I purchased shoes that were supposed to be new but we're clearly used. I want a refund and company not responding
I purchased what should have been new shoes. The moment I received I contacted goat and made aware they were used and looked very used. I sent multiple pictures which In a week I received only one response back. Now company is ignoring me. Since then they have also completed the order which would have given other party money when I made very clear there was a issue and wanted refund. I'm not sure how they made it past verification because that is the point of using goat vs eBay. I want a refund and someone at company to contact me.
Desired Outcome
I full cash refund since not as described
Goat Response
• Jan 28, 2019
We are sorry to hear there was an issue with your recent order! Please note however that sending multiple responses to the same ticket thread may result in a delayed response time as the email timestamp is continuously updated with each message, resulting in the order we respond to the ticket being skewed by date received. Our records show that a pre-paid shipping label was provided in order to initiate a return for a refund on 1/14/2019 for any unsatisfactory product. As of 1/28/2019 however, the label has not been used nor have the shoes been received at GOAT for verification. If you need any additional assistance completing the return or still plan to return this item, we encourage you to contact GOAT directly for help.
A purchase was made
the seller received my money
the company received the shoes and verified them
then my sneakers were "lost' and "shipping delay"
on the 21st of decemeber my offer for a pair of sneakers(Dunk High SB . "rivals Pack) was accepted by a seller.(Order number XXXXXXX) My $145 was taken from my account and sent to the seller. I emailed the support staff 2 days after because the shoes weren't taken to the UPS store to be sent off and that alerted some red flags. I attempted to contact the support staff and every email I sent was prematurely closed without contact me. The seller shipped the sneakers to the business's verification center which arrived on the 24th. On the 28th of December a shipping label was created for my sneakers at USPS(XXXXXXXXXXXXXXXXXXXXXXXXXXX) That was the last update I got until January 5th when I got an update from the app saying there is a shipping delay. I have been emailing the company for a refund due to the long delay on the sellers end to ship the shoes off to me. Now I haven't heard from any and I have been advised to reach out to support staff if I need assistance and I have been with no response or help at all.
Desired Outcome
i Want a full refund of my $145.
Goat Response
• Jan 28, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost and a full refund to your original form of payment was issued on 1/10/2019. Additionally, a credit has been applied to your account to be used towards a future purchase. This credit never expires and will automatically apply at checkout. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly!
Product is not as advertised. I was shown and paid for new shoes but actual shows had scuffs and wear on them.
To whom it may concern,
I contacted GOAT support through their app ticketing system on 1/1/2019. I got an answer back on 1/2 and have not heard back since *** from the ticket said someone would get back to me in 48 business hours).
I made an order (#XXXXXXXX) for new sneakers and found that when I opened them, there were multiple scuff marks and creases on one of the shoes. The sneakers were advertised and billed as new sneakers and as a consequence I paid a premium for them ($350). I've been trying to understand what my options are because GOAT delivered items not as advertised, priced, and charged.
I feel extremely frustrated by the fact that 1) I got a defected sneaker 2) I put in a support ticket which has been moved along for the past 2 days 3) ZERO solutions have been introduced from GOAT for over 3 business days. Out of frustration, I sent them an email given them the following options to move the conversations along:
1) Replace my sneakers with a new pair of sneakers which are not defected
2) Refund $$200 and I can keep the defected piece
3) Refund the entire sneaker and shipping costs for return.
I waited MONTHS for these sneakers to become available and I want to find a way to keep them. But if GOAT is not willing to replace the sneakers or refund $200, I can entertain the third option. This is my first purchase through GOAT and its baffling that I got a defected piece.
Of note, based off of the description, this is the right business but on the GOAT website, they have changed their address to:
Options:
1) Replace my sneakers with a new pair of sneakers which are not defected
2) Refund $$200 and I can keep the defected piece
3) Refund the entire sneaker and shipping costs for return.
I prefer #1 or #2 since I have wanted these shoes for months.
Goat Response
• Jan 28, 2019
Thanks for taking the time to reach out about your recent order. We are sorry to hear that you were unhappy with your purchase! We have reviewed the correspondence with our support agents however and see that you were offered a full refund to your original form of payment for the return of the defective sneaker or alternatively, a credit towards a future purchase should you choose to keep the shoes - as you mentioned keeping the shoes was important to you. Unfortunately however, the options provided to you are final. Please note that as of 1/28/2019, we have not yet received a response in regards to your decision given the discussed options. Additionally we kindly note that our address provided on our website is for shipping/returns, while our corporate offices are located elsewhere. We appreciate your attention to detail however, and look forward to assisting you further should you contact GOAT directly in the future.
Customer Response
• Jan 30, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller sent me a store credit for $45.
1. The value of $45 has been unexplained by the client. I spent $350 to get new shoes but got a defected item that can't be resold as "new." That being said, when something is "used" in the sneaker market, valuable shoes lose 30% to 50%. I would like at least 30% of the value back ~$100. I don't think Im asking for too much, especially given the inconvenience they've put me through and the fact I had to file complaints with the Revdex.com to get them to respond in the first place.
2. They only provided "store credit" aka forcing me to spend the money with the company again. That wouldn't be a problem if (1) I got fair value but even still they are solely concerned with keeping the money however possible.
Goat Response
• Feb 07, 2019
We appreciate your follow up and apologize once more for your frustration. Unfortunately however, as GOAT is a marketplace and not a retail store, we are not at liberty to offer compensation of this margin for the assumed value of your order. Should you wish to return the sneaker for a full refund, we are happy to accept the return as originally outlined for a credit in attempt to exchange the shoe through the placement of a new order. Based on the photos provided of the shoe received however, we believe the option to return or receive a partial credit are fair and final. We look forward to receiving your decision in response to our direct communication with GOAT via our support message.
Order placed on 12/16/18 have reached out multiple times to support without any response or update since.
ITEM: ADIDAS ULTRA BOOST 4.0 ULTRA WHITE
ORDER #: XXXXXXXX
PAYMENT AMOUNT: $145
PAYMENT METHOD: AMEX and Store Credit
Customer Service Rep: ***
SKU: ***
DATE ORDERED: 12/16/18
Purchased sneakers on 12/16/18 and scheduled for them to be delivered at an address in connecticut.
I reached out on 12/23/18 to support for an update as I thought they would arrive by christmas.
I received a response right away that they in fact had not been sent out yet and that they would be delayed in arrival.
I asked if they could change the shipping address since they had not been shipped out yet and would arrive too late for me to receive them at that address and would like them updated to a nashville, TN address.
Customer service said they had escalated my ticket and someone would get back to me in 48 business hours.
On 12/27/18 I followed up since never receiving anything in the 48 hour time window.
12/28/18 I emailed again for an update. No response.
12/31/18 I emailed again for an update and sent a recap of the issue. No response.
1/2/19 I emailed once again asking for an update. No Response.
I opened a NEW TICKET with support on 1/2/19 asking for a status update and explaining that I have reached out multiple times with no response.
1/3/19 I created another NEW TICKET, asking for a response in 24 hours or I will have to contact Revdex.com.
1/3/19 I sent another NEW EMAIL to support explaining in detail the situation and that I have not received a single response from customer service. NO RESPONSE.
This company has no customer service phone number and therefore I have exhausted all possible ways to communicate with them: Opening tickets within their app, or email.
At this point, I do not see the company ever sending my order out, so I would need a full refund and not store credit (which is their policy).
Desired Outcome
I would like a response detailing why they haven't sent a single update and a full refund back to my original payment method of AMEX.
Goat Response
• Jan 28, 2019
Thanks for reaching out in regards to your recent order. Please note that in order to prevent potential fraud, all requests for a change of shipping address must be reviewed prior to approval. Additionally, we advise that sending multiple responses to the same ticket thread may result in a delayed response time as the email timestamp is continuously updated with each message, resulting in the order we respond to the ticket being skewed by date received. That being said, we are sorry for any delay experienced in regards to your order! Our records show the package was successfully delivered and no request for return has been initiated at this time. If there is anything else we can do to help however, please don't hesitate to contact GOAT directly for further assistance.
After purchasing some shoes from this site, the company failed to deliver the shoes or provide a refund
On December 10 I've purchased a pair of shoes for $120. The shoes were not delivered. Every attempt that I've made in order to remedy the situation with the company was ignored. No one from their customer service team has returned any of my correspondence.
Desired Outcome
Since I was never deliver the product I would like a full refund
Goat Response
• Jan 28, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in an attempt to either arrange a reshipment or initiate a refund. Unfortunately however, the tracking failed to successfully update during the return and was lost In-Transit on the way back to our warehouse. We are regrettably unable to issue a refund for your order at this time due to a pending dispute filed with your financial institution. Once a dispute is in process, all updates in regards to the status of your claim must be provided by your bank. We encourage you to contact your bank directly for additional assistance. If there is anything else GOAT can do to help, please don't hesitate to contact us via email.
GOAT agreed to return a pair of shoes that did not sell through their service. UPS never received the package for processing. GOAT won't assist
On December 11, 2018, I paid $9.64 to GOAT for them to return a pair of shoes that did not meet their criteria to sell as a new pair. I was provided the UPS tracking number, ***. The tracking stated it should have been delivered by December 12, 2018 but it was never scanned/accepted by UPS. On December 19, 2018 at 10:43am, *** from GOAT support, offered to extend assistance to begin a missing package claim if the tracking didn't update with 48 hours.
Between December 21 - December 27, *** and *** complicated this matter further by insisting that my package was delivered and were referencing a totally different tracking number, ***. This tracking shows origination in Virginia and begin delivered to Rhode Island.
On 12/29/18, Jhene apologized for the confusion and confirmed that my property was at the Culver City facility but never shipped them out.
I have reason to believe that the package with my property has been mishandled. It makes no sense that they would still be at the facility on 12/29/18 if they were to be shipped out on 12/11/18.
I've asked for assistance in starting a missing package claim and have received no assistance as of today, January 3, 2019.
Desired Outcome
Option to pick up my property at Culver City Facility or Reimbursement for value of lost property ($300)
Goat Response
• Jan 23, 2019
Thanks for letting us know there was an issue returning your shoes! We are sorry to hear of the miscommunication regarding your sneakers improperly being handled by the shipping courier. According to the tracking, the sneakers have since been successfully delivered and our records indicate a credit has been applied to your account for your inconvenience. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly.
Customer Response
• Jan 28, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes My property was returned
I bought a pair of shoes nearly 2 weeks ago for $335 and the delivery took longer than expected. Additionally, when I opened the package it was a completely different pair of shoes - worth much less than what I purchased. The customer service team reached out to me to initiate a ticket and said someone would be in touch with me. It has been 3 days and I have yet to have any acknowledgement on the issue. For a company who is so publicly advertised to provide good service and quality, they have no interest in assisting their customers. Needless to say, I will not be using GOAT for future purchases.
Goat Response
• Jan 10, 2019
We are so sorry to hear of this issue with your order! We have reached out to you via email with a request for some additional information at this time. Please follow up with us there in order to assist further.
Customer Response
• Jan 17, 2019
Someone was able to issue me a return label but I am not able to download or click on the link they provided. It would be easier if they would just send it to me via email. They did provide me a $10 credit to my account which will mostly just cover shipping for an order which is probably not likely for me considering this terrible experience. I hope that the return and refund process is much quicker than trying to get ahold of them just to address the actual issue.
Goat Response
• Jan 18, 2019
No worries! Regrettably, while our system recognizes your open ticket with us as an email, if you are viewing our support correspondence via the app you may experience known limitations of opening attachments. We've forwarded a copy of the shipping label to your email as requested, however. As soon as we receive your return at GOAT, we can begin processing your full refund to original form of payment. We apologize again for any trouble!
Bought yeezy from goat. Shoes was not authentic. Sent them pictures already. Stitching were off. Tags were off. Weight is off. I compared it to my friends pair same size big difference. Contacted them already. First shoes that I got that is not authentic. I've been a loyal customer and thats gonna be my last purchased from them.
Product_Or_Service: Yeezy shoes
Desired Outcome
Other (requires explanation)
Just money back. Why would i buy a fake shoes.
Goat Response
• Mar 04, 2020
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your concerns.
We do see that a member of our support team was able to reach out to you in regards to your concerns with the
shoes you received.
After speaking with our verification team, we can assure you that the sneakers you received are 100% authentic.
It looks like your shoes are authentic the reason why your SKU tag looks like you may have gotten an
international pair so the UPC may differ but does not show any indication of it not being inauthentic.
The sneakers were verified to be 100% authentic, and the photos you sent check out as legit as well. Rest
assured, every sneaker is authenticated through a rigorous verification process using data and information
accumulated from researching and inspecting the intricacies of authentic pairs.
We do see that you have moved forward with additional orders since this has been resolved, we appreciate your
continued patronage.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact
our support team directly for additional assistance!
Dear All,first of all, im living in Saudi Arabia, and I have a box by myus company for shipping I order shoes from GOAT with 44EU size, after 2 days I sent an email to confirm the size and I received a confirmation email from them.I paid for the clearance her -IN KSA- and I took the shoes with the original box with a wrong size , I sent an email they said ok we will change it but you will pay for the shipping from KSA to USA, I told them its not may false then they send me shipping label for FEDEX.I sent the shoes then I received an email they said: we can't return because :1-you used the shoes(how? and it's too small and didn't fit my foot'2- the label of the shipping on the orignal box and it's not acceptableI didn't use the shoes and you are the one who chose the shipping company it's not my false, even you don't give any instructions and I give it to as I receive itthey said the managers and experts said we cant..... how I will trust them if they can't confirm a size'they said we can't do anything for you... who will pay the shoes and shiping from USA to KSA and the clearnce because its orignaly their falseeven I told them I will accept to change the model they rejectif Revdex.com didnt help me? what I can doRegards,
Product_Or_Service: shoes
Order_Number:
Desired Outcome
Other (requires explanation)
return or exchange
Goat Response
• Jan 10, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that our support team did reach out to you in regards to your issue. When you reached out to us in regards of a return you were provided with a prepaid return label from our team. Unfortunately, when they were received back they did have signs of wear and you were provided with photos of the damaged box and wear on the shoes.
This did violate our return policy so we were unable to honor a return and the shoes were returned to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Contacted company about a package which was marked undeliverable. Waited two weeks for a reply.
Ordered shoes on December 18, shoes were marked as undeliverable by USPS. Contacted GOAT to find out what I needed to do next for the order, waited 5 days before they responded, was then told the ticket was being upgraded to high priority and that I should hear back within 48 hours. Never heard back, created two new tickets, heard back nearly immediately until I mentioned the actual problem and was given the same run around.
Desired Outcome
I would just like to receive the pair of shoes I ordered or get a cancellation and refund.
Goat Response
• Jan 21, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Due to the delay, a full refund to your original form of payment has been issued at this time. We apologize once more for any inconvenience! If there is anything else we can do to help moving forward, please don't hesitate to contact GOAT directly for additional assistance. We hope you give GOAT another chance in the future to make it right!
Bought shoes but never came. I was assured of a refund but I haven't received it. The loan for the shoes that I bought is still active and no one at GoAt is responding to my emails
No refund /. Cancellation of loan has been issued
Desired Outcome
Refund / cancellation of loan
Goat Response
• Jan 21, 2019
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost and a full refund to your original form of payment was issued on 1/8/2019. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly.
This sneaker company works like an eBay type deal, so I sold a couple pairs of sneakers and they were accepted and my money was awarded to me then I went and bought around *** worth of sneakers and sold them and they were the same exact size as the previously accepted but were all denied as 'the wrong size? which they weren't, now they are attempting to charge me return shipping on all the shoes and I am running out of time to return them so I may lose all my money, I contacted there customer support and was told a specialist would respond within 48 hours and that was 2 weeks ago, I can't help but think I am being forced to pay shipping when the mistake is on their end and are simply ignoring me. I need action to be taken as I am losing a lot of money.
Product_Or_Service: Sneaker selling
Desired Outcome
Other (requires explanation)
I would like to either receive money for all my shoes which cost $100 a piece or receive my shoes back within 5 days so I don't lose money due to their negligence.
Goat Response
• Feb 27, 2020
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Please do note that notification to ship your shoes does not guarantee that they have been accepted.
We do have to wait for each shoe to arrive and be verified by our team of specialists and pass before you are notified of the payment.
If there are any issues with the shoes we are unable to accept them and you will have the choice to cosign the shoes or have them shipped back to you for a fee.
At this time the shoes you sent did not pass our verification process, we do apologize.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of shoes for $335 on 12/26 and it just arrived today - more than 10 days from expected delivery. I was not worried about the delivery time since it was due to the verification process. I was so disappointed to open the box today to the wrong pair of shoes. GOAT claims to do ery extensive verification yet they managed to send me the entirely wrong pair of shoes. I am so frustrated and don't know how they can manage to do this with the item being pictured on the order as well as a full description of the item. I have reached out to the team and have yet to receive a response.
Goat Response
• Jan 30, 2019
Hi there! It looks as though this issued has already been addressed on a previous, duplicate complaint. A copy of your shipping label to have the shoes returned to GOAT for a full refund was forwarded to your alternative email as originally requested. According to our records, the incorrect shoes have since been received and your original form of payment refunded. We apologize once more for this oversight, and as such a credit was added to your account towards a future purchase. Don't hesitate to reach out to GOAT directly if there is anything else we can do to help at this time!
purchased NMD_R1 STLT Primeknit and return it for refund due to authenticity. GOAT refuse to refund the money and insist on store credit
purchased the NMD_R1 STLT Pimeknit shoes for my 12 year old son for Christmas on 11/11/18. When I received the product, there were few details that made me concerned that it was fake adidas. Did some research and compared the pictures from adidas and realized GOAT's shoes were missing the trade mark by the logo on the sole of the shoes. The loops on the heel of the shoes had foreign language and the language on the loop on left and right shoes did not match. Contacted GOAT for refund but they refused. they said they verified that the product was real but did not provide any proof or reason for the missing trade mark. I returned the shoes immediately, but they keep insisting on store credit. I want a refund in the original form of payment and not a store credit. I do not even have an account with them so I have no clue how they issued a store credit? I have contacted my credit company but Goat has communicated to the CC company that I accepted the store credit. All the communication I had with GOAT, I was clear that I don't believe them or their product and do NOT want STORE credit. Instead I have requested multiple time form a refund back to my credit card. I'm so frustrated... I don't have the shoes and I'm still out $180.00. I will never shop with GOAT and I purchased the replacement shoes with Adidas directly. The customer representatives at Goat are like talking to a wall. They keep insisting they issued a credit when I don't have an account with them nor do I want to shop with them. I returned their product in the original package and timely, I request the same from them and issue a refund back to the original form of payment!!!
Desired Outcome
Refund of $180.00 to my CITI master card (original form of payment)
Goat Response
• Jan 18, 2019
At GOAT, all sneakers are hand-verified for authenticity and condition prior to being shipped to you. Our support team reviewed your concerns about the authenticity of the sneaker and forwarded any provided photos of the item you received to our authenticators for additional review. After further inspection, it was determined that the sneakers were again verified as authentic. We do want you to be happy with your order however, which is why the option to request a return is available in exchange for a credit, less the cost of shipping, to be used towards a future purchase. This return policy is explicitly outlined on our FAQ page, confirmed prior to authorization at checkout, and was again provided to you via email prior to initiating your return. As a courtesy, we refunded the cost of shipping normally deducted from the return credit. Unfortunately, since the shoes were deemed authentic through multiple verification efforts and the credit refund was outlined on various occasions prior to accepting the return, this decision was final. If you need assistance logging into your GOAT account in order to redeem your cash balance, please don't hesitate to contact GOAT directly for additional help!
Customer Response
• Jan 24, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
The questions that was raised in regard to missing trade mark has never been answered. I have provided pictures and descriptions of the shoes that made me believe that it was fake, however Goat has not provided explanation why tithe trade mark is missing while other adddias shoes and picture of the shoes has the trademark on the bottom of the soil. Goat explained that shoes can have different language but didn't address why the tag on left and right shoes did not match. How am I suppose to trust their word that they verified when they haven't provided any explanation or proof of authenticity? If they stand by their product, they should be willing to give refunds unless they know they have issues and want to ensure they make money off of consumers. As I have stated before, I do not have an account with goat. Store credit is useless to me. my experience with this order has been a nightmare, there is no way I would ever buy anything from them. Consumers should be aware that shopping on goat, you may not get what you bought and will never get your money back. I have done my portion by contacting them, presented my issues, and return the product exactly as I have received it on timely fashion. In response, goat states they verify all the shoes and they have checked again and it is authentic like their word is the law. Horrible company
Goat Response
• Feb 28, 2019
Unfortunately once a dispute is in process, all updates in regards to the status of your claim must be provided by your bank. Since a dispute was filed after advising that the credit was available, your account was later flagged. Please note, this is a security precaution in any event a fraudulent claim is filed in order to prevent any additional unauthorized transactions on your account. If this claim was made illegitimately, you may contact your bank directly to have the dispute removed so that you may access your account once more. We encourage you to contact your bank directly for additional assistance at this time.
Customer Response
• Feb 19, 2019
Goat has not issued store credit either and they have he product back, how can this case be closed when retailer has not done what they said
I was mislead into buying infant shoes when I thought I bought mens.
I searched for mens size 10 and came on a deal for shoes. At the top of the screen it said converting US1 to US M which made me believe I was buying MENS shoes. I received INFANT shoes. Ive tried to return them but they refuse to take a return and state I should have known.
Desired Outcome
Return the shoes for full refund
Goat Response
• Jan 18, 2019
We are sorry for any confusion with your recent order! Please advise that when purchasing sneakers, abbreviations such as BG, TD, BP, or GP indicate a toddler/infant shoe. Since you purchased a 'Air Jordan 13 Retro TD 'Melo Class of 2002' B-Grade' in size 10, you received a TD = Toddler size 10. Additionally the screenshot you provided shoes a size conversion for Toddler to Men's sizing, which presents a '- -' next to the Infant sizing. This means there is no Men's size equivalent to the Toddler size. Unfortunately, since this shoe was also purchased as 'B-Grade', the item was listed as Final Sale and ineligible for return. We do however accept returns on standard New In Box, New No Box, and GOAT Clean shoes, for infant sizes. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly!
Customer Response
• Jan 24, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained in my original notes I was in their site searching for adult size shoes and was brought to this page by a heading that said "converting to mes size 10" which led me to believe I was shopping fir mens shoes. I understood the return policy based on receiving the shoe I actually ordered. This is a misleading practice in the part if the company, its easy to apologize and use their return policy to stand behind but the truth is on their site there is IT a clear description showing the shoe to be an infant size and their defense seems to be that I should just know what NIKE uses but I'm a 50yr old woman just trying to buy my kid some shoes he mentioned and had no way of knowing that meant infant. Of note you offered to go against the return policy and allow me to return them if I paid you back for the original shipping and paid shipping back to you so clearly you understand your mistake in this listing.
Goat Response
• Feb 07, 2019
Our apologies for any confusion once more. Regrettably however, we have no record of extending an exception of the return policy for this purchase. As previously stated, not only was this item correctly shipped based on the description ordered, but the item was additionally ineligible for return based on the condition of the shoe as 'B-Grade'. At checkout, a link to our return policy as well as an indication this item was 'Final Sale' was presented as a banner prior to authorization of purchase. We are happy to provide screen captures of how the sizing preferences screen is displayed while browsing, as well as the checkout page or return policy - as previously provided in our email communication - if necessary. Let us know how else we may be able to help!
Customer Response
• Feb 15, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be happy to provide you with a screen shot of the email where JulieO did offer me to return the shoes minus the shipping cost to me and back to you dated Dec 28th 3:46pm PST. So that is a lie. Like I said, shady business practices. Believe me I'm spreading the word.
The company won't stand behind their service. They will not return their defective shoe I bought from them.
I bought a pair of Nikes from this company in November. Wore them for the first time in December. One month later. The first day of wearing them the back of the right heel was peeling. I am very upset about this and expect better from a premium shoe. I contacted goat. Now keep in mind this was only time I wore them, and wore them safely. I hate scuffing shoes and getting shoes dirty. So I was very careful. They said since I wore them they would not retuirn them. Cmon really that is Crazy in this day and age. You can not return defective shoes because I wore them for 6 hours. What is this place a pawn shop geeze. Anyway contacted Nike they said return shoe for inspection. If they see fit they will send me a refund. But now I have to pay for shipping. I don't see the need for me to pay anything more.
Desired Outcome
I just want a even exchange with a authentic shoe. I never have had Nikes do this before.
Goat Response
• Jan 17, 2019
Thanks for taking the time to reach out in regards to your recent purchase on GOAT. We are sorry to hear that your shoes were damaged after wear! Unfortunately however, our Return Policy explicitly states that we only accept returns for New In Box, New No Box, and GOAT Clean shoes that are in the same condition as when shipped within 3 days of delivery. Since the shoes were admittedly worn and the window of return exceeded 40 days, you were correctly advised that we are regrettably unable to accept a return at this time. Since GOAT is a marketplace and not a Retail Store or the manufacturer of the shoe, we would advise contacting Nike directly in regards to your issue. We hope they are able to offer additional assistance! If there is anything else we can help answer, feel free to contact GOAT directly for help.
I ordered a pair of shoes from merchant on Dec 14th. On Dec 17th, I reached out to merchant. Never heard back. Took my money have not received product
On Dec 14th I ordered a pair of sneakers from GOAT. The company was already in possession of the shoes. All they had to do was ship my shoes to me directly. On Dec 17th after my order still sitting in the same status, I reached out to them. No reply till the 19th, basically asking me to wait another 48hrs for someone to respond. No one ever responded. I still kept emailing. Finally on Dec 20th, they created a UPS tracking number, but never shipped the package to UPS. I confirmed this info with UPS when I called them with tracking number. UPS stated that the merchant still had the package and had not yet sent it to them. I then started back emailing merchant about the product being shipped, but to no avail. I have all correspondence between me and the merchant from the ticket that was created and through my email.
Desired Outcome
I need the company to either refund my money or ship out my package
Goat Response
• Jan 17, 2019
We apologize for any delay in response time due to an increase in seasonal support requests. We are happy to report that the tracking shows this order was successfully shipped and delivered by 12/24/2018 In time for the Holiday! If there is anything else we can do to help at this time however, please don't hesitate to reach out to GOAT directly for assistance.
Customer Response
• Jan 23, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree, they did eventually ship my shoes out, and I received them in time for Christmas. I understand it was the Holidays, but no one should have to go through these kinds of extremes, for a company to do their job. They are no different then any other company during the Holidays, Just be Prepared so these type of issues don't happen.
I sold a pair of shoes an GOAT and I never got the shipping label email and I confirmed the order and everything but still never got the email. Can yo guys please resend the email. Please help.
Goat Response
• Jan 04, 2019
We are sorry to hear you haven't yet received your shipping label! Please check your email associated with your GOAT account at this time to find a direct link to a fresh label. Don't hesitate to reach out to us if there is anything else we can do to help!
Order shoes on 12/17, on 12/19 was sent message my order was delayed due to issue with carrier? I emailed and opened a ticket to cancel order as they were not going to be delivered as expected. . Received no response. For multiple days after I kept updating ticket to cancel order and please respond. received order on my doorstep on Dec 31. The inside box was damaged and one of the shoes were scuffed. Item was not as described either way. Went to return item was told I would lose about $17 and could only get a store credit??? I don't want a store credit because I do not want to do business with you any longer and the item was not as described as well as your customer service is lacking. I will send the item back but want a full refund or I will need to dispute the charge with my credit card company.
Goat Response
• Jan 04, 2019
We apologize for any delay in response time due to an increase in seasonal support requests. Please note that while most orders are received within 7-10 business days, we are unable to guarantee a specific delivery date. Since we are a marketplace and not a traditional retail store, we rely on the seller of a product to first ship the shoes to GOAT for verification prior to being shipped to you. That being said, we value your business with us and understand how frustrating it can be to experience shipping delays around the holidays. We've reached out to you directly with some additional information regarding processing your return. We look forward to assisting you!
I ordered a pair of shoes on 12/25/18 and immediately noticed that the wrong address was used even though I put my current address. (I confirmed with different address and it still showed old address. Maybe a glitch?) Per their policy I contacted them before the shoes were even shipped out to me requesting that the address be changed to my current address. The told me there is nothing they can do. But they are taking my money and shipping my shoes to someone else. No one is responding they are ignoring my several messages. There is no customer service number to speak to a live person. This is unacceptable!
Goat Response
• Jan 04, 2019
Unfortunately, since your chosen payment method required you to submit your shipping address as part of your approval for credit, we are unable to accommodate a change of shipping address for this order per the financial institution. In an attempt to prevent the package from being shipping to an incorrect address however, your order was instead placed into GOAT Storage. From here, you may request a new shipment and enter your preferred shipping address once more at checkout. If you need any additional assistance requesting a new shipment, please don't hesitate to reach out to us directly!
I purchased shoes that were supposed to be new but we're clearly used. I want a refund and company not responding
I purchased what should have been new shoes. The moment I received I contacted goat and made aware they were used and looked very used. I sent multiple pictures which In a week I received only one response back. Now company is ignoring me. Since then they have also completed the order which would have given other party money when I made very clear there was a issue and wanted refund. I'm not sure how they made it past verification because that is the point of using goat vs eBay. I want a refund and someone at company to contact me.
I full cash refund since not as described
We are sorry to hear there was an issue with your recent order! Please note however that sending multiple responses to the same ticket thread may result in a delayed response time as the email timestamp is continuously updated with each message, resulting in the order we respond to the ticket being skewed by date received. Our records show that a pre-paid shipping label was provided in order to initiate a return for a refund on 1/14/2019 for any unsatisfactory product. As of 1/28/2019 however, the label has not been used nor have the shoes been received at GOAT for verification. If you need any additional assistance completing the return or still plan to return this item, we encourage you to contact GOAT directly for help.
A purchase was made
the seller received my money
the company received the shoes and verified them
then my sneakers were "lost' and "shipping delay"
on the 21st of decemeber my offer for a pair of sneakers(Dunk High SB . "rivals Pack) was accepted by a seller.(Order number XXXXXXX) My $145 was taken from my account and sent to the seller. I emailed the support staff 2 days after because the shoes weren't taken to the UPS store to be sent off and that alerted some red flags. I attempted to contact the support staff and every email I sent was prematurely closed without contact me. The seller shipped the sneakers to the business's verification center which arrived on the 24th. On the 28th of December a shipping label was created for my sneakers at USPS(XXXXXXXXXXXXXXXXXXXXXXXXXXX) That was the last update I got until January 5th when I got an update from the app saying there is a shipping delay. I have been emailing the company for a refund due to the long delay on the sellers end to ship the shoes off to me. Now I haven't heard from any and I have been advised to reach out to support staff if I need assistance and I have been with no response or help at all.
i Want a full refund of my $145.
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost and a full refund to your original form of payment was issued on 1/10/2019. Additionally, a credit has been applied to your account to be used towards a future purchase. This credit never expires and will automatically apply at checkout. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly!
Product is not as advertised. I was shown and paid for new shoes but actual shows had scuffs and wear on them.
To whom it may concern,
I contacted GOAT support through their app ticketing system on 1/1/2019. I got an answer back on 1/2 and have not heard back since *** from the ticket said someone would get back to me in 48 business hours).
I made an order (#XXXXXXXX) for new sneakers and found that when I opened them, there were multiple scuff marks and creases on one of the shoes. The sneakers were advertised and billed as new sneakers and as a consequence I paid a premium for them ($350). I've been trying to understand what my options are because GOAT delivered items not as advertised, priced, and charged.
I feel extremely frustrated by the fact that 1) I got a defected sneaker 2) I put in a support ticket which has been moved along for the past 2 days 3) ZERO solutions have been introduced from GOAT for over 3 business days. Out of frustration, I sent them an email given them the following options to move the conversations along:
1) Replace my sneakers with a new pair of sneakers which are not defected
2) Refund $$200 and I can keep the defected piece
3) Refund the entire sneaker and shipping costs for return.
I waited MONTHS for these sneakers to become available and I want to find a way to keep them. But if GOAT is not willing to replace the sneakers or refund $200, I can entertain the third option. This is my first purchase through GOAT and its baffling that I got a defected piece.
Of note, based off of the description, this is the right business but on the GOAT website, they have changed their address to:
Address: *** Landmark *** XXXXX
Email: ***@goat.com
Regards
Options: 1) Replace my sneakers with a new pair of sneakers which are not defected 2) Refund $$200 and I can keep the defected piece 3) Refund the entire sneaker and shipping costs for return. I prefer #1 or #2 since I have wanted these shoes for months.
Thanks for taking the time to reach out about your recent order. We are sorry to hear that you were unhappy with your purchase! We have reviewed the correspondence with our support agents however and see that you were offered a full refund to your original form of payment for the return of the defective sneaker or alternatively, a credit towards a future purchase should you choose to keep the shoes - as you mentioned keeping the shoes was important to you. Unfortunately however, the options provided to you are final. Please note that as of 1/28/2019, we have not yet received a response in regards to your decision given the discussed options. Additionally we kindly note that our address provided on our website is for shipping/returns, while our corporate offices are located elsewhere. We appreciate your attention to detail however, and look forward to assisting you further should you contact GOAT directly in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller sent me a store credit for $45.
1. The value of $45 has been unexplained by the client. I spent $350 to get new shoes but got a defected item that can't be resold as "new." That being said, when something is "used" in the sneaker market, valuable shoes lose 30% to 50%. I would like at least 30% of the value back ~$100. I don't think Im asking for too much, especially given the inconvenience they've put me through and the fact I had to file complaints with the Revdex.com to get them to respond in the first place.
2. They only provided "store credit" aka forcing me to spend the money with the company again. That wouldn't be a problem if (1) I got fair value but even still they are solely concerned with keeping the money however possible.
We appreciate your follow up and apologize once more for your frustration. Unfortunately however, as GOAT is a marketplace and not a retail store, we are not at liberty to offer compensation of this margin for the assumed value of your order. Should you wish to return the sneaker for a full refund, we are happy to accept the return as originally outlined for a credit in attempt to exchange the shoe through the placement of a new order. Based on the photos provided of the shoe received however, we believe the option to return or receive a partial credit are fair and final. We look forward to receiving your decision in response to our direct communication with GOAT via our support message.
Order placed on 12/16/18 have reached out multiple times to support without any response or update since.
ITEM: ADIDAS ULTRA BOOST 4.0 ULTRA WHITE
ORDER #: XXXXXXXX
PAYMENT AMOUNT: $145
PAYMENT METHOD: AMEX and Store Credit
Customer Service Rep: ***
SKU: ***
DATE ORDERED: 12/16/18
Purchased sneakers on 12/16/18 and scheduled for them to be delivered at an address in connecticut.
I reached out on 12/23/18 to support for an update as I thought they would arrive by christmas.
I received a response right away that they in fact had not been sent out yet and that they would be delayed in arrival.
I asked if they could change the shipping address since they had not been shipped out yet and would arrive too late for me to receive them at that address and would like them updated to a nashville, TN address.
Customer service said they had escalated my ticket and someone would get back to me in 48 business hours.
On 12/27/18 I followed up since never receiving anything in the 48 hour time window.
12/28/18 I emailed again for an update. No response.
12/31/18 I emailed again for an update and sent a recap of the issue. No response.
1/2/19 I emailed once again asking for an update. No Response.
I opened a NEW TICKET with support on 1/2/19 asking for a status update and explaining that I have reached out multiple times with no response.
1/3/19 I created another NEW TICKET, asking for a response in 24 hours or I will have to contact Revdex.com.
1/3/19 I sent another NEW EMAIL to support explaining in detail the situation and that I have not received a single response from customer service. NO RESPONSE.
This company has no customer service phone number and therefore I have exhausted all possible ways to communicate with them: Opening tickets within their app, or email.
At this point, I do not see the company ever sending my order out, so I would need a full refund and not store credit (which is their policy).
I would like a response detailing why they haven't sent a single update and a full refund back to my original payment method of AMEX.
Thanks for reaching out in regards to your recent order. Please note that in order to prevent potential fraud, all requests for a change of shipping address must be reviewed prior to approval. Additionally, we advise that sending multiple responses to the same ticket thread may result in a delayed response time as the email timestamp is continuously updated with each message, resulting in the order we respond to the ticket being skewed by date received. That being said, we are sorry for any delay experienced in regards to your order! Our records show the package was successfully delivered and no request for return has been initiated at this time. If there is anything else we can do to help however, please don't hesitate to contact GOAT directly for further assistance.
After purchasing some shoes from this site, the company failed to deliver the shoes or provide a refund
On December 10 I've purchased a pair of shoes for $120. The shoes were not delivered. Every attempt that I've made in order to remedy the situation with the company was ignored. No one from their customer service team has returned any of my correspondence.
Since I was never deliver the product I would like a full refund
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the package has been received once more at our facility in an attempt to either arrange a reshipment or initiate a refund. Unfortunately however, the tracking failed to successfully update during the return and was lost In-Transit on the way back to our warehouse. We are regrettably unable to issue a refund for your order at this time due to a pending dispute filed with your financial institution. Once a dispute is in process, all updates in regards to the status of your claim must be provided by your bank. We encourage you to contact your bank directly for additional assistance. If there is anything else GOAT can do to help, please don't hesitate to contact us via email.
GOAT agreed to return a pair of shoes that did not sell through their service. UPS never received the package for processing. GOAT won't assist
On December 11, 2018, I paid $9.64 to GOAT for them to return a pair of shoes that did not meet their criteria to sell as a new pair. I was provided the UPS tracking number, ***. The tracking stated it should have been delivered by December 12, 2018 but it was never scanned/accepted by UPS. On December 19, 2018 at 10:43am, *** from GOAT support, offered to extend assistance to begin a missing package claim if the tracking didn't update with 48 hours.
Between December 21 - December 27, *** and *** complicated this matter further by insisting that my package was delivered and were referencing a totally different tracking number, ***. This tracking shows origination in Virginia and begin delivered to Rhode Island.
On 12/29/18, Jhene apologized for the confusion and confirmed that my property was at the Culver City facility but never shipped them out.
I have reason to believe that the package with my property has been mishandled. It makes no sense that they would still be at the facility on 12/29/18 if they were to be shipped out on 12/11/18.
I've asked for assistance in starting a missing package claim and have received no assistance as of today, January 3, 2019.
Option to pick up my property at Culver City Facility or Reimbursement for value of lost property ($300)
Thanks for letting us know there was an issue returning your shoes! We are sorry to hear of the miscommunication regarding your sneakers improperly being handled by the shipping courier. According to the tracking, the sneakers have since been successfully delivered and our records indicate a credit has been applied to your account for your inconvenience. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes My property was returned
I bought a pair of shoes nearly 2 weeks ago for $335 and the delivery took longer than expected. Additionally, when I opened the package it was a completely different pair of shoes - worth much less than what I purchased. The customer service team reached out to me to initiate a ticket and said someone would be in touch with me. It has been 3 days and I have yet to have any acknowledgement on the issue. For a company who is so publicly advertised to provide good service and quality, they have no interest in assisting their customers. Needless to say, I will not be using GOAT for future purchases.
We are so sorry to hear of this issue with your order! We have reached out to you via email with a request for some additional information at this time. Please follow up with us there in order to assist further.
Someone was able to issue me a return label but I am not able to download or click on the link they provided. It would be easier if they would just send it to me via email. They did provide me a $10 credit to my account which will mostly just cover shipping for an order which is probably not likely for me considering this terrible experience. I hope that the return and refund process is much quicker than trying to get ahold of them just to address the actual issue.
No worries! Regrettably, while our system recognizes your open ticket with us as an email, if you are viewing our support correspondence via the app you may experience known limitations of opening attachments. We've forwarded a copy of the shipping label to your email as requested, however. As soon as we receive your return at GOAT, we can begin processing your full refund to original form of payment. We apologize again for any trouble!
Bought yeezy from goat. Shoes was not authentic. Sent them pictures already. Stitching were off. Tags were off. Weight is off. I compared it to my friends pair same size big difference. Contacted them already. First shoes that I got that is not authentic. I've been a loyal customer and thats gonna be my last purchased from them.
Product_Or_Service: Yeezy shoes
Other (requires explanation) Just money back. Why would i buy a fake shoes.
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your concerns.
We do see that a member of our support team was able to reach out to you in regards to your concerns with the
shoes you received.
After speaking with our verification team, we can assure you that the sneakers you received are 100% authentic.
It looks like your shoes are authentic the reason why your SKU tag looks like you may have gotten an
international pair so the UPC may differ but does not show any indication of it not being inauthentic.
The sneakers were verified to be 100% authentic, and the photos you sent check out as legit as well. Rest
assured, every sneaker is authenticated through a rigorous verification process using data and information
accumulated from researching and inspecting the intricacies of authentic pairs.
We do see that you have moved forward with additional orders since this has been resolved, we appreciate your
continued patronage.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact
our support team directly for additional assistance!
Dear All,first of all, im living in Saudi Arabia, and I have a box by myus company for shipping I order shoes from GOAT with 44EU size, after 2 days I sent an email to confirm the size and I received a confirmation email from them.I paid for the clearance her -IN KSA- and I took the shoes with the original box with a wrong size , I sent an email they said ok we will change it but you will pay for the shipping from KSA to USA, I told them its not may false then they send me shipping label for FEDEX.I sent the shoes then I received an email they said: we can't return because :1-you used the shoes(how? and it's too small and didn't fit my foot'2- the label of the shipping on the orignal box and it's not acceptableI didn't use the shoes and you are the one who chose the shipping company it's not my false, even you don't give any instructions and I give it to as I receive itthey said the managers and experts said we cant..... how I will trust them if they can't confirm a size'they said we can't do anything for you... who will pay the shoes and shiping from USA to KSA and the clearnce because its orignaly their falseeven I told them I will accept to change the model they rejectif Revdex.com didnt help me? what I can doRegards,
Product_Or_Service: shoes
Order_Number:
Other (requires explanation) return or exchange
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that our support team did reach out to you in regards to your issue. When you reached out to us in regards of a return you were provided with a prepaid return label from our team. Unfortunately, when they were received back they did have signs of wear and you were provided with photos of the damaged box and wear on the shoes.
This did violate our return policy so we were unable to honor a return and the shoes were returned to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Contacted company about a package which was marked undeliverable. Waited two weeks for a reply.
Ordered shoes on December 18, shoes were marked as undeliverable by USPS. Contacted GOAT to find out what I needed to do next for the order, waited 5 days before they responded, was then told the ticket was being upgraded to high priority and that I should hear back within 48 hours. Never heard back, created two new tickets, heard back nearly immediately until I mentioned the actual problem and was given the same run around.
I would just like to receive the pair of shoes I ordered or get a cancellation and refund.
We are sorry to hear about the shipping issue with your recent GOAT order! Typically, when a package is returned to GOAT by the courier, we will reach out to you at the time the packaged has been received once more at our facility in attempt to either arrange reshipment or initiate a refund. Due to the delay, a full refund to your original form of payment has been issued at this time. We apologize once more for any inconvenience! If there is anything else we can do to help moving forward, please don't hesitate to contact GOAT directly for additional assistance. We hope you give GOAT another chance in the future to make it right!
Bought shoes but never came. I was assured of a refund but I haven't received it. The loan for the shoes that I bought is still active and no one at GoAt is responding to my emails
No refund /. Cancellation of loan has been issued
Refund / cancellation of loan
We are sorry to hear about the shipping issue with your recent GOAT order! Although rare, a package can be misrouted or mishandled once in the possession of the shipping courier. In this case, your package was regrettably deemed lost and a full refund to your original form of payment was issued on 1/8/2019. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly.
This sneaker company works like an eBay type deal, so I sold a couple pairs of sneakers and they were accepted and my money was awarded to me then I went and bought around *** worth of sneakers and sold them and they were the same exact size as the previously accepted but were all denied as 'the wrong size? which they weren't, now they are attempting to charge me return shipping on all the shoes and I am running out of time to return them so I may lose all my money, I contacted there customer support and was told a specialist would respond within 48 hours and that was 2 weeks ago, I can't help but think I am being forced to pay shipping when the mistake is on their end and are simply ignoring me. I need action to be taken as I am losing a lot of money.
Product_Or_Service: Sneaker selling
Other (requires explanation) I would like to either receive money for all my shoes which cost $100 a piece or receive my shoes back within 5 days so I don't lose money due to their negligence.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see a member of our support team reached out to you -
Please do note that notification to ship your shoes does not guarantee that they have been accepted.
We do have to wait for each shoe to arrive and be verified by our team of specialists and pass before you are notified of the payment.
If there are any issues with the shoes we are unable to accept them and you will have the choice to cosign the shoes or have them shipped back to you for a fee.
At this time the shoes you sent did not pass our verification process, we do apologize.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of shoes for $335 on 12/26 and it just arrived today - more than 10 days from expected delivery. I was not worried about the delivery time since it was due to the verification process. I was so disappointed to open the box today to the wrong pair of shoes. GOAT claims to do ery extensive verification yet they managed to send me the entirely wrong pair of shoes. I am so frustrated and don't know how they can manage to do this with the item being pictured on the order as well as a full description of the item. I have reached out to the team and have yet to receive a response.
Hi there! It looks as though this issued has already been addressed on a previous, duplicate complaint. A copy of your shipping label to have the shoes returned to GOAT for a full refund was forwarded to your alternative email as originally requested. According to our records, the incorrect shoes have since been received and your original form of payment refunded. We apologize once more for this oversight, and as such a credit was added to your account towards a future purchase. Don't hesitate to reach out to GOAT directly if there is anything else we can do to help at this time!
purchased NMD_R1 STLT Primeknit and return it for refund due to authenticity. GOAT refuse to refund the money and insist on store credit
purchased the NMD_R1 STLT Pimeknit shoes for my 12 year old son for Christmas on 11/11/18. When I received the product, there were few details that made me concerned that it was fake adidas. Did some research and compared the pictures from adidas and realized GOAT's shoes were missing the trade mark by the logo on the sole of the shoes. The loops on the heel of the shoes had foreign language and the language on the loop on left and right shoes did not match. Contacted GOAT for refund but they refused. they said they verified that the product was real but did not provide any proof or reason for the missing trade mark. I returned the shoes immediately, but they keep insisting on store credit. I want a refund in the original form of payment and not a store credit. I do not even have an account with them so I have no clue how they issued a store credit? I have contacted my credit company but Goat has communicated to the CC company that I accepted the store credit. All the communication I had with GOAT, I was clear that I don't believe them or their product and do NOT want STORE credit. Instead I have requested multiple time form a refund back to my credit card. I'm so frustrated... I don't have the shoes and I'm still out $180.00. I will never shop with GOAT and I purchased the replacement shoes with Adidas directly. The customer representatives at Goat are like talking to a wall. They keep insisting they issued a credit when I don't have an account with them nor do I want to shop with them. I returned their product in the original package and timely, I request the same from them and issue a refund back to the original form of payment!!!
Refund of $180.00 to my CITI master card (original form of payment)
At GOAT, all sneakers are hand-verified for authenticity and condition prior to being shipped to you. Our support team reviewed your concerns about the authenticity of the sneaker and forwarded any provided photos of the item you received to our authenticators for additional review. After further inspection, it was determined that the sneakers were again verified as authentic. We do want you to be happy with your order however, which is why the option to request a return is available in exchange for a credit, less the cost of shipping, to be used towards a future purchase. This return policy is explicitly outlined on our FAQ page, confirmed prior to authorization at checkout, and was again provided to you via email prior to initiating your return. As a courtesy, we refunded the cost of shipping normally deducted from the return credit. Unfortunately, since the shoes were deemed authentic through multiple verification efforts and the credit refund was outlined on various occasions prior to accepting the return, this decision was final. If you need assistance logging into your GOAT account in order to redeem your cash balance, please don't hesitate to contact GOAT directly for additional help!
(The consumer indicated he/she DID NOT accept the response from the business.)
The questions that was raised in regard to missing trade mark has never been answered. I have provided pictures and descriptions of the shoes that made me believe that it was fake, however Goat has not provided explanation why tithe trade mark is missing while other adddias shoes and picture of the shoes has the trademark on the bottom of the soil. Goat explained that shoes can have different language but didn't address why the tag on left and right shoes did not match. How am I suppose to trust their word that they verified when they haven't provided any explanation or proof of authenticity? If they stand by their product, they should be willing to give refunds unless they know they have issues and want to ensure they make money off of consumers. As I have stated before, I do not have an account with goat. Store credit is useless to me. my experience with this order has been a nightmare, there is no way I would ever buy anything from them. Consumers should be aware that shopping on goat, you may not get what you bought and will never get your money back. I have done my portion by contacting them, presented my issues, and return the product exactly as I have received it on timely fashion. In response, goat states they verify all the shoes and they have checked again and it is authentic like their word is the law. Horrible company
Unfortunately once a dispute is in process, all updates in regards to the status of your claim must be provided by your bank. Since a dispute was filed after advising that the credit was available, your account was later flagged. Please note, this is a security precaution in any event a fraudulent claim is filed in order to prevent any additional unauthorized transactions on your account. If this claim was made illegitimately, you may contact your bank directly to have the dispute removed so that you may access your account once more. We encourage you to contact your bank directly for additional assistance at this time.
Goat has not issued store credit either and they have he product back, how can this case be closed when retailer has not done what they said
I was mislead into buying infant shoes when I thought I bought mens.
I searched for mens size 10 and came on a deal for shoes. At the top of the screen it said converting US1 to US M which made me believe I was buying MENS shoes. I received INFANT shoes. Ive tried to return them but they refuse to take a return and state I should have known.
Return the shoes for full refund
We are sorry for any confusion with your recent order! Please advise that when purchasing sneakers, abbreviations such as BG, TD, BP, or GP indicate a toddler/infant shoe. Since you purchased a 'Air Jordan 13 Retro TD 'Melo Class of 2002' B-Grade' in size 10, you received a TD = Toddler size 10. Additionally the screenshot you provided shoes a size conversion for Toddler to Men's sizing, which presents a '- -' next to the Infant sizing. This means there is no Men's size equivalent to the Toddler size. Unfortunately, since this shoe was also purchased as 'B-Grade', the item was listed as Final Sale and ineligible for return. We do however accept returns on standard New In Box, New No Box, and GOAT Clean shoes, for infant sizes. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly!
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained in my original notes I was in their site searching for adult size shoes and was brought to this page by a heading that said "converting to mes size 10" which led me to believe I was shopping fir mens shoes. I understood the return policy based on receiving the shoe I actually ordered. This is a misleading practice in the part if the company, its easy to apologize and use their return policy to stand behind but the truth is on their site there is IT a clear description showing the shoe to be an infant size and their defense seems to be that I should just know what NIKE uses but I'm a 50yr old woman just trying to buy my kid some shoes he mentioned and had no way of knowing that meant infant. Of note you offered to go against the return policy and allow me to return them if I paid you back for the original shipping and paid shipping back to you so clearly you understand your mistake in this listing.
Our apologies for any confusion once more. Regrettably however, we have no record of extending an exception of the return policy for this purchase. As previously stated, not only was this item correctly shipped based on the description ordered, but the item was additionally ineligible for return based on the condition of the shoe as 'B-Grade'. At checkout, a link to our return policy as well as an indication this item was 'Final Sale' was presented as a banner prior to authorization of purchase. We are happy to provide screen captures of how the sizing preferences screen is displayed while browsing, as well as the checkout page or return policy - as previously provided in our email communication - if necessary. Let us know how else we may be able to help!
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be happy to provide you with a screen shot of the email where JulieO did offer me to return the shoes minus the shipping cost to me and back to you dated Dec 28th 3:46pm PST. So that is a lie. Like I said, shady business practices. Believe me I'm spreading the word.
The company won't stand behind their service. They will not return their defective shoe I bought from them.
I bought a pair of Nikes from this company in November. Wore them for the first time in December. One month later. The first day of wearing them the back of the right heel was peeling. I am very upset about this and expect better from a premium shoe. I contacted goat. Now keep in mind this was only time I wore them, and wore them safely. I hate scuffing shoes and getting shoes dirty. So I was very careful. They said since I wore them they would not retuirn them. Cmon really that is Crazy in this day and age. You can not return defective shoes because I wore them for 6 hours. What is this place a pawn shop geeze. Anyway contacted Nike they said return shoe for inspection. If they see fit they will send me a refund. But now I have to pay for shipping. I don't see the need for me to pay anything more.
I just want a even exchange with a authentic shoe. I never have had Nikes do this before.
Thanks for taking the time to reach out in regards to your recent purchase on GOAT. We are sorry to hear that your shoes were damaged after wear! Unfortunately however, our Return Policy explicitly states that we only accept returns for New In Box, New No Box, and GOAT Clean shoes that are in the same condition as when shipped within 3 days of delivery. Since the shoes were admittedly worn and the window of return exceeded 40 days, you were correctly advised that we are regrettably unable to accept a return at this time. Since GOAT is a marketplace and not a Retail Store or the manufacturer of the shoe, we would advise contacting Nike directly in regards to your issue. We hope they are able to offer additional assistance! If there is anything else we can help answer, feel free to contact GOAT directly for help.
I ordered a pair of shoes from merchant on Dec 14th. On Dec 17th, I reached out to merchant. Never heard back. Took my money have not received product
On Dec 14th I ordered a pair of sneakers from GOAT. The company was already in possession of the shoes. All they had to do was ship my shoes to me directly. On Dec 17th after my order still sitting in the same status, I reached out to them. No reply till the 19th, basically asking me to wait another 48hrs for someone to respond. No one ever responded. I still kept emailing. Finally on Dec 20th, they created a UPS tracking number, but never shipped the package to UPS. I confirmed this info with UPS when I called them with tracking number. UPS stated that the merchant still had the package and had not yet sent it to them. I then started back emailing merchant about the product being shipped, but to no avail. I have all correspondence between me and the merchant from the ticket that was created and through my email.
I need the company to either refund my money or ship out my package
We apologize for any delay in response time due to an increase in seasonal support requests. We are happy to report that the tracking shows this order was successfully shipped and delivered by 12/24/2018 In time for the Holiday! If there is anything else we can do to help at this time however, please don't hesitate to reach out to GOAT directly for assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree, they did eventually ship my shoes out, and I received them in time for Christmas. I understand it was the Holidays, but no one should have to go through these kinds of extremes, for a company to do their job. They are no different then any other company during the Holidays, Just be Prepared so these type of issues don't happen.
Thank You!!
I sold a pair of shoes an GOAT and I never got the shipping label email and I confirmed the order and everything but still never got the email. Can yo guys please resend the email. Please help.
We are sorry to hear you haven't yet received your shipping label! Please check your email associated with your GOAT account at this time to find a direct link to a fresh label. Don't hesitate to reach out to us if there is anything else we can do to help!
Order shoes on 12/17, on 12/19 was sent message my order was delayed due to issue with carrier? I emailed and opened a ticket to cancel order as they were not going to be delivered as expected. . Received no response. For multiple days after I kept updating ticket to cancel order and please respond. received order on my doorstep on Dec 31. The inside box was damaged and one of the shoes were scuffed. Item was not as described either way. Went to return item was told I would lose about $17 and could only get a store credit??? I don't want a store credit because I do not want to do business with you any longer and the item was not as described as well as your customer service is lacking. I will send the item back but want a full refund or I will need to dispute the charge with my credit card company.
We apologize for any delay in response time due to an increase in seasonal support requests. Please note that while most orders are received within 7-10 business days, we are unable to guarantee a specific delivery date. Since we are a marketplace and not a traditional retail store, we rely on the seller of a product to first ship the shoes to GOAT for verification prior to being shipped to you. That being said, we value your business with us and understand how frustrating it can be to experience shipping delays around the holidays. We've reached out to you directly with some additional information regarding processing your return. We look forward to assisting you!
I ordered a pair of shoes on 12/25/18 and immediately noticed that the wrong address was used even though I put my current address. (I confirmed with different address and it still showed old address. Maybe a glitch?) Per their policy I contacted them before the shoes were even shipped out to me requesting that the address be changed to my current address. The told me there is nothing they can do. But they are taking my money and shipping my shoes to someone else. No one is responding they are ignoring my several messages. There is no customer service number to speak to a live person. This is unacceptable!
Unfortunately, since your chosen payment method required you to submit your shipping address as part of your approval for credit, we are unable to accommodate a change of shipping address for this order per the financial institution. In an attempt to prevent the package from being shipping to an incorrect address however, your order was instead placed into GOAT Storage. From here, you may request a new shipment and enter your preferred shipping address once more at checkout. If you need any additional assistance requesting a new shipment, please don't hesitate to reach out to us directly!