Been with WSFS for about yearsEvery time something happens in my account I have to wait for them to be open because they have no after hours or chat availableThey also close way to earlyI'm was locked out of my account at 7pm had to wait until the next day that they opened to get a hold of my account again! They have no after hour service, So if you have issues with your account after 4pm you have to wait until the following day! I can only get a replacement card in branch out of the near me! which is a min driveIts also $every time I need a replacement cardThey also take 20+ days to send the replacement card! Will be switching to TD only because they have 24/customer service and I don't have to wait get my account back! and I can get a replacement in any branch!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Offered Me Dollar Out Of I Did Not Accept There Offer But They Put The Money Jn My Account AnywayI Still Like The Rest Back
WSFS Bank ("WSFS") is in receipt of the customer complaint filed by *** *** related to the availability of funds from checks he deposited into his WSFS checking account using Snapshot Deposit, WSFS's mobile banking remote deposit capture service.We have had prior discussions with *** ***
concerning funds availability relating to mobile deposits, and *** *** has also received written disclosures relating to such deposits (the notice is emailed with every deposit)Accordingly, we believe *** *** has inaccurately reflected the facts in his complaint letter and has not fairly reported our efforts to address his disclosure concernsThis is described more fully below
On April 23, 2014,*** deposited $at 4:pm using Snapshot DepositWSFS then sent an email confirmation of this deposit to *** *** (see attached), which stated, among other things, "During nightly processing, your deposits will appear in your current account activity but will not be available until the next business day." The funds from this deposit were made fully available to *** *** on April 24,2014, the next business day, consistent with the language in the email confirmationThe availability of these funds is also consistent with the information provided on WSFS's
Unfortunately, there were several debit transactions that cleared ***'s account on April 23, 2014, causing his account to be overdrawn, since the funds from his April 23, deposit would not be available until April 24, As a result of his overdrawn account,two overdraft fees for $each were charged to *** ***'s account
On April 25, 2014, at *** ***'s request and as a courtesy to him, WSFS refunded the $in overdraft feesAt that time our customer service center explained to *** *** the funds availability policy related to Snapshot deposits as detailed above, and *** *** acknowledged that he understood this policy
On May 22, 2014, *** *** again contacted WSFS requesting additional overdraft fees be refunded related to another Snapshot deposit he made on April 29, This deposit was made at 7:45am on April 29, In compliance with the WSFS funds availability policy detailed above, the funds from this deposit were made available to *** *** on April 30, On April 28, and April 29, 2014, debit transactions were processed to *** ***'s account, causing it to be overdrawn and resulting in $in overdraft fees
In our conversation with *** *** on May 22, 2014, we reminded him of the previous month's conversation concerning funds availability for Snapshot depositsHe acknowledged that he knew that information, but still wanted the current fees to be refunded since he believed our disclosures concerning Snapshot deposits were not clear
We do not agrdo not believe there could have been any misunderstand ing concerning mobile deposit funds availabilityMoreover, having given *** *** the benefit of the doubt when he raised this issue initially, we issued a courtesy refundAt that time we explained funds availability to him, and the funds availability language on the receipt he received speaks for itselfIn sum, we believe we have been fair to *** *** and honorable in how we conducted our relationship with him
This letter is in response to the additional concerns submitted by Mr*** *** to the Revdex.com on August 27,
As previously stated in WSFS Bank's response letter dated August 5, 2014, all fees are disclosed to customers on our Fee Schedule provided at the time of account opening.The fee schedule Includes fees for return mail as well as dormant accounts All dormancy fees totaling $were refunded to Mr*** as a courtesy
At the request of Mr***, his WSFS Bank account was closed on August 27,The remaining funds ln the account were mailed to Mr.*** and received by him on September 3,
If additional information is needed,please do not hesitate to contact me
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all this business claims superior customer service, the whole process has been a complete hassle The letter that they responded to me is obviously a generic letter because it is not even addressed to me, it is addressed to someone else I do not agree with the response I have even talked to my current bank and they can't even believe this has happened over a measly $deposit that cleared my account on that Monday following said deposit I want this bank to give me all the fees back In the process of waiting for a response more fees are assessed to my account daily Such a huge disappointment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer account and address confidentiality has always been a major issue with WSFS.
In 2001 they randomly changed my address to a [redacted]. I have never lived in NJ and it is inconceivable that I would change my address there. They sent my statements to this address for months until I called them up to find what was going on.
I have the correspondence including the letters from WSFS acknowledging this fact. They could not explain why this happened.
I will be happy to provide these letters if required. I did not want to post them to this web site since it contains account numbers and other personal information.
This shows the level of substandard professionalism that pervades this company.
On 2009 the PO box I was using was moved to a new number because the Post Office that had the old box was closed. All financial institutions were notified by the post office. Again WSFS was the only one that could not manage to handle this.
Furthermore they have imposed hidden and unannounced dormancy fees. These were never announced or made public during the time that they were sending statements. In fact the account was unused for a couple of years before and no fees were imposed.
They have decided to help themselves to money from my account that I have entrusted in their bank in violation of banking and consumer laws.
I have deposited my money in a institution that I believed at a minimum would keep it intact and find myself taken advantage of. This is typical of the financial institution business where they have you at their mercy and will pilfer your money irrespective of whether you are the borrower or lender from/to them.
Since they have my money in their hands they think they can make up any rules and get away with it.
I have sent them a letter on July 27 demanding that they send me check for the balance in my account and close my account but have not heard from them. They are still holding my account hostage.
I have been a customer since 1988 but regret ever having anything to do with this bank.
Regards,
The response from WSFS is far from the truth. When I opened this account I instructed the banker to have the payment automatically deducted from my account. She did not do so, I know this because my loan officer *** called me and when we spoke she advised me that she set set up my account so payment can automatically be pulled from the account. That was before payment was due. I also spoke with another representative and he said the late payment was for july and the response says for June. I have the monthly stayment I receive in the mail showing where the payment was taken out as scheduled not delinquent. If you look at the payment history a late payment has never been an issue until now. Someone wasn't paying attention to their job and I'm am dealing with the consequences. I have tried to resolve this over the phone multiple times and even request the branch managers, manager give me a called and nothing. My credit has been effected and lines of credit I once had access to are now bring closed. This is a serious matter and I was advised by a attorney this is referred to as unjist enrichment. Wsfs needs to take responsibility for their error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10143789, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The description about what occurred the night the card was stolen had differed because I didn’t know when or where the card was stolen at the casino or at the residence in [redacted]. The last place I used the card was at the casino. I was told by the [redacted] police that if I thought the card was stolen at the residence I had to contact the Local [redacted] police department, which I promptly did. So I told the police what happened at the residence and they would follow up with the other departments to investigate. When I initially met with [redacted] at the west Newark branch about the fraudulent charges I told her I wasn’t sure about the charge of $105.99. She said that I should put it in the report anyway and that the fraud department would investigate. After I had time to look over the transaction history I realized it was valid. The [redacted] charge of $113.98 was never indicated as valid to her or Latisha Scott. After I first met with [redacted] she contacted me to file a police report, which I did on May 28th. While at the police station I called [redacted] and asked her to fax my fraudulent transaction history to the officer [redacted] at the [redacted] police department. She said that she cannot do that and that the fraud department would get him all the pertinent information. I emailed [redacted] the incident report number and the officer’s information on May 28th. In the mean time [redacted] contacted me but never left me with any return contact information. I emailed [redacted] on June 3rd asking for [redacted] contact information but I never got a response back. The next correspondence was a denial letter in the mail. That was the first time I had [redacted]’s information. I promptly contacted her to see why the case was denied. When I asked her about the police she had no idea that I filed a police report. So the whole time officer [redacted] was waiting for the information from the bank to investigate my case and was never given the information. He was more than willing to pull the surveillance videos when I first met with him. He would contact me and all I could do was tell him that the fraud department would contact him. But little did I know that the police report information I sent to [redacted] at the branch never got to [redacted] who was supposed to be investigating my claims. I asked [redacted] to pull the videos after the denial, which she said she was waiting on the police response. The police were not responding because of the miscommunication within the bank not getting them the information in a timely manner. These videos would support my claims of the fraudulent activities. I have never been to a [redacted] in Mays Landing NJ. I never indicated that the $113. 98 charge was valid. This was one of many fraudulent charges at [redacted] at 4:25am. There was a fraudulent charge of $14.48 at [redacted] at 4:24am then the fraudulent charge of $113.98 at 4:25am followed by other fraudulent charges at 4:35am, 4:37am, 4:41am, and 4:42 in addition to all the [redacted] fraudulent charges. The [redacted] is in Mays Landing, which is 20 minutes north of the casino. I had gone back to [redacted] from the casino, which is 20 Minutes south. It doesn’t make sense or the timing of it for me to take a taxi back to [redacted] then take another taxi almost 45minutes north to a [redacted] in Mays Landing. I was home sleeping at the time of these fraudulent activities. There was also another person staying at the [redacted] residence who could testify to the fact that I was home during the fraudulent activities, never left and was nowhere near a [redacted] in Mays landing. I am positive that the store surveillance videos would prove this claim.
WSFS Bank Is In receipt of the customer complaint flied by [redacted] regarding the fraudulent use of her WSFS Bank debit card_ The fraudulent charge was made on July 1,2014 In the amount of $242.89, and posted to [redacted]'s account on July 3, 2014. WSFS Bank Card Services...
processed [redacted]'s dispute and credited her account for the full amount of the fraudulent charge on July 8, 2014-
In addition, although WSFS Bank does not have record of charging [redacted] a replacement card fee of $5.00, as a courtesy, on July 11,2014 WSFS Bank refunded $5.00 to her checking account.
We believe that the above actions resolve [redacted]'s .complaint. If additional Information Is needed, please do not hesitate to contact me.
I filed a dispute against a charge on my account on Tuesday morning as I was told that nothing could be done until the charge had posted. I was told to be at the branch in Rehoboth Beach at 8 o clock in the morning to be sure that my dispute was filed early and therefore could be processed quickly. I was then told by two different members of the branch that within two days my account would be credited the disputed amount until the investigation into the charge was complete. I explained that I had proof from the owner of the business that the charge was incorrect and at no point did anyone ask for this proof, even AFTER explaining that I had the owners personal number and he agreed to speak to whomever he needed to speak to in order to clear the problem quickly. It is now Thursday. I still have no received my credit. I have continuously been told that nothing could be done to tell me exactly when I would receive my credit. My account is in the negative and nobody within the branch or the banks customer service line have offered any help at all and have only told me that I will have to wait. It will be a 3 day weekend and therefore no business will be conducted due to the holiday. Nobody knows when I will receive my credit or who I can talk to and they assure that there is no way to expedite my dispute. This bank is terrible and extremely unhelpful.
This letter Is In response to a customer complaint that WSFS Bank received from the Revdex.com on July 25, 2014 regarding [redacted].
On May 27, 2014, [redacted] visited the WSFS Bank West Newark branch and completed a fraud dispute claim form, Indicating...
that his WSFS Bank debit card and possibly his PIN were stolen. The dispute form is attached. [redacted] highlighted transactions on this form to Indicate which ones were fraudulent.
As part of our standard practice, the dispute form was forwarded to our fraud investigation team for further investigation. Latisha Scott, an electronic fraud analyst, contacted [redacted] and spoke to him on several occasions. His description about what occurred the night his card was stolen changed several times,and the details also did not match the information he provided to the police (see attached police report). In addition, several of the transactions he initially disputed In the branch, he later indicated to [redacted] were valid. These transactions included an ATM withdrawal of $105.99 and a Wail Mart charge of $113.98. The Wal-Mart charge took place during a time when he indicated that hrs card was not in his possession.
Due to the conflicting information surrounding [redacted]'s loss of his debit card, WSFS Bank denied his dispute.
If additional information is needed regarding this matter, please do not hesitate to contact me
I've done business with WSFS for over 10 years. I always find them to be customer friendly. Lots of branches and I am always treated well when I use a branch.
Thank you for taking the time to communicate to us [redacted]'s complaint and experience at our Union Street Branch. We sincerely apologize for any inconvenience or frustration this may have caused [redacted].
According to my research, her son opened an account on 7/24/2013 with...
$100.00. Unfortunately,
there was no activity in this account since it was opened and caused him to accrue a total of
$100.00 in $8.00 inactivity fees. These fees are standard and disclosed in the fee disclosure given
to her son when the account was opened. In addition, these fees were disclosed in every monthly
bank statement mailed to the address on file. On February 28th, [redacted] agreed to
refund $92.00 out of the $100.00. Per [redacted]' son's request, the account was closed on 2/28/2014.
Given that her son has already received a generous refund of $92.00 and the fees were disclosed various times throughout his tenure with WSFS, no additional refunds will be honored at this time.
[redacted]'s concerns with the manner in which she and her son were treated have been discussed with the Associate at the Union Street branch.
Been with WSFS for about yearsEvery time something happens in my account I have to wait for them to be open because they have no after hours or chat availableThey also close way to earlyI'm was locked out of my account at 7pm had to wait until the next day that they opened to get a hold of my account again! They have no after hour service, So if you have issues with your account after 4pm you have to wait until the following day! I can only get a replacement card in branch out of the near me! which is a min driveIts also $every time I need a replacement cardThey also take 20+ days to send the replacement card! Will be switching to TD only because they have 24/customer service and I don't have to wait get my account back! and I can get a replacement in any branch!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Offered Me Dollar Out Of I Did Not Accept There Offer But They Put The Money Jn My Account AnywayI Still Like The Rest Back
WSFS Bank ("WSFS") is in receipt of the customer complaint filed by *** *** related to the availability of funds from checks he deposited into his WSFS checking account using Snapshot Deposit, WSFS's mobile banking remote deposit capture service.We have had prior discussions with *** ***
concerning funds availability relating to mobile deposits, and *** *** has also received written disclosures relating to such deposits (the notice is emailed with every deposit)Accordingly, we believe *** *** has inaccurately reflected the facts in his complaint letter and has not fairly reported our efforts to address his disclosure concernsThis is described more fully below
On April 23, 2014,*** deposited $at 4:pm using Snapshot DepositWSFS then sent an email confirmation of this deposit to *** *** (see attached), which stated, among other things, "During nightly processing, your deposits will appear in your current account activity but will not be available until the next business day." The funds from this deposit were made fully available to *** *** on April 24,2014, the next business day, consistent with the language in the email confirmationThe availability of these funds is also consistent with the information provided on WSFS's
Unfortunately, there were several debit transactions that cleared ***'s account on April 23, 2014, causing his account to be overdrawn, since the funds from his April 23, deposit would not be available until April 24, As a result of his overdrawn account,two overdraft fees for $each were charged to *** ***'s account
On April 25, 2014, at *** ***'s request and as a courtesy to him, WSFS refunded the $in overdraft feesAt that time our customer service center explained to *** *** the funds availability policy related to Snapshot deposits as detailed above, and *** *** acknowledged that he understood this policy
On May 22, 2014, *** *** again contacted WSFS requesting additional overdraft fees be refunded related to another Snapshot deposit he made on April 29, This deposit was made at 7:45am on April 29, In compliance with the WSFS funds availability policy detailed above, the funds from this deposit were made available to *** *** on April 30, On April 28, and April 29, 2014, debit transactions were processed to *** ***'s account, causing it to be overdrawn and resulting in $in overdraft fees
In our conversation with *** *** on May 22, 2014, we reminded him of the previous month's conversation concerning funds availability for Snapshot depositsHe acknowledged that he knew that information, but still wanted the current fees to be refunded since he believed our disclosures concerning Snapshot deposits were not clear
We do not agrdo not believe there could have been any misunderstand ing concerning mobile deposit funds availabilityMoreover, having given *** *** the benefit of the doubt when he raised this issue initially, we issued a courtesy refundAt that time we explained funds availability to him, and the funds availability language on the receipt he received speaks for itselfIn sum, we believe we have been fair to *** *** and honorable in how we conducted our relationship with him
This letter is in response to the additional concerns submitted by Mr*** *** to the Revdex.com on August 27,
As previously stated in WSFS Bank's response letter dated August 5, 2014, all fees are disclosed to customers on our Fee Schedule provided at the time of account opening.The fee schedule Includes fees for return mail as well as dormant accounts All dormancy fees totaling $were refunded to Mr*** as a courtesy
At the request of Mr***, his WSFS Bank account was closed on August 27,The remaining funds ln the account were mailed to Mr.*** and received by him on September 3,
If additional information is needed,please do not hesitate to contact me
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all this business claims superior customer service, the whole process has been a complete hassle The letter that they responded to me is obviously a generic letter because it is not even addressed to me, it is addressed to someone else I do not agree with the response I have even talked to my current bank and they can't even believe this has happened over a measly $deposit that cleared my account on that Monday following said deposit I want this bank to give me all the fees back In the process of waiting for a response more fees are assessed to my account daily Such a huge disappointment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer account and address confidentiality has always been a major issue with WSFS.
In 2001 they randomly changed my address to a [redacted]. I have never lived in NJ and it is inconceivable that I would change my address there. They sent my statements to this address for months until I called them up to find what was going on.
I have the correspondence including the letters from WSFS acknowledging this fact. They could not explain why this happened.
I will be happy to provide these letters if required. I did not want to post them to this web site since it contains account numbers and other personal information.
This shows the level of substandard professionalism that pervades this company.
On 2009 the PO box I was using was moved to a new number because the Post Office that had the old box was closed. All financial institutions were notified by the post office. Again WSFS was the only one that could not manage to handle this.
Furthermore they have imposed hidden and unannounced dormancy fees. These were never announced or made public during the time that they were sending statements. In fact the account was unused for a couple of years before and no fees were imposed.
They have decided to help themselves to money from my account that I have entrusted in their bank in violation of banking and consumer laws.
I have deposited my money in a institution that I believed at a minimum would keep it intact and find myself taken advantage of. This is typical of the financial institution business where they have you at their mercy and will pilfer your money irrespective of whether you are the borrower or lender from/to them.
Since they have my money in their hands they think they can make up any rules and get away with it.
I have sent them a letter on July 27 demanding that they send me check for the balance in my account and close my account but have not heard from them. They are still holding my account hostage.
I have been a customer since 1988 but regret ever having anything to do with this bank.
Regards,
Please see the attached response.
Please see the attached response from WSFS Bank to the [redacted] Revdex.com Complaint.
The response from WSFS is far from the truth. When I opened this account I instructed the banker to have the payment automatically deducted from my account. She did not do so, I know this because my loan officer *** called me and when we spoke she advised me that she set set up my account so payment can automatically be pulled from the account. That was before payment was due. I also spoke with another representative and he said the late payment was for july and the response says for June. I have the monthly stayment I receive in the mail showing where the payment was taken out as scheduled not delinquent. If you look at the payment history a late payment has never been an issue until now. Someone wasn't paying attention to their job and I'm am dealing with the consequences. I have tried to resolve this over the phone multiple times and even request the branch managers, manager give me a called and nothing. My credit has been effected and lines of credit I once had access to are now bring closed. This is a serious matter and I was advised by a attorney this is referred to as unjist enrichment. Wsfs needs to take responsibility for their error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10143789, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The description about what occurred the night the card was stolen had differed because I didn’t know when or where the card was stolen at the casino or at the residence in [redacted]. The last place I used the card was at the casino. I was told by the [redacted] police that if I thought the card was stolen at the residence I had to contact the Local [redacted] police department, which I promptly did. So I told the police what happened at the residence and they would follow up with the other departments to investigate. When I initially met with [redacted] at the west Newark branch about the fraudulent charges I told her I wasn’t sure about the charge of $105.99. She said that I should put it in the report anyway and that the fraud department would investigate. After I had time to look over the transaction history I realized it was valid. The [redacted] charge of $113.98 was never indicated as valid to her or Latisha Scott. After I first met with [redacted] she contacted me to file a police report, which I did on May 28th. While at the police station I called [redacted] and asked her to fax my fraudulent transaction history to the officer [redacted] at the [redacted] police department. She said that she cannot do that and that the fraud department would get him all the pertinent information. I emailed [redacted] the incident report number and the officer’s information on May 28th. In the mean time [redacted] contacted me but never left me with any return contact information. I emailed [redacted] on June 3rd asking for [redacted] contact information but I never got a response back. The next correspondence was a denial letter in the mail. That was the first time I had [redacted]’s information. I promptly contacted her to see why the case was denied. When I asked her about the police she had no idea that I filed a police report. So the whole time officer [redacted] was waiting for the information from the bank to investigate my case and was never given the information. He was more than willing to pull the surveillance videos when I first met with him. He would contact me and all I could do was tell him that the fraud department would contact him. But little did I know that the police report information I sent to [redacted] at the branch never got to [redacted] who was supposed to be investigating my claims. I asked [redacted] to pull the videos after the denial, which she said she was waiting on the police response. The police were not responding because of the miscommunication within the bank not getting them the information in a timely manner. These videos would support my claims of the fraudulent activities. I have never been to a [redacted] in Mays Landing NJ. I never indicated that the $113. 98 charge was valid. This was one of many fraudulent charges at [redacted] at 4:25am. There was a fraudulent charge of $14.48 at [redacted] at 4:24am then the fraudulent charge of $113.98 at 4:25am followed by other fraudulent charges at 4:35am, 4:37am, 4:41am, and 4:42 in addition to all the [redacted] fraudulent charges. The [redacted] is in Mays Landing, which is 20 minutes north of the casino. I had gone back to [redacted] from the casino, which is 20 Minutes south. It doesn’t make sense or the timing of it for me to take a taxi back to [redacted] then take another taxi almost 45minutes north to a [redacted] in Mays Landing. I was home sleeping at the time of these fraudulent activities. There was also another person staying at the [redacted] residence who could testify to the fact that I was home during the fraudulent activities, never left and was nowhere near a [redacted] in Mays landing. I am positive that the store surveillance videos would prove this claim.
Attached is WSFS response to this complaint.
Please see the attached response that was sent to the customer today (2/16/16)
Please see the attached response from WSFS Bank to the [redacted] complaint.
Attached is a copy of our response letter that was faxed to the Revdex.com (I was on vacation) on January 12.
Enjoy your day!
WSFS Bank Is In receipt of the customer complaint flied by [redacted] regarding the fraudulent use of her WSFS Bank debit card_ The fraudulent charge was made on July 1,2014 In the amount of $242.89, and posted to [redacted]'s account on July 3, 2014. WSFS Bank Card Services...
processed [redacted]'s dispute and credited her account for the full amount of the fraudulent charge on July 8, 2014-
In addition, although WSFS Bank does not have record of charging [redacted] a replacement card fee of $5.00, as a courtesy, on July 11,2014 WSFS Bank refunded $5.00 to her checking account.
We believe that the above actions resolve [redacted]'s .complaint. If additional Information Is needed, please do not hesitate to contact me.
Please see the attached reponse. I apoligize for the delay, I was out sick yesterday.[redacted]
[redacted]
I filed a dispute against a charge on my account on Tuesday morning as I was told that nothing could be done until the charge had posted. I was told to be at the branch in Rehoboth Beach at 8 o clock in the morning to be sure that my dispute was filed early and therefore could be processed quickly. I was then told by two different members of the branch that within two days my account would be credited the disputed amount until the investigation into the charge was complete. I explained that I had proof from the owner of the business that the charge was incorrect and at no point did anyone ask for this proof, even AFTER explaining that I had the owners personal number and he agreed to speak to whomever he needed to speak to in order to clear the problem quickly. It is now Thursday. I still have no received my credit. I have continuously been told that nothing could be done to tell me exactly when I would receive my credit. My account is in the negative and nobody within the branch or the banks customer service line have offered any help at all and have only told me that I will have to wait. It will be a 3 day weekend and therefore no business will be conducted due to the holiday. Nobody knows when I will receive my credit or who I can talk to and they assure that there is no way to expedite my dispute. This bank is terrible and extremely unhelpful.
This letter Is In response to a customer complaint that WSFS Bank received from the Revdex.com on July 25, 2014 regarding [redacted].
On May 27, 2014, [redacted] visited the WSFS Bank West Newark branch and completed a fraud dispute claim form, Indicating...
that his WSFS Bank debit card and possibly his PIN were stolen. The dispute form is attached. [redacted] highlighted transactions on this form to Indicate which ones were fraudulent.
As part of our standard practice, the dispute form was forwarded to our fraud investigation team for further investigation. Latisha Scott, an electronic fraud analyst, contacted [redacted] and spoke to him on several occasions. His description about what occurred the night his card was stolen changed several times,and the details also did not match the information he provided to the police (see attached police report). In addition, several of the transactions he initially disputed In the branch, he later indicated to [redacted] were valid. These transactions included an ATM withdrawal of $105.99 and a Wail Mart charge of $113.98. The Wal-Mart charge took place during a time when he indicated that hrs card was not in his possession.
Due to the conflicting information surrounding [redacted]'s loss of his debit card, WSFS Bank denied his dispute.
If additional information is needed regarding this matter, please do not hesitate to contact me
I've done business with WSFS for over 10 years. I always find them to be customer friendly. Lots of branches and I am always treated well when I use a branch.
Thank you for taking the time to communicate to us [redacted]'s complaint and experience at our Union Street Branch. We sincerely apologize for any inconvenience or frustration this may have caused [redacted].
According to my research, her son opened an account on 7/24/2013 with...
$100.00. Unfortunately,
there was no activity in this account since it was opened and caused him to accrue a total of
$100.00 in $8.00 inactivity fees. These fees are standard and disclosed in the fee disclosure given
to her son when the account was opened. In addition, these fees were disclosed in every monthly
bank statement mailed to the address on file. On February 28th, [redacted] agreed to
refund $92.00 out of the $100.00. Per [redacted]' son's request, the account was closed on 2/28/2014.
Given that her son has already received a generous refund of $92.00 and the fees were disclosed various times throughout his tenure with WSFS, no additional refunds will be honored at this time.
[redacted]'s concerns with the manner in which she and her son were treated have been discussed with the Associate at the Union Street branch.