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Gold Coast Cadillac

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Reviews Gold Coast Cadillac

Gold Coast Cadillac Reviews (31)

Just ran a current Carfax for this vehicle Copy attached Carfax is clean and does not show an accident Not sure what the consumer is refering to[redacted] General ManagerGold Coast Cadillac

As the customer noted our shop manager road tested the vehicle with the customer when he dropped off the vehicle Our manager noted that the windshield had a rock chip with a crack coming from it The customer and manager both sat in the drivers and passenger seats while on this test drive Our manager noted the chip while the customer was still with him by running his pen down the crack until he found the chip At that point the customer left his vehicle with us to have it serviced Even with all this we have put a call out to the customer to turn it into his insurance company Glass deductibles are typically $on most insurance policies We will reimburse the glass deductable to the customer once this has happened The customer has not returned our service directors call as of the time I am typing this.Keith H***Gold Coast Cadillac

I stated a "typical" Glass deductable is $50. Please forward documentation showing what your insurance deductable for glass is.Keith H***

When *** *** ordered her vehicle she had signed a sales order and a credit applicationHer vehicle was delayed at the factory for a quality review alongwith like it by *** ***The salesperson was using the best information he had at the time about arrival datesCommunication
has been poor from thefactory to its dealers in this regardHer salesperson was simply attempting to get everything prepared in anticipation of her vehicle arrivingWhen *** ***Called on October 8th she had left a message with a member of our management team that she was not longer taking our vehicleHer salesperson was off thatdayOn the 9th her salesperson was back at workThe manager she had cancelled the order with was off on the 9thOn the 9th her salesperson did not know shehad canceled the order and was proceeding to get the deal approved in anticipation of her vehicle arrivingIt was not until after the credit hadbeen run that the salesperson was informed that *** *** had canceled her orderThe communication error between Gold Coast personnel was our mistake.Once the salesperson was aware she had canceled her deal he proceeded to refund her depositThere was no ill intent and was simply a communication error withour personnelWe apologize for this errorUnfortunately once an inquiry has been run there is no way to "undo" itOur salesperson was acting on the signed credit application he had. A single credit inquiry will nothave a negative impact on an individual’s credit rating. It will "fall off" the credit report in a short period of time. Again we apologize for our personnel having a communication error that lead to the credit inquiryWe hope *** *** is enjoying her new Cadillac. It is a fantastic vehicle

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please have the customer contact his salesperson about the key. When the running board issue was discovered we repaired it at no expense to the customer. When the mechanical issues were discovered the vehicle was taken to a Chrysler dealer directly. It is unfortunate the vehicle
took a long time to repair the vehicle under warranty at the Chrysler dealer. It is our understanding the customer now has the vehicle back. Once it was brought to our attention that the Chrysler dealer was taking an extended amount of time, we followed up daily to see what the status was and try to push them to get it repaired as quickly as possible. From what we were told it was a parts issue in getting the replacement parts that were not readily available. Other than asking the Chrysler dealer to get it done ASAP, we have no ability to speed up a Chrysler parts issue as a Cadillac Dealer

Complaint: ***
I am rejecting this response because:Please see the attached page It's the same page with the pop up box describing the windshield as being covered under that $deductible I don't know what other insurance companies do but this is what *** does I guess.As I mentioned in earlier reply also, the cost of windshield through *** is cheaper than deductible so insurance company told me to go through them direct rather than file a claim I am scheduled to bring it into the *** *** ** *** location at 6:tonight for replacement
Regards,
*** ***

Vehicle was purchased from us but has never been back to our dealership for service.  Would need to see the vehicle and verify the issues before any further steps can be taken. [redacted]General Manager

The fees we charge are for title and Registration.  The amount is estimated at time of delivery.  If we have overestimated on title and registration fees we always refund the difference to the customer.  Once we have completed the title work and registration a check will be cut to the...

customer if our estimate was too high.  This usually takes 10-15 days after delivery.

you stated in your complaint that Cadillac or GM needs to address your previous issues.  In order for Cadillac/GM to address this you need to contact them.   [redacted] is their number.  It is not within the discretion of Gold Coast Cadillac (an independent from the manufacturer Dealer) to reimburse you for any faulty work performed by another dealer.

The dealership does not determine who is tax exempt or not. The State of New Jersey does. To our understanding an individualpurchasing a vehicle cannot be tax exempt. If an organization has tax exempt status, and that organization purchases a vehicle in the organization name then a vehicle purchase...

can be exempt. If an individual works for a tax exempt organization that does not make them tax exempt. If customer has documentation from the state that they can provide that shows they are individually tax exemptwe can research if we incorrectly charged them sales tax.

Complaint: [redacted]
I am rejecting this response because: I returned the call to Steve F[redacted] the service manager who left me a message this morning.  In the interim I did recieve this Revdex.com response also.  So when I called service manager back he had no idea about Mr. H[redacted] reply to the Revdex.com.  The service manager said he had called me to explain again his opinion that it was cracked when the car was bought in.  He said the service advisor who checked car in also saw it.  When I approached them on Fri there was no mention of a service advisor noticing this.  They could t show me anything where that was documented.  My stance is that I did not see this crack when I bought the car in and it was not there.  Possibly it happened in garage in their parking lot or when their techs took it for test drive??????  I see their reply from Mr H[redacted] says they will reimburse me for a $50 deductable?  My deductable is $500 for windshield.  The windshield I require is only like $380 total w tax so insurance company advised me to pay installer myself so doesn't have to run through insurance.  This is what I am going to do.  They are scheduled to replace windshield tomorrow and I think the reasonable solution would be for Gold Coast to reimburse me for the cost since it got cracked on their watch.  Also if they did agree to this I would need one point of contact that I'd be able to submit my bill to because as I said the service manager wasn't aware of Mr. H[redacted]'s reply and when time comes if they reimburse me I don't want any confusion to settle this issue.  Thank you.
Regards,
James Farmer

Complaint: [redacted]
I am rejecting this response because:as the selling dealer, it is ownership of all existent problems until resolved and fixed. GM is not assisting. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I spoke with [redacted] yesterday and I understand what he is trying to say but his story does not add up.  I left a message for him on 10/8 to let him know that I would not be taking the vehicle.  [redacted] called me on 10/9 to let me know he was going away on vacation and if I needed anything to call someone else in the dealership not to let me know that my vehicle was in the following day or that he had ran my credit.  At that point [redacted] had not ran my credit and that was about 1;30pm 10/9.  There was no reason for him to run my credit after my message to [redacted] on 10/8 and my conversation with him on 10/9.  When I spoke to [redacted] yesterday he admitted that something didn't sound right with their side of the story.  He stated [redacted] called me to let me know my vehicle was going to be arriving on 10/10 which was not the case and not the reason he called me.  He also told me they only run credit 24-48 hours before they receive a vehicle to get the paperwork in order.  My vehicle was 10 days out as of 10/7.  I appreciate the phone call but not the continued dishonesty with this dealership.  There is no justification for running someones credit report after that person has ended the relationship and/or canceled the transaction.  It is bad business to say the least and is not acceptable.  
Regards,
[redacted]

Just ran a current Carfax for this vehicle.  Copy attached.  Carfax is clean and does not show an accident.  Not sure what the consumer is refering to.[redacted]General ManagerGold Coast Cadillac.

Complaint: [redacted]
I am rejecting this response because: Awaiting call back. Left a message for General Manager last week, and today for the Service Manager. 
Regards,
[redacted]

Case has already been addressed by Revdex.com of New Jersey complaint #[redacted] and Revdex.com case Dennis [redacted]Customer has been given the choice of trading his vehicle in for a set allowance that exceeds the wholesale value of his trade or trading it for a similar vehicle with similar mileage.  He...

keeps demanding a vehicle with 40-50,000 less miles with no money coming out of his pocket.  The vehicle was fixed and has been inspected and by his insurance company and the insurance company of the vehicle that had hit his vehicle.  They confirmed that it has been repaired to factory specs.  He has also filed complaints with the [redacted] County Department of consumer affairs (see attached).  They agreed we were providing a fair solution and closed the case. We have done what we think is fair and it appears that the customers unreasonable demands will never be met.

Complaint: [redacted]
I am rejecting this response because:
MY LORD! I am beyond disgusted with the whole situation. I am very thankful that when the car was pulled up to me and the running board was hanging off, the dealership agreed to have that fixed. I am not upset with the fact that it took a long time to fix a MAJOR engine issue, at only 37,000 miles. I am upset that when I had spoke to [redacted], they told me the car started right up and they weren't able to "duplicate" the problem, that was July 5th. I was also told that day, that [redacted] thought I received my vehicle back.... The whole purpose of me purchasing the minivan was to have more comfort for my family, specifically for our July 11th road trip to NC. I had spoke to the manager [redacted] and had asked about getting a rental car comparable to the minivan. He said, "We will cross that bridge when it comes. You should have your car back before the trip." No one called me back. I had to call the day before and ask what was going on and of course by that time all the enterprise rental cars had no larger vehicles. We drove 10 hours, both ways, crammed in an SUV, just like the one I traded in for a bigger car....Wrote a review on [redacted] and the manager, [redacted], commented back apologizing and said to call him. So when I returned from vacation, I called him, that was July 21st. He had called me back on that Wednesday and we finally spoke, Monday, July 28th. At that moment he said, "I will stay on top of this. I will personally call you back first thing tomorrow morning." Can you guess what happened next?? No call. I had to call and reach a voicemail. So I waited and waited and waited. The following Monday comes, August 4th, and I call [redacted] again. He answers! His first words to me, "So are you happy now?" I say to him, "Steve, I still do not have my car!" He can't believe it and states that he thought I got my car back the Tuesday prior. WHAT??!! When I read a response, saying that they followed up daily, that is a blatant LIE! Every time I called no one knew what was going on with my vehicle. I was told 2 times that thought I received my vehicle back. I had to call almost every other day and I was made to feel I was being annoying. I had gave [redacted] a copy of the receipt for the key I purchased 2 months ago and not even one word about it. I will be contacting a lawyer regarding this situation now. I do not know what else to do. I tried to be patient, understanding and was willing to communicate with someone at the dealership and I still haven't received a call back for a week now. I have left 4-5 messages and not one call back.   
Regards,
[redacted]

Customer purchased a 2010 used vehicle.  See attached Buyers Order in which they signed that they agreed to purchase the vehicle cosmetically AS-IS.  Customer contacted us about concerns with the rims.  The customer supplied us with pictures of the rims.  The area of concern was...

minor cosmetic defects in the chrome typical with a 5 year old vehicle and we declined to replace them.  After reviewing pictures no personnel from Gold Coast agreed in any way to replace the rims.  Used Vehicle was purchased cosmetically AS-IS.   If consumer has any documentation to the contrary would they please provide it.

I stated a "typical" Glass deductable is $50.  Please forward documentation showing what your insurance deductable for glass is.Keith H[redacted]

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 2123 Highway 35, Oakhurst, New Jersey, United States, 07755

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