I got was yet ANOTHER generic sounding email stating the funds are in your account. I responded to Drew on 03/06 asking for answers. Why did it take 5 full business days to 're-authenticate' my shoes and FINALLY make my money available to me? Not only that but I demanded at the very least an apology! It is now 03/09/2018 and I have yet to receive a response. This is unacceptable.
Here's why I wanted to post this review. I can read between the lines and see that this company is not being FULLY transparent with their users (Sellers of shoes on this App). I believe GOAT purposely took this long to make my funds available. Why? If they find the slightest issue with your shoes, they can then hold the credit of your sale hostage for an extended amount of time to ensure that the buyer runs out of time to file for a return of the shoes - in the event the buyer of my shoes didn't want them anymore. You see when you purchase shoes on GOAT they have 3 business days to file for a return. So that ENTIRE period I was awaiting for the credit of my sale of shoes... GOAT was using that time to make sure the buyer of my shoes had run out of time to file for return (limiting their exposure for a loss or having to take the shoes on (inventory)).
HOWEVER, if this is the case, GOAT needs to make the Seller aware of such practices. And not operate with NO Integrity, no transparency.
I would imagine if the buyer returned the shoes for credit with GOAT (which is your only option) ... they would have then just sent me an email saying 'uhhh, upon second review - the shoes couldn't be authenticated. We will now have to ship them back to you and force you to pay for the shipping charges to and from GOAT.
SOMETHING tells me, this has already happened to other Sellers. If you are a Seller and something like this happened to you. Please post about it. Make yourself heard. I will be writing to communicating this company's illegal practices with my local attorney general, Revdex.com, Federal trade commission... etc. Reference to my complaint. I will be leaving many complaints on every available platform for reviews of how this company operates. It's the only way to change GOAT's malicious, illegal, and unfair practices.
I find it INCREDIBLY hard to believe that you took nearly an entire week to finally 're-authenticate' a pair of shoes were already 'authenticated' upon first inspection, This is simply your company's way to buy time in case the buyer of shoes chooses to return shoes, you then can simply tell me that my shoes did not pass *** and simply send them back to me (then charge me for shipping charges to AND from my address!). I can read between the lines, and I can tell you are not being fully transparent on the your business practices. You actually expect someone to believe it took you 6-7 days to 're-authenticate' a pair of shoes that were already 'authenticated' 6-7 days ago?
I would like to know when my shoes were shipped to the buyer of my shoes?
As previously advised, the buyer's option to return is not impacted by any delay due to the seller or GOAT. The opportunity to return is dependent entirely on the eligibility of the sneaker by type/condition and the date the package is delivered. Additionally, GOAT has taken responsibility for the delay of your cash out as we were experiencing an unusually high backlog of orders pending verification at the time of your sale. Since both your cash out was issued and the sneakers were successfully shipped as of 3/6/2019, no action is necessary for this order at this time. You may contact GOAT directly at ***@goat.com if you have any additional questions.
ORdered a pair of sneakers on 2/23. Sneakers take 3-4 business days to arrive at GOAT. It is 3/5 and sneakers have not arrived
I ordered sneakers on 2/23 from GOAT. Sneakers are supposed to be received by GOAT in 3-4 business days, verified by GOAT, taking 1-2 business days and then sent to me. It's 3/5 and the sneakers have still not been received at GOAT. I want a refund and the organization said I have to wait. I am within my rights via they're policy to receive a refund. Having looked at Revdex.com, I can see that several others have had the same complaint from the orginacation.
I'm seeking the refund because the sneakers were a gift and have yet to be received at GOAT. The organization works like a consignment shop for NEW items. A seller advertises with GOAT, and after the purchase is made, the sneakers are sent to GOAT for verification which takes 1-2 business days and then the sneakers are sent to the consumer, taking 3-4 business days. My order was placed on 2-23. Today is 3-5 and the sneakers have yet to be received from the seller at GOAT. At this point I don't need the sneakers any longer and want a refund and by they're policy I am entitled to one. I called Applepay which was the credit card I used for the transaction and was informed they are unable to help. Who knew that Apple pay is NOT supposed to be used for transactions of a business type.
Thanks for reaching out about your recent order on GOAT. While most orders are received within 10 days of purchase, GOAT does not guarantee a specific delivery date at this time. Our records show that your order was shipped on 2/27/2019, on the 3rd business day given to the seller to complete the sale however, within our policy. Given the estimated 3-4 business day ship timeframe to GOAT as suggested, your order was successfully received for verification later on 3/5/2019, 4 business days later. Once received at GOAT, your order was verified and packaged for shipment within 24 hours and handed off to your shipping courier the same day. Once shipped, the tracking reflects a delivery on 3/6/2019, 11 days from the time your original order was placed. In the future, we suggest tracking your order from the GOAT app, where a tracker is available to view the status of your order every step of the way. We hope you are enjoying your new kicks!
If there is anything else we can help answer at this time, please don't hesitate to contact GOAT directly for additional assistance.
never received my $800 order . Goat completely stopped responding to me .
I purchased $800 sneakers from GOAT . I received a email the the sneakers have been delivered but I never received anything . I contact support they told me they created a ticket and will get back to me in 48 hours. It's been almost a week and I haven't heard anything back. I contact them multiple times and still no answer . I left my order as incomplete because I didn't received anything and now goat as put the order as complete on their own.
I would like a refund . I paid a lot of money for sneakers and GOAT doesn't even have the decency to respond to my emails and keep me updated on what's going on.
A request to complete and return necessary documentation in order to create a missing package claim for your order was attempted on 3/5/2019. As of 3/19/2019, we have not received any follow-up communication or signed forms from you. If we do not hear back, it is assumed that you have since successfully received your package from the shipping courier. If not, please reach out to ***@goat.com to begin processing your claim.
Lost Package Claim
January 17 2019..I dropped my package (shoes) off to UPS to be shipped and received receipt. UPS lost my package.I contacted Goat and was told to file claim with UPS. I did that only to find out Goat has to do it because Goat is consider the shipper because they mad the shipping label. It's been 2 months back and forth in email with Goat giving me the run around.
I want Goat to file the UPS lost claim so I can received my payment for the package that was lost.
We are sorry to hear that your recent sale on GOAT was cancelled and that your package has gone missing! Unfortunately however, because the package was not dropped off at an authorized drop-off location as instructed in your confirmation email, we are unable to initiate a package claim at this time. Since third-party shipping centers do not update tracking upon drop-off, we are unable to validate these drop-off receipt types. Per our seller policy, failure to provide valid tracking and/or drop-off at an approved drop-off location may result in the cancellation of your sale. We suggest contacting the shipping courier directly for additional assistance at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I used the same UPS company two other times and my info updated right away. Goat needs to get their employees and business on the same level don't wait until the transaction been made to send info about using correct shipping. Some people live in small towns and nearest "UPS" can be an hr away therefore they have to use authorize UPS outlets. Just how Goat use two company's to ship products, the seller should also when shipping to goat. I find it wrong that GOAT tells me to file the claim with UPS so I can get MY refund for MY package I shipped.. which I did, only to find out the claim would be going to GOAT. So I pretty much was doing GOAT job so they could get free money. That sounds like a SCAM to me.
We are very glad to hear that you typically are able to use this third-party shipping center without issue. Unfortunately however, our advice to use an authorized UPS location is due to these drop-off locations being unreliable - not impossible. If you have an alternative shipping courier closer to your home that you would like to use to ship with moving forward however, we are happy to indicate a shipping preference via your GOAT account. Please contact GOAT directly at ***@goat.com for assistance managing your seller account.
I'm in the process of suing Goat. Unfortunately I made the mistake of purchasing a pair of shoes for my nephew that were not the right color. Was going to return and rebuy a different color way. The shoes Hyperadapt 1.O ($705.00) A simple return or at least I thought. I received an email several days after the return with instructions indicating I have two options. Keep the shoes and pay for shipping, or relist the shoes as the seller because the shoes weren't new (I had made them dirty) these shoes were Never opened by me. They also sent me pictures of the shoes with smug marks on them that seem purposefully done. I have received little to no customer support with any of this. Im sure I'm not the first nor the last person to deal with such a frustrating experience. Based on the reviews it kinda makes sense however. I will never buy from them again and if your reading this I would highly suggest rethinking your purchase.
Thanks for taking the time to reach out in regards to your recent purchase. We hear your frustration as it pertains to our Return Policy, as GOAT is not a traditional retail experience but rather a peer-to-peer marketplace. Because of this, we require strict verification standards for what makes a shoe condition 'New', both at the time your order is verified for shipment and again when processing your return.
Please note that per our Return Policy, 'item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included.' Unfortunately, since the shoes show visible hair/debris on the insoles and dirt on the tongues of the shoes, your return was regrettably denied. Our support team will be in contact with you directly in regards to your return options, shortly.
my 17 year old son ordered shoes from Goat. The description said "fits true to size" they did not fit.we returned them for credit.no credit given
My 17 year old son ordered shoes from Goat.com. In the shoe description, it stated "fits true to size" He ordered the size he wears and when they came, tried one on inside our house. They did not fit so I contacted them to return the for credit. They emailed my son saying the shoes wear worn and no credit would be issued until they could resell them because they were worn. They were not worn. He can't wear shoes that don't fit him. Goat ORDER #*** Date shipped to him 2/8/19, paid for with his Visa debit card.
Seeking a Full refund
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
This company has horrible customer service and they hold on to your money and refuse to refund it.
I mistakenly placed an order with this company, I emailed them not even 5 minutes after realizing my mistake. You cannot call because they have no phone service! Someone emailed back the next day saying I had 3 hours to cancel which I then told them I emailed them as soon as I made the error. They then told me that they would not refund my money or cancel my order. They took over 400 DOLLARS OFF MY CREDIT CARD. They have been EXTREMELY RUDE AND DISRESPECTFUL TO ME and I would just like to be refunded and never patronize this so called business again.
I am seeking a full refund from this place including my taxes and fees that were taken off of my credit card.
We apologize for any confusion regarding this recent purchase! Please note that our cancellation policy clearly states that you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever happens first. At the time of your request, while it had been less than 3 hours from the time you placed your order, the seller had regrettably already confirmed, making your order ineligible for cancellation. Our records show that you opted to return your purchase and were successfully issued a GOAT credit however, per our Return Policy, which was recently applied towards the purchase of a new shoe in your preferred size. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly for additional assistance!
I was selling sneakers through goat- authentic and included original receipt with the shoes. Get bizarre email after I sent my shoes in after being told they sold that it was cancelled from incorrect sku! I input everything correct. Now.... my shoes are missing - no longer in my account to request them back! And I am out of the money! They *** cancelled my sale, stole my shoes... I am out of my shoes and money! Disgraceful! I saw multiple reviews afterward for same issue. This company must be shut down! How dare they steal from people. I want my shoes back or else I want the money for them! And I want this company shut to ensure no one else is ever subject to their fraud. My order was*** I want proper action taken.
Product_Or_Service: Air Jordan
Order_Number:
Other (requires explanation) I want my shoes back or money for them otherwise they are thieves! I want this company fined and shut done! Look at their reviews and other complaints! All similar- people out of shoes and money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
Horrific! Never issue buying but attempted sale and note that others have complained for same thing! Never again! They are full of ***!
I went to sell authentic Jordan's! 100%. Copies all the info correctly and took pictures of it all too! Told that they sold and then get email order cancelled and they have nerve to either sell for me (yeah right) or I pay for them to be shipped back (yeah right!).....
They were cancelled for some bogus "error" on size! Who are they kidding? I wrote size 6. Box says size 6. Shoes say size 6. Anything else they want to make up??
And yet I should pay $10 to have them shipped back to me because they felt like cancelling and using a standardized error message that seems to be quite popular amongst these awful reviews!
And then want to offer to consignment and they will sell for me?! Are they kidding? Do they think this customer will trust them? Nope!
Lost my trust and I will be passing *** review site and my feedback to friends! Going to lose a lot of customers!
When listing a sneaker for sale on GOAT, sellers are expected to verify the correct SKU as well as the size, condition of the sneaker, and box condition in order for the buyer to make an informed purchase decision. Since every sneaker is first shipped to GOAT for authentication prior to the completion of the sale, we will notify you of any issues, if applicable, after inspection. In this case, you listed your sneaker as a Air Jordan 11 Retro 'Platinum Tint', under the SKU XXXXXX XXX, size 6. What we received however was a Air Jordan 11 Retro GS 'Platinum Tint', which is a SKU XXXXXX XXX, size 6Y. Unfortunately, as a 6Y indicates a 'Youth' and not a 'Men's' sneaker - this would greatly impact the representation of this listing. As such, your sale was cancelled and the options to either return or consign your sneaker were offered to you, per our terms. Since GOAT provides a free pre-paid shipping label to you as the seller in order to complete your sale, should your sneaker not pass *** at our facility, you are then responsible for the return shipping costs. We do hope this helps explain!
Shoe's are "lost"
On Sunday 2/17/19 I filled an order through GOAT the following day dropped them off along with 10 other pairs of shoes at UPS. All boxes arrived on Thursday 2/21/19 and were signed for. UPS confirmed the delivery online and over the phone.. After delivery my shoes 10 pairs of shoes were authenticated leaving 1 pair in "que". I emailed them on Monday 2/25/19 to see what was going on. They replied and said my shoes just arrived that day and it would be authenticated shortly.. later that night instead of adding my credits they update the progress screen with a shipping delay.. UPS says it was delivered and they aren't sure what GOAT is saying. They have not responded or answered any questions or replied to my emails. Now the order has been removed and the order number changed, my pending money has also been taken. I fill like since it's a fairly large company they can get away with doing this to people.. StockX doesn't steal money
I want the money for the product I shipped t off and was delivered to your facility ..
While a courier may mark a package as being delivered, this tracking scan may not always be a definitive indication that a package was successfully received. Rest assured however, in the event that you used the correct GOAT-issued shipping label for your sale, that you are covered in instances where the package may be deemed lost. In this case, the tracking suggested that the package was received at GOAT on 2/21/2019. Since we had not actually received the sneakers as of 2/25/2019, a claim was initiated with the courier to begin a thorough search investigation. Later on 3/1/2019, a full cash out for the completion of the sale was credited to your account for the missing package.
If there is anything else we can do to help at this time, we invite you to contact GOAT directly for additional assistance. When reaching out however, we do ask that you send a single message as opposed to sending multiple responses to the same email thread as this will cause a delay in us getting back to you.
I order a pair of shoes any the company is suspending my account without giving me a refund
To give background information. I placed the order of these shoes on 2/9/2019. They said that the order would take longer after already waiting 5 days for an update, because the seller was on a military base outside the US. They then ignored many of my emails. Finally just last Friday I got a update that the shoes actually reached there facilities, and were waiting to be verified. This morning I sent them an email expressing my huge frustration in waiting. I used 4 cuss words in the email dated Feb 25. They responded by completely ignoring all of my concerns, and stating that their company policy says they uphold buyers and sellers to the highest level of professionalism and they do not tolerate any profanity. They then threaten me saying if I could not continue to maintain that level of professionalism that my account would be suspended. Shortly after that I checked my status of my order, and the status went from being received at their facilities, back to the start where the status said it hasn't even left the sellers location yet. The order is now well pass the policy standard shipment duration. I am *** cause it looks like they are going to hold my order without even communicating back to me or refunding my money. They also made a claim that as soon as my shoes would arrive to their facilities, one of their representatives would reach out to me for options of cancellations to my order. Now prior to this I sent another pair of shoes back to them to be returned, and with what recently transpired I doubt they will either return my shoes back to be or give me a refund.
I would either like my shoes to either be shipped to me or a refund.
Thanks for reaching out. It appears as though there are two separate shipping issues at hand, and we are happy to address each individually:
First, we regret to advise that your recent order was delayed due to a shipping issue while In-Transit between your seller and GOAT's facilities. Fortunately, the package was recovered and successfully received for verification. Our records show that the sneakers were since authenticated, shipped, and received as of 2/28/2019.
Second, your requested return for a previous order was regrettably impacted by an error with your shipping courier and returned back to you instead of being received at GOAT. Upon notice, an updated shipping label was provided via email and the sneakers were shipped to GOAT once more. Your return was successfully received at our warehouse and processed as of 2/27/2019.
Please advise further that your account was not suspended nor were any flags placed on your account status. Simply put, GOAT does not tolerate the use of profanity within the app or towards our support team and a warning was issued regarding the language used during our previous communications.
We hope this helps explain and resolve your concerns. If there is anything else we can do to help at this time, we invite you to contact GOAT directly for further assistance!
I received a partial refund for shoes that were not authentic
I purchased the Nike air max 90 shoes for 60$ plus 10$ shipping so 70$ total on February 6 2019 the order number is XXXXXXXX. The day after I received the shoes I wanted a refund they were fake Nike air max 90. I emailed them on February 15 about a return they emailed me back that I could return them. I received an email on February 25 2019 that they would issue me a credit at goat for 43.18$ . 26$ less than what I paid. I emailed them back the same day for someone to call me regarding the issue. I received A generated response. I emailed them again about why I was shorted 26$ on my refund even minus 10$ shipping they owe me 16$. This ridiculous there is no contact phone number only email which I should have known better. They should NOT be able to do this to people. It's a scam.
I want a 70$ refund back on my card. At least 60$ if they insist on charging someone shipping for sending fake shoes from China.
Per our Return Policy, any eligible sneaker approved for return is refunded as a GOAT credit, less the cost of shipping to and from you, to be used towards a future purchase. Please note that just as every sneaker is verified for both condition and authenticity prior to shipment, all returns are again verified before any credit is issued. Your return was successfully processed on 2/25/2019 however, and our records show that you were since able to apply your credit towards the purchase of a new order. We hope this helps explain! Please don't hesitate to reach out to our support team if you have any other questions or concerns regarding GOAT's Return Policy.
GOAT claims my package was lost by UPS, failed to reply to messages for over 20 days, keeps stringing me along with no resouition and still no reply.
On 1/28/19 the company contacted me via email with tracking for the item they were sending back to me, valued at $160. After a few days I noticed the tracking never updated and never showed it was picked up by UPS. I messaged them on 2/3, 2/7, and 2/10 before they replied on 2/15. The reply stated they would open a claim with UPS and I need to wait 7 days and I was instructed to reach back out to them on 2/22. I did not hear back so I reached back out on 2/24. They replied on 2/25 and I was told they can't control shipping. After I reminded them I had an open ticket they stated they would need to send it to a supervisor and I would need to wait 2 business days. Today I received an update they were going to open a claim with UPS and I would need to wait 8 days (they copied and pasted the same message with the exception of the amount of days to complete the claim. I've sent them to replies with no response. They clearly aren't reviewing my account each time they reply or ask me questions.
I either want my shoes back or the money I would have received from the payout after selling.
We do apologize for any confusion regarding your claim! After reviewing your correspondence, it appears there was a misunderstanding on your follow-up ticket as the Order number had not yet been provided and the verbiage implied a request for tracking of a purchase, and not a returned item. Once your inquiry was correctly escalated to the appropriate department however, a claim was successfully filed with the shipping courier. Please advise that we do ask that you follow up after the provided investigation window to confirm you have still not received your package, as oftentimes the missing package may arrive during the search. As of 3/6/2019, a full cash out was issued for your sale and later used towards a purchase of a new shoe. We hope this helps explain! If there is anything else we can do to help at this time, please don't hesitate to reach out to our support team for additional assistance!
I have been trying to get in contact with GOAT/Flight Club Consignment for over a month and a half now. I sent in a large box of shoes (13 pairs). All shoes have been listed 3 days ago with the exception of one pair. They have not been responding to my ticket at all or trying to help me resolve this issue. I have expressed my frustration through over 20 emails, creating new tickets (which they have repeatedly ignored and closed without resolution), and through Twitter (where I found more than 6 other sellers like myself going through the same problem with them). I having been patiently trying to work with them by getting in contact but nothing seems to be able to get a reply from them. My shoes have been missing which I believe an employee may have potentially stolen at this point and their customer service team may be working with them to ignore our tickets and close new tickets that arise when created for these issues. This is absolutely unacceptable for a business of this scale.
Product_Or_Service: Sneaker Consignment Store
Other (requires explanation) At this point, I don't even want to do business with them anymore. I want them to either send my shoes back to me that I originally shipped to their warehouse or send me a payment for the payout of the shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Your consigned sneaker listing for Air Jordan 11 Retro GS 'Platinum Tint' *** is currently active.
As soon as they are purchased and re-verified, the earnings from your sale will be added to your GOAT account for cash out.
There are no additional charges to consign and the commission fee will still reflect your seller score at the time the sneakers are sold.
Shoes arrived incorrectly and no one will contact me to resolved after numerous attempts.
I have been in contact with the company for 2 weeks now in regards to my item being incorrect. They first told me that I should have checked information that is not available on the product description for the app. Then they sent me information and told me that I need to return the items for a Goat credit! I then requested a supervisor as I wanted a refund in full because it was NOT my fault, they then told me I will receive a full refund including Shipping, and I have that written in a email from the company. Since I have only received a credit and no response from the requests sent. I have sent over 30
I would like my money back because it was not my fault that the items were delivered incorrectly and I expected the employees of the company to at least respond. I expect to receive what I was told I would receive back a full refund including shipping and i will like that.
We are sorry for any confusion with your recent order! Please advise that when purchasing sneakers, abbreviations such as BG, TD, BP, or GP indicate a toddler/infant shoe. Since you purchased a 'Force 1 LV8 Utility TD 'White' in size 7, you received a TD = Toddler size 7. Additionally, it is clear from the listing photo(s) that this sneaker is a children's shoe. Since this item was eligible for return per our standard policy however, we accepted the sneaker in exchange for a GOAT credit, less the cost of shipping to be used towards a future purchase. In conjunction with another recently approved return, the GOAT credit from both orders was used towards the completion of a regrettably incomplete purchase. We do apologize for any inconvenience of not having access to the credit while the failed transaction was processing. At this time, the combined credit has been refunded to your GOAT account and is available to be used towards a new purchase. Please note your credit never expires and will automatically be applied towards your next order at checkout. If you have any other questions or concerns, don't hesitate to reach out to GOAT directly for additional assistance!
This company has not sent my shoe ordered on December 26 2018. I asked for a refund and now they won't answer me or even send the shoe.
I ordered a shoe on December 26 and did not receive it. Goat has an option where you can get loans if approved and use them towards their products. I got accepted for a loan and used the credit towards this purchase and paid the difference. That is the first issue. The next issue is the address was incorrect and before they could deliver I had called and changed the address and they still tried to deliver the package to the wrong address. I called the post office as well to avoid this from happening and they did it again the following day .I reached out back to Goat to again make sure when the shoe is returned to them that they send it to the correct address and they told me to wait for the shoe to return. Now on my account it says the shoe was undeliverable. Im assuming at this point the post office has returned the shoe back to them and they refuse to update me with anymore information. I am aggregated because Ive done numerous calling to avoid this issue and they still haven't resolved it. Now they will nt answer me and the company AFFIRM which I taken a loan from is requesting I pay off the loan I borrowed. find this unfair because I never received the product. Affirm is saying I am responsible for the payment if GOAT doesn't refund their money. It is now almost two months later and the last response I received from Goat was early last month. This issue has not been resolved and at this point I want my money back plus the refund for the loan for unprofessionalism.
Id like this company to answer me if they consider themselves as a credited and trusted company. They look unprofessional leaving a customer's issue unresolved. Ive made other purchases with them but if this cannot be resolved I rather not do business with them no longer and I will never recommend them to anyone. Again, I am being held responsible for a loan that I technically did not get to use properly and I never received the product. They are now holdingg this money and my loan is being sent to collections which will mess up my credit. Id like this issue to be resolved as soon as possible
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. In some cases however, the return of an undeliverable package may take longer than the original to-buyer shipment due to the couriers prioritization of package types. At this time however, your sneakers have been successfully received at GOAT and a refund, less shipping charges, has been issued to your original form of payment as requested. We apologize once more for any inconvenience! If there is anything else we can do to help moving forward, please don't hesitate to contact GOAT directly for additional assistance.
first time selling on goat and it was HORRIBLE. Basically I had a pair of triple black vapormaxes that I wanted to sell. I listed them on goat and when I went to choose which colrway I had , they had 5 different colour ways of the triple black vapormaxes. I selected the correct one (2.0) and shipped out my shoes when I got a sale. After shipping the shoes , they email me and say that it's not the correct shoe. I try to explain to them that they did not have a option for the 2.0s and the customer service was horrible , completely rude and did not want to hear what I have to say. So basically they cancelled my order and gave me the option to co-sign or return my shoes. Note that I live in Canada , if I were to get my shoes returned the duties and fees would run me over $100 to get them back. My shoes have been stuck on goat for months now and I'm out of $275, the amount I paid for them. Absolute horrible service , use STOCKX. 100% better than GOAT
We are sorry to hear about your first attempted sale on GOAT! Please note that all sneakers are listed by the specific SKU and must be verified for authenticity and condition prior to cash out. In the event the SKU you wish you list is not already in our database, you are asked to tap the link to 'Add SKU' instead. Any submitted products through this form will be reviewed by our support team and updated so that you may accurately list your sneaker. Unfortunately however, it is the responsibility of the seller to ensure that their listings are both accurate and up to date - so in the event that you did not correctly list your shoe under the correct SKU - your buyer would be refunded and your sale deemed incomplete. The options for consignment or return should your sale not pass *** are also outlined on our Help Page in detail.
Our records show that your consigned sneakers were recently resold on 2/28/2019, however! After verification once more at GOAT's facility, your cash credits for the completion of the sale will be issued to your account balance. From here, you have the option to either apply your earned credit towards the purchase of a new shoe or withdraw your earnings to either a PayPal or ACH account. Do feel free to contact GOAT directly if you have any other questions or concerns.
UPS has stated that my package has been delivered to my front door.
I was at home the entire day waiting for my package and nobody came to the door.
I receive alerts for my UPS packages all the time and have ordered over 15 shoes through
GOAT and this has never happened to me.
Waiting to see what GOAT does after UPS has told me their driver delivered my package and the delivery driver could have "Potentially" delivered it elsewhere because "They're human".
This is my first hiccup with GOAT.
We are sorry to hear this! We understand how frustrating it must be to not have your package in-hand but receive messaging from your shipping courier that it was successfully delivered. Our records show that a pending investigation regarding the status of your missing package was initiated directly with the shipping courier on your behalf as of 3/5/2019. Please follow up with us at the conclusion of the investigation so that we can process any tracking updates or issue a refund for your loss. We do appreciate your continued patience!
I ordered a pair of jordan 1 unc off whites on Valentine's Day. The seller confirmed it later that day. Now it's Wednesday the 20th and the seller still hasn't shipped to goat. And when I message goat they keep sending me generic messages. They said the seller has three days to ship. It's been a week so idk what's wrong workers at goat I'm so fed up right now.
We are regrettably unable to locate your order details using the information provided but want to help! Please email us directly at ***@goat.com so that we can look into your issue further. We look forward to hearing from you!
Placed an order with GOAT, however, then wrong shipping address was used and the item was shipped back to GOAT. A month later GOAT hasn't responded.
On January 8, 2019. I won a bid with GOAT and my item was shipped. Once I validated the shipping address, I noticed it was getting shipped to an older address. I contacted GOAT and UPS to rectify the issue. GOAT advised me since it was already shipped there was nothing they can do. At this time I contacted UPS to have them to hold it at the shipping/receiving facility since I wont be able to pick it up due to military obligations. They said if I don't pick it up on 5 days they'll simply ship it back to the sender, GOAT. On 10 Jan, I notified GOAT that the shoe will be coming back to them at that time they said I'd have the option of a refund or it can be resent. ON 24 Jan I contacted GOAT to let them know that according to their site and UPS they've received my shoes and what were my options. On 25th of January I was contacted by KJ to inform me that my ticket was elevated. Since then,I've contacted GOAT 4 times and I have not received a response, nor a refund, nor a new shipment of my purchased merchandise.
Either I'd like my items reshipped, credit, or refund.
We are sorry to hear about the shipping issue with your recent GOAT order! Typically when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Unfortunately however, we have little control over how the specific courier will process special instructions for delivery if you wish the package to be held for an extended amount of time. Our records show that in response to our support team however, the option to reship was elected and an invoice was generated to your chosen payment method after confirmation of receiving the undeliverable package.
As of 3/5/2019, your payment was successfully verified and your sneakers packaged for shipment once more. Please check your email for a direct tracking link regarding your return. If there is anything else we can do at this time, don't hesitate to reach out to GOAT directly for additional assistance!