Mr. [redacted], In a recent audit of our records, this complaint has not been responded to. We sincerely apologize. We received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 18, 2015. The terms of...
the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on October 8, 2015. According to our records the first contact we had requesting the cancelation of your account was on October 8, 2015. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Ms. [redacted], We recently received your complaint # [redacted]from the Revdex.com regarding your Bella at Home account. Accordingto our records, we received your order on July 29, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that“you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on September 14, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. We have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home ###-###-####
Mr. [redacted], In a recent audit of our records, this complaint has not been responded to. We sincerely apologize. We received your complaint from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on September 18, 2015. The terms of...
the offer that you agreed to at the time of your order clearly state that you were to have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $92.13 on October 8, 2015. According to our records the first contact we had requesting the cancelation of your account was on October 8, 2015. Your account remains canceled and you will not receive any further shipments or charges. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week [redacted] (US Only)
Ms. [redacted], We recently received your complaint # [redacted]from the Revdex.com regarding your Bella at Home account. Accordingto our records, we received your order on July 29, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that“you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. According to our records the first contact we had requesting the cancelation of your account was on September 14, 2015. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment for a full refund. An email was sent to your email address with full instructions to return your package. We have gone ahead and issued you an immediate refund of $92.13. To this day, we have not received your returned shipment. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Bella at Home Customer Service Team 24 hours a day, 7 days a week ###-###-#### (US Only)
Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Bella at Home account. According to our records, we received your order on January 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to...
have a 10 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $92.13 ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 14, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. Your package must be received back to our warehouse before 2016-04-01 to avoid being charged $9.41 for the Complete Program. The initial shipping costs are not refundable. Our return shipping address is: 7565 Commercial Way Unit E Henderson, NV 89011 Please note that we process returns within 72 hours of it arriving to our warehouse. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Bella at Home ###-###-####