Ms. [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on March 9, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2016-04-03 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted] (US Only)
Hello,I would like to re-open the complaint since BellaAtHome did not refund me nor send me the product. The complaint ID is #[redacted]. The terms were that I had to send them back the item before the 12 of july, but I did not received it yet. So, I can't send it back to them and I can't be refunded.Please help me fix this with BellaAtHomeRegards,[redacted]
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 15, 2015. The terms of the offer that you agreed to at the time of your order clearly state...
that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2015-07-15 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Please write the RMA number prominently on the outside of the shipping package. Our return shipping address is: [redacted]
[redacted]
[redacted]
Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted]
Mr. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 29, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on May 7, 2016. According to our records the first contact we had requesting the cancelation of your account was on May 10, 2016. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted] (US Only)
My complaint is that I NEVER contacted Bella at Home by phone or online and yet they started sending THEIR PRODUCT and charging me $103.04 for 4 months!!! This is FRAUD!!! All I did was call The original company Blizzard White at their Toll Free Phone Number displayed on my TV screen for a 1 month trial Offer for, I believe $ 1.03 and $ 3.90 to ship. I received no order paperwork with their product. Because I had Lumbar Fusion Spine Surgery, I was unable to access my email. I called BOTH companies to cancel both orders, February 2, 2016. I filed Complaints with the Revdex.com to also alert the Public of these Scams! I will NEVER ORDER AGAIN FROM A TV COMMERCIAL!!! I trust the Revdex.com hoping andpraying they can help me. Sincerely, [redacted]
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 8, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on August 22, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home ###-###-#### (US Only)
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 26, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...
to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on April 12, 2016. You will not receive any other shipments or charges. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 50% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $46.07 was issued on April 12, 2016. Thank you, Bella at Home Customer Service Team
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 24, 2016. The terms of the offer that you agreed to at the time of your order clearly state that...
you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2016-03-20 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Return shipping address: 7565 Commercial Way Unit E Henderson, NV 89011 Sincerely, Bella at Home ###-###-####
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 17, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on June 27, 2016 and charged for one additional package after that. According to our records the first contact we had requesting the cancelation of your account was on August 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Tell us why here...Ms. [redacted] We have received your complaint from the Revdex.com and take your complaint seriously. Your original order had declined and never went through. You do not have an active account with us. We apologize for any confusion, and always do our best to resolve any...
customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can. Sincerely,Olivia M[redacted]
Ms. [redacted],We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and we have received your product back. You will not receive any charges for the product.We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####.Sincerely,Bella At Home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. While the company is refunding the fee of $94 I am not sure if I should still return the product or throw it away since I cannot use it. Can the Revdex.com find out from the company if I should still return the product? In addition, I would appreciate it if the Revdex.com could notify the company that while they allege that they are stating their terms and conditions they are still misrepresenting the "free" trial product and actually charging customers for a product that is being advertised as free. In addition, the company needs to provide adequate customer service training to it's staff. When I spoke with a customer service representative I asked to speak with a supervisor. I was told that a supervisor was not available at that moment and when I offered to wait for one to become available I was told that a supervisor would call me back that same day. I never received a return phone call - very poor customer service. Thanks very much for your assistance.
Regards,
[redacted]
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. Sincerely, Bella At Home
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a...
10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 3, 2016. We have gone ahead and issued you a refund of $70.73 in lieu of returning the product for a full refund. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Today I checked my account and this company charge my account again $9.41. They never credit my account. I do not want the product and I want my money back immediately. Again they are liar and crooks. I spoke with them approximately 5 minutes after they claim I placed an order. I did not place an order. I was told I was rewarded a free reward. They keep trying to make me accept something I do not want. I asked them to cancel immediately. They did not do what they stated they charge my card again after I reversed the order and after telling you as a courtesy they refunded my $9.41 this is not true.
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. Sincerely, Bella At Home
Ms. [redacted] We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your orderprocessing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on April 30, 2015. According to our records the first contact we had requesting the cancelation of your account was on April 30, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.Your account remains canceled and you will not receive any further shipments or charges.Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted]
your statements are only partially true as is with most deceptive practice. I did not see the charge you say was a notification in the agreement. If you'll notice many complaints concerning your business practices are similar to mine. Most agreements are to protect the seller from further pay outs. Yours, if there was one was not noticeable. Also, one of your representatives called to confirm my agreement and she was told by me that I was not aware that I agreed to a contract and to cancel it. She did not and I received no email confirmation that I was still in a contract with your company. The merchandise arrived after the date it was to be returned. Anyone with a sound mind would realize that a consumer sampling a $1.09 product was not going to purchase something for almost 10 times its price. After I called to complain, my number went to an automatic statement that my account was closed. Curiously I have not seen one of your advertisements since. I was obviously targeted, taken advantage of and removed from your list. JMHO. If you were a reputable company you would have no problem refunding the 2 charges of $94.31. We'll see if you are customer service oriented or deliberately taking advantage of people on the Internet. I hope the Revdex.com can review the complaints on the websites and respond in my favor if you are not honorable enough to do it yourself. JMHO.
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 28, 2017. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on March 8, 2017 and one additional package after that. The first time we heard from you regarding the cancellation of your account was on April 13, 2017 when you cancelled your account with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, the representative provided you with an immediate 60% refund of $56.59 on April 13, 2017 on your recent charge. The previous charges are non-refundable. Your account remains canceled and you will not receive any further shipments or charges. Thank you, Bella at Home Customer Service Team [redacted]
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10...
day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on February 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your most recent shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Ms. [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 1, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on March 9, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2016-04-03 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted] (US Only)
Hello,I would like to re-open the complaint since BellaAtHome did not refund me nor send me the product. The complaint ID is #[redacted]. The terms were that I had to send them back the item before the 12 of july, but I did not received it yet. So, I can't send it back to them and I can't be refunded.Please help me fix this with BellaAtHomeRegards,[redacted]
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 15, 2015. The terms of the offer that you agreed to at the time of your order clearly state...
that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2015-07-15 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Please write the RMA number prominently on the outside of the shipping package. Our return shipping address is: [redacted]
[redacted]
[redacted]
Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted]
Mr. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 29, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on May 7, 2016. According to our records the first contact we had requesting the cancelation of your account was on May 10, 2016. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home [redacted] (US Only)
My complaint is that I NEVER contacted Bella at Home by phone or online and yet they started sending THEIR PRODUCT and charging me $103.04 for 4 months!!! This is FRAUD!!! All I did was call The original company Blizzard White at their Toll Free Phone Number displayed on my TV screen for a 1 month trial Offer for, I believe $ 1.03 and $ 3.90 to ship. I received no order paperwork with their product. Because I had Lumbar Fusion Spine Surgery, I was unable to access my email. I called BOTH companies to cancel both orders, February 2, 2016. I filed Complaints with the Revdex.com to also alert the Public of these Scams! I will NEVER ORDER AGAIN FROM A TV COMMERCIAL!!! I trust the Revdex.com hoping andpraying they can help me. Sincerely, [redacted]
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on August 8, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on August 22, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund. If you should need further assistance, please contact our Customer Service Center. Thank you, Bella at Home ###-###-#### (US Only)
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 26, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...
to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on April 12, 2016. You will not receive any other shipments or charges. The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 50% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $46.07 was issued on April 12, 2016. Thank you, Bella at Home Customer Service Team
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 24, 2016. The terms of the offer that you agreed to at the time of your order clearly state that...
you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on June 20, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. The Trial portion of the product is yours to keep. If you do not wish to be charged for the included Complete Program portion of the shipment, then that portion of the shipment must be returned to us unopened and undamaged by the due date below. Returns will not be recognized without an RMA number. Your RMA number is [redacted]. Your package must be received back to our warehouse before 2016-03-20 to avoid being charged $92.13 for the Complete Program. The initial shipping costs are not refundable. Return shipping address: 7565 Commercial Way Unit E Henderson, NV 89011 Sincerely, Bella at Home ###-###-####
Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on June 17, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on June 27, 2016 and charged for one additional package after that. According to our records the first contact we had requesting the cancelation of your account was on August 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. To this day, we have not received your returned shipment, therefore, your account is not eligible for a refund. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Tell us why here...Ms. [redacted] We have received your complaint from the Revdex.com and take your complaint seriously. Your original order had declined and never went through. You do not have an active account with us. We apologize for any confusion, and always do our best to resolve any...
customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can. Sincerely,Olivia M[redacted]
Ms. [redacted],We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and we have received your product back. You will not receive any charges for the product.We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####.Sincerely,Bella At Home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. While the company is refunding the fee of $94 I am not sure if I should still return the product or throw it away since I cannot use it. Can the Revdex.com find out from the company if I should still return the product? In addition, I would appreciate it if the Revdex.com could notify the company that while they allege that they are stating their terms and conditions they are still misrepresenting the "free" trial product and actually charging customers for a product that is being advertised as free. In addition, the company needs to provide adequate customer service training to it's staff. When I spoke with a customer service representative I asked to speak with a supervisor. I was told that a supervisor was not available at that moment and when I offered to wait for one to become available I was told that a supervisor would call me back that same day. I never received a return phone call - very poor customer service. Thanks very much for your assistance.
Regards,
[redacted]
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. Sincerely, Bella At Home
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on March 22, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a...
10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on April 3, 2016. We have gone ahead and issued you a refund of $70.73 in lieu of returning the product for a full refund. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Today I checked my account and this company charge my account again $9.41. They never credit my account. I do not want the product and I want my money back immediately. Again they are liar and crooks. I spoke with them approximately 5 minutes after they claim I placed an order. I did not place an order. I was told I was rewarded a free reward. They keep trying to make me accept something I do not want. I asked them to cancel immediately. They did not do what they stated they charge my card again after I reversed the order and after telling you as a courtesy they refunded my $9.41 this is not true.
Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can. Sincerely, Bella At Home
Ms. [redacted] We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on April 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you...
were to have a 10 day trial period starting from the date of your orderprocessing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer serviceteam and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on April 30, 2015. According to our records the first contact we had requesting the cancelation of your account was on April 30, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package.Your account remains canceled and you will not receive any further shipments or charges.Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted]
your statements are only partially true as is with most deceptive practice. I did not see the charge you say was a notification in the agreement. If you'll notice many complaints concerning your business practices are similar to mine. Most agreements are to protect the seller from further pay outs. Yours, if there was one was not noticeable. Also, one of your representatives called to confirm my agreement and she was told by me that I was not aware that I agreed to a contract and to cancel it. She did not and I received no email confirmation that I was still in a contract with your company. The merchandise arrived after the date it was to be returned. Anyone with a sound mind would realize that a consumer sampling a $1.09 product was not going to purchase something for almost 10 times its price. After I called to complain, my number went to an automatic statement that my account was closed. Curiously I have not seen one of your advertisements since. I was obviously targeted, taken advantage of and removed from your list. JMHO. If you were a reputable company you would have no problem refunding the 2 charges of $94.31. We'll see if you are customer service oriented or deliberately taking advantage of people on the Internet. I hope the Revdex.com can review the complaints on the websites and respond in my favor if you are not honorable enough to do it yourself. JMHO.
Ms. [redacted], We recently received your complaint #[redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on February 28, 2017. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on March 8, 2017 and one additional package after that. The first time we heard from you regarding the cancellation of your account was on April 13, 2017 when you cancelled your account with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, the representative provided you with an immediate 60% refund of $56.59 on April 13, 2017 on your recent charge. The previous charges are non-refundable. Your account remains canceled and you will not receive any further shipments or charges. Thank you, Bella at Home Customer Service Team [redacted]
Ms. [redacted], We recently received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 20, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 10...
day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on February 1, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your most recent shipment for a full refund. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)