On February 10, Gold's Gym Houston entered into a Member Transfer Agreement with *** *** *** *** Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to
continue working out without interruption Notification concerning the transfer of the memberships to Gold's Gym was *** ***'s responsibility It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others *** *** has the option to cancel her Gold's membership as requested Effective today, February 24, 2016, her membership has been cancelled with no further payments dueThank you
Sent: Friday, February 05, 11:AMSubject: Complaint ID: *** Good morning, After reviewing
this member's account, *** *** did not qualify for the Day Money Back Guarantee program she opted to completeShe agreed to the requirements that were listed in order to qualify and signed the agreementOne of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilledThe member did not work out times per week during the first week or during the fourth week. The specific package the member chose would have saved her more money in the long runGold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signedGold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board.
Attached is the agreement and Day Money Back Guarantee sign-ins/cancellation request for review.
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***
On February 10, Gold's Gym Houston entered into a Member Transfer Agreement with *** *** *** *** Houston was closing their Barker Cypress location and this agreement provided the Blast members the opportunity to
continue working out without interruption Notification concerning the transfer of the memberships to Gold's Gym was *** ***'s responsibility It is understandable that not all members were immediately aware of the transfer and while some appreciated the opportunity provided by Gold's, it did not work for others *** *** has the option to cancel her Gold's membership as requested Effective today, February 24, 2016, her membership has been cancelled with no further payments dueThank you
Sent: Friday, February 05, 11:AMSubject: Complaint ID: *** Good morning, After reviewing
this member's account, *** *** did not qualify for the Day Money Back Guarantee program she opted to completeShe agreed to the requirements that were listed in order to qualify and signed the agreementOne of the statements in the list of requirements is the member forfeits their right of cancellation and refund if any of the requirements are not fulfilledThe member did not work out times per week during the first week or during the fourth week. The specific package the member chose would have saved her more money in the long runGold's Gym apologizes that she feels like she was lied to and feels as though there is no honor in the agreements that are signedGold's Gym does stick to the terms and conditions of what the members sign off on and treats all members the same across the board.
Attached is the agreement and Day Money Back Guarantee sign-ins/cancellation request for review.
Thank you,
Ashley S*** Club Specialist Gold's Gym Houston (Corporate) *** ** ***