Bought Egress windows, paid for, months ago, now won't install I met with there sales man, in April I bought two windows, well, digging, cutting, for $5400, paid cash and they said they would install soonThey then scheduled for August, they called in July and said they had someone quit and needed to train another guy how to do the job, this scared me as it's cutting into my foundationI asked for my money back and they said noThe told me they would make it work and do a good jobSo I continued with my part of the contract and ripped out my finished basement drywall, studs, trimI ripped out all the landscaping and plannts outside by the windows like instructed by MidAmericaI called onedig and had them mark all linesI called MidAmerica to tell them gas line was to inches from where we'll will goRobin from MidAmerica said that's no problem as they will just hand dig around that line and they have done jobs where the line was closerSo not to worryThey showed up dug
Water issue not resolved Multiple warranty service visits have not corrected, and now I am not receiving a response from customerservice We purchased our home at [redacted] on 11/25/15, and transferred the warranty for the MidAmerica Basement system Then we began experiencing water seepage issues in the area with the system I am currently dissatisfied with the service level I am receiving on my warrantied basement system We have had a tech up to our home 5-times now, with no resolution to the water issue The last update I had was that [redacted] was going to check on options for the continued water seepage coming up through the ground The thought was that adding a floor drain to the existing tile could allow the water to enter the system and eliminate the standing water That was two weeks ago, and I have heard nothing I have asked for updates twice, and have received no response from anybody at the company I would appreciate some resolut
We had MidAmerica water proof our whole basement [redacted] and [redacted] worked very hard to remove the cement and even when they ran into a problem [redacted] was very positiveThe team worked harder and more hours as to not fall behindEvery day before [redacted] left he showed me the work him and his team had done [redacted] and [redacted] always had everything cleaned and looking good.They covered the doorway and steps so nothing would get ruined or dusty [redacted] always answered any questions I hadOn there last day [redacted] explained everything about our ultra sump and our sanidry systemOur basement looks brand new from our walls to our floorThank you [redacted] and ***
My project has been delayed and have been unable to get a response from this company Prospective customers of Mid America Basement Systems should research all options before signing a contract with this companyMy experience has been exceptionally poor.I signed the contract with them and their service declined from thereI was told that after a few days to complete paperwork, I would receive a call from them to schedule my projectAfter weeks of waiting, I called them, only to encounter a series of hang-ups, service people not at their desks, and unreturned phone callsI finally connected with someone who could schedule my project (apparently only one person can do that so if they take a day off, you have to call back when they return or leave a message- which they didn't usually return)The earliest I could get scheduled was months later.When the day arrived for them to start my project, I waited until about 9:a.mand when no one I arrived, I called the office, only to b
Defective floor tiles cannot get results on getting a remedy for the problem glue oozing up from seams in floor tilethe tiles are defective and the problem is that the floor tiles are not made anymore
want a refund on a Sanidry Sedona on 10/28/ [redacted] came out for a bid on radon mitigation and took measurements and layout of my basementI was also told one Sanidry unit would out perform the two dehumidifiers I was currently running if I was interested in purchasing oneOn 12/27/the sanidry unit was installedIn June of we noticed the basement floors were damp and the upstairs floors were stickyCalled Midamerica Basement on 6/13/and explained the problem.Scottie Mohr was sent out on 6/21/2018, he inspected the unit and took humidity levels and replaced the filterHis conclusion was the unit was functioning properly and due to the layout of the basement he recommended a second $unit due to insufficient air flowOver the next weeks I requested a refund of the unit that did not perform how it was billed to meI was told no refund because the unit was functioning properlyeven though I was told it would out perform what I currently hadI was misled on
Company will not give me my deposit back when they failed to be able to set up and appointment or have any information about my repair On 8/27/ [redacted] with MidAmerica Basement Systems came to my home and wrote up and estimate to have waterproofing work completed in my basementI paid him 10% ($398.24) with a check that came from Peoria Title LLC (check was issued directly with our real estate transaction) we just purchased the home [redacted] could not set me up with an appointment at the time and said someone would be contacting me shortlyI called there office on Friday (days after the deposit was given to the salesman) and the lady told me she did not have any paperworkI could not cancel at that time because they did not have any information from the salesmanI called again on Tuesday 9/and the lady (***) once again told me that she did not have any of my information and she would call me backShe did not call back so I called again today 9/She said she just got
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
Defective floor tiles cannot get results on getting a remedy for the problem
glue oozing up from seams in floor tilethe tiles are defective and the problem is that the floor tiles are not made anymore
We had MidAmerica water proof our whole basement*** and *** worked very hard to remove the cement and even when they ran into a problem *** was very positiveThe team worked harder and more hours as to not fall behindEvery day before *** left he showed me the work him and his team had done*** and *** always had everything cleaned and looking good.They covered the doorway and steps so nothing would get ruined or dusty*** always answered any questions I hadOn there last day *** explained everything about our ultra sump and our sanidry systemOur basement looks brand new from our walls to our floorThank you *** and ***
Water issue not resolved Multiple warranty service visits have not corrected, and now I am not receiving a response from customerservice
We purchased our home at *** *** *** *** *** ** on 11/25/15, and transferred the warranty for the MidAmerica Basement system Then we began experiencing water seepage issues in the area with the system I am currently dissatisfied with the service level I am receiving on my warrantied basement system We have had a tech up to our home 5-times now, with no resolution to the water issue The last update I had was that *** *** was going to check on options for the continued water seepage coming up through the ground The thought was that adding a floor drain to the existing tile could allow the water to enter the system and eliminate the standing water That was two weeks ago, and I have heard nothing I have asked for updates twice, and have received no response from anybody at the company I would appreciate some resolut
$sump pump has had no effect on water in basement, and in fact has not been shown to work correctly
It appears I am at the beginning of the "Great Midamerica Run-Around", so I'm just going to start my complaint now On 3-30-18, I met with salesman *** *** and showed him the three specific places in my basement wall that were letting water in He told me they couldn't plug the leaks, but that if I got a sump pump installed, it would take care of the ground water, which would stop the leaks *** *** said he would call me with an installation date, but he never did, so I had to call the company and schedule it myself On 4-26-the sump pump was installed, but the installer could not test it He said he couldn't put enough water into it to get it to turn on, but he assured me this was "good news" for me About a week later it rained, and water poured in through the three leaks exactly as it had before As I was not home when it rained, I don't know if the sump pum
Project started & not completed due to being mislead about the details of the financing process
I met with a salesman on 3/16/to gather information & a quote on the water proofing system after trading multiple email on the projectThe salesman gave information about the system & ensured me the Sump Pump & Clean space system could provide what I needed to keep my basement dryThe salesman & I discussed down payment, monthly payment & remaining balance of the total projectThe salesman asked me if per month with 10% down would be fine for meI told him yesHe gave me the contract & paperwork & told me to "Call this number & set up your payments" and that my install would start 5/10/I gave the salesman a check for 10% I then received a call on 4/7/asking me if I'd like to move my 5/10/appointment up to 4/11/I accepted the appointment & called on 4/11/to "Set up the payments" since the appointment was moved upThe number I called was actually a len
Mike C*** and his crew(s) did a great job on our basement remodeling in Manchester, Iowa They accommodated our schedule and special needs very well In addition to doing excellent work, they cleaned up the basement to perfection
No show for contracted work with deposit made in June
I contacted MidAmerica Basement in June to get information and an estimate on work for my driveway, sidewalk and front steps I put a deposit down on 6-17-18; completed a Foreman Information Sheet on 8/when I was notified of a service date of September 11th I heard nothing more Today, 9/11/18, I didn't hear from them so I called them to find out when they were coming They called me back to say they had to reschedule after they trained a new crew In the meantime, I had contacted two other contractors to do work MidAmerica Basement asked me to prepare for them before they came today Now, I not only don't have my driveway done, but have the expenses incurred for this additional work I asked them to cancel my contract and refund my money via phone this morning All of a sudden there was so much static on the line that I couldn't understand a word they were trying to say I just asked again for them to cancel my cont
We had a really difficult job with our driveway and porch, requiring a lot of planning and work Levi (foreman) and Scott did a fantastic job repairing the damageThey were courteous and informative, worked hard, cleaned everything up nicely, and did an all-around great job We are very happy with the results
My project has been delayed and have been unable to get a response from this company
Prospective customers of Mid America Basement Systems should research all options before signing a contract with this companyMy experience has been exceptionally poor.I signed the contract with them and their service declined from thereI was told that after a few days to complete paperwork, I would receive a call from them to schedule my projectAfter weeks of waiting, I called them, only to encounter a series of hang-ups, service people not at their desks, and unreturned phone callsI finally connected with someone who could schedule my project (apparently only one person can do that so if they take a day off, you have to call back when they return or leave a message- which they didn't usually return)The earliest I could get scheduled was months later.When the day arrived for them to start my project, I waited until about 9:a.mand when no one I arrived, I called the office, only to b
While raising the concrete deck (approx30ft section) the bottom of my plastic skimmer sustained a large crack along the bottom and side!
On 6/22/I contracted Midamerica Basement to raise a section of concrete pool deck that had settled causing a tripping hazardThe job # isXXXXXXThe crew mechanically lifted the concrete and then injected a poly foam solution to hold it in placeIt is my contention that while lifting the concrete they put so much stress on the plastic skimmer, which is attached to underground piping that it damaged the bottom of skimmerThe sales reps name is Eric ***While he was measuring during the bidding process I had concerns about the process harming the side of my poolEric assured me that it would not be an issue and if anything did happen their company had plenty of insurance to cover any issuesWhile winterizing my pool I always add antifreeze to skimmerWhen I checked it a few days later there was no antifreeze in the skimmerI thought I ha
Bought Egress windows, paid for, months ago, now won't install I met with there sales man, in April I bought two windows, well, digging, cutting, for $5400, paid cash and they said they would install soonThey then scheduled for August, they called in July and said they had someone quit and needed to train another guy how to do the job, this scared me as it's cutting into my foundationI asked for my money back and they said noThe told me they would make it work and do a good jobSo I continued with my part of the contract and ripped out my finished basement drywall, studs, trimI ripped out all the landscaping and plannts outside by the windows like instructed by MidAmericaI called onedig and had them mark all linesI called MidAmerica to tell them gas line was to inches from where we'll will goRobin from MidAmerica said that's no problem as they will just hand dig around that line and they have done jobs where the line was closerSo not to worryThey showed up dug
Water issue not resolved Multiple warranty service visits have not corrected, and now I am not receiving a response from customerservice We purchased our home at [redacted] on 11/25/15, and transferred the warranty for the MidAmerica Basement system Then we began experiencing water seepage issues in the area with the system I am currently dissatisfied with the service level I am receiving on my warrantied basement system We have had a tech up to our home 5-times now, with no resolution to the water issue The last update I had was that [redacted] was going to check on options for the continued water seepage coming up through the ground The thought was that adding a floor drain to the existing tile could allow the water to enter the system and eliminate the standing water That was two weeks ago, and I have heard nothing I have asked for updates twice, and have received no response from anybody at the company I would appreciate some resolut
We had MidAmerica water proof our whole basement [redacted] and [redacted] worked very hard to remove the cement and even when they ran into a problem [redacted] was very positiveThe team worked harder and more hours as to not fall behindEvery day before [redacted] left he showed me the work him and his team had done [redacted] and [redacted] always had everything cleaned and looking good.They covered the doorway and steps so nothing would get ruined or dusty [redacted] always answered any questions I hadOn there last day [redacted] explained everything about our ultra sump and our sanidry systemOur basement looks brand new from our walls to our floorThank you [redacted] and ***
My project has been delayed and have been unable to get a response from this company Prospective customers of Mid America Basement Systems should research all options before signing a contract with this companyMy experience has been exceptionally poor.I signed the contract with them and their service declined from thereI was told that after a few days to complete paperwork, I would receive a call from them to schedule my projectAfter weeks of waiting, I called them, only to encounter a series of hang-ups, service people not at their desks, and unreturned phone callsI finally connected with someone who could schedule my project (apparently only one person can do that so if they take a day off, you have to call back when they return or leave a message- which they didn't usually return)The earliest I could get scheduled was months later.When the day arrived for them to start my project, I waited until about 9:a.mand when no one I arrived, I called the office, only to b
Defective floor tiles cannot get results on getting a remedy for the problem glue oozing up from seams in floor tilethe tiles are defective and the problem is that the floor tiles are not made anymore
want a refund on a Sanidry Sedona on 10/28/ [redacted] came out for a bid on radon mitigation and took measurements and layout of my basementI was also told one Sanidry unit would out perform the two dehumidifiers I was currently running if I was interested in purchasing oneOn 12/27/the sanidry unit was installedIn June of we noticed the basement floors were damp and the upstairs floors were stickyCalled Midamerica Basement on 6/13/and explained the problem.Scottie Mohr was sent out on 6/21/2018, he inspected the unit and took humidity levels and replaced the filterHis conclusion was the unit was functioning properly and due to the layout of the basement he recommended a second $unit due to insufficient air flowOver the next weeks I requested a refund of the unit that did not perform how it was billed to meI was told no refund because the unit was functioning properlyeven though I was told it would out perform what I currently hadI was misled on
Company will not give me my deposit back when they failed to be able to set up and appointment or have any information about my repair On 8/27/ [redacted] with MidAmerica Basement Systems came to my home and wrote up and estimate to have waterproofing work completed in my basementI paid him 10% ($398.24) with a check that came from Peoria Title LLC (check was issued directly with our real estate transaction) we just purchased the home [redacted] could not set me up with an appointment at the time and said someone would be contacting me shortlyI called there office on Friday (days after the deposit was given to the salesman) and the lady told me she did not have any paperworkI could not cancel at that time because they did not have any information from the salesmanI called again on Tuesday 9/and the lady (***) once again told me that she did not have any of my information and she would call me backShe did not call back so I called again today 9/She said she just got
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
I had this company come to level my concrete parking padThe guys came on time and completed the work expertly and in timely fashionI am 100% satisfied, and my parking pad looks greatThey got it perfectly level and sealed all the expansion joints to prevent any water from getting under the concrete and causing more problems in the futureCleanup was complete and they even swept up afterI will have no problem recommending them to friends and family and will certainly call them for any other concrete or basement problem that may come up
Defective floor tiles cannot get results on getting a remedy for the problem
glue oozing up from seams in floor tilethe tiles are defective and the problem is that the floor tiles are not made anymore
We had MidAmerica water proof our whole basement*** and *** worked very hard to remove the cement and even when they ran into a problem *** was very positiveThe team worked harder and more hours as to not fall behindEvery day before *** left he showed me the work him and his team had done*** and *** always had everything cleaned and looking good.They covered the doorway and steps so nothing would get ruined or dusty*** always answered any questions I hadOn there last day *** explained everything about our ultra sump and our sanidry systemOur basement looks brand new from our walls to our floorThank you *** and ***
Water issue not resolved Multiple warranty service visits have not corrected, and now I am not receiving a response from customerservice
We purchased our home at *** *** *** *** *** ** on 11/25/15, and transferred the warranty for the MidAmerica Basement system Then we began experiencing water seepage issues in the area with the system I am currently dissatisfied with the service level I am receiving on my warrantied basement system We have had a tech up to our home 5-times now, with no resolution to the water issue The last update I had was that *** *** was going to check on options for the continued water seepage coming up through the ground The thought was that adding a floor drain to the existing tile could allow the water to enter the system and eliminate the standing water That was two weeks ago, and I have heard nothing I have asked for updates twice, and have received no response from anybody at the company I would appreciate some resolut
$sump pump has had no effect on water in basement, and in fact has not been shown to work correctly
It appears I am at the beginning of the "Great Midamerica Run-Around", so I'm just going to start my complaint now On 3-30-18, I met with salesman *** *** and showed him the three specific places in my basement wall that were letting water in He told me they couldn't plug the leaks, but that if I got a sump pump installed, it would take care of the ground water, which would stop the leaks *** *** said he would call me with an installation date, but he never did, so I had to call the company and schedule it myself On 4-26-the sump pump was installed, but the installer could not test it He said he couldn't put enough water into it to get it to turn on, but he assured me this was "good news" for me About a week later it rained, and water poured in through the three leaks exactly as it had before As I was not home when it rained, I don't know if the sump pum
Project started & not completed due to being mislead about the details of the financing process
I met with a salesman on 3/16/to gather information & a quote on the water proofing system after trading multiple email on the projectThe salesman gave information about the system & ensured me the Sump Pump & Clean space system could provide what I needed to keep my basement dryThe salesman & I discussed down payment, monthly payment & remaining balance of the total projectThe salesman asked me if per month with 10% down would be fine for meI told him yesHe gave me the contract & paperwork & told me to "Call this number & set up your payments" and that my install would start 5/10/I gave the salesman a check for 10% I then received a call on 4/7/asking me if I'd like to move my 5/10/appointment up to 4/11/I accepted the appointment & called on 4/11/to "Set up the payments" since the appointment was moved upThe number I called was actually a len
Mike C*** and his crew(s) did a great job on our basement remodeling in Manchester, Iowa They accommodated our schedule and special needs very well In addition to doing excellent work, they cleaned up the basement to perfection
No show for contracted work with deposit made in June
I contacted MidAmerica Basement in June to get information and an estimate on work for my driveway, sidewalk and front steps I put a deposit down on 6-17-18; completed a Foreman Information Sheet on 8/when I was notified of a service date of September 11th I heard nothing more Today, 9/11/18, I didn't hear from them so I called them to find out when they were coming They called me back to say they had to reschedule after they trained a new crew In the meantime, I had contacted two other contractors to do work MidAmerica Basement asked me to prepare for them before they came today Now, I not only don't have my driveway done, but have the expenses incurred for this additional work I asked them to cancel my contract and refund my money via phone this morning All of a sudden there was so much static on the line that I couldn't understand a word they were trying to say I just asked again for them to cancel my cont
We had a really difficult job with our driveway and porch, requiring a lot of planning and work Levi (foreman) and Scott did a fantastic job repairing the damageThey were courteous and informative, worked hard, cleaned everything up nicely, and did an all-around great job We are very happy with the results
My project has been delayed and have been unable to get a response from this company
Prospective customers of Mid America Basement Systems should research all options before signing a contract with this companyMy experience has been exceptionally poor.I signed the contract with them and their service declined from thereI was told that after a few days to complete paperwork, I would receive a call from them to schedule my projectAfter weeks of waiting, I called them, only to encounter a series of hang-ups, service people not at their desks, and unreturned phone callsI finally connected with someone who could schedule my project (apparently only one person can do that so if they take a day off, you have to call back when they return or leave a message- which they didn't usually return)The earliest I could get scheduled was months later.When the day arrived for them to start my project, I waited until about 9:a.mand when no one I arrived, I called the office, only to b
While raising the concrete deck (approx30ft section) the bottom of my plastic skimmer sustained a large crack along the bottom and side!
On 6/22/I contracted Midamerica Basement to raise a section of concrete pool deck that had settled causing a tripping hazardThe job # isXXXXXXThe crew mechanically lifted the concrete and then injected a poly foam solution to hold it in placeIt is my contention that while lifting the concrete they put so much stress on the plastic skimmer, which is attached to underground piping that it damaged the bottom of skimmerThe sales reps name is Eric ***While he was measuring during the bidding process I had concerns about the process harming the side of my poolEric assured me that it would not be an issue and if anything did happen their company had plenty of insurance to cover any issuesWhile winterizing my pool I always add antifreeze to skimmerWhen I checked it a few days later there was no antifreeze in the skimmerI thought I ha