Gold Coast Cadillac

Please review customers history of complaints. He has filed multiple complaints on the same issue   They have been closed by the Revdex.com.   NJ consumer affairs has ruled in our favor and so has the superior court of NJ.  Not only did court rule in our favor but awarded us legal  fees...

for a baseless lawsuit.  Can provide court documents if you wish.

Complaint: [redacted]
I am rejecting this response because: When the vehicle was delivered we contacted dealer right away and sent video and photos of the the rims that showed the chrome peeling off. We told them that this was unacceptable for the amount of money we spent on this vehicle. We asked prior to purchasing about the state of tires and rims. We were assured that they were in very good condition due to the low miles of the vehicle. If they would not comply and replace these rims, I told them I was canceling the sale of the vehicle and that it would be returned. They assured me that they would take care of the rims and they also stated that it was an over sight on their part and that the vehicle should have never left the show room in that condition.They told us that they would take care of the rims but the sales manager was on vacation and he would deal with the replacement upon his return. They gave us the run around repeatedly. Just last month a new service manager looked at photos and complaint and said he would change out the rims if we brought in vehicle. Then he reniged when he discovered we were out of state. They even slipped in a 3200.00 warranty that we did not want . This dealership is shady at best and has terrible customer service. It should have warning signs on the internet about buying from this dealership on line! They will cheat you and sell you a substandard vehicle on line because the buyers are out of state.
Regards,
[redacted]

As the customer noted our shop manager road tested the vehicle with the customer when he dropped off the vehicle.  Our manager noted that the windshield had a rock chip with a crack coming from it.  The customer and manager both sat in the drivers and passenger seats while on this test...

drive.  Our manager noted the chip while the customer was still with him by running his pen down the crack until he found the chip.  At that point the customer left his vehicle with us to have it serviced.  Even with all this we have put a call out to the customer to turn it into his insurance company.  Glass deductibles are typically $50 on most insurance policies.  We will reimburse the glass deductable to the customer once this has happened.  The customer has not returned our service directors call as of the time I am typing this.Keith H[redacted]Gold Coast Cadillac

Review: I have a few issues. I recently purchased a 2010 chrysler town and country minivan from this dealership. My family and I had traded in our 2011 Sante Fe to get a bigger car to fit us more comfortably. After I had signed all the paperwork and the car was being pulled up I was told, "By the way, the key only starts the car. It doesn't work for anything else. You will have to go to a chrysler dealer to get a new key." It ended up costing me $365! I still haven't gotten an answer back about that key or reimbursed. There was also a side step practically hanging off the side of the car that was repaired after a week and a half. Shortly after I received the car back, it started making a horrible noise from the engine. As I was driving on June 29th the car shut down at a red light. I couldn't start it back up. I had it towed by [redacted] and contacted the dealership in the morning. I had a vacation planned, which we were driving 10 hours to, the main reason for getting this vehicle, and we were leaving on July 11th. The morning of June 30th I was told they would tow the car to them and look at it and have it back to me in a few days hopefully. They had also set up enterprise to pick me and my 3 kids up, which took over an hour as we sat outside in the heat. Since the car was under warranty it was brought to a jeep/chrysler dealer, where it still remains. I had to call the dealership everyday to see what was going on. It was so bad that on Saturday, July 5th I called and asked what was going on with my car? They told me, "I thought you had your car back." Are you kidding me?! Then I was told they couldn't duplicate the noise and the car started right up. Needless to say it was a major engine problem and my car is still being repaired. I had to go on vacation in the rental car and haven't heard a word from the dealership in 2 weeks. Very displeased and upset with the whole transaction.Desired Settlement: I would like a full refund for my key that I had to purchase. I would also like a spare key made free of charge. Then I would like the dealership to have a fair resolution to my family. Not think with money in mind, but rather with a heart. I traded in a perfectly working car, which I took excellent care of and put $1,000 down. Now I am driving a rental car. I had to squeeze my family in a car for 10 hours, both ways and it wasn't comfortable at all. I pray that the dealership makes a fair decision and rights their wrong.

Business

Response:

Please have the customer contact his salesperson about the key. When the running board issue was discovered we repaired it at no expense to the customer. When the mechanical issues were discovered the vehicle was taken to a Chrysler dealer directly. It is unfortunate the vehicle took a long time to repair the vehicle under warranty at the Chrysler dealer. It is our understanding the customer now has the vehicle back. Once it was brought to our attention that the Chrysler dealer was taking an extended amount of time, we followed up daily to see what the status was and try to push them to get it repaired as quickly as possible. From what we were told it was a parts issue in getting the replacement parts that were not readily available. Other than asking the Chrysler dealer to get it done ASAP, we have no ability to speed up a Chrysler parts issue as a Cadillac Dealer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

MY LORD! I am beyond disgusted with the whole situation. I am very thankful that when the car was pulled up to me and the running board was hanging off, the dealership agreed to have that fixed. I am not upset with the fact that it took a long time to fix a MAJOR engine issue, at only 37,000 miles. I am upset that when I had spoke to [redacted], they told me the car started right up and they weren't able to "duplicate" the problem, that was July 5th. I was also told that day, that [redacted] thought I received my vehicle back.... The whole purpose of me purchasing the minivan was to have more comfort for my family, specifically for our July 11th road trip to NC. I had spoke to the manager [redacted] and had asked about getting a rental car comparable to the minivan. He said, "We will cross that bridge when it comes. You should have your car back before the trip." No one called me back. I had to call the day before and ask what was going on and of course by that time all the enterprise rental cars had no larger vehicles. We drove 10 hours, both ways, crammed in an SUV, just like the one I traded in for a bigger car....Wrote a review on [redacted] and the manager, [redacted], commented back apologizing and said to call him. So when I returned from vacation, I called him, that was July 21st. He had called me back on that Wednesday and we finally spoke, Monday, July 28th. At that moment he said, "I will stay on top of this. I will personally call you back first thing tomorrow morning." Can you guess what happened next?? No call. I had to call and reach a voicemail. So I waited and waited and waited. The following Monday comes, August 4th, and I call [redacted] again. He answers! His first words to me, "So are you happy now?" I say to him, "Steve, I still do not have my car!" He can't believe it and states that he thought I got my car back the Tuesday prior. WHAT??!! When I read a response, saying that they followed up daily, that is a blatant LIE! Every time I called no one knew what was going on with my vehicle. I was told 2 times that thought I received my vehicle back. I had to call almost every other day and I was made to feel I was being annoying. I had gave [redacted] a copy of the receipt for the key I purchased 2 months ago and not even one word about it. I will be contacting a lawyer regarding this situation now. I do not know what else to do. I tried to be patient, understanding and was willing to communicate with someone at the dealership and I still haven't received a call back for a week now. I have left 4-5 messages and not one call back.

Regards,

Review: Vehicle delivered was not as advertised by saleman Joe W[redacted]

We were assured the defects would be handled by Steve S[redacted] We have been given the "run around" over the past 3 months.

We have documented over 40 phone calls w/ emails and videos to this dealer.

Vehicle was delivered with (4) damaged Rims- chrome peeling.

Vehicle interior chrome door handles (4) are peeling. (cut your skin)

Vehicle front and rear emblems are damaged.Desired Settlement: Rims and handles replaced- the ones on the vehicle are "junk"

Business

Response:

Customer purchased a used 2010 Escalade with 58,648 miles on it. Customer has sent us several pictures. For a used vehicle that is almost 6 years old the defects the customer speaks of are normal wear and tear for a vehicle of this age. Please see attached vehicle buyers order signed by the customer. In the upper right quarter is a disclosure signed by the customer stating "Due to price consideration by dealer this vehicle is being sold cosmeticaly as is". To our knowledge the vehicle is operating as designed and has minor cosmetic defects that you would find on most Escalades that are of this age and mileage.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We purchased this vehicle on line. So we asked specifically if there was any wear and tear that we should be aware of, since we are several states away and can not come into to see the vehicle. We were told it was in immaculate condition and low miles. We asked about the transmission, tires, rims, paint, trim on exterior and were assured that it was all good. We purchase all of our vehicles on line. We have 2 other Cadillacs that are 2007 and 2008. And the 2 vehicles that we have are in better shape than the 2010 that we purchased on line. The chrome on the rims and handles inside the car are peeling off. This is not normal wear and tear for chrome on rims to peel off and the interior handles are peeling off and cutting our hands when we shut the doors. We called the day we received the vehicle, we sent pictures and videos per their request. Steve S[redacted] comment was, "Something is not right here, we would never allow a vehicle like this to leave our lot." then he assured us that they would take care of the over sight. They sent us to a local dealer and they would have anything to do with the vehicle. We called continuously for 4 months and were given the run around and always assured that we would be taken care of by Steve S[redacted] the Sales Manager. (Who conveniently, is no longer with Gold Coast) We are tired of the run around From Gold Coast Caddillac. We were told repeatedly to be patient, and it was all a scam. These types of dealers should not be able to sell on line if they can't be honest to their customers. Had we known the chrome was peeling we would have asked for a reduced price to cover cost to replace chrome items that are defective or simply gone somewhere else. $35,000.00 is a lot of money to spend on a vehicle with peeling rims! The dealer themselves told us that the chrome was a known defect from the manufacture and that's why they sent us to a local dealer. Gold Coast Cadillac said we were eligible for the "Good Will Program" with General Motors but again, the local dealer didn't sell us the car so they said we had to go back to Gold Coast. We were offered $500.00 to repair the issue. But $500.00 only covers 1 rim? What about the other 3 and the interior handles?? I will be glad to post U-tube videos to show the defects on the vehicle and to let other buyer "be ware" of whom they will be dealing with should they decide to purchase on line from Gold Coast Cadillac. This is a luxury vehicle, We are aware that there will be normal wear and tear due to age; such as carpet with minor stains, leather wear on seats a ding or two in body but NOT rims that are flaking off as you drive down the road. So yes I reject their response to sweep this under the rug, they need to either replace our chrome or cut us a check to rectify the undisclosed defects. We have been more than patient and enough is enough.

Regards,

Review: We purchased a used 2010 Infiniti G37x from Goldcoast Cadillac on 12/23/13. The CarFax showed NO ACCIDENTS at the time of our purchase. We are selling this vehicle now, and ran the CarFax for a potential buyer. The report shows that the car was in fact in an accident on 9/30/13. This was not disclosed to us by the Salesman. The value of our car is now considerably less due to this misrepresentation.Desired Settlement: We would like a refund or vehicle replacement. We purchased a damaged car that was represented as a non-damaged car.

Business

Response:

Just ran a current Carfax for this vehicle. Copy attached. Carfax is clean and does not show an accident. Not sure what the consumer is refering to.[redacted]General ManagerGold Coast Cadillac.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Slick car dealer, dont care how big they say they are...
Don't buy ANYTHING sight unseen from these guys. They cannot be trusted!
THE WORST.

Review: I was charged sales tax on my vehicle in the amount of $1400.00 despite having a 501C-3 tax exempt id of [redacted] since 2005.Desired Settlement: I want a refund of $1400.00 that I paid in sales tax on my vehicle.

Business

Response:

The dealership does not determine who is tax exempt or not. The State of New Jersey does. To our understanding an individualpurchasing a vehicle cannot be tax exempt. If an organization has tax exempt status, and that organization purchases a vehicle in the organization name then a vehicle purchase can be exempt. If an individual works for a tax exempt organization that does not make them tax exempt. If customer has documentation from the state that they can provide that shows they are individually tax exemptwe can research if we incorrectly charged them sales tax.

Review: I had bought my 2012 Cadillac CTS in for service department on March 17th at 10 AM to look at my breaks due to some grinding sounds coming from passenger side of car. When I dropped car off in the morning the windshield of vehicle was fine. Upon returning later in day to pick up my vehicle I drove off and a few hundred feet down the road I notice out of my right eye a long vertical crack in windshield. I called dealership and the service tech put me on hold so he can check if their was any note of the crack from when I bought it in. They usually do a walk around when dropping off the car for service. He came back on the phone and told me to bring car by so the service manager can look at it. He did not mention anything about whether anyone claims to have seen this crack when car was dropped off. When I came back the service manager came out and kind of blew the whole thing off. He said he saw crack when we did a ride along earlier and assumed I knew about it. Crack was not there when car was dropped off. It is to big not to notice and they are flat out lying to me. On top of blowing it off they are pretty much calling me a liar. I feel something may have hit windshield in their possession or when the tech took out for a test drive a rock hit the windshield. Now I am gonna be stuck paying a $500 deductible for something they caused. I'm considering filing a police report since this happened to my vehicle while in their possession and they don't want to repair the crack or replace windshield.Desired Settlement: I have Safe Lite coming out Tuesday to fix this and would like dealership to take accountability and pay for the damage.

Business

Response:

As the customer noted our shop manager road tested the vehicle with the customer when he dropped off the vehicle. Our manager noted that the windshield had a rock chip with a crack coming from it. The customer and manager both sat in the drivers and passenger seats while on this test drive. Our manager noted the chip while the customer was still with him by running his pen down the crack until he found the chip. At that point the customer left his vehicle with us to have it serviced. Even with all this we have put a call out to the customer to turn it into his insurance company. Glass deductibles are typically $50 on most insurance policies. We will reimburse the glass deductable to the customer once this has happened. The customer has not returned our service directors call as of the time I am typing this.Keith H[redacted]Gold Coast Cadillac

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I returned the call to Steve F[redacted] the service manager who left me a message this morning. In the interim I did recieve this Revdex.com response also. So when I called service manager back he had no idea about Mr. H[redacted] reply to the Revdex.com. The service manager said he had called me to explain again his opinion that it was cracked when the car was bought in. He said the service advisor who checked car in also saw it. When I approached them on Fri there was no mention of a service advisor noticing this. They could t show me anything where that was documented. My stance is that I did not see this crack when I bought the car in and it was not there. Possibly it happened in garage in their parking lot or when their techs took it for test drive?????? I see their reply from Mr H[redacted] says they will reimburse me for a $50 deductable? My deductable is $500 for windshield. The windshield I require is only like $380 total w tax so insurance company advised me to pay installer myself so doesn't have to run through insurance. This is what I am going to do. They are scheduled to replace windshield tomorrow and I think the reasonable solution would be for Gold Coast to reimburse me for the cost since it got cracked on their watch. Also if they did agree to this I would need one point of contact that I'd be able to submit my bill to because as I said the service manager wasn't aware of Mr. H[redacted]'s reply and when time comes if they reimburse me I don't want any confusion to settle this issue. Thank you.

Regards,

James Farmer

Business

Response:

I stated a "typical" Glass deductable is $50. Please forward documentation showing what your insurance deductable for glass is.Keith H[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please see the attached page. It's the same page with the pop up box describing the windshield as being covered under that $500 deductible. I don't know what other insurance companies do but this is what [redacted] does I guess.As I mentioned in earlier reply also, the cost of windshield through [redacted] is cheaper than deductible so insurance company told me to go through them direct rather than file a claim. I am scheduled to bring it into the [redacted] location at 6:30 tonight for replacement.

Regards,

Review: I was overcharged on my car registration for 2012 Cadillac SRX. They charged me $155.00 and the car costs less than $65.00 to register.Desired Settlement: I need a refund of the difference from the real cost of the registration of the vehicle from the dealership.

Business

Response:

The fees we charge are for title and Registration. The amount is estimated at time of delivery. If we have overestimated on title and registration fees we always refund the difference to the customer. Once we have completed the title work and registration a check will be cut to the customer if our estimate was too high. This usually takes 10-15 days after delivery.

Review: I ordered a 2015 Escalade on June 15 and was told I would get the vehicle in September. Every 2 weeks I was told it would be another 10 days. Finally on October 7th when I was told 10 more days again I called a different dealership. I was able to locate and secure the same vehicle which I purchased 2 days later on October 9th. I called Gold Coast on October 8th to let them know I would know longer need the ordered vehicle and would like my $1000 deposit back. I was then told that my car was expected in the following day. I declined the vehicle and proceeded to pick up the other car from the new dealership, [redacted]. I checked my credit report today October 18th to find out that Gold Coast ran my credit report on October 9th. I did not authorize them to run my credit nor did they have any reason to run my credit. I am very upset about the way we were put off and extremely upset that they ran my credit after I told them I wouldn't be working with them anymore.Desired Settlement: I would like a written explanation of why Gold Coast Cadillac ran my credit after our relationship ended and I would like the inquiry taken off of my credit report ASAP.

Business

Response:

When [redacted] ordered her vehicle she had signed a sales order and a credit application. Her vehicle was delayed at the factory for a quality review alongwith 1100 like it by [redacted]. The salesperson was using the best information he had at the time about arrival dates. Communication has been poor from thefactory to its dealers in this regard. Her salesperson was simply attempting to get everything prepared in anticipation of her vehicle arriving. When [redacted]Called on October 8th she had left a message with a member of our management team that she was not longer taking our vehicle. Her salesperson was off thatday. On the 9th her salesperson was back at work. The manager she had cancelled the order with was off on the 9th. On the 9th her salesperson did not know shehad canceled the order and was proceeding to get the deal approved in anticipation of her vehicle arriving. It was not until after the credit hadbeen run that the salesperson was informed that [redacted] had canceled her order. The communication error between Gold Coast personnel was our mistake.Once the salesperson was aware she had canceled her deal he proceeded to refund her deposit. There was no ill intent and was simply a communication error withour personnel. We apologize for this error. Unfortunately once an inquiry has been run there is no way to "undo" it. Our salesperson was acting on the signed credit application he had. A single credit inquiry will nothave a negative impact on an individual’s credit rating. It will "fall off" the credit report in a short period of time. Again we apologize for our personnel having a communication error that lead to the credit inquiry. We hope [redacted] is enjoying her new Cadillac. It is a fantastic vehicle.

Consumer

Response:

Review: [redacted]

I am rejecting this response because I spoke with [redacted] yesterday and I understand what he is trying to say but his story does not add up. I left a message for him on 10/8 to let him know that I would not be taking the vehicle. [redacted] called me on 10/9 to let me know he was going away on vacation and if I needed anything to call someone else in the dealership not to let me know that my vehicle was in the following day or that he had ran my credit. At that point [redacted] had not ran my credit and that was about 1;30pm 10/9. There was no reason for him to run my credit after my message to [redacted] on 10/8 and my conversation with him on 10/9. When I spoke to [redacted] yesterday he admitted that something didn't sound right with their side of the story. He stated [redacted] called me to let me know my vehicle was going to be arriving on 10/10 which was not the case and not the reason he called me. He also told me they only run credit 24-48 hours before they receive a vehicle to get the paperwork in order. My vehicle was 10 days out as of 10/7. I appreciate the phone call but not the continued dishonesty with this dealership. There is no justification for running someones credit report after that person has ended the relationship and/or canceled the transaction. It is bad business to say the least and is not acceptable.

Regards,