Gold Standard Relocation Reviews (%countItem)
Gold Standard Relocation Rating
Address: 2630 W Broward Blvd, Fort Lauderdale, Florida, United States, 33312-1314
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The Gold Standard Relocation were the ebay that we have ever moved with. They are amazing people around. The pricing was reasonable and they communicated well. I have never been this stress free in any of my moves. Recommended to all
Thank you for the positive feedback about your moving experience with Gold Standard ! Please keep our team in mind if your family or friends ever need to move cross country ! We offer great discounts for our previous customers , and referrals !
Mick f., Jack and his workers arrived early and worked diligently and tirelessly throughout the morning to disassemble and protect my furniture from any damage. Upon arriving to my new townhouse, they unloaded just as quickly as they packed the truck and loved that they took care as to not damage the walls or any of the finishes that had just been painted in my new home. Absolutely recommended!
Thank you for the positive feedback to Gold Standard about your moving experience ! We are grateful that you took the time out to mention the trusted Moving Company we are partnered with ! Please keep us in mind in the future for your moving needs ! We hope that you are settling into your new home also !
Great job! I would highly recommend this company for moving. We got Mick and James, two strong and nice men who really help a lot!! We would be happy to use Gold Standard Relocation again next time! Great experience!
Gold Standard appreciates the positive feed back ! We are glad that the vetted Motor Carrier we are partnered with , serviced your moving needs professionally ! Please keep us in mind for any future moving needs you may have at this time !
I moved from Pa to Fl in March 2020. My belongings took 3 weeks to arrive at my new address and they were severely damaged.
I moved from Pa to Fl in March 2020. My belongings took 3 weeks, long past the time I was quoted, and arrived severely damaged. There were things missing from my personal belongings as well as things broken and severely damaged. I have called and emailed the company repeatedly and just keep getting the run around. My late husband had furniture made for me and it's completely destroyed.
The items that were ruined can never be replaced. I would like the company to refund the money I paid for their services as well as issue an apology.
Contact Name and Title: Customer Service
Contact Phone: XXX-XXX-XXXX
Contact Email: customer ***@goldstandardrelocation.com
Customer service understands the customers frustration
We have sent a separate email , and also CC'd the Revdex.com into the email to the customer providing the claim information again . There are four separate emails , sent by four different representatives to the customer
We also understand that delivery is a process , and we now explain this process to all of our customers through calls and several emails , along with the FMCSA handbook that delivery is not promised . Unless the customer wants to pay for expedited shipping . There are many reasons damages can be done to a shipment , these items traveled several miles on an 18 wheeler . Customer service is available to assist the customer with the claim process .
I had done everything over the email for all forms and pictures then I also sent to this fast trucking LLC all information with pictures and everything and still they say we never got anything yet at times they said it will take us 120 days to figure it out I am done with this company I am tired of it they made a total *** out of me they charged me more than what they should've ever charged me and they ruin furniture stole other things that I will never see or never be able to replace again
Sent from my iPhone
Gold Standard understands the customers frustration and we are here to help any way we can . We have privately sent the customer a list of our customer service team members , we always suggest cc our team into any and all emails the customer sends the Motor Carriers claim department . Please be sure to include any missing items into the claim as well . The customer mentioned not agreeing with the bill of lading , or the extra charges , this can also be disputed with the claims department as well . Please contact our team for any questions when it comes to the claim process .
I thank you for trying to get this straightened out, I don't think it will ever get there. I did receive an email yesterday suggesting to get in touch with a cc to their team directly. I emailed back because I do not understand where is the address to cc back and what do I cc back. This has been going on since March when I made arrangements to have my belongings moved from Pa to Fl.. Once they picked it up it has been nothing but a total nightmare. I am 70 years old and can't deal with this crap anymore. I guess I just have to lick my wounds and make sure everyone I know who ever intends to move does NOT even consider these companies. I know this is what they were hoping for, well they got their wish. They told me Gold Standard that they no longer have anything to do with Fast trucking LLC. That certainly doesn't help at all.
Gold Standard again has offered assistance to the customer , and yes we have communicated through email instructing the customer on how to CC our team into the emails the customer sends to Fact Trucking claims . We are more than willing to help in any way that we can , however , we can not physically file the claim for the customer it could be a conflict of interest . We issue all of our customer a customer service contact list , we have resent this to our customer all of our team contact information along with a list of email addresses the customer can add to the email to the claims .
I feel ashamed for not researching this company earlier, if I had seen the negative reviews others have written I would have avoided this company, as these reviews are accurate for what happened to me. I hired Gold Standard after Ryan told me he had a truck heading my way and got me a low price that was only $150 more than moving myself.
They took partial payment with credit card over the phone, and then required cash at pick up and delivery, probably should have raised red flags. They arrived, and said I had to pay extra because I was more than 50 feet from where the truck was parked. I said I thought it was 75 feet so I should not have to pay a fee, he showed me the contract, and it said 50 feet. Then he said I paid only for one set of stairs, and that only covers seven steps. I said I thought it was 12 steps, he showed me the contract again and it said seven. This was not what I remembered, so I unpacked my computer and found the copy I signed sure enough, my contract stated 75 feet and 12 steps. Like what is that about? Then the driver said it doesn't matter because I am 81 feet from the truck, but he didn't have a tape measure, he measured with his actual feet by walking heal to toe! I should have challenged him, but I did not have my tape measure. After it was all said and done, they tell me it was 350 Cubic feet, and charged me $350 more dollars. I did have more stuff than originally quoted, but they told me in the quote that I had 60 cubic feet of buffer space. I asked him how the space got eaten up so fast and he said "well you couches were much larger than we planned". When I got my couches, they were all shrink wrapped, but they didn't do that at my place when they measured the total volume of my stuff, but after, so shady.
I moved and they tell me the earliest move date. I told him them July 2nd. Then the company tells me that it will be between 3 and 14 days from earliest date I could accept delivery. If I had known that I would have told them June 30th because who wants to wait longer than you have to for your stuff? When I called the office several times just to find and estimate of when it would come, they never helped me. At least five times they said we will call driver and call you back. Not once did they call me back.
Finally, the driver calls to schedule delivery, and he says because they won't be able to get a tractor trailer down my street, I will have to pay $350 for a shuttle fee. Ryan warned me about this, initially but said not to worry because that is only a problem in cities like Manhattan or Chicago where you cannot get trucks down some streets. I said a 18-wheeler could get up my street no problem, and he said he looked on GPS and google maps and said it could not. I told him I refused to pay a $350 fee, unless the 18-wheeler shows up and truly cannot get down the street, because I am certain it can. He said he would "red list" me and hold my stuff until paid because my stuff was already on a smaller truck.
The day the movers were supposed to arrive was July 15th at 8AM. I was up waiting for them, and as I am waiting a semi-truck goes driving down the street so I rushed to get a picture as proof, but wasn't quick enough. Thankfully when the drivers showed up at 10 AM (I did not care about them being late at all) They did not try to charge me the extra fee. However, they did refuse to carry my couches up the stairs. So they left them on the porch saying it was not possible to get those couches into that apartment. After they left my roommate and I got them in without a problem took two of us about 30 minutes. I start unpacking my stuff, and discover my TV is shattered. It was packed in a proper TV box with Styrofoam, so they must have really dropped it hard. In addition to the TV, the leg of my bedside table was broken off, and several dishes were broken even though they were all wrapped in foam wrapping paper. Also, one box didn't show up with blankets and various bathroom products.
I reached out to Gold Standard to discuss this, and they gave me an email for another company to email about the broken/missing stuff. In addition, they did not even address the couches not being moved upstairs. I follow up again regarding the couches being left on front porch and they say they will look into it and get back to me. It has now been over a week since the delivery and all I have been told is it could take 180 day for my claims to be processed for lost and broken items.
Overall, I will never use this company again. This company was difficult at nearly every step of the process once they got me to sign up. Look at the bad reviews, they say the same thing over and over again, like broken stuff, missing stuff, additional costs beyond the low-ball quote. Bottom line learn from my mistake of not doing enough research. This company is terrible, they have terrible customer service who is shady and dings people with unexpected fees and changing stories to justify those fees.
Gold Standard Relocation responds to each complaint from our customers . We also walk each customer through the contract before the move is in booking status . We also have a full customer service team that is available for questions , before , during , or even after the move is complete . Customer Service notified the Motor Carrier about the shuttle and requested for the driver to attempt to come in with the 18 wheeler . Yes , we assume that the customer has seen larger trucks coming in , but that does not mean the driver is able to pull the trailer in without violating any DOT or road regulations . The contract the customer signed is for a free flight of stairs which is 7 steps , and a long carry starts at the first 75 ft are free . A long carry is when the movers have to carry the customers belongings all the way to the moving truck . The customer requested for the delivery team to leave the couch on the bottom floor as well . We understand that the customer reported damages and missing items , we in fact sent the claim information along with instructions on how to file . Customer Service has also requested the customers signed bill of lading and inventory manifest as well for reviewing . We suggest the customer email or contact our team if they have questions about the claim or the signed contract .
Poor service, unprofessional, no communication or updates, not upholding contract delivery date, consistently lying and giving the run around or personal items. Does not uphold the refund process if failure to meet contract date.
I AM still waiting on my person items and it's over 21 days!
Every week that stated my things were in transit. To find out it was a LIE. I finally just received my items. I had a shattered living room lamp, tool box with atleast $500 worth of tools in it not delivered/ disappeared. A plastic crate with Christmas decorations disappeared. Both nightstand legs scratched. Living room console table scratched. I have multiple photos of my items and multiple photos of how they cram all your belongings on the truck crushing your boxes.
They were 9 days LATE, I have confirmed emails and text messages stating $25 per day late! That would equal $225.00 total. They LIED stating 7 days late. It's basic math skills of counting the days. They gave me $150.00 discount BUT 7 (x's) $25 equals $175.00 NOT $150.00. They also knew I had stairs in both Old and new place and charged me apon delivery another $80.
THEN sent me an email trying to BRIBE me with receiving another $50 discounted IF I WENT ONTO the Revdex.com websites and REMOVED my negative / Bad reviews of their company!!!!!! That extra $50.00 would still NOT MEET the correct discount that I was entitled to.
Gold Statard Relocation (based in Florida) and H & M Relocation, LLC ( Denver) ARE companies that LIE, IRRESPONSIBLE, HAVE NOT Done anything they claim they have for me, plus they are Fraudulent with upholding contract, providing accurate copies, and thorough communication.
I now have to put a claim in for my lost and damaged property which is going to be a Complete Joke to get reimbursed!!
Both Companies HORRIBLE, HORRIBLE, HORRIBLE!!
DO NOT USE EITHER COMPANY!!!!
This company has a lot of shady practices and should be barred from doing business in North America. They do not deliver the services they claim, they are simply a middle man and are contracting other businesses who may not be able to deliver what Gold Standard Relocation has promised. They DO NOT ANSWER THE PHONE. Once your money clears they do not answer. They answer emails with generic responses (since that is in writing legally it looks like they have rectified the situation). Also, I called on several occasions to speak with someone involving the lack of services being provided to see how it can be rectified. When they finally answered, someone was smacking on food and told me it was the wrong number and hung up on me, twice (mind you it was the same number on the list they provided me and also a number they called me from). They have a scam mentality and WILL get over on you do not trust them! GO WITH A BIG NAME/CHAIN for moving services!!
Gold Standard has resolved this review with the customer , and a refund was issued . We came to an agreement .
Be warned that this is a BROKER that contracts your move out to other companies that turn around and sub-contract your move to someone else! With three companies involved, you will NEVER get the service that Gold Standard promised. They tell you want you want to hear and low ball the cost and then at the time of move say that it's all discretionary to whoever they subcontract it out to. You will have NO say and when you try to call the 'emergency' number during your move, they will not answer. If the contract with Gold Standard says they will Disassemble of all standard furniture...they WON'T.... Deliver to specified rooms.... they WON'T, Professional Service...NOT A CHANCE, calculate appropriate cubic feet used.... they will ADD about 400 cubic feet on to what you use, so just plan on leaving furniture BEHIND because they will charge you more than the actual cost of your stuff. On top of that every sub-contractor can add additional fees and each company said that they have never heard of Gold Standard previously...RED FLAG. So, if you would like your move to cost double what they quote, disgruntled drivers, late deliveries, broken furniture, scratched doorframes, lies, and a painful experience, this company is for you. If not.... use ABF and pack your own stuff. It will save a lot of heartache during an already stressful time in your life.
Long Distance Moving
This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. Shipping cost is determined by the list of items to be transported as disclosed by the shipper. Gold Standard Relocation LLC provides binding price estimates based on the inventory and services disclosed and provided by the shipper. The shipper is herein aware that items not listed or disclosed are not provided or included in this binding estimate. It is important that the shipper include all items intended for transport, the accuracy of our estimates is solely based on the accuracy of the inventory provided by the shipper.
This is the first section of the customers contract . Gold Standard is only able to provide an accurate estimate if the SHIPPER discloses any and all of the inventory that is in need of transport . The customer agreed Gold Standard has also spoken with The contracted Motor Carrier responsible for the customers move , and they have not had any involvement with the customer , they worked with us as the moving broker to resolve the matter with the customer . The Motor Carrier and Gold Standard have a partnership and work collectively together as a team . Our goal is to service the move , and offer reasonable compensation if it is deemable . The Motor Carrier informed Gold Standard that they have a policy in place for all of their Foreman who over quote or give the customer an in correct quote . This is why they re- stack at delivery and give the customer the correct space reservation . This is a procedure Gold Standard supports 100% seeing how as a moving brokerage , it is our soul duty to advocate for the customer . We have numerous emails , the customers paperwork , and call recordings for the Revdex.com reviewing to show we acted on the customers behalf , and also worked closely with our partnered Motor Carrier to resolve the matter on behalf of the customer . 250 was offered back to the customer because the rest of the deposit was paid for the labor , fuel and space adjustments made before the customers move was serviced . Gold Standard did not suggest for the customer to leave behind any of the shipment , this decision was made by the customer during the pick up , and we instructed for the customer to send all of the details so our customer service team could begin working on the concerns . Gold Standard worked up a quote for 713 cubic feet for the customer that was signed and agreed upon . The software we use is DOT regulated as well , and it bases the measurements off of standardized items . This means anything that is considered " bulky " or oversized needs to be disclosed by the shipper and or the customer . We understand the customer does not agree with the refund , and has shown through previous responses through this review , Gold Standard will show through facts , and documentation that we fulfilled our contracted obligation to the customer . The customer had an additional 187 cubic feet that was not disclosed to Gold Standard , and that space was taken away from another customer who was scheduled to move at the same time .
I will never use a moving company again. I called and complained with detail on everything that occurred - they never called me back. The movers were incredibly rude and after a cursory look at our stuff announced they would have to charge us TWICE the amount GS quoted us (this is after a detailed facetime with the original guy and then a revision with Garen). $4700! for an 800 sq ft apartment that we downsized our furniture to try to save money. The movers then announced we had to be at our destination within 2 days (the company said it would take 7-10 days) so we had to cancel all our plans and hightail it from NC to NH after finishing up with our complex. Oh and they didn't arrive until 8pm to pack us up. We stayed with a friend in WV and woke up at 2am to arrive at the time they demanded we be there. We get to our new place by 2pm and they inform us THEY HAVEN'T LEFT NJ YET. They did get there until 5 hours later. They were so rude the first time I went to a friend's house to avoid them so my husband could deal with them without me. I am too nice and they already had coerced a $300 tip from me the first time I saw them. Then they refused to bring our stuff in unless we paid them another $150 for the 'long haul' until my friend busted out her tape measure. We provided them adequate light and made sure the path was sanded and shoveled. They wanted to know where I was so they could get the $150. IT was an absolute nightmare from start to finish and the company has done NOTHING. I felt like a complete inconvenience to THEM - as the customer. We didn't have $4700 to just throw around. All the blame was put on me for not calling the company during the whole process. I didn't call because we needed to move and the movers were so freaking pushy and rude. Please if you need to move across country don't use them and save yourself the stress.
Gold Standard understands the customers frustration , and we also take our reviews and feedback very serious . Cross Country moving is a high stressor and we do everything we can to try and make it less stressful along with advocating for the customer when it comes to working with the motor carrier . Customer Service has an emergency contact number provided to all of our customers scheduled for pick up . Customer Service also advises for all of our customers who are being picked up to contact our team before signing and agreeing to the bill of lading ( revised contract ) . We understand the customer needed to be moved , however , resolution and understanding the bill of lading is so important before the delivery takes place . Gold Standard estimated the customer originally at 604 cubic feet . The Motor Carrier came and did a standard walk through and assessed the inventory . Pac Rite stated the customer had an additional 496 cubic feet in inventory , that the customer agreed and signed for . Customer Service can not assist if the customer agrees and signs for any additional services needed for the move to be done correctly . Customer Service can advocate for the customer and work with the motor carrier come to a resolution we can also assist the customer and help them understand the paperwork . We understand the customer felt rushed during the delivery process as well , this is why we recommend the customer to provide a first available delivery date on the bill of lading . The first available delivery date prevents the carrier from delivering to early . We would like to assist the customer in understand the paperwork and delivery process . Customer service requested the paperwork on 12-06 , documented the customers concerns at pick up , and the customer never contacted our team afterwards . Gold Standard would like to help resolve any concerns and answer any of the customers questions , we do not want the customer to feel like their concerns were not addressed during the move .
It was a wonderful relocation service and I have nothing to regret about it. Instead of regrets, I have massive appreciations to bestow upon Gold Standard Relocation These people assisted me when I needed their services. They were not concerned about me being a new client. All they wanted was to offer me diligent relocation services and they succeeded. I believe they are so reliable. There is perfection in their services. You only need to hire them out to realise that. Because of their amazing services, I found it so manageable moving from Michigan to Louisiana. As opposed to what everyone made me believe before the relocations, there was nothing hectic about that is relocation. I found the whole experience so wonderful
Thank you ! On behalf of all of the team members here at Gold Standard Relocation ! It is awesome to receive positive feed back from a customer who was happy with the services we provided ! Please keep us in mind for your future moving needs ! We also offer great discounts for referring family and friends !
If I could rate lower than one star I would. Please read the Revdex.com reviews and complaints before booking with Gold Standard LLC. I was moving from MI to TN. I booked with this company after having used them once in the past for a military related move, I was told initially that "there is a truck going to MI for a military personnel to deliver things to his storage unit and would be going back to TN area and didn't want to go back empty so I was being given a huge discount for that matter if I booked it that day." I should have done better research at the time but the person I spoke with assured me that the company was great and there would be communication throughout the entire process. I was given a pretty reasonable quote after going over all furniture in the home and was told that quote included the packing of our home so I did not rethink it and booked that day. Two days before the date I picked as the moving date I reached out due to not hearing from anyone and asked what kind of preparation I needed to do for the movers etc and in short was told I needed to have everything packed and ready to go. I was completely lied to, there was no packing included in the quote, half of the items mentioned when given a quote "were not on the report" so my quote now increased over 1k and no packing was included. And no refund. Next day I get a phone call from the drivers saying he would be arriving a day earlier than our two picked dates. Two men arrive in an unmarked truck, no clue where they are going, denied any kind of storage (we were given 30 days storage on our quote for holding while we moved and closed on our home) and said they do not do storage and needed an address to deliver to, walked in the house and refused loading because by their "looks of items" didn't have enough space on the truck. My husband and I walked through the house with them and pointed to things that stayed and didn't go and convinced them to start loading. After 30 minutes they were on their 3rd smoke break with barely anything in the truck. My husband basically loaded the whole truck himself because it was too painful to watch not to mention we were on a time crunch due to their change in the dates of pickup. The forms we were given to sign were so blurry they were unable to be read and refused to give us another form. Stated he did not know where the storage unit was (when booking I was told it would be in TN) and would let us know when he found out. 8 days go by and haven't heard from anyone. I try calling, leave voicemails, email and no responses. I also call the number on the forms the diver gave us and leave voicemails with no response. Finally am able to reach someone through email regarding our delivery date and was told it was being looked into... 3 days no response. Called back and left another voicemail to then receive an email stating best means of contact is through email... but I'm assured that they would be delivering our items on the two days we gave them. The day before our delivery date I call to confirm everything was still as planned because at this point my trust with this company is gone, no answer. I email and get an immediate response that she "checked with movers and still scheduled for those dates and the driver would be calling". Next day, no phone call from divers so I reach out through email once again and get a response that "the truck needed service and won't be delivered for estimated another three days". No one was going to say anything. If I hadn't reached out there would have been no communication. We finally get in touch with the driver and he acted like he knew nothing about the delivery date etc. Then driver proceeded to tell us we used more space in the warehouse than quoted so we owed an additional $1100 at delivery on top of our balance we needed to pay. The drivers show up, and once again my husband basically unloads the whole truck himself. DO NOT USE THIS COMPANY OR ANY COMPANY RELATED TO IT!! The most unprofessional and messy business I have ever dealt with. RESEARCH!
A total rip off. I am retired and on a fixed income.
I was quoted $1712. AFTER all my belongings were on the truck I got a new estimate for
$3,400. I have just lost everything, because I do not have the money the new amount they
have requested.
Gold Standard would still like to assist you through the process to ensure you understand the paper work and advocate on your behalf . The customer service team is made available to all customers , and we would like to help resolve any concerns you may have before your items are sent out for delivery . If you do not have the customer service contact information , please contact Gold Standard right away , and one of the representatives will be more than happy to direct you to customer support !
Absolute worst experience ever. Ironically one of the moving tips they have on their website is "Plan Your Move Precisely." A little hard to do that when they show up days late.
Sales pitch was good. I was moving from Austin, TX to Indianapolis, IN. I was told they happened to have a truck in Corpus Christi that needed to be returned to Chicago. They could pick my stuff up in Austin and go through Indy. My belongings would be the only ones on the truck for the entire trip. The movers arrived a day late and not until 6:00 p.m. causing me to incur additional hotel expense and making a series of phone calls, changes etc to a cleaning service, hotels along the road, friends and family. The day delay was due to "mechanical problems' with the truck. When I actually got in touch with the driver, it was clear he was coming from the direction of Dallas, not Corpus Christi.
On the Indy end they arrived FOUR DAYS late and not until 11:30 PM.. Obviously, they did pick up other moves along the way. I have to say that the truck was much to large for just my belongings which is why they probably picked up the other moves. But, again, that is an entirely different scenario than what I was originally presented. If I had known of the different scenario, I would have planned accordingly.
And, I also understand things happen on the road and an exact time cannot be promised, but like any other service provider there is generally at least a two-hour window.
It was almost impossible to call them and have anyone give you an answer. The moving company they contracted with, Extreme Movers, was not in touch with them or myself and contacting them was just as bad. Plus one of the movers had a bad attitude.
On behalf of Gold Standard , we would like to formally apologize for our customers experience . Our hope is that every move we service , meets our high standards , and it is always disappointing to hear when a pick up and or delivery is delayed . Our contract advises that all pick ups and deliveries are only estimated time frames , due to the logistics of moves . In this case , the truck in fact had mechanical issues , so Extreme Movers dispatched a different truck that had a route from Dallas , TX. Most of the moves we help service are " Piggy Backed " with other moves . The customer was only estimated for 825 cubic feet , which is not enough to fill a complete truck . We are able to provide the customer with a lower rate for the cost of the move because the customer is aware that their items are piggy backed with other moves in the area . The delivery process is almost the same way . Gold Standard understands the frustration when the pick up window is extended and we did in fact act on the customers behalf , and the motor carrier provided the customer with a discount due to the delay . The shipment traveled 1080 miles , and the first available delivery date was 6-5, normally based off the miles alone , the delivery spread would have been 3 to 21 business days . Extreme Movers serviced the move , and delivered within a 8 day time frame , with mechanical issues . We believe the miscommunication with the customer and the movers was frustrating , and now have spoken with the Supervisor from Extreme to inform them of the moving teams unprofessional-ism . We would like to thank the customer for the feed back , we use the information provided in reviews to improve as a company .
After receiving numerous phone calls and voicemails from this company, I reported them as spam. To which was still ignored and continued to call me looking for "Michele?" I am not Michele, and I am not moving. I have no clue how they got my information. I tried calling them back, which sent me to their voicemail with no return call confirming deletion of my information. Furthermore, I have also received emails from them. When will they stop?
Gold Standard again no longer has any contact information for you , and your name and email are posted on the Revdex.com review . We also do not take your information and sell it to anyone . The internet is a board thing , and our estimates are built from customers who look online for a moving quote , and check and agree to be contacted for more information . We have now informed Management and will act accordingly to resolve any issue .
I WOULD NEVER WORK WITH THIS COMPANY. THE BIGGEST JOKE IN MOVING. YOU'RE BETTER OFF RENTING A UHAUL AND MOVING YOURSELF. THEY HIDE REVIEWS FROM MULTIPLE PEOPLE WITH HORRENDOUS EXPERIENCES. Never use this company. They called me 27 times within one week, harrassing me to book a move with them. Then, once I told them I was uninterested they decided to be racist and call me the N- word THROUGH TEXT MESSAGE and proceed to be completely unprofessional. NEVER EVER USE THEM. BIGGEST UNPROFESSIONAL JOKES. REPORTING TO Revdex.com.
s. He said he would have his "human resources" department reach out about rectifying the situation and he also noted he would have the RACIST EMPLOYEE write me an apology email and receive disciplinary action.
NEVER USE THIS. You will regret it.
Most importantly they have a bunch of racist people on their staff and don't mind talking to potential customers any disrespectful way. One of the company's employees JOHN H. - called me 27 times within one week, harassing me to book a move with the company like a telemarketer. Then, once I let him know I was uninterested, he proceeds to say on the phone "***!" then text me sarcastic AND RACIST remarks CALLING ME THE N WORD (SEE PICS ATTACHED)! How is that professional conduct?!!? The alleged "head" of the company JOHN C. called me profusely apologizing, offering a discount but I have no interest in working with these s
Well no real action was taken. I got a SLOPPY email from both a FAKE HUMAN RESOURCES department a week later (SEE PICS ATTACHED) with no subject saying "apologize we couldn't come to an agreement" WHAT?!!?! I don't need you to apologize for a lack of an agreement, I need you to apologize that your company employees RACISTS. Finally, days after that, JOHN H. writes me a sloppy email as well saying "I would like to send my sincerest apology for my unprofessional conduct." (SEE ATTACHED). No JOHN, I NEED YOU TO APOLOGIZE FOR BEING A RACIST IN 2019 AND CALLING ME THE N -WORD.
Then it gets worse, the manager tries to call me and offer me a $3,500 move talking about that's a 60% discount for my treatment. Well, it doesn't take a genius to see that a move from Phoenix to Denver (with a 60% discount) would not equate to $3,500. I told him 11 there prices I received from reputable companies with 4-5 stars and all of a sudden JOHN C. emails me again knocking $500 of the price. Somehow they found a fair cost. BASICALLY THEY TRIED TO SCAM ME, AFTER BEING RACIST. ENOUGH IS ENOUGH.
I WOULD NEVER WORK WITH THIS COMPANY. THE BIGGEST JOKE IN MOVING. YOU'RE BETTER OFF RENTING A UHAUL AND MOVING YOURSELF.
RACIST. PERIOD. SHAME ON YOU ALL.
DO NOT USE THIS BUSINESS. My first contact Gold Standard was on May 21st 2019 when I first began to express great concern regarding the ability of Gold Standard to meet my moving needs. The sales representative spoke with me over a two day period explaining the different events as they unfolded with the company and how there was a new devision established out of Sarasota Florida to take care of customers and give then the highest level of service expected. Fast forward to the details of the move with a 2 day window for moving on June 19th, late afternoon, or anytime on June 20th. After countless delays the subcontracted moving company - BROOKLYN MOVERS arrive at 8;30 pm on the 20th (after changing the expected arrive time four time) and began the process of loading my belongs from my 780 sq.ft. One bedroom, one and a half bathroom. The movers left at 4 am on the morning of June 21. When asked the earliest delivery date, I shared my time line of June 28th being the first day I would be able to be in San Mateo CA and could received my belongs. The representative from Brooklyn Movers then added the latest day to accept and move the items as JULY 28th. I received my belongs on JULY 31st.
Fast, forward through different dates from June 28th until July 31st there were constant and consultant phone calls with the different representatives from both Gold Standard Movers and Brooklyn Movers and the excuses started coming fast and furious. The culminating one was on July 30th when the driver from Brooklyn movers called and said he wasn't able to get my items to me on July 30th because the truck had a mechanical issues - this was the same excused used by Brooklyn Movers twice earlier. The representative from Gold Standard Movers also called to say the movers were not able to make it today because my items were the last load on the truck and they won't get to me until July 31st. When I shared the other story from the truck driver at Brooklyn Movers the representative from Gold Standard Movers said 'I think he told you that to lesson the blow!'
Fast forward to July 31st. My items arrive on a uhaul rented truck (they were picked up from a budget rental truck) and they won't unload until the remaining balance was paid in full ($2522.00) which included the $460.00 rental fee for the smaller truck.
As the items were unload the broken furniture began to arrive, broken legs on finer pieces of furniture as well as 15 inch piece of solid wood broken off the top of a chest of drawers. The individuals subcontracted from Brooklyn Movers accepted no responsibility for the broken items - only to say they unload the truck that was loaded at the warehouse.
Additionally, there were 3 other customers belongs mixed in with my items - including items which were at the surface seemed illegal to carry across state lines.
After placing calls to both Gold Standard Movers who told me there was little the could do except send me the information to file a claim, I called Brooklyn Movers. The representative there said that broken and missing items were to be expected given the distance from Madison Wisconsin to San Mateo and that these things happen!!!!!!!!!
The final piece of this story is the randomness of the increase in cost. The original quote was ~3600.00 and the final cost being ~5700.00 because of the extra cubic feet of560 quoted form Gold Standard and the 970 cubic feet measured by Brooklyn Movers.
My damaged items are valued at $0.60 a pound.
As a customer my experience leads me to this statement. The customer has no rights. The brokers and subcontractors get this fees and payments upfront and they know how to pass the buck when things go wrong.
I would not recommend GOLD STANDARD or BROOKLYN MOVERS given my experience over the last 50 days. I am happy to be contacted and discuss this situation with who ever would like to go into details and/or investigate these companies for their business practices.
We do apologize about any inconvenience you may have experienced with using our services We are trying to work with you throughout your move and make sure we can come to a mutual understating.
As far as the additional fees. This is not true If the movers can park next to the elevator they will still charge you if they have to walk more than 75 feet from the elevator to your door step. I understand if their was a miss communication with you and brad but please see the top section of the estimate that you signed with us.
Parol Evidence Rule:
As herein defined, the Parol Evidence Rule states that both parties put their agreement in writing, and all previous verbal statements come together in this writing, and this written contract cannot be changed or modified by parol (oral) evidence. In other words, once this contact is accepted this written agreement takes precedence over any verbal descriptions made by Gold Standard Relocation LLC through the process.
We do not deal with the claims process. This would be done through your movers. As stated yesterday , Please go through all of your belongings so you can document what you are missing and what is damaged. Only one claim can be filed per household. Please remember you have up to 90 days to file your claim. Please file your claim at www.csipros.org or call XXX-XXX-XXXX ext *** for assistance. Let me know if I can be anymore of assistance.
We want to work with you step by step to make sure we can you are happy with the outcome, we do understand how frustrating moving can be and want to assure you that we are doing everything we can to get this situation resolved.
In additional GSR can offer you 30 percent of your deposit to help you with your damaged items. Please let me know if you would like to proceed with this.
Please let us know how you would like to proceed. Thank you and have a great day.
Chose this company specifically because of their price guarantee. After a VERY extensive and specific inventory with a representative the cost still doubled from the original quote. Hidden fees. Had to call dozens of times to try to get clarity on why they kept raising the prices at every stage of the move. No communication on delivery window and then they lost several items. Decided not to file an insurance claim because they were so exhausting to even try to get ahold of for a real answer.
We are sorry to hear this considering that the last time we spoke everything seemed fine.
*** 06/14/2019 11:24:55 AM(Customer Service) Got bol (Bill of Lading) , called customer, he is understanding with his overages, I got 125.00 off the staid fee, based off the BOL (Bill Of Lading) he is going to be paying 1157.72 minus the 125. plus he need shuttle fee of 400.00 upon delivery, customer is aware of all these charges and is happy at this point in time. Thanked me and I also told him about claims if necessary. Please keep in mind that you were also delivered in 11 business days from the your pick up date.
So if there if anything else we can do to help fix this situation please let us know we are willing to help you in any way possible.
Beyond happy with Gold Standard Relocation. My move was INSANE!! So first we had to pick up half the house as my daughter and her kids are staying, then pick up my mothers belongings at her house two hours away, then drop off my mothers stuff in New Jersey and then deliver my stuff in New York. Schedule was tight with having to rent out the service elevator and I was expecting just a massive amount of stress. I am so glad I hired Gold Standard. I first talked to Taylor. He spent 4 days with me planning the entire move and making sure all the bases were covered. Every other moving company was more focused on how cheap they could get me rather than listening to what all I needed done! it was so aggravating. Then Quality Insurance called me. Garin was super nice and was able to discount my mothers king size bed and sofa that we planned on selling but couldnt and had to add one at the last minute. The move went off without a hitch. A very nice girl in customer service named Sam called me to let me know exactly what time the guys would be there in a couple days and the crew called me a few hours before they got here to let me know they were getting close. Juan, Laura, Mathew and their team leader Anthony did an amazing job packing my stuff and did an INCREDIBLE job packing my mother up (who is not easy to deal with lemme tell you) Everything arrived yesterday to both my mother and me and they set everyting up in the house. Mover even showed me how to hook up the modem thing that works the computer, which was super sweet of him to help this old woman with something he didnt even have to. Just over all super happy and super thankful and super not stressed! Thankyou!!!!!!!
Company was very helpful in getting me moved and setting everything up for the move. The movers were a little late but the company discounted me to make up for it. Will definitely use again and recommend them.
Gold Standard Relocation... where do I start, I scheduled a move (4 weeks in advance) from Sioux Falls SD to Berthoud CO. They said they would be here Monday 6/3/2019 with a back-up day of Tuesday of 6/4/2019... they didn't show up Monday 6/3 and nobody updated me until I called and complained and then they said over the phone after calling 3 different people that the truck broke down. So they said they would be here Tuesday so I waited and waited and waited some more.... I ended up calling again noonish Tuesday 6/4 and they told me that the movers over booked or the truck broke down.. keep in mind I took two days of work off at this point.. then they told me they would be at my house in SD Wednesday 6/6 between the hours of 3-5 so I took them at their word. Wednesday came and went I called another 3 times to get a hold of someone for them to tell me the same thing they have been telling me all week so far and that they would have someone for me tomorrow Thursday 6/7 between the hours of 3-5pm. Needless to say they never came Thursday either and they offered me a refund of my deposit basically saying you're on your own thank you for letting us borrow your money and I couldn't find anyone to move me at that short notice and I told them that.... I felt played and taken advantage of so their manager called me (keep in mind there was no urgency in helping unless I called in and got upset) forcing me to be to be someone I do not want to be and the manager told me he would have someone at my place by Monday 6/10 which I had no choice because I could not find a Uhaul for a one way in the tri-state area because of college getting out. I finally found a truck available in Colorado that my buddy drove out overnight to SD to help me out as I couldn't afford to take more time off work when it was supposed to be a 36 hr turn around in the first place. I let Gold Standard know this and they offered me less than half of my money back and they did not even deliver and I even made them aware of my position in this. I am now out over $3,000 personally by taking a week off of work and another $1,300 in paying for a Uhaul, Gas and my buddy driving out to help me move my stuff in the middle of the night on Saturday 6/8. I would never recommend these guys they do not care about the customer all they care about is money. Worst customer service I have ever received. you would think when you pay for a service and are promised certain things that the company you paid would deliver...; not the case.
Gold Standard acknowledges Mr. dissatisfaction , and now Gold Standard is revising its policy and procedure on " hard to service area's " Mr. did in fact contact our customer service team and advised us that Sun City Muscle movers had not shown . We in fact did reach out to them and a move of larger size happened before Mr. and impacted the entire move schedule . South Dakota , North Dakota , and Montana are just a few States that can be very hard to service , so Gold Standard did not think it was wise to Re-dispatch Mr. move , and push the pick up window out even farther . Pick up windows are only estimated time frames due to logistics of the trucks themselves , or larger moves that happen unexpectedly and carry over into the next scheduled move . On 6-05 The dispatch Manager from Gold Standard contacted Mr. , and explained the situation with the motor carrier running behind and then their truck broke down in fact on 6-5 at this point , Gold Standard offered to refund Mr. his full deposit of 772.52 . Mr. agreed at that point over the phone , but then later on contacted our Sales floor Manager and said he had no choice , he needed to be moved . Gold Standard then requested for Mr. to extend his pick up window to 6-15 and 6-16 , we in fact found a different motor carrier to service the move . Customer Service then received an email from Mr. on 6-7 stating he wanted to cancel his move and requested a full refund . Gold Standard at that point had already reserved the space Mr. needed in the truck 432 cf , Labor costs for the move its self , and Fuel needed to travel to South Dakota . Mr . ***'s case has now changed the process of Refunding our customers faster and more efficiently in harder to service areas , to avoid lost time from work , frustration , and hard ship .