Golden Years Village of Milford

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

First of all I am [redacted] and this complaint says filed by me the business ownerIn response to complaint I am aware of the name and location of the customer if needed please call me for that info I do agree that I have a written contract with customer to build a wall using fieldstone and mortar after grading a hillside back approximately 3-back and digging a footing for wallI understand the customer's concerns to a certain point since the contract was accepted on 9/6/ and here we are 3/30/but, I also feel the customer isn't being completely understanding of the reasons his/her project hasn't been started nor do I feel his/her statements aren't completely honest Upond acceptance of contract the customer's we're advised that I was at least (60) business days to begin their work excluding any non workable weather conditions such as rain, snow, freezing temperatures, and excluding weekends, Holidays, or any other unforeseen delays beyond my controlThe contract does state (180) business days with the same terms, and if one looked at the weather map it would clearly show it's not been (180) days under those terms and conditionsI have purchased stone for the project and much more than a couple small loads as customer's are aware of and I am ready to start project as agreed with customer's on 3/23/in April of or I will agree to refund deposit less cost of stone within (30) days to allow me to make arrangements Hopefully customer's are ready to proceed with agreed work Sincerely, Wade

I agree with customer that we had a contract to perform masonry services and due to delays beyond my control I was not able to begin work as originally scheduled and in mid January the customer ask for a refund of deposit.I agreed to refund because I received numerous calls and text from customer although most delays we're due to rain, or freezing temperatures and I even have voice mail messages saved from customer stating that it looked like the weather had stopped us again and I simply didn't want to hear any farther complaints from him I did meet him and gave him a partial cash refund in mid January and he signed a receipt for me for my recordsThe original deposit was $2,and my partial refund was $1,leaving a balance due of $which I did agree to refund upon finishing my current project and the customer agreed and signed said receiptI received a text asking me to do another project for that $balance and I met with customer and viewed his project,agreed to do it as soon as I finished a current project since his was a few hour deal for me to doWe got rain, rain and rain and I assume the customer got irritated and filed this because we just spoke on the telephone not days ago and all was good and understood that the rain had once again caused uncontrolled delays and then I receive this.I am more than happy to refund the balance due which is $not $1,as claimed in this complaint and I am attaching a receipt signed and dated by the customer showing exactly what I refunded and what the balance due is.I had previously received a couple text stating that I owed him $1,and had to call him to remind him that I had already refunded him $1,in cash money and that he had signed a receipt accepting the $1,in cash money and he then stated yes, I forgot exactly how much you had paid meHopefully, this receipt will once again remind him and I am still willing to help with his project as agreed or I have no problem refunding the balance due of $

After my original response to the customer complaint I Infact called the wife whom scheduled the work to be completed on the 7th which we both agreed toWith that I don't understand the rejection other than customer's guestimate of the amount of caulk necessary to complete project regardless of amount necessary I plan to complete projectI'd feel much better if the customers would be the ones responding to the complaint instead of 3rd parties **

Mr [redacted] has made it clear he does not want to remove the stone from my backyard ! His comment was that it is my stone bought with my down paymentHe has agreed in the past to remove it ! Mr [redacted] has made a statement that if we go to court he would have it continued and continued and continued so I would not get any money for at least a year! I should trust that a person making a statement like that ! All I am asking is to remove the stone and give me a refund, and the matter is resolved !***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I have viewed the customer's response to my offer to resolve this matter and as I stated before I feel the customer is being unreasonable with his/her request for a full refund and me to just pick up the stone to settle this matter The stone were purchased with money from deposit, picked up and loaded by hand and hauled, and unloaded by hand which took time, gas, and hard labor and he/she seems to put no value or take any responsibility for the stone whatsoever although the customer's we're well aware upon acceptance of contract and issuing the deposit that I was going to purchase said stineNow, in order to resolve this matter and all parties I would agree to return a full refund and pick up stone under the following conditions(1) I have (30) days from agreeing to accept this offer to refund the deposit (2) When I pick up stone I want no contact with customer's or anyone at job site(3) Customer's agree to withdraw this complaint once deposit has been refunded and all stone are picked upI feel this works for customers I'm fine with it and if it doesn't I guess we'll do whatever is necessary thereafter I did say that to go to court would take much longer to resolve and yes there could be continuences, delays, and court dates that could take up to a year and of course I would hire a business defense attorney that I know we'll and fight to the end to never refund a deposit based on terms and conditions of contractHopefully my offer is agreeable with customer and we can as he/she stated: End this natter Sincerely, Wade ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This receipt was altered He adds to make the total refund instead if the $receipt that I signed He also add the statement that $balance was due I have nothing to prove other than I showed my wife the $he gave me.I want no further direct contact with this person He owes me $ Due to my own failure, I did not get a proper acknowledgement of the money he gave me and I set up myself for this situation If he wants to give me any refund, he can give it to Deputy [redacted] at the [redacted] County Sherrifs office who will forward it to me [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I apologize to my customer that it has taken so long to finish installing approximately (2) caulking tube of commercial grade self leveling concrete crack filler Last fall we began the removal of old filler and preperation for new and the product we are installing got put on nationwide back order according to my supplier conquip concrete products.I had informed the customer of this and did Infact call weeks ago and set a day and time for us to complete the project but my employee I had scheduled had a family emergency and failed to inform me or customer and once I realized this I contacted customer and rescheduledI will be contacting customer over weekend to reschedule installing tube of caulk which I have never said I wouldn't do afterall, the job has already taken tube's and I would never leave such a small bit of work to go unfinished on such a big projectAgain, I apologize for the delays which I feel were mostly out of my control and will be contacting customer to rescheduling the completion of the work

I agree with the customer's statement that we signed a contract on 10/1/and that the work has not been started as of 4/7/2017.Upon acceptance of contract the customer actually gave a $deposit and was informed that I had several jobs scheduled to be done before I could begin his
project and I gave him an approximate start time of approximately (45-60) days before I could actually start his project. I also told him excluding weekends, Holidays and any weather that caused us not to be able to work on current projects like rain, snow, freezing temperatures etc, which the contract states same except gives us business days less these conditions. After approximately a week after signing this customer calls and says he's uncomfortable with the $deposit and ask if I'd cashed his check and I stated no and he said he'd appreciate it if I would return it and if I'd accept a $deposit instead he'd feel much better about the deal. I agreed to return his $check and did so the next day and he gave me a different check for $I had received numerous calls and text asking when we could start and each and every time I replied and updated him with my status and time frame, we got into the Holidays, Thanksgiving, Christmas, and then of course rain , snow, or frigid temperatures that caused delays on ALL PROJECTS not just his. I had recently had another complaint filed by a customer and that customer actually was in the same position and had called this one and of course made statements not completely accurate and unfair and this caused a chain response once the first customer filed a complaint that is currently settled and closed by the Revdex.com and then informs this customer of our settlement and then this customer jumps on the train only to wiggle his way out of our agreement and contract and get a refund. I spoke to this customer for close to an hour not ten days ago and we both agreed it's been way to wet and cold prior to that and we both agreed to watch the weather and if either saw a stretch of decent weather 3/days that looked like we could work the one would call the other and we'd get this job completed. Earmy today I received a text from this customer stating that he wanted a full refund right then and statements of what he had planned to do if I didn't refund his deposit right away. I believe this was filed after he had already received a full refund of his deposit which I did refund immediately into his banking account at *** *** bank early on 47/The same day I received his text messages and threats to harm my business. I had told him from day one on numerous occasions that I absolutely had no issue refunding his deposit although the contract stated absolutely no refunds and each and every time he stated no, I'd rather wait for you to do my wall until he spoke with the customer who filed the last complaint and made his decision to cancel contract based off 2nd party information that wasn't completely honest, accurate, nor true and the amount of deposit from another customer's contract has absolutely no bearing on this customer's contract nor should it even be mentioned in his complaint. Eit her way, I'm happy to report this customer has already been refunded his full refund of $and hopefully the Revdex.com will see that this complaint does not get posted on my business file since it was filed after the desired settlement had already been deposited into the customer's bank account before he filed this complaint

I did receive my $deposit refundI appreciate the Revdex.com and local law enfocement hassisting me with thisAs to this business, I would just encourage folks to do research on it before they do any work or sign any contractsSearch *** *** for an article in about a Wade Hall written by ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---Consumer notified Revdex.com that he no longer wishes to pursue this matter

From: Wade Hall Owner of Old Time MasonryBurlington Pike #196Burlington, Ky 41005*** ***After viewing the above complaint mailed to me by U.Smail postmarked 06/30/and received 07/04/i respond as follows:I agree the customer and I had a written contract to install a
flex drain and install 1ft x 1ft pavers on a muddy area in front of the wall setting them in mortar.I also agree the customer paid me in full since there was only one paver left to install.I do not agree that I failed to return customer calls or ignore customer calls.I agree I stated that I should have the one paver set within few days if the paver was available.I received a call from customer the very next day after stating it would be a few days depending on availability of the paver and informed them that the paver was on back order at supplier for approxtwo weeks and that I would notify them as soon as I received a call saying the paver was in and they agreed this was ok.The very next day the customers wife made so many calls back to back since I was unable to answer that she filled up my entire mailbox preventing me from receiving other customer callsI was busy that day hands on but, did return the call and informed the customer that the paver would be in the following Wednesday and that once I picked it up that I would be calling to schedule coming by for approx., minutes to install said stone and she agreed.I did in fact pick the paver up and attempted to call customers on provided numbers only to go straight to voicemail where I did leave several messages asking for them to call to schedule a time for me to install said paver and never received one return call.I don't believe the fact that there was a article from the year in the *** has anything to do with this customer nor do I believe it's a reasonable reason to state that he no longer wants me on his property due to fear of theft or damage to his personal things.Also I want to state I was not found guilty of any FRAUD whatsoever and if I was it did not pertain to this customer.I am willing to schedule a day and time to set this paver at the customers convenience or I am willing to return $to cover more than enough labor and materials to do so since the paver is under $and enough mortar is under $to complete the project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Response to complaint #[redacted]   [redacted]>12:34 AM (8 hours ago)tomeFrom: [redacted] Owner of Old Time Masonry2600 Burlington pike #196Burlington, Ky 41005[redacted]After reviewing complaint mailed to me by U.S. Mail  postmarked 06/30/2015 and...

received 07/04/2015 I respond as follows:I agree with customer that he hired me to build an outdoor fireplace after he had previously hired me to build a retaining wall a couple weeks prior which was completed 100% to his satisfaction.I do agree that I dropped off a single axle load of fieldstone in an area in his yard that he said we could not hurt so that we had ample stone to complete said project.I disagree that I failed to return calls it was the fact that the customer expected ,me to answer his calls regardless of my whereabouts or that wasn't satisfactory to him.Prior to receiving this I am happy to report that the stone were cleaned up and the customer said the clean up was satisfactory and his deposit was refunded in full.I am also happy to report that the customer said if I had the time and could work him in, that he would love for me to still build the fireplace and that the deposit was the only reason that he couldn't wait for me to go ahead with the project.Hopefully I'll find time to get that fireplace done for him and we remain on good terms.

First of all I am [redacted] and this complaint says filed by me the business owner. In response to complaint I am aware of the name and location of the customer if needed please call me for that info.  I do agree that I have a written contract with customer to build a wall using...

fieldstone and mortar after grading a hillside back approximately 3-4 back and digging a footing for wall. I understand the customer's concerns to a certain point since the contract was accepted on 9/6/2016  and here we are 3/30/17 but, I also feel the customer isn't being completely understanding of the reasons his/her project hasn't been started nor do I feel his/her statements aren't completely honest.  Upond acceptance of contract the customer's we're advised that I was at least (60) business days to begin their work excluding any non workable weather conditions such as rain, snow, freezing temperatures,  and excluding weekends, Holidays,  or any other unforeseen delays beyond my control. The contract does state (180) business days with the same terms, and if one looked at the weather map it would clearly show it's not been (180) days under those terms and conditions. I have purchased stone for the project and much more than a couple small loads as customer's are aware of and I am ready to start project as agreed with customer's on 3/23/2017 in April of 2017 or I will agree to refund deposit less cost of stone within (30) days  to allow me to make arrangements.  Hopefully customer's are ready to proceed with agreed work.  Sincerely, Wade

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This receipt was altered.  He adds 1 to make the total refund 1800 instead if the $800 receipt that I signed.  He also add the statement that $200 balance was due.  I have nothing to prove other than I showed my wife the $800 he gave me.I want no further direct contact  with this person.  He owes me $1200.  Due to my own failure,  I did not get a proper acknowledgement of the money he gave me and I set up myself for this situation.  If he wants to give me any refund,  he can give it to Deputy [redacted] at the [redacted] County Sherrifs office who will forward it to me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have viewed the customer's response to my offer to resolve this matter and as I stated before I feel the customer is being unreasonable with his/her request for a full refund and me to just pick up the stone to settle  this matter.  The stone were purchased with money from deposit, picked up and loaded by hand and hauled, and unloaded by hand which took time, gas, and hard labor and he/she seems to put no value or take any responsibility for the stone whatsoever although  the customer's we're well aware upon acceptance of contract and issuing the deposit that I was going to purchase said stine. Now, in order to resolve this matter and all parties I would agree to return a full refund and pick up stone under the following conditions. (1) I have (30) days from agreeing to accept this offer to refund the deposit.  (2) When I pick up stone I want no contact with customer's or anyone at job site. (3) Customer's agree to withdraw this complaint once deposit has been refunded and all stone are picked up. I feel this works for customers I'm fine with it and if it doesn't  I guess we'll do whatever is necessary thereafter.  I did say that to go to court would take much longer to resolve and yes there could be continuences, delays, and court dates  that could take up to a year and of course I would hire a business defense attorney that I know we'll and fight to the end to never refund a deposit based on terms and conditions of contract. Hopefully my offer is agreeable with customer and we can as he/she stated:  End this natter.                                                  Sincerely,  Wade [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]