Hello,I am responding to a complaint of a potential customer. Everything he said in the complaint is true. We unfortunately made an error in entering his information into our system. So, it did not produce a reservation for our driver. And then on top of that our person that answers our phones was...
ill yesterday and all call were being sent to voicemail. We did not find out what happened until it was too late and so much time had passed so we did not contact the customer. We did reimburse his money and feel horrible about our mess up.
Hello,I am responding to a complaint of a potential customer. Everything he said in the complaint is true. We unfortunately made an error in entering his information into our system. So, it did not produce a reservation for our driver. And then on top of that our person that answers our phones was...
ill yesterday and all call were being sent to voicemail. We did not find out what happened until it was too late and so much time had passed so we did not contact the customer. We did reimburse his money and feel horrible about our mess up.