Sent: Thursday, February 18, 9:AMSubject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] didn't qualify for the Day Money Back Guarantee cancellationShe was required to take advantage of the $buyout option in order to terminate her agreement Gold's Gym does apologize on behalf of the trainer not being available for [redacted] The club did offer to get this member set up with another trainer at that time to accommodate her needsUnfortunately, [redacted] didn't qualify for a refund on the training sessionsThe Personal Training agreement states sessions are non-refundableAll members have business days to read over the terms and conditions of the agreement and cancel to receive a refund if they do not wish to continue with the servicesSince the training package was a 10-pack and not a financed package, it's not eligible to be cancelledWe do apologize for any inconvenience this has caused the memberAccording to [redacted] , this member did take advantage of the buyout option and her account has been cancelled as of 1/8/ Attached are the gym membership and Personal Training agreements, as well as notes taken by the club and [redacted] for review Thank you, -- Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do understand that they stick to the business agreement and it was a mistake on my part to have not read the full contract but at the same time they cannot have their employe make falls promises and services that they cannot provideThey main reason for me to have joined Gold's Gym is that they said they had a Racquetball CourtIt was purely because of this reason that we decided to join the gymI was willing to accept the carelessness on my end for the day money back program (which was actually their fault) but the lack of service which they promised is not acceptableAt this point, I would like them to deduct the monthly membership for the past months and reimburse the remainingIt's been extremely discouraging for me to go to Gold's gym because of the treatment that I have received from themThey need to honor their verbal agreement as well if they are going by the contractThey should not be allowed to do business if they feel that they can lie to the customers day in and out and then fool them into joining their facilityBusiness ethics is something that they need to follow Regards, [redacted] ***
Sent: Friday, February 05, 11:AMSubject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] did not qualify for the Day Money Back Guarantee program she opted to completeShe agreed to the requirements that were listed in order to qualify and signed the agreementOne of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilledThe member did not work out times per week during the first week or during the fourth week The specific package the member chose would have saved her more money in the long runGold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signedGold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board Attached is the agreement and Day Money Back Guarantee sign-ins/cancellation request for review Thank you, Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAs the gym stated they attempt to send an email on 3/7/and it was returnEmails are return immediately so why did it take days later to resendAnd because no one called or spoke with me to verify the email or state that it need to be corrected lets me know they had the correct email the entire timeIf your payment dont go through they will call you immediately, why dont they use this same protocal when clients has enrolled and charged for new products and servicesAnother error is that I didnt join 3/7/I enrolled months before 3/7/Another error is I didnt use sessions, however I was charged for sessionsIts sad to see that this gym cares less about not just the clients but also the trainersThats why the trainer that sign me up and the one who trained me no longer works for this gymIts unfortunate this gym lacks quality, empaty, fairness and professionalismI have yet been called, not regarding this issue, about my knee I hurt while training (which I'm sure was ddocumented but thank God for witnesses) or about apologizing for not being treated fairly in regards to the truth about signing up with training sessionsI am very displeased and not satisfied and will be speaking with other professionals to help me resolve this matter, no only for me but for everyone else who has became a victim to this gym untrustworthinessThank You! The hour policy is not to protect the trainer but more so a marketing strategy put in place to hold clients accountable for everything even they are not at faultI have been notified been notified by my trainer by text minutes after my session was suppose to start while standing around waitingSo again Golds Gym what is is place to protect your clients? NothingI understand that unpredictable things takes place in life and prevent us from being as prompt as we would likeAgain like I stated in person and now reporting, I cacancelled sessions due to serving our community as a Investigator with [redacted] and this career is unpredictable in which cause me to sometimes get off at 1am in the morningThis gym has the ability to help its clients and as I was told its according to their discretion
Sent: Friday, January 08, 2:PMSubject: Complaint ID: [redacted] Good afternoon, After reviewing this member's complaint and agreement with Gold's Gym, there were no signatures on fileHer account has been removed from collections with [redacted] and the gym membership has been cancelled Thank you, Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym had no intentions of being disrespectfulThe proof that is attached is satisfactory to remove the account from collections and cancel [redacted] has been contacted to remove the debt with their officeThe account has successfully been cancelled with no further dueGold's Gym does apologize for any inconvenience this may have caused you and wish you nothing but strength and wellness in the future Thank you,
Dear Mr [redacted] , After reviewing the account, the billing company is indeed stating they did not receive a cancellation request The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations It is impossible to take action on a request we never received The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money We will be more than happy to process the cancellation request as soon as we actually receive itThank you
On February 10, Gold's Gym Houston entered into a Member Transfer Agreement with [redacted] [redacted] Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to continue working out without interruption Notification concerning the transfer of the memberships to Gold's Gym was [redacted] 's responsibility It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others [redacted] has the option to cancel her Gold's membership as requested Effective today, February 24, 2016, her membership has been cancelled with no further payments dueThank you
Sent: Thursday, February 18, 2016 9:01 AMSubject: Complaint ID: [redacted] Good morning, ... After reviewing this member's account, [redacted] contacted [redacted] and was offered a rate at 50% of her original monthly amount of $33.50. Her monthly dues are now $16.75. Thank you, -- Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Sent: Wednesday, February 10, 1:PMSubject: *** Good afternoon, After reviewing ***
***'s complaint, the member should have received clearance from her doctor before signing the gym membershipThere is a Health Representations and Agreements clause the member has signed off stating the member represents and warrants they are in good physical condition and has no medical impairment that could prevent use of facilitiesThis paragraph also states the member acknowledges Gold's Gym has not given any medical advice before or after member joins the gymThe member is also acknowledging and agreeing to discuss any health or medical concerns with their physician or health professional before using Gold's Gym facilities. Per the *** Health Spa Act, all members have business days to cancel the agreement and receive a full refund if they disagree with the terms and conditions of the agreement they signed.
A member may cancel if they become totally and permanently disabled after the date the agreement was signedMember's are required to submit proof from their doctorThe Dr.'s note that was provided by the member, states *** is under the doctor's care and should avoid strenuous activity for one yearThis does not prove she has a permanent disability, therefore, her proof was not sufficient.
The member will have to contact *** *** *** to resolve her debt and cancelAttached is her gym membership and Personal Training membership for review.
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** *** Phone: 281-259-Fax: 281-500-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I find this response to be utterly disrespectfulPlease find the attached second letter from a second physician that was provided to themI sent the original copy from my oncologist to their corporate office in ***, which was "never received." When I spoke to their onsite Manager, he told me that cancer which debilitated me from exercising did not qualify me from terminating their contract, which is contradictory to their contract(This is confirmed by the multiple veterans across the US who have filed suits against Gold's Gym after losing limbs and being sent to collections after failing to be able to terminate their contract due to medical necessity.) Because I did not want to be sent to collections, I gave my credit card information to the onsite manager to pay go on auto-pay for the remainder of my membership(Which is still utterly absurd!) Even after that, they charged my very valid credit card one time and sent me to collectionsSo, after it all, I provided them medical proof, on letter head TWICEClearly cancer at the age of which makes you go into cardiac arrhythmia while walking is not medically debilitating enough for those who have to squeeze out every pennyI gave up and paid the unethical crooks, told them to set me up on auto-pay, and they still sent me to collectionsEveryone knows someone who has been touched by cancer--I surely hope that they would not treat a loved one this way, because it's despicable.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: Ashley S*** *** Sent: Wednesday, February 03, 4:PMSubject:
Complaint ID: *** Good afternoon, This member originally joined *** ***Since *** *** closed for non payment of rent, Gold's Gym acquired the members of that location since the facility was within a mile radius.
In the agreement that was signed by *** *** and ***, it states you may cancel the agreement if the health spa goes out of business and does not provide facilities within miles of the facility in which you are enrolled or if the health spa moves miles from the facility in which you are enrolled.
Mr*** became a member of Gold's Gym due to the agreement that was signedThe cancellation policy is stated in the agreement and *** *** is able to assist member's with their cancellation requestsOn 2/19/16, the member and *** spoke and the member stated not to cancel the account yet.
*** *** *** is Gold's Gym's collection companyThrough *** *** ***, Gold's Gym offers an Amnesty program that allows a delinquent member in collections to take advantage of signing the Amnesty agreement and fulfilling those terms, in order to resolve their debtIt is an opportunity for the member to remain active and continue reaching the goals set in place when joining the gym as well as resolving their debt with *** *** ***.
Attached are *** notes in regards to Mr***' account and his agreement for review.
Thank you,
Ashley S***
Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** *** *** ***
*** ***
Sent: Thursday, February 04, 4:PMTo: *** *** ***Subject: Complaint ID: ***
Good afternoon, Per the agreement that was signed between Gold's Gym and *** ***, the member may cancel if they become totally and permanently disabled after the date the contract takes affectThe member must be able to provide proof from their doctor, on a letterhead, stating they've become permanently disabledThe member did not qualify to cancel per medical at the time of her requests because Gold's Gym did not receive sufficient proof from this member.
The member spoke with *** in June and to a club representative in August in regards to the cancellation and what needed to be provided in order to qualifyThe club was informed by the member that she was going to contact *** and take advantage of the $buyout option.
The member is responsible for the agreement that was signed and will need to contact *** *** *** to resolve the debt on file in order to cancelGold's Gym does stick to the terms and conditions that were signed by the memberAttached is the agreement and notes taken by the club representatives and by *** representatives for review
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** ***
After reveiwing *** *** situation Gold's Gym has cancelled his Personal Training agreement and will be refunding him $ The refund includes the initial $downpayment and drafts of $each The refund will be in check form mailed to his current address and should be received within days Gold's Gym apologizes for the time and trouble this misunderstanding has caused *** *** Thank you
Gold's Gym is more than happy to work with Mr*** to improve his Gold's Gym experience Our offer to have him meet with a trainer to help get him started towards his fitness goals stands Gold's Gym apologizes for any misinformation or miscommunication but always stands by the agreement signed between Gold's Gym and the member The agreement is never between the member and Gold's Gym staff This is written in detail in the agreement:
"Do not sign this Agreement until you have read both sidesThe terms on each side of this form are a part of this AgreementMember is entitled to a completely fillcopy of this Agreement
By signing this Agreement, Member acknowledges that (A) This Agreement is a contract that will become legally binding upon its acceptance by Gold’s Gym, (B) Member has examined
the gym facilities and accepts them in the present condition, (C) Gold’s Gym makes no representations or warranties to Member, either expressed or implied, except to the extent
expressly set forth in this Agreement and (D) The effective date of membership hereunder shall be within six months after the date of Member’s signature belowThis Agreement constitutes
the entire agreement between the parties hereto with respect to the subject matter hereof and supersedes any and all prior agreements, written or oral, with respect to such subject matter."
Dear Mr***,
After reviewing the account, the billing company is indeed stating they did not receive a cancellation request The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations
It is impossible to take action on a request we never received The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money We will be more than happy to process the cancellation request as soon as we actually receive itThank you
It is unfortunate that you feel upset and we apologize if the specific services purchased were misunderstoodAccording to the personal training agreement, you purchased six minute personal
training sessions, five of which, have been used and were left unpaidGold's Gym strives to ensure member satisfaction with personal training services and would like the opportunity to resolve this concern by standing by the original agreement signed and offer to complete your remaining session(s) with a new personal trainer once your account is currentYou will be given an introductory session at no charge so that a fitness professional can discuss your specific goals and requests to ensure you are scheduled with the trainer that best suits your needsWe feel this is a generous request based on the inappropriate language that you chose to use when communicating with our staff members
Gold's Gym's lawyer is currently working on this caseThe collection company has been contacted to stop all attempts on collections until further noticeThank you,
Sent: Thursday, February 18, 9:AMSubject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] didn't qualify for the Day Money Back Guarantee cancellationShe was required to take advantage of the $buyout option in order to terminate her agreement Gold's Gym does apologize on behalf of the trainer not being available for [redacted] The club did offer to get this member set up with another trainer at that time to accommodate her needsUnfortunately, [redacted] didn't qualify for a refund on the training sessionsThe Personal Training agreement states sessions are non-refundableAll members have business days to read over the terms and conditions of the agreement and cancel to receive a refund if they do not wish to continue with the servicesSince the training package was a 10-pack and not a financed package, it's not eligible to be cancelledWe do apologize for any inconvenience this has caused the memberAccording to [redacted] , this member did take advantage of the buyout option and her account has been cancelled as of 1/8/ Attached are the gym membership and Personal Training agreements, as well as notes taken by the club and [redacted] for review Thank you, -- Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do understand that they stick to the business agreement and it was a mistake on my part to have not read the full contract but at the same time they cannot have their employe make falls promises and services that they cannot provideThey main reason for me to have joined Gold's Gym is that they said they had a Racquetball CourtIt was purely because of this reason that we decided to join the gymI was willing to accept the carelessness on my end for the day money back program (which was actually their fault) but the lack of service which they promised is not acceptableAt this point, I would like them to deduct the monthly membership for the past months and reimburse the remainingIt's been extremely discouraging for me to go to Gold's gym because of the treatment that I have received from themThey need to honor their verbal agreement as well if they are going by the contractThey should not be allowed to do business if they feel that they can lie to the customers day in and out and then fool them into joining their facilityBusiness ethics is something that they need to follow Regards, [redacted] ***
Sent: Friday, February 05, 11:AMSubject: Complaint ID: [redacted] Good morning, After reviewing this member's account, [redacted] did not qualify for the Day Money Back Guarantee program she opted to completeShe agreed to the requirements that were listed in order to qualify and signed the agreementOne of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilledThe member did not work out times per week during the first week or during the fourth week The specific package the member chose would have saved her more money in the long runGold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signedGold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board Attached is the agreement and Day Money Back Guarantee sign-ins/cancellation request for review Thank you, Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAs the gym stated they attempt to send an email on 3/7/and it was returnEmails are return immediately so why did it take days later to resendAnd because no one called or spoke with me to verify the email or state that it need to be corrected lets me know they had the correct email the entire timeIf your payment dont go through they will call you immediately, why dont they use this same protocal when clients has enrolled and charged for new products and servicesAnother error is that I didnt join 3/7/I enrolled months before 3/7/Another error is I didnt use sessions, however I was charged for sessionsIts sad to see that this gym cares less about not just the clients but also the trainersThats why the trainer that sign me up and the one who trained me no longer works for this gymIts unfortunate this gym lacks quality, empaty, fairness and professionalismI have yet been called, not regarding this issue, about my knee I hurt while training (which I'm sure was ddocumented but thank God for witnesses) or about apologizing for not being treated fairly in regards to the truth about signing up with training sessionsI am very displeased and not satisfied and will be speaking with other professionals to help me resolve this matter, no only for me but for everyone else who has became a victim to this gym untrustworthinessThank You! The hour policy is not to protect the trainer but more so a marketing strategy put in place to hold clients accountable for everything even they are not at faultI have been notified been notified by my trainer by text minutes after my session was suppose to start while standing around waitingSo again Golds Gym what is is place to protect your clients? NothingI understand that unpredictable things takes place in life and prevent us from being as prompt as we would likeAgain like I stated in person and now reporting, I cacancelled sessions due to serving our community as a Investigator with [redacted] and this career is unpredictable in which cause me to sometimes get off at 1am in the morningThis gym has the ability to help its clients and as I was told its according to their discretion
Sent: Friday, January 08, 2:PMSubject: Complaint ID: [redacted] Good afternoon, After reviewing this member's complaint and agreement with Gold's Gym, there were no signatures on fileHer account has been removed from collections with [redacted] and the gym membership has been cancelled Thank you, Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted]
Gold's Gym had no intentions of being disrespectfulThe proof that is attached is satisfactory to remove the account from collections and cancel [redacted] has been contacted to remove the debt with their officeThe account has successfully been cancelled with no further dueGold's Gym does apologize for any inconvenience this may have caused you and wish you nothing but strength and wellness in the future Thank you,
Dear Mr [redacted] , After reviewing the account, the billing company is indeed stating they did not receive a cancellation request The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations It is impossible to take action on a request we never received The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money We will be more than happy to process the cancellation request as soon as we actually receive itThank you
On February 10, Gold's Gym Houston entered into a Member Transfer Agreement with [redacted] [redacted] Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to continue working out without interruption Notification concerning the transfer of the memberships to Gold's Gym was [redacted] 's responsibility It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others [redacted] has the option to cancel her Gold's membership as requested Effective today, February 24, 2016, her membership has been cancelled with no further payments dueThank you
Sent: Thursday, February 18, 2016 9:01 AMSubject: Complaint ID: [redacted] Good morning, ... After reviewing this member's account, [redacted] contacted [redacted] and was offered a rate at 50% of her original monthly amount of $33.50. Her monthly dues are now $16.75. Thank you, -- Ashley S [redacted] Club Specialist Gold's Gym Houston (Corporate) [redacted] ***
Sent: Wednesday, February 10, 1:PMSubject: *** Good afternoon, After reviewing ***
***'s complaint, the member should have received clearance from her doctor before signing the gym membershipThere is a Health Representations and Agreements clause the member has signed off stating the member represents and warrants they are in good physical condition and has no medical impairment that could prevent use of facilitiesThis paragraph also states the member acknowledges Gold's Gym has not given any medical advice before or after member joins the gymThe member is also acknowledging and agreeing to discuss any health or medical concerns with their physician or health professional before using Gold's Gym facilities. Per the *** Health Spa Act, all members have business days to cancel the agreement and receive a full refund if they disagree with the terms and conditions of the agreement they signed.
A member may cancel if they become totally and permanently disabled after the date the agreement was signedMember's are required to submit proof from their doctorThe Dr.'s note that was provided by the member, states *** is under the doctor's care and should avoid strenuous activity for one yearThis does not prove she has a permanent disability, therefore, her proof was not sufficient.
The member will have to contact *** *** *** to resolve her debt and cancelAttached is her gym membership and Personal Training membership for review.
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** *** Phone: 281-259-Fax: 281-500-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I find this response to be utterly disrespectfulPlease find the attached second letter from a second physician that was provided to themI sent the original copy from my oncologist to their corporate office in ***, which was "never received." When I spoke to their onsite Manager, he told me that cancer which debilitated me from exercising did not qualify me from terminating their contract, which is contradictory to their contract(This is confirmed by the multiple veterans across the US who have filed suits against Gold's Gym after losing limbs and being sent to collections after failing to be able to terminate their contract due to medical necessity.) Because I did not want to be sent to collections, I gave my credit card information to the onsite manager to pay go on auto-pay for the remainder of my membership(Which is still utterly absurd!) Even after that, they charged my very valid credit card one time and sent me to collectionsSo, after it all, I provided them medical proof, on letter head TWICEClearly cancer at the age of which makes you go into cardiac arrhythmia while walking is not medically debilitating enough for those who have to squeeze out every pennyI gave up and paid the unethical crooks, told them to set me up on auto-pay, and they still sent me to collectionsEveryone knows someone who has been touched by cancer--I surely hope that they would not treat a loved one this way, because it's despicable.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: Ashley S*** *** Sent: Wednesday, February 03, 4:PMSubject:
Complaint ID: *** Good afternoon, This member originally joined *** ***Since *** *** closed for non payment of rent, Gold's Gym acquired the members of that location since the facility was within a mile radius.
In the agreement that was signed by *** *** and ***, it states you may cancel the agreement if the health spa goes out of business and does not provide facilities within miles of the facility in which you are enrolled or if the health spa moves miles from the facility in which you are enrolled.
Mr*** became a member of Gold's Gym due to the agreement that was signedThe cancellation policy is stated in the agreement and *** *** is able to assist member's with their cancellation requestsOn 2/19/16, the member and *** spoke and the member stated not to cancel the account yet.
*** *** *** is Gold's Gym's collection companyThrough *** *** ***, Gold's Gym offers an Amnesty program that allows a delinquent member in collections to take advantage of signing the Amnesty agreement and fulfilling those terms, in order to resolve their debtIt is an opportunity for the member to remain active and continue reaching the goals set in place when joining the gym as well as resolving their debt with *** *** ***.
Attached are *** notes in regards to Mr***' account and his agreement for review.
Thank you,
Ashley S***
Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** *** *** ***
*** ***
Sent: Thursday, February 04, 4:PMTo: *** *** ***Subject: Complaint ID: ***
Good afternoon, Per the agreement that was signed between Gold's Gym and *** ***, the member may cancel if they become totally and permanently disabled after the date the contract takes affectThe member must be able to provide proof from their doctor, on a letterhead, stating they've become permanently disabledThe member did not qualify to cancel per medical at the time of her requests because Gold's Gym did not receive sufficient proof from this member.
The member spoke with *** in June and to a club representative in August in regards to the cancellation and what needed to be provided in order to qualifyThe club was informed by the member that she was going to contact *** and take advantage of the $buyout option.
The member is responsible for the agreement that was signed and will need to contact *** *** *** to resolve the debt on file in order to cancelGold's Gym does stick to the terms and conditions that were signed by the memberAttached is the agreement and notes taken by the club representatives and by *** representatives for review
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***
*** ** ***
After reveiwing *** *** situation Gold's Gym has cancelled his Personal Training agreement and will be refunding him $ The refund includes the initial $downpayment and drafts of $each The refund will be in check form mailed to his current address and should be received within days Gold's Gym apologizes for the time and trouble this misunderstanding has caused *** *** Thank you
Gold's Gym is more than happy to work with Mr*** to improve his Gold's Gym experience Our offer to have him meet with a trainer to help get him started towards his fitness goals stands Gold's Gym apologizes for any misinformation or miscommunication but always stands by the agreement signed between Gold's Gym and the member The agreement is never between the member and Gold's Gym staff This is written in detail in the agreement:
"Do not sign this Agreement until you have read both sidesThe terms on each side of this form are a part of this AgreementMember is entitled to a completely fillcopy of this Agreement
By signing this Agreement, Member acknowledges that (A) This Agreement is a contract that will become legally binding upon its acceptance by Gold’s Gym, (B) Member has examined
the gym facilities and accepts them in the present condition, (C) Gold’s Gym makes no representations or warranties to Member, either expressed or implied, except to the extent
expressly set forth in this Agreement and (D) The effective date of membership hereunder shall be within six months after the date of Member’s signature belowThis Agreement constitutes
the entire agreement between the parties hereto with respect to the subject matter hereof and supersedes any and all prior agreements, written or oral, with respect to such subject matter."
Being charged for stuff I was unaware of
When I signed up them made canceling sound so easy
Dear Mr***,
After reviewing the account, the billing company is indeed stating they did not receive a cancellation request The agreement specifically states to send request via certified mail, this requirement is to protect the consumer and to avoid these exact situations
It is impossible to take action on a request we never received The billing company did inform you if you can provide the receipt for the certified mail we can proceed from there.This is in no way an attempt to "scam" you out of your money We will be more than happy to process the cancellation request as soon as we actually receive itThank you
It is unfortunate that you feel upset and we apologize if the specific services purchased were misunderstoodAccording to the personal training agreement, you purchased six minute personal
training sessions, five of which, have been used and were left unpaidGold's Gym strives to ensure member satisfaction with personal training services and would like the opportunity to resolve this concern by standing by the original agreement signed and offer to complete your remaining session(s) with a new personal trainer once your account is currentYou will be given an introductory session at no charge so that a fitness professional can discuss your specific goals and requests to ensure you are scheduled with the trainer that best suits your needsWe feel this is a generous request based on the inappropriate language that you chose to use when communicating with our staff members
Gold's Gym's lawyer is currently working on this caseThe collection company has been contacted to stop all attempts on collections until further noticeThank you,